ba 105w final

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The range for daily sales for the week, $89,000, $75,000, $98,000, $66,000, and $99,000 is

$33,000

The title page of a formal proposal should include

...

Determine the median of the numbers 30, 25, 25, 45, and 70.

30

Which of the following is the most accurate statement about the executive summary?

A formal proposal may contain both an executive summary and an abstract.

Which of the following reports is an example of an analytical report?

A report recommending one of four building alarm systems

Which of the following reports is an example of an informational report?

A report showing how a company has complied with SEC regulations

Which of the following is an analytical report?

A report to determine whether a company should outsource its customer support function

Which of the following is an example of a feasibility report?

A report to determine whether a company should provide tuition reimbursement for its employees

Which of the following reports would most likely be written using an informal writing style?

A summary report written to your supervisor about a conference you attended

Which of the following transitional expressions suggest cause and effect?

Accordingly, as a result, consequently, therefore

Which of the following transitional expressions can be used to present additional thoughts?

Again, also, moreover, furthermore

Pamela will be writing a complex report about a research study she's conducting. Which of the following should she do?

All of these choices

Which of the following appears in the market analysis section of a business plan?

All of these choices

Which of the following is an example of a digital report?

All of these choices are examples of digital reports.

Nadia will carefully document her sources in a report she must submit to her boss. Which of the following is a reason that Nadia should document her sources?

All of these choices are reasons for documenting report data.

A good introductory paragraph for a business report should

All of these choices.

Knowledgeable report writers use direct quotations to

All of these choices.

The letter of transmittal and/or executive summary of a business plan should

All of these choices.

The staffing section of an informal proposal may

All of these choices.

What is the most accurate statement about correlations?

Apparent correlations between two or more variables can stimulate investigation and present possible solutions to be explored.

Which of the following transitional expressions can be used to contrast ideas?

At the same time, but, however, though, yet

In an introduction to a formal report, what section identifies who commissioned the report?

Authorization

Which section of a proposal typically identifies the problem and discusses the goals or purposes of the project?

Background

What is the best advice for preparing an executive summary of a formal business report?

Begin the executive summary with your purpose.

The longest and most substantive section of a formal business report is the

Body

Which of the following statements about business plans is least accurate?

Business plans are generally written in response to RFPs.

Which of the following is an effective question to use in a survey?

Do teachers deserve a 7 percent pay increase?

The best question to include in a survey is

Do you approve of a flat-rate income tax?

Select the best wording for a recommendation.

Extend the campus café hours to meet the needs of evening students.

Agendas, minutes of meetings, and progress reports are usually organized by component.

False

All formal proposals are written for external audiences, and all formal business reports are written for internal audiences.

False

Analytical reports should always be prepared using an indirect organizational pattern.

False

Andrew must recommend to his reluctant boss that the company allow employees to work a compressed workweek. Andrew's justification/recommendation report on this sensitive topic should be organized directly.

False

Annette has been asked to determine whether employees should be allowed to select the fringe benefits they want from a menu of choices. Annette should write a yardstick report.

False

As long as you have at least one table or figure in your proposal, a list of figures is required.

False

As long as you put the research you find into your own words, you don't have to cite your source.

False

Ashley attended a professional conference and must submit a report to her boss. She should arrange her conference report chronologically and include details about every aspect of the conference.

False

Brad started his report with a description of the problem. He followed this with his facts and findings. Finally, he ended his report with his conclusions and recommendations. Brad has used the direct pattern to write his report.

False

Business report writers should anticipate primary audiences only.

False

Capitalize all words in a heading, including articles, conjunctions, and short prepositions.

False

Chad has noticed that employees working in offices with windows have lower absentee rates. This correlation proves that offices with natural light are healthier for employees.

False

Computer Professionals Magazine is presenting the verbal opinions of information technology experts on several leading voice-recognition devices. This information will be easiest to comprehend if presented in a pie chart.

False

Conclusions and recommendations serve the same purpose.

False

Documenting data is necessary in academic reports but not in business reports.

False

Ernest is writing a report to determine which of three cities should be the site for a new branch office. To select the new site, he is comparing labor costs, tax breaks, housing costs, and land availability in each city. Ernest is most likely conducting a feasibility study.

False

Examples of talking report headings include Introduction, Background, Findings, and Conclusions.

