MGMT 365 - Ch. 1, 2, 3
A company manufactures cell phone cases. The company's daily average level of output is 10,000 cases, and its total daily cost of workers (on average) is $50,000. What is the company's unit labor cost?
$5.00
Which of the following HR employees is more likely to work in a company's home office?
-An HR director -A compensation analyst
Riordan has just taken a job as an HR Director at Nike. One of his first assignments is to find a way to get store managers to effectively handle HR tasks, such as performance reviews, training, promotions, and layoffs. Which of the following approaches would be best for doing this work? -Tell store managers that they will be held personally liable should an employee bring a suit against Nike for employment practices -Tell the store managers that they will not receive bonuses unless they strictly follow Nike's HR policies -Give store managers complete responsibility for all store-related HR activities -Ask the store managers to meet with him to develop a new performance review process
-Ask the store managers to meet with him to develop a new performance review process
Which of the following actions can HR take to contribute to organizational sustainability?
-Create a positive workplace -Prepare employees to help external stakeholders -Create a performance management system for employees that emphasizes sustainability
Hospital operator LifePoint has been merged with RCCH Health Care Partners. The HR department at RCCH Health Care Partners knows that it will be important to change the culture at LifePoint to match their culture as soon as possible. What actions can the HR leaders take to help this culture change take place quickly and effectively?
-Define the behaviors they want to see from LifePoint employees -Select leaders who exhibit the behaviors they desire from LifePoint employees -Provide rewards to LifePoint employees who exhibit behaviors consistent with the changed culture -Send employees consistent messages about what behaviors are right and what behaviors will be rewarded
What does the Older Workers Benefit Protection Act (OWBPA) require from employers?
-Employers must disclose the ages of both terminated and retained employees in layoff situations -Workers who are over 40 must be granted 45 days in which to consider accepting severance benefits and waiving their right to sue
Which of the following programs contributes to work-life balance?
-Generous paid time off -Flexible hours -On-site fitness center -On-site cafeteria
Which of the following functions are the responsibility of a modern HR department but were not responsibilities of personnel departments in the 1950s? Check all that apply. -Handling legal issues related to employment -Improving the company's social responsibility -Increasing ethical behavior in company -Working on mergers and acquisitions
-Handling legal issues related to employment -Improving the company's social responsibility -Working on mergers and acquisitions
When faced with an ethical dilemma, employees should consider which of the following questions?
-How does my proposed behavior fit in with the laws, regulations, and government codes that apply to this situation? -How does my proposed behavior fit in with the organizational and professional standards that apply to this situation?
Suppose that Chris Mittelstaedt was going to a jobs audit as the foundation for HR planning in his company. What questions should he ask during that audit?
-How much should people in each job be paid? -What references did we get for people who are doing each job currently?
Social media can be problematic for companies for which of the following reasons?
-It can be used to harm a company's reputation -Regulating it can violate worker's rights -It doesn't give managers good information about what employees are thinking
When scanning the organization's external environment, HR managers should consider which of the following?
-Leadership bench strength -Economic forces
Which of the following components should be included in diversity training?
-Legal awareness -Cultural awareness -Sensitivity training
Order of strategic planning process
-Organizational mission -SWOT analysis -Establish goals and objectives -Formulate Organizational Strategy -Formulate supporting functional strategies -Implement -Evaluate and Reassess
You have just accepted the job of Vice President of HR for Tesla. You know that the company is faced with many key strategic issues right now, including whether or not to build a plant in China, how to handle complaints of overwork from the manufacturing employees, and how to hire highly skilled new employees while keeping costs as low as possible. Which of the following activities would be most useful as you try to help Tesla meet its business challenges? Check all that apply. -Setting up interdisciplinary teams to deal with issues -Working with other senior managers to identify critical organizational challenges -Making sure that all managers are aware of the latest employment laws -Connecting with HR leaders from other companies to see how they have handled similar issues
-Setting up interdisciplinary teams to deal with issues -Making sure that all managers are aware of the latest employment laws -Connecting with HR leaders from other companies to see how they have handled similar issues
Zhi Ruo is the HR Director for Symphony Tiles, a company that does business in both China and the United States. She understands that her company will have to follow U.S. law, and she is particularly concerned about helping her CEO reduce the possibility of being sued under the Americans with Disabilities Act. Which of the following actions should Zhi Ruo recommend for her company?
