Business Processes and ERP Exam One

___ display lists of master data-- such as materials, vendors, and purchasing information records-- and documents-- such as transaction documents, financial accounting, management accounting, and material documents-- that are generated during the execution of a process.

online lists.

from which of the following can financial statements be generated? -operative chart of accounts -country specific chart of accounts -revenue accounts -assets -liability accounts

operative chart of accounts, country specific chart of accounts.

a ___ identifies all customer orders that must be prepared for delivery so that they can be shipped in a timely manner.

picking due list.

which of the following are examples of work lists? -picking lists -billing due lists -list of customers -delivery due lists -list of documents

picking lists, billing due lists, and delivery due lists.

how many company codes can a plant belong to?

one.

which process is used to plan and execute large projects such as the construction of a new factory or the production of complex products such as airplanes?

project management.

a ___ is temporary in nature and is typically associated with large, complex activities, such as the construction of a factory or an aircraft.

project.

purchase = what?

purchase requisition.

most modern enterprise systems have either a ___ architecture or a ___ architecture.

three-tier client server; service-oriented.

what is the purpose of material planning?

to match the supply of materials with the demand.

which of the following are steps within a generic business process of an organization? -payment -trigger -shipment -outcome -confirmation

trigger and outcome.

which of the following statements concerning SAP NetWeaver are true? -it deals exclusively with processes that are executed within a company -it helps companies integrate with other non-SAP applications -it serves as the application platform on which the SAP business suite runs -it enables companies to plug in independent software vendor applications on top of their core ERP and suite applications

-it helps companies integrate with other non-SAP applications -it serves as the application platform on which the SAP business suite runs -it enables companies to plug in independent software vendor applications on top of their core ERP and suite applications

plant is an organizational element where: -financial accounting takes place -products and services are created -production planning is carried out -services and maintenance is performed

-products and services are created -production planning is carried out -services and maintenance is performed

which process is used to manage money owed by customers for goods and services purchased from the company?

accounts receivable accounting.

what are the most common transaction types used to manage assets?

acquisition, depreciation, and retirement.

which of the following statements about business processes is true? -they are executed across multiple functions -they are initiated by some type of trigger -they involve multiple steps -all of the above -none of the above

all of the above.

which of the following activities are related to the inventory and warehouse management process? -issues materials -receive materials -prepare for storage -store materials -locate materials

all of the following are related to the inventory and warehouse management process.

the ___ of an enterprise system refers to the technical structure of the software, the way that users interact with the software, and the ways the software is physically managed on computer hardware.

architecture.

___ is concerned with both the preventive and corrective maintenance of an organization's equipment.

asset management.

balance sheet accounts are grouped into which of the following categories? -revenues -assets -liabilities -equity -expenses

assets, liabilities, and equity.

which term represents what a company owns, such as cash, inventory of materials, and buildings?

assets.

___ is a general term that refers to the overall capabilities a company uses to collect and analyze data from a variety of sources to better understand its operations and make better managerial decisions.

business intelligence.

a ___ is a set of task or related activities that produce desired outcomes.

business process.

which term represents a set of tasks or related activities that produce desired outcomes?

business process.

an organization uses what three processes that are directly related to creating and delivering products and services?

buy, make, and sell.

each information structure in the OLAP environment is defined in terms of 3 features, which are what?

characteristics, key figures, period definition.

which term refers to an ordered listing of accounts that comprise a company's general ledger?

chart of accounts.

which of the following are examples of organizational data in SAP? -client -customer -purchasing organization -vendor -plant

client and plant.

the highest organizational level in SAP ERP is the?

client.

tangible assets can include which of the following? -computers -bonds -production machinery -real estate -mortgage

computers, production machinery, real estate.

which of the following best describes the operative chart of accounts? -contains the operational accounts that are used to record the financial impact of an organizations day-to-day transactions -used to enable companies to meet special country-specific reporting requirements -contains accounts that are used by multiple companies to consolidate their financial reporting -contains only accounts payable transactions -contains only accounts receivable transactions

contains the operational accounts that are used to record the financial impact of an organizations day-to-day transactions.

___ done as needed.

corrective maintenance.

no single group or function is responsible for their execution.

cross functional.

which system connects a company's ERP system to those of its customers?

customer relationship management.

sale = what?

customer sale inquiry.

which of the following statements regarding organizational data are true? -organizational data represent entities such as customers and vendors -organizational data define the structure of an enterprise -organizational data are a consequence of the execution of process steps -organizational data are constantly changing -organizational data change infrequently

define the structure of an enterprise and change infrequently.

systems that support end-to-end processes are called ___, and they are essential to the efficient and effective execution and management of business process.

enterprise systems (ES).

___ support end-to-end processes.

enterprise systems.

___ leads to increased inventory costs.

excess supply.

accounts payable is used to track money owed by customers. -true/false

false-- it's accounts receivable.

an enterprise system is a set of tasks or activities that produce desired outcomes. -true/false

false-- it's business process.

supply chain management system's help companies execute the processes of research, design, and product management. -true/false

false-- it's product lifecycle management.

the three layers of the "three-tier client-server architecture" are the presentation layer, windows layer, and data layer. -true/false

false-- presentation, application, and data.

a client represents each company within an enterprise. -true/false

false.

excess supply will result in lower inventory costs because the company is eligible for a bulk rate. -true/false

false.

lead time is the time between placing the order and receiving confirmation that the item has been shipped. -true/false

false.

reporting is a general term for the methods a user can utilize to update data in the ERP system to execute process steps. -true/false

false.