False

Executive summaries should always be limited to one page.

False

Formal business reports are read by only the highest levels of management.

False

Formal business reports are similar to formal proposals in that they both make offers.

False

Formal proposals must always be in submitted as printed documents.

False

If your costs increase later, you can raise the prices listed in your proposal budget.

False

In the financial analysis section of a business plan, include only a start-up budget since you're not expected to already know how much you'll need for your operating budget.

False

Leslie should use importance to organize an annual sales report covering the Medical Instruments Division, Computer Supplies Division, and Consumer Products Division.

False

Michelle attended a professional conference and must submit a report to her supervisor. She should write an analytical report.

False

Most proposals are internal.

False

Nearly every research project should begin with a search of primary data.

False

Omit a mission statement from a business plan because investors won't expect you to have one until you actually start your business.

False

Sandra wants to illustrate how her company's sales have increased over the past five years. She should use a pie chart to do this.

False

The ability to access information electronically has made using books for business research obsolete.

False

The conclusions should always be placed in a separate section following the body of a formal business report.

False

The executive summary included in a formal proposal is generally more technically oriented than an abstract.

False

The executive summary of a formal business report should include high-level technical language to show your reader that you're knowledgeable about the topic.

False

The first step in the report-writing process is anticipating how the audience will react to the information in the report.

False

The headings Implementing Security Measures, Communicating With Employees, and Organize Teams are parallel.

False

The more direct quotes you use in a business report, the more professional and credible it will seem.

False

Use first-person pronouns such as I and we in a formal business report to make it sound more objective and believable.

False

When using the indirect organizational pattern, refer to the recommendation in the subject line.

False

Whether you're using the Modern Language Association (MLA) or the American Psychological Association (APA) referencing style, you should list all sources chronologically in the order you consulted them.

False

Yes-no questions produce the best results in an interview with an expert.

False

Which of the following statements about formal business reports is least accurate?

Formal reports are written for external audiences only.

Lydia's report contains sensitive topics that may upset her readers. What type of heading should she use in her formal business report?

Functional headings

Shauna has interviewed several of her colleagues to gather their ideas for improving productivity. She now has raw verbal data to analyze. What is the best tool to analyze raw verbal data?

Grid

Shane conducted research about ways to recruit high-quality job applicants and has developed a list of possible techniques. He has ranked these techniques and will present them in a report listed from most important reason to least important. What organizational method is Shane using?

Importance

Which statement does not describe the body of a formal business report?

Incidental and supporting materials are placed strategically throughout the body of the report.

Sabrina is preparing headings for a report she is writing. What is the best advice you can give her as she creates her headings?

Include at least one heading per report page.

Which of the following is a useful guideline for citing sources in a formal business report?

Include the retrieval date on which you located an electronic reference.

Brandon is writing a report to his supervisor about using social network sites to improve communication with customers. His supervisor knows nothing about using social networks for marketing. What organizational style should Brandon use for his report?

Indirect pattern

What is the primary difference between informational and analytical reports?

Informational reports emphasize facts, and analytical reports emphasize reasoning and conclusions.

Which of the following is an example of a recommendation?

Institute a wellness program to encourage employees to improve their health by adopting healthy habits.

A directly organized informational report might follow which outline?

Introduction/Background, Facts/Findings, Summary

An indirectly organized analytical report might follow which outline?

Introduction/Problem, Facts/Findings, Discussion/Analysis, Conclusions/Recommendations

Informational reports should be organized using which of the following patterns?

Introduction/background, facts/findings, summary/conclusion

Analytical reports should be organized using which of the following patterns?

Introduction/problem, facts/findings, discussion/analysis, conclusions/recommendations

Which of the following statements about business plans is least accurate?

Investors are looking only for unique products or services.

Gavin wants to encourage his boss to allow him to telecommute. What type of report will he most likely prepare?

Justification/recommendation report

Lydia is anticipating the audience for a report she is writing. What question should she ask during this stage of the writing process?

Lydia should ask all these questions about her audience.

Which of the following is most likely to be distorted by an extreme number at either end?

Mean

Which of the following types of reports would not be sent to someone outside the organization?

Memo format

In the introduction section of a proposal, which of the following would be the best way to persuade the receiver to read the rest of the proposal?

Mention a remarkable resource available exclusively to you.

Which of the following is a conclusion?