-The company should evaluate the effectiveness of all training and accommodations -The company needs to develop a policy saying that it will provide reasonable accommodations for disabilities -The company should document all interactions with disabled employees, noting which accommodations were put into place as a result of the interaction -The company should train its employees in the ADA and other laws prohibiting discrimination on the basis of disabilities
For a variety of reasons, many companies today are installing digital cameras and other employee monitoring technology in the workplace. This allows the company to examine security as well as the productivity of their employees during the workday. What would be the most important thing for an HR manager to do if her CEO decided to put in security cameras or other monitoring technology? -Tell job applicants about the monitoring technology during the recruiting process -Hire more high performers who don't need to be monitored -Come up with innovative ways to use the data gathered by security cameras -Work with the IT department to manage the technology
-Work with the IT department to manage the technology
In order to win _______ case, the victim must prove that management knew, or should have known, about the problem and did nothing about it.
A hostile work environment
Which of the following statements is true of a disabled person as defined by the Americans with Disabilities Act (ADA)?
A person is considered disabled if he or she is thought to have a mental or physical challenge that greatly reduces his or her ability to perform important life functions
To conform to the U.S. Immigration Reform and Control Act (IRCA), employers must ensure that:
All employees are legally eligible to work in the United States
Prohibits employers from discriminating against individuals with physical or mental disabilities and the chronically ill
Americans with Disabilities Act of 1990
Which of the following companies is most likely a multinational corporation (MNC)?
Amtec Mobiles, which offshores the manufacturing of motherboards for its mobile phones
Mental disabilities, such as depression and bipolar disorder, _____ covered under the Americans with Disabilities Act. Managers should _______.
Are; treat mental disabilities as they would physical disabilities
"Ban the box" refers to which of the following employment practices?
Asking for information about an applicant's criminal record on an application form
______ is the process of comparing a firm's business results to industry standards or best practices.
Benchmarking
Which of the following certifications is sponsored by the Association for Talent Development?
Certified Recognition in Learning and Performance (CPLP)
Title VII of the _______ identifies discrimination on the basis of religion as illegal.
Civil Rights Act of 1964
Which of the following actions is most likely to encourage ethical behavior in a company?
Communicating the company's code of ethics and standards of conduct in writing
Which of the following is NOT an approach to HR planning?
Conducting union negotiations
The ______ states that displaced workers can retain their group medical coverage for up to 18 months for themselves and for up to 36 months for their dependents, if they pay the premiums themselves.
Consolidated Omnibus Budget Reconciliation Act
FabYarn Inc., a chain of high-end department stores, is renowned for providing exceptional customer service to shoppers. Its customer service is one of the major reasons for its long-term relationships with its customers. In this scenario, FabYarn's customer service is most likely one of its _____.
Core Competencies
Rodrick, an HR professional, works at Alicia Soft, a software development company. His company is planning to acquire a mobile app development company. Rodrick has been given information about three mobile app companies and needs to prepare a feasibility report to ascertain the most profitable of the three. Which of the following HR competencies should Rodrick have to be able to judge the information and provide his recommendations to the management?
Critical evaluation and consultation
Internal supply for next year=
Current staffing level-projected outflows this year+projected inflows this year
According to the World Health Organization, 50-59% of women have been sexually harassed in Ethiopia and Italy, while 90-99% of women have been sexually harassed in Afghanistan and Pakistan. What is the key reason for these differences?
Differences in country cultures
A company hires only from the predominantly black neighborhood where it is located, not realizing that it is eliminating white employees.
Disparate Impact
A program accepting only students who obtain a 35 on the ACT reveals that substantially fewer Hispanics are accepted. School administrators are surprised by this.
Disparate Impact
An employer intentionally denies women opportunities for construction work while accepting men.
