NCODLC_2.0 Assessment 1

Settle Strategy

"Let's split the difference and call it a day" Use one task and people orientation are similar or equal and there is a desire to develop compromising solution

Insist Strategy

"My way or the highway" Reflects a low interest in people orientation and a high interest in task orientation

Evade Strategy

"Not now, maybe later" Reflects a low interest in people orientation or task orientation

Comply Strategy

"We will do it your way" Reflects a low interest in task orientation and a high interest in people orientation

Metacognition Part 1 (Video)

- Becoming a passive learner to a proactive learner

Simple Domain

- Domain of best practice - "known knowns" ** sense, categorize and respond ** - e.g. Airmen outside w/o hat

Complex Domain

- Domain of emergent practices - "unknown unknowns" - things you don't know, retrospect, probe, sense, respond - e.g. Apollo 13 encounter a crisis - e.g. a PCS or change in leadership

Complicated Domain

- Domain of good practice - "known unknowns" ** things you know, sense, analyze, and respond ** - e.g. car broke down, know something wrong but don't know what's wrong - based on cause and effect

Chaotic Domain

- Domain of novel practices - "unknowables" - act, sense, and respond - e.g. comm network crashes base wide - don't have to figure out pattern, just stop bleeding and stabilize

Intro to Metacognition

- Plan, monitor and assess one's understanding and performance - John H. Favell said "thinking about your own thinking"

Cynefin: Order System

- exists - repeatable - predictable

Cynefin: Complex System

- exists - unpredictable - unknowns

Cynefin: Chaotic System

- indeterminate - scope undefined

4 Steps in Effective Problem Solving Process

1. *Define the problem*, create a problem statement 2. *Generate alternative solutions*, come up with possible ways to solve a problem 3. *Select an effective solution*, pick up a solution that will solve the problem effectively 4. *Implement solution and monitor*, apply the solution picked and watch to see if it solves the problem

Option 2 Elements

1. Defined the problem that need solving 2. Identify possible resources that may be available

Reviewing and Analyzing the Outcome

1. Measure the success of the solution by comparing the outcome of the action with the expected results 2. Analyze any discrepancy to identify the reasons for it 3. Take further action if necessary

Cynefin: Order Domains

1. Obvious - sense, categorize and respond - best practices 2. Complicated - sense, analyze and respond - 'good' practice (e.g. car broke down)‍♀️ 3. Complex - probe, sense and respond - emergent practices (e.g. interview) 4. Chaotic - act, sense and respond - novel practices (e.g. system down)

Implement and Monitor Stages

1. Planning and preparing to implement the solution 2. Implementing and monitoring the solution 3. Reviewing and analyzing the success of the solution

Personal Powers:

1. Referent (charisma) 2. Information 3. Expert

The Cynefin Framework (4 domains)

1. Simple 2. Complicated 3. Complex 4. Chaotic

Employ Metacognition

1. Summon your prior knowledge 2. Think aloud 3. Ask yourself questions 4. Use writing 5. Organize thoughts 6. Take notes from memory 7. Review Exams 8. Take a timeout

Categories of Trust

1. Trust in a person 2. Trust in a process

Rules of Brainstorming

1. Withhold judgement 2. Encourage Freewheeling 3. Hitchhike

Brainstorming

A technique designed to stimulate a chain reaction of ideas relating to a problem

Decision Analysis Matrix Tool

A useful technique to use for making a decision; works by listing your possible solutions as rows on a table and the factors you want to consider them as columns; then score each solution and weigh the score; good alternative options

Brainstorming Session Techniques: Unstructured approach

A.k.a. Freeform brainstorming; allows team members to call out ideas as they come to mind

Hitchhike ideas

Allow an idea to piggyback or hitchhike off of another idea

Encourage freewheeling

And he was all individuals to make a contribution

Ripeness

Are the parties interested in negotiation? Do all parties know their alternatives? Are the issues negotiable?

_____ helps you take the time to be introspective and honest with yourself about your comprehension.

Asking yourself questions

A ____ is the tendency, inclination, or prejudice toward or against something or someone.

Bias

A technique designed to stimulate a chain reaction of ideas relating to a problem.

Brainstorming

Structured, unstructured, and silent approaches are all ____.

Brainstorming session techniques

Leaders must act, sense, and respond in this domain.

Chaotic domain

The Domain of Novel Practices is the:

Chaotic domain

In this domain, it is identified that " there are things we don't know what we don't know".

Complex domain

In this domain, there will be multiple right answers, many of which may be excellent.

Complicated domain

Leaders my sense, analyze, and respond in this domain.

Complicated domain

This is the domain of known unknowns.

Complicated domain

Reward

Deals with the leaders perceived ability to provide rewards and incentives that people like

Coercive

Deals with the leaders perceived ability to provide sanctions, punishment, or consequences for not performing

The ____ is particularly powerful when you have a number of good alternatives to choose from, and many different factors to take into account.

Decision Analysis Matrix Tool

____ are inevitable when participants bring their differing expertise and experience to a problem.

Differing perspectives

Categories of Negotiation

Distributive (single issue/win-lose) Integrative (doesn't see resources as necessarily fixed/win-win)

Effectiveness

Does a solution actually address and fix the problem?