Offering a wide range of benefits is the best way to recruit high-quality applicants.

An abstract included with a formal proposal is typically

One page long

Claire will be including large amounts of data in a business report she is writing and wants to ensure that the data are meaningful to her readers. What should she do?

Organize the data into tables

Select the most accurate statement about organizing report data.

Poorly organized reports lead to reader frustration.

Jacqueline must send the same formal report to several readers. What should she do?

Prepare a special letter of transmittal for each, anticipating how each reader will use the report.

Which of the following headings does not belong with the others?

Prevent Identify Theft

Select the most accurate statement about proposals.

Proposals are legal contracts.

Writers often include additional information in the introduction to a formal report. Which of the following would not be appropriate to include in the introduction?

Providing a detailed analysis of the problem

Which statement is incorrect?

Recommendations should be general.

Which statement most accurately describes recommendations?

Recommendations should begin with an action verb.

Which statement about conclusions is least accurate?

Report writers should try to draw conclusions that are subjective.

Which of the following situations would require a yardstick report?

Sam gathers information on three mid-range American-made automobiles to compare price, fuel economy, maintenance, insurance rates, and resale value before selecting a car for the company's sales force.

An expanded statement of purpose for a study includes three additional factors. What are they?

Scope, significance, and limitations

What type of data result from reading what others have experienced or observed and written down?

Secondary data

Jill wants to write a persuasive business plan. What government agency will give her the most useful advice for writing the plan?

Small Business Administration

Numerical data from questionnaires or interviews are usually summarized using systematic columns and rows in a

Table

Which of the following components is typically included in a formal proposal but is optional in an informal proposal?

Table of Contents

Select the least accurate statement about the Web.

The Web is a highly organized collection of information from around the world.

Derrick is evaluating the information he found on a Web site before he includes it in his business report. He asks, "When was this Web site last updated?" What is Derrick evaluating?

The currency of the Web site

Select the most accurate statement about the Web.

The fastest-growing sector of the Web is social networking sites.

Which of the following statements about business reports is most accurate?

The larger an organization, the more vital the exchange and flow of information becomes.

What is the most accurate statement about the title page of a formal report?

The name of the person receiving the report comes before the author of the report.

Which of the following statements would not be appropriate for a transmittal letter or memo?

The questionnaire shown here was used to collect data for this report.

You are responsible for recording the minutes of an important committee meeting. The best way to organize these minutes is by

Time

Which of the following is an effective statement of purpose for an informational report?

To inform the reader of the many different features offered on the Apple iPad

Tom is writing a solicited proposal in response to an RFP and is working on the background section. What is his goal in this section?

To persuade the reader that he understands the problem completely

What is the purpose of business reports?

To solve problems

A business plan is a form of proposal.

True

A copy of the RFP should be included in the front matter of a formal proposal.

True

A progress report on the status of construction of a new high-rise office building should describe the work that has been completed so far and explain the work currently in progress, including personnel, activities, methods, and locations.

True

A report comparing three virus protection programs being considered for purchase would be most effective if organized by criteria.

True

A work plan gives a complete description of a research project, including how the investigator plans to generate or collect data.

True

All business reports have one or more of the following purposes: to convey information, to answer questions, and to solve problems.

True

An appropriate statement to include in the letter of transmittal accompanying a formal proposal is This bid will be in effect until October 22, 2013.

True

An effective opening for an informal proposal might be We are pleased to submit this proposal describing how our ethics training program can help your employees make the best decisions when faced with ethical dilemmas on the job.

True

An effective report conclusion might be Both managers and classified staff members report that employee absenteeism has increased since the company's relocation.

True

An example of a simple statement of purpose for a business report might be To recommend a new process for handling employee grievances.

True

An individual who is caught plagiarizing or using another's words or ideas without giving proper credit faces the possibility of losing his or her job.

True

Are you in favor of requiring seatbelts to save lives? is an example of a leading question.

True

Based on their function, most business reports fall into two broad categories: informational or analytical.

True

By condensing data you have collected into meaningful terms using various statistical techniques, you are more likely to be able to draw valid conclusions and make reasoned recommendations.

True

Do not begin writing your report until after you've drawn the primary conclusions.

True

Everett's boss has asked him to research and recommend a new insurance provider for employees' health insurance. Everett should write an analytical report.

True

Formal experimentation produces data suggesting causes and effects.