___ track the financial impacts of process steps with the goal of meeting legal reporting requirements--for example the Internal Revenue Service or the Securities and Exchange Commission.

financial accounting processes-- track-external.

what are the three types of materials?

finished goods, semi-finished goods, raw materials.

the ___ consists of all the steps involved in selling and delivering the products to the organizations customers.

fulfillment process-- sell.

___ is concerned with efficiently processing customer orders.

fulfillment.

the integrated business processes that companies use to perform their work cut across the silos ___.

horizontally.

which processes focus primarily on people and projects? -financial accounting processes -procurement process -production process -human capital management processes -project management processes

human capital management processes and project management processes.

investments in enterprise systems have provided what?

increased profitability, increased productivity, and competitive edge.

what are the primary ways in which an asset can be acquired?

internally by production, externally by vendor, externally without a vendor master record.

___ is concerned with the storage and movement of materials.

inventory and warehouse management.

which of the following is concerned with the storage and movement of materials? -business planning -silo effect -project management -material planning -inventory and warehouse management

inventory and warehouse management.

___ focus on internal reporting to manage costs and revenues.

management accounting/controlling processes-- track-internal.

information structure can include up to how many characteristics?

nine.

___ is the time between placing the order and receiving the shipment.

lead time.

the ___ supports the design and development of products from the initial product idea stage through the discontinuation of the product.

lifecycle data management process-- design.

___ provides a set of tools to manage product design and improvement throughout the lifecycle of a product.

lifecycle data management.

which process supports the design and development of products from the initial product idea stage through the discontinuation of the product?

lifecycle data management.

which of the following are examples of online lists? -picking lists -billing due lists -list of customers -delivery due lists -list of documents

list of customers and list of documents.

what three broad categories are information systems divided into?

logistics, financial, human resources.

transaction data make use of which types of data?

master, organizational, and situational.

the ___ uses historical data and sales forecasts to plan which materials will be procured and produced and in what quantities.

material planning process-- plan.

___ is concerned with matching the demand for materials in the organization with the supply.

material planning.

the term ___ encompasses all the products, components, parts, and son that an organization uses.

materials.

___ performed periodically.

preventive maintenance.

all organizations use ___ and ___ to complete the work needed to achieve their goals.

processes; enterprise systems.

regardless of their type or size, successful organizations and industries use ___ and ___ to complete the work needed to achieve their goals.

processes; enterprise systems.

the ___ refers to all of the activities involved in buying or acquiring the materials used by the organization, such as raw materials needed to make products.

procurement process-- buy.

the ___ includes all of the tasks involved in acquiring needed materials externally from a vendor.

procurement process.

the ___ involves the actual creation of the products within the organization.

production process-- make.

which process involves the actual creation of the products?

production process.

___ is concerned with acquiring needed materials internally and the ___ is concerned with obtaining needed materials externally.

production process; procurement process.

___ are used to plan and execute large projects such as the construction of a new factory or the production of complex products such as airplanes.

project management processes-- project.

what are the typical functions or departments found in a modern organization?

purchasing. operations/production. warehouse. sales and marketing. research and development. finance and accounting. human resources. information systems.

materials that are purchased from an external source (a vendor) and used in the production process are known as ____.

raw materials.

which of these is a general ledger account that consolidates data from a group of related sub-ledger accounts?

reconciliation account.

what are five examples of human capital management processes?

recruitment, hiring, training, compensation and benefits management, payroll administration.

what are some parts/functional areas within an organization?

sales, warehouse, manufacturing, and accounting.

organizations exists to ___ or ___.

serve some commercial purpose; achieve some social objective.

billing = what?

shipment.

which term refers to a system in which workers complete their tasks in separate departments without regard to the consequences for the other components of the process?

silo effect.

workers complete their tasks in their functional "silos" without regard to the consequences for the other components in the process.

silo effect.

information structures enable which types of analysis? -standard analysis -flexible analysis -rigid analysis

standard and flexible.

___ means the company cannot meet customers demands.

stock out.

asset accounting is concerned with tracking financial data related to assets such as machinery and cars. -true/false

true.

common reports of financial accounting include income statement, profit and loss, and balance sheet. -true/false

true.

document management provides tools to manage and store documents securely and to keep track of the multiple versions of these documents. -true/false

true.

during the planning phase of a project the scope of the project is defined and the milestones and deadlines are established. -true/false

true.

organizational data are used to represent the structure of an enterprise. -true/false

true.

scalability is the ability of the hardware and software to support a greater number of users easily over time. -true/false

true.

service-oriented architecture is the fundamental concept behind system's connecting through standardized interfaces called web services. -true/false

true.

the procurement process includes all of the tasks involved in acquiring needed materials externally from a vendor. -true/false

true.

process steps can include what?

validating the order, preparing the shipment, sending the shipment, issuing an invoice, and recording the receipt of payment.

___ identify tasks that are scheduled to be completed in a process.

work lists.

which of the following identity tasks that are scheduled to be completed in a process?

work lists.