Disparate Treatment
Daisy Delish is the owner of a fine-dining restaurant. She believes that women are more trustworthy and honest than men. Therefore, her hiring policy requires that male job applicants pass an integrity test, but it does not require that female job applicants take the test. Which of the following concepts does the given scenario illustrate?
Disparate treatment
If a company is going to use this method of dealing with surplus employees effectively, it must protect the bottom line and the corporate brand, pay attention to survivors, and identify the work that is core to sustaining a profitable business.
Downsizing
In 2007, the Great Recession started, impacting finances all around the world. In the United States the unemployment rate peaked at 10.0% in October 2009 and did not return to its pre-recession level of 4.7% until May 2016. Environmental Factor:
Economic
Based on Rebecca's description of Chris as allowing employees to bring their own passion and investment and considering them as more than employees, and Chris's description of himself as being open and honest, which HR role is Chris taking on?
Employee Advocacy
Which of the following policies is most reasonable with regard to romance at work?
Employees should refrain from public displays of affection at work. This includes handholding, kissing, and hugs that are longer than 10 seconds
In the context of religious diversity in the workplace, which of the following is a provision under Title VII of the Civil Rights Act?
Employers must make reasonable accommodation efforts regarding an employee's religious beliefs unless they create an undue hardship for the employer
Faculty members at University of Colorado-Colorado Springs participated in strategic planning sessions to decide whether to emphasize undergraduate research programs as an area of special focus at the university. Part of this process included _______, during which the HR staff and faculty members identified potential opportunities (for instance, possible collaborations with local businesses that would result in mutual benefits to students and the businesses) and threats (dependency on tax funding for support).
Environmental scanning
An advertisement to hire die-cutters and folder/gluer operators for Emerald City Graphics says the following: "The company's policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law." This statement indicates that the company is engaged in ______ practices.
Equal Opportunity Employment
Chris Mittelstaedt, founder and CEO of The FruitGuys, says that he is honest, doesn't hide anything from anyone, and has no hidden agendas. Chris's description of himself coincides with which competencies required of human resources managers?
Ethical Practice
When Chris Mittelstaedt, the founder and CEO of The FruitGuys, was forced to lay off employees during the recession of 2001, he was making sure that he took steps to "do" the company's strategy—reducing costs enough to stay in business during those difficult times. Chris was:
Executing the company's strategy
Requires that federal contractors take affirmative action to compensate for historical discrimination
Executive Order 11246
At Starbucks, they measure how often baristas get orders right the first time. They are aiming for 99% or higher accuracy. In what part of the balanced scorecard would this information go?
Financial measures
An organization that hires mostly college students is experiencing high turnover because the work schedules interfere with the students' class schedules. This organization should utilize ________.
Flexible or alternate work schedules
According to the Bureau of Labor Statistics, healthcare support occupations and technical occupations are projected to have the highest percentage growth in employment between 2016 and 2026. In the context of HR strategy and planning, this type of information is most likely to be helpful and relevant in ______.
Forecasting HR supply and demand
Prohibits employers from requesting, requiring, or purchasing the genetic information of workers or their family members
Genetic Information Nondiscrimination Act of 2008
In 2017, there were 69,000 immigrants from Botswana living in South Africa, and 3,000 living in the United Kingdom. Environmental Factor:
Geographic
Maria has been working at a garment manufacturing company for the past 15 years. She works hard and is indispensable to the company. In the past five years, she has been passed over for promotion to the position of CEO thrice because the management is not keen on appointing a woman as the CEO of the company. The given scenario exemplifies ______.
Glass ceiling
Sheila has recently been promoted to a senior position in the HR department of a multinational company. According to her new job description, she will be responsible for building networks across countries to provide local support for the company's operations in various countries. Which of the following HR competency groups is most likely to enable Sheila to fulfill her job responsibilities effectively?
Global and cultural effectiveness and relationship management
Steffie works for a small but growing company that provides interior decorating services to individuals and businesses. Currently, she is a _______ because she performs all the HR functions of the company. However, if the company continues to grow, the management will likely add additional HR employees, with each employee focusing on different areas of HR.