True

Formal proposals differ from informal proposals in size and format only.

True

Good report introductions let readers know the purpose of the report, the significance of the topic, and the main points to be covered.

True

If the RFP requests that an organization design an interactive Web site that will provide online customer support, the writer should repeat the language when explaining the purpose of the proposal.

True

If you are writing an unsolicited proposal, your goal in the background section is to convince the reader that a problem exists.

True

If you include a schedule of activities or timetable in your proposal, place it in the proposal section.

True

In a business report, graphics can be used to clarify data, to make numeric data meaningful, and to create visual interest.

True

Informal proposals should close with a reminder of key benefits as well as a request for approval.

True

Informational and analytical reports differ mainly in that informational reports emphasize facts while analytical reports emphasize reasoning and conclusions.

True

Informational reports are usually organized using the direct pattern.

True

Many investors look carefully at the experience of the management team because they consider this the most important factor in assessing business potential.

True

Most proposals are solicited.

True

Most proposals begin by briefly explaining the reasons for the proposal and by highlighting the writer's qualifications.

True

Nick writes several monthly reports condensing financial articles he reads online. These are examples of informational reports.

True

Periodic reports are written at irregular intervals when requested by management.

True

Preprinted forms are useful for presenting repetitive data, such as monthly sales reports, performance reviews, and merchandise inventories.

True

Primary data can be generated through surveys, interviews, observation, and experimentation.

True

Proposals are written offers to solve problems, provide services, or sell equipment.

True

Proposals should be written carefully because they represent legal contracts.

True

Readers usually find reports organized in an indirect pattern most rational because this organizational pattern follows the normal thought process.

True

Redesign the Web site to reduce the number of steps needed to place an order shows effective wording for a formal report recommendation.

True

Report recommendations should use command language such as Begin using social network sites to market our products and services to customers.

True

Research reports prepared by consultants for their clients tend to be rather formal.

True

Ricardo is writing a short report to let his client know the status of the client's project. Ricardo is writing a progress report.

True

Rochelle is writing a report in which she will recommend a new procedure for processing customer returns. This is an example of an analytical report.

True

Solicited proposals are written when an individual or company sees a problem that needs to be solved and offers to solve it.

True

Stephanie is preparing a visual to show the chain of command and reporting structure within her company. An organization chart will best illustrate this data.

True

Table 4 shows that three fourths of the respondents oppose the proposed tax is an effective reference to a visual aid in a report.

True

Talking headings, such as Giving Our Sales Force the Tools They Need to Succeed, are more informative and interesting than functional headings.

True

The appendixes of a business plan might include promotional materials and product photos.

True

The best survey questions provide quantifiable data.

True

The body of a formal business report is where you show the evidence that justifies your conclusions.

True

The conclusions and recommendations sections of a report are the most widely read parts of a report because they tell the reader what the data mean.

True

The mode of the numbers 15, 40, 40, 25, 58, 62, and 30 is 40.

True

The same information may be included in the letter of transmittal, executive summary, and introduction of a formal business report.

True

The transmittal letter or memo that accompanies a formal business report is usually directly organized and written less formally than the report itself.

True

The two most common citation formats are those presented by the Modern Language Association (MLA) and the American Psychological Association (APA).

True

The two types of search tools are subject directories and search engines.

True

Transitional expressions such as furthermore, consequently, however, for example, and to conclude help report readers see the logical flow of ideas in a report.

True

Use an informal, conversational writing style for most informational reports unless the audience expects a more formal tone.

True

Wait until you've completed the report to prepare the table of contents.

True

When little has been written on a research topic, some of the best information comes from interviews with experts in the field.

True

Whenever possible, recommendations should be specific and practical.

True

In which of the following situations should the direct pattern of organization be used for a business report?

When readers are familiar with the topic

In which of the following situations should the indirect pattern of organization be used for a business report?

When readers must be educated about the topic

What do many investors consider to be the most important factor in assessing business potential?

Whether your management team can implement the business plan

Much of the information that allows decision makers to run their organizations effectively comes to them in the form of

Wikipedia entries.

Select the most accurate statement about sources found on the Web.

Wikis, blogs, and discussion forum entries are short-lived and change constantly.

Which of the following situations would most likely require observation or scientific experimentation?

You need to determine the average time it takes your line employees to produce a single piece of furniture.

