OB exam 3

What is an element of transformational leadership?

Build a commitment to the vision, create a strategic vision, model the vision, communicate the vision

The observable symbols and signs of an organization's values, beliefs, and assumptions are called

artifacts

Organizational culture is best described as the basic pattern of shared:

assumptions, beliefs and values that subconsciously guide employee thoughts and actions

Which structure organizes employees around distinct regions of the country?

divisional geographic structure

Organizational culture serves what purpose in organizations?

it is a form of social control. it bonds employees together and makes them feel part of the organizational experience, it helps employees to understand organizational events

Servant leadership emphasizes the notion that:

leaders serve followers, rather than vice versa

What change management strategy should be a priority when employees need to break old routines and adopt new role patterns?

learning

_____ are more stable evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations

values

What are reasons why people resist change

direct costs, fear of the unknown, breaking routines, coercion

The highest priority and first strategy required for any organizational change is to

Communicate the need for change and keep employees informed about when they can expect them from the change effort

Which of the following topics do people usually learn through the process of organizational socialization

Company's history, performance expectation, knowing who holds power in the work unit and organization, technical jargon as well as language reflecting the organization's cultural values

Which model of organization change explicitly refers to unfreezing the current situation and refreezing the desired state?

Force field analysis

Which form of departmentalization organizes employees around distinct regions of the country?

Functional structure

Effective leaders

Influence, motivate, and enable others to contribute towards the success. Use power and persuasion to ensure that followers have the motivation and role clarity to achieve specified goals. Arrange the work environment so that employees can achieve corporate obectives more easily

Which of these statements about the strength of organizational culture and organizational performance is true?

Organizations with stronger cultures tend to perform better than those with weak cultures when the culture content fits the external environment

The managerial perspective of leadership identifies which two clusters of leadership behaviors

Task-oriented and people-oriented

Discovery, dreaming, designing, and delivering are the four stages of

appreciative inquiry

Which leadership style in path0goal theory is the same as task-oriented leadership from managerial perspective of leadership?

achievement-oriented

_____ means that formal decision making authority is held by a small group of people, typically those at the top of the organizational hierarchy

centralization

The individuals who coordinate and facilitate an organization's change efforts are called

change agents

which of the following strategies for minimising resistance to change should only occur when all other strategies are ineffective?

coercion

The main purpose of a bicultural audit is to

identify and diagnose differences in the corporate cultures of merging organizations

Most employees at quokka systems are organized into project teams. Employees report to the project leader, but they also report to a leader responsible for their functional specialization(such as engineering or marketing). Quokka systems likely has a:

matrix structure

In a _______ organization, there are only a few levels of authority and responsibility

mechanistic

______ refers to the number of people directly reporting to the next level in the heirarchy

span of control