HR generalist
Frances is working on a staffing plan for Safari International, a company that takes people to Africa on photographic safaris. Frances has talked with all the managers in the company to see how many employees they expect to need next year. She has also looked at the number of employees that leave their jobs each year and where they go, asking if they promoted or do they leave the company entirely? Based on these metrics, Frances will put together a report that shows how many people the company will need to hire for each job next year to be fully staffed. What HR function is Frances performing?
HR strategy and planning
Sexual harassment that occurs when an individual's psychological well-being is affected by offensive working conditions
Hostile Work Environment
A large retail store is experiencing huge problems with high turnover among its sales associates. Interviews with employees who have quit their jobs has revealed that low pay, a lack of opportunities for advancement, and high stress were the main reasons why sales associates were quitting. The store manager decided that she wanted to hire a consultant to help the company to reduce employee turnover. This store manager needs to hire a consultant who specializes in
Human Resource Management
If Davy wants to quantify the amount of profit derived from investments in labor, he should calculate ______.
Human capital return on investment
Rajesh is responsible for the HR functions of a small start-up. He wants to calculate the _____ to show the company's operating profit per full-time employee. This calculation will involve subtracting all operating expenses except labor expenses from revenue and then dividing this figure by the total full-time head count.
Human capital value added (HCVA)
Catherine wants to calculate the _____ to show the wealth created per employee. The formula for this calculation will involve subtracting the cost of capital from the net profit after taxes and then dividing this figure by the full-time head count.
Human economic value added (HEVA)
Andrea is of the best painters at Four Star Painting. She just told her boss that she is 3 weeks pregnant, and her boss asked her to stop painting houses and instead work the desk in the office setting up new paint jobs for the next 6 months. Her boss is acting ____ because ________.
Illegally; pregnant employees should decide for themselves if they can or cannot do work
One thing that is special about TWT (Total Wellness Totally) is that the founders have created a unique system that assesses each individual and creates a personalized nutrition and fitness plan tailored to that individual's requirements. This system has been patented by the company and represents the company's ________
Intellectual Property
One thing that is special about TWT (Total Wellness Totally) is that the founders have created a unique system that assesses each individual and creates a personalized nutrition and fitness plan tailored to that individual's requirements. This system has been patented by the company and represents the company's _____________.
Intellectual Property
Which of the following is true of the Uniformed Services Employment and Reemployment Rights Act (USERRA) of 1994?
It requires employers to give uniformed military personnel up to five years of active duty service leave
Which of the following is true of an I-9 audit?
It reviews compliance with immigration regulations
Who among the following is a victim of an organizational policy regarding nepotism?
Jessica, who is asked to resign from her job after she marries her coworker, Ron
The management of Trowel Works, an agricultural equipment company, is conducting a strengths, weaknesses, opportunities, and threats (SWOT) analysis. in the given scenario, which of the following is most likely to be classified as a threat for Trowel Works?
Lack of suitable talent in the job market
Aligning HR activities means:
Making HR efforts consistent with organizational efforts to improve productivity
Research suggests that which of the following is a key driver of unethical conduct in the workplace today?
Moral disengagement
India is a popular _______ destination for call-center jobs of U.S. companies because it has well-educated English-speaking workers and relatively low labor costs.
Offshoring
An amendment to the ADEA, this law protects employees who sign liability waivers for age discrimination in exchange for severance packages
Older Workers Benefit Protection Act of 1990
Which of the following is an example of an intellectual property asset?
Operating Processes
_______ consists of the shared values and beliefs that give members of an organization meaning and provide them with rules for behavior.
Organizational Culture
Marcus is the owner of four Pizza Pizzazz restaurants in Santa Fe. Although the employee selection and training aspects of his business are carried out within the company, the payroll function is carried out by another local company. In this scenario, Marcus is _______ the payroll function of his business.
Outsourcing
______ is a strategy that enables employees, especially older employees, to gradually reduce their workloads and compensation levels.