A good work plan for a business research project includes

all of these choices.

Proposals are

all of these choices.

The authorization request section of an informal proposal may include

all of these choices.

The first step in writing a report is to

analyze the problem or assignment clearly.

A letter of transmittal submitted with a formal proposal should

briefly present the major features and benefits of the proposal.

An informational report presenting annual sales data for a restaurant's five branches would most likely be organized by

component

The section of a formal business report that tells what the findings mean is the

conclusion

The most widely read portions of a report are generally the sections devoted to

conclusions and recommendations.

Conclusions will usually be more objective if

consistent criteria are used in evaluating options.

Informal reports are written in a style that uses

contractions.

Unsolicited proposals should

convince the reader that a problem exists.

During his research, Brett notices that employees who dress professionally in the workplace have higher productivity figures. Brett has identified a possible

correlation

A report that compares the services offered by four private security firms should be organized by

criteria

Orhan has been assigned the task of researching and recommending alarm systems for a new branch office. Some features are more important than others, and Orhan wants to be able to assign relative weights to each feature to make sure that he makes the best decision. He should use a(n)

decision matrix.

Progress and interim reports

describe the status of continuing projects.

ABI/INFORM, Factiva, LexisNexis Academic, and Academic Search Elite (EBSCO) are

electronic databases.

You should begin nearly every business report assignment by

evaluating the available secondary data.

The part of a formal report that highlights the important points for people who may not have time to read the entire report is the

executive summary.

The financial analysis section of a business plan should

explain how much money you already have.

In planning his report, Darren breaks the major investigative problem into subproblems. This process is sometimes called

factoring the problem.

The primary reason that management often requires trip, convention, and conference reports is to

find out whether the organization's money was well spent in funding the travel.

Background, Findings, Staffing, and Budget are examples of

functional headings.

In a formal report, the transmittal letter or memorandum usually

highlights the report's findings, conclusions, and recommendations.

The introduction to a proposal typically

highlights the writer's qualifications.

The company description in a business plan should

identify the form of your business and its business type.

When incorporating a graphic in the body of your report, you should

include a reference to the graphic in the text.

The table of contents for a short formal business report should

include all headings.

Paraphrasing

involves accurately presenting ideas from another source in your own words and sentence structure.

The direct pattern of organization is appropriate for reports whose audience

is eager to learn the results quickly.

Tarryn, a student who is researching forensic accounting, is preparing to interview an experienced accountant. To conduct an effective interview, Tarryn should

learn as much as possible about the forensic accounting field before conducting the interview.

Short (eight or fewer pages) informal reports addressed outside an organization are usually presented in

letter format.

Long formal reports are usually printed on plain paper in

manuscript format.

The indirect pattern of organization is best for readers who

must be persuaded.

Which of the following statements would need to be documented in a report?

n May 6, 2010, the Dow Jones Industrial Average suffered a 998 point loss, which the media called the Flash Crash.

Trace needs to illustrate the percentage each expense represents of total company expenses. His best choice is a(n)

pie chart

The section of a formal business report that makes precise suggestions for actions to solve the report problem is the

recommendations

The best advice for preparing a formal business report is to

record ideas quickly and save revision until after the first draft is completed.

The budget included in a proposal

represents a contract.

In an introduction to a formal business report, the section that clarifies the boundaries of the report and defines what will be included or excluded is the

scope

Google, Yahoo, Bing, About, and Ask are examples of

search tools.

The conclusions of a report

should analyze information logically and show how the data answer questions and solve problems.

Heidi is writing a report about ways to reduce the time it takes to process a customer return and is determining why the topic is worth investigating at this time. Heidi is looking at the

significance

The section in the introduction to a formal business report that tells why the report topic is important is the

significance

Sources of primary information include

surveys and interviews.

Preparing for Our Industry's Future is an example of a(n)

talking heading.

The actual proposal section of a proposal must

tell what you propose to do and how it will benefit the reader.

Because Keith is sure that his boss will be interested in Keith's recommendation for a new payroll procedure that Kevin is recommending be used for processing payroll; therefore, Keith should organize his recommendation report directly.

true

To contrast responses of employees with children against responses of employees without children from a survey on attitudes toward on-site child care

use cross-tabulation.

To avoid sounding repetitious in a formal business report,

vary your presentation of the information slightly.


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