Withhold judgement

First and foremost role is to withhold judgment of any sort; no evaluation, criticism or judgment

The diagram used to depict the relationship between specific categories of process inputs in the undesirable output is known as the ____.

Fish Bone Diagram

The ____ aids in determining the cause-effect relationships in a problem or a failure event.

Five-Why Method

Cooperative Negotiation Strategy (CNS)

Flicks high interest in people and task orientation; depends heavily on each parties collaborative efforts and desire to achieve mutually satisfactory outcome

The Cynefin Framework for problem-solving is composed of:

Four domains

When ____, the first thing to keep in mind is the more the better.

Generating solutions

When you trust the person or group with whom you are engaging in negotiations, you believe the ____ they present is truthful and accurate.

Information

Fishbone Diagram (Cause and Effect Diagram)

Is a diagram used to depict the relationship between specific categories of process inputs in the undesirable output (3Ms and a P) (Materials, Methods, Machines and People)

Biases

Is a tendency, inclination, or prejudice towards or against something or someone

Root Cause Analysis

Is a trade-off between digging as deeply as possible and finding the deepest point that's still within your sphere of influence (Why!?)

Trust

Is the foundation of relationships with others and faith in the system

Viable

Is the solution capable of working successfully?

Expert

It's suggests that you gain power and the ability to influence through education, experience, and job knowledge

Assess Metacognition

Key element is recognizing the limitations of one's knowledge or ability and figure how to expand or extend one's learning capacity

You should identify whether or not the results being achieved are fixing the problem, and if not ____ is required.

Monitoring

____ is the communication process involving two or more people/groups were the parties have a degree of difference in positions, interest, goals, values or beliefs or the parties strive to reach an agreement on issues or course of action.

Negotiation

Defining the problem and identifying possible resources are all ____ to potentially solve a problem.

Options

Stakes

Or what you stand for, or are willing to lose if negotiations go awry

Using concept maps or graphic organizers is another great way to visualize material and see the connections between the various concepts you are learning is considered _____

Organizing your thoughts

____ Power is made up of Referent, Information and Expert

Personal

The key to successful implementation is ____.

Planning and preparation

Coercive, Reward, Connection and Legitimate power are ____ Powers.

Position

Power

Power over = used to gain advantage (pulling rank) Power with = improves opportunity

In the Complex domain, leaders must:

Probe, sense, respond

____ is the process of describing in interpreting a stated problem to arrive at a problem statement.

Problem Framing

____ is the process or art of finding a solution to a problem.

Problem Solving

Problem Framing

Process of describing and interpreting a stated problem to arrive at a problem statement a.k.a. define the actual problem

Position powers

Provide you with authority to make decisions, requests, and issue lawful orders based on your position

The key to metacognition is asking yourself _____ questions.

Self-reflective

Decisions are on question because all parties share a common understanding of the issue or problem in this domain.

Simple domain

In this domain, problems require straightforward management and monitoring.

Simple domain

Brainstorming Session Techniques: Structure approach

Soliciting when I get a time from each person on the team; everyone shut up while some else talks; 'pass' if you don't have an idea

5 Steps CNS Process

Step 1: positions Step 2: interest Step 3: BATNA (best alternative to negotiation agreement) Step 4: brainstorming Step 5: solution

Before you begin to study, look at the topic that is covered and ask yourself what you know about it already. This is known as:

Summoning you're prior knowledge

When you're learning, it's important to periodically _____ to make sure you're engaging in metacognitive strategies.

Take a time out

This technique ensures that you were actively engaging with the material as you were reading and taking notes.

Taking notes from memory

Methods such as thinking aloud, using writing, and taking notes from memory can help you when you are _____.

Testing yourself

Aspiration point

The best outcome each negotiator hopes to achieve from negotiated agreement

Readiness

The capacity of parties to decide it is in their best interest to negotiate an agreement rather than continue a dispute

Problem Solving

The process or act of finding a solution to a problem

Connection

There's power pertains to who you know. This can erode if you use it as a primary source of influence.

_____ is when you talk through your material and verbalize your thoughts to help you make more sense of the material and internalize it more deeply.

Thinking aloud

People Orientation

This approach centers on the relationship that exist between the individuals or group involved

Task Orievtation

This approach place is more importance on reaching outcome, solutions or resolutions; high task orientation means we are motivated to resolve the problem; low task orientation means we do not wish to resolve the situation at this time

Legitimate

This is based on one's rank, position, or level of authority.

Referent (charisma)

This power afford the opportunity to encourage, motivate, inspire others

The foundation of relationships with others and faith in a system is called ____.

Trust

TIPO Model

Trust, Information, Power, Options - Identifies how trust influence is your use of information and power affects the way you develop options or solutions

Cynefin: Disorder Domain

Where you are when you haven't picked another domain within Order Domain

Knowing the ___, the ____, and the ____ is critical in determining how to negotiate.

Who, stakes and situation

Feasible

Will the solution fix the problem conveniently and be financially stable?

Brainstorming Session Techniques: Silent approach

Write down ideas

Aim for quantity, not quality

Write down the input of each participant in aim for quantity, not quality

_____ helps you organize your thoughts and assess what you know.

Writing

Negotiation

is a communication process involving two or more people/groups where: - the parties have a degree of difference in positions, interests, goals, values or beliefs - the parties strive to reach an agreement on issues or course of action