Phased retirement
States that pregnancy is a disability and requires that pregnant employees in covered organizations are treated on an equal basis with employees having other medical conditions
Pregnancy Discrimination Act of 1978
The administrative role of the HR department of a firm involves:
Processing information and recordkeeping
______ is a measure of the quantity and quality of work done, considering the cost of the resources used.
Productivity
Sexual harassment that links employment outcomes to the granting of sexual favors
Quid Pro Quo
Removing a desk that blocks an employee in a wheelchair from reaching his workplace.
Reasonable Accommodation
Which of the following is a common challenge all companies face when they have a global presence?
Retaining employee talent
Pablo, a doctor who was terminated by the hospital where he worked, files a lawsuit for wrongful termination against the hospital. The hospital administration tells him that if he does not withdraw the lawsuit, the administration will ensure that he never gets a job in any hospital administration's actions exemplify ______.
Retaliation
ROI stands for _______, and when it is used in HR, it tells you _______.
Return on Investment; value of investments in human capital
Beth is a loan officer at Quick Cash. She is thinking about how many interns the company will need to hire next year, and she's basing her calculations on the rule that every loan officer should have at least one intern supporting him or her. That means that Quick Cash will have to hire 30 interns next year. Beth is using _______, which is a _______ method for forecasting.
Rule of thumb method; qualitative
Ruby, Gary, Sam, and Anna work in a software development firm. Who among them is responsible for the talent management function of the firm's HR department?
Sam, who develops career planning programs for the firm's employees
Which HR role will be the most important for companies in the future?
Strategic role
Which enforcement body should you contact to get information on how to use an applicant's criminal history record during the hiring process?
The Equal Employment Opportunity Commission (EEOC)
ManyEEs Inc. is a private consulting company that did not effectively forecast its HR staffing needs or the consumer demand for its services. On January 1, 2018, ManyEEs Inc. decided to downsize its workforce from 2,000 full-time employees to 1,500 full-time employees because of a surplus of talent. The CEO of the company informed 500 employees, most of whom had been part of the organization for over a year, that they would be laid off effective January 5, 2018. Which of the following laws did ManyEEs Inc. most likely violate?
The Worker Adjustment and Retraining Notification (WARN) Act
Imagine that Tren & Mawe, an investment firm based in the United States, is looking for a full-time employee for the position of finance advisor. Javi, a Mexican national, applies for the job, and based on his qualifications, the HR manager calls him for an interview. The interview is a success, and the firm hires Javi. Which of the following should the firm do now to comply with the Immigration Reform and Control Act of 1986?
The firm should ask Javi to fill out an I-9 form and provide documents proving that he is legally authorized to work in the United States
Which of the following statements is true of laid-off employees?
They are legally not entitled to severance benefits
Which of the following is true of Executive Orders 11246, 11375, and 11478?
They require federal contractors to take affirmative action to compensate for historical discrimination against women, minorities, and individuals with disabilities
Shu Lin works in the HR Department of Life Plus Inc., an investment firm. Shu Lin's primary responsibilities include conducting job evaluations, administering salary surveys to assess market rates for different jobs, and researching best practices for employee pay-for-performance incentive plans. Which of the following HR functions does Shu Lin perform?
Total rewards
Lowering the height of an entire assembly line so it can be reached by an individual in a wheelchair.
Undue Harship
In the context of HR forecasting methods, which of the following is a difference between nominal groups and the Delphi technique?
Unlike the Delphi technique, nominal groups require experts to meet face-to-face
When do most small businesses add an HR function to their management team? -After they have added accounting, sales, and marketing functions -When they achieve a million dollars a year in sales -When they have between 80 and 100 employees -After the first CEO of the company leaves
When they have between 80 and 100 employees
Suppose the CEO, CFO, and COO of your organization were meeting with you (the CHRO) to determine the company's mission. Which of the following questions would be best to start this conversation?
Why does this company exist?
Informal customer feedback suggests that many people desire more outlets of Tomaso's Pizza in surrounding cities. This is an example of
an opportunity
