Quality management (Quiz)

Measurements taken at various points in the transformation process for control purposes are called

feedback

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods

mass production

Which of the following statements about variation is false

Any variation makes a production process less productive

Which of the following is an example of a supporting process

Information technology

The essence of the operations function is to _____ during the transformation process. Single choice. (0/1 Point)

add value

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higherSingle choice. (0/1 Point)

agility

Knowledge skills usually don't include

communication skills

The process of comparing outputs to previously established standards to determine if corrective action is needed is calledSingle choice. (0/1 Point)

controlling

Which of the following is a type of transformation process used by operations to convert inputs into outputs

cutting storing transporting analyzing all of these choices are transformation processes

Which is not an area of significant difference between manufacturing and service operations? Single choice. (1/1 Point)

forecasting demand

Which of the following is not an ongoing trend in manufacturing

globalization

Which of the following would tend to increase the importance of supply chain management? Single choice. (0/1 Point)

increased globalization

Which of the following is a common complaint that employers have when hiring recent college graduates

lack of general knowledge of how businesses operate

Marketing depends on operations for information regarding

lead time

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be

manufacturable

Which of the following is not an element of supply chain management? Single choice. (0/1 Point)

operations

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management. Single choice.

outsourcing; supply chain

Dealing with the fact that certain aspects of any management situation are more important than others is calledSingle choice. (0/1 Point)

recognition of priorities

Which of the following would not generally be classified under the heading of transformation

staffing

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?Single choice. (1/1 Point)

supply chain management

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.Single choice. (0/1 Point)

sustainability; threat of global warming

Product design and process selection are examples of _______ decisions. Single choice. (0/1 Point)

system design

_____ is considered to be more challenging for _____ due to the higher variation in input

Quality assurance; services

A "product package" consists ofSingle choice.

a combination of goods and services

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?Single choice. (1/1 Point)

sustainability