ch 9 mgmt

Using machines designed to do multiple tasks in order to produce a variety of products is called

Flexible Manufacturing

Choose an input to the production process below. Multiple choice question. Knowledge Pay Inventory Finished goods

Knowledge

Which sector has lost more jobs due to technological changes than the manufacturing sector? Multiple choice question. Agricultural Extraction Raw materials Service

Service

The main idea behind mass production is to produce a large number of a limited variety of products at a very low....

cost

Land, labor, capital, entrepreneurship, and knowledge are all _____ to the production process.

inputs

ISO is a worldwide nongovernmental federation of national _________ bodies.

standards

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

Operations

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n): Multiple choice question. inter-firm process one firm process intra-firm process mass production process

inter-firm process

By providing needed goods and services to developing markets a company: Multiple choice question. will make less profit will need to relocate will have low inventory will experience growth

will experience growth

The ___________ sector has lost more jobs due to technological changes than the __________ sector.

Blank 1: service Blank 2: manufacturing

What process requires long production runs that turn out finished goods over time?

Continuous process

___________ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

Facility location

When production runs are short and machines are frequently changed to make different products, which process is being used for production?

Intermittent

The task of ______ involves the buying of all materials needed by the organization; also called procurement.

Purchasing

Which sector has lost more jobs due to technological changes than the manufacturing sector?

Service

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain ________ in the global market.

competitive

In order to be a quality organization, a firm must:

consistently produce what the customer wants

The goal of operations management in service industries is __________ satisfaction

customer or consumer

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential .....

customers

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as

facility layout

The physical arrangement of resources in the production process refers to:

facility layout

Examples of a problem solved by operations management planning as it relates to manufacturing include: Multiple select question. performance review systems facility location pricing inventory control

facility location inventory control

The value producers add to materials in the creation of goods and services is the definition of ________ utility.

form

The ___________ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

just in time

Lean manufacturing uses: Multiple select question. less resources more time less time more resources

less resources less time

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ________ while staying competitive.

locations

A key to company growth is providing goods and services to developing....

markets

Using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer--based operations management system is the definition of....

materials Requirement Planning

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of: Multiple choice question. form utility marketing management operations management shipping and receiving

operations management

Fill in the blank question. _________ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

production

____________ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

quality

Facility Location

selecting a geographic location for a firm's operations.

Technological changes have had more of an effect on the _____ sector when compared to the ______ sector.

Manufacturing, service

Which of the following are resulting outputs in the production process? Multiple select question. Services Goods Operations Routing systems

Services Goods

Examples of a problem solved by operations management planning as it relates to manufacturing include: Multiple select question. performance review systems pricing facility location inventory control

facility location inventory control

The goal of operations management is to: Multiple select question. advertise the product create a domestic organization keep operations running efficiently create a good experience for the cust

keep operations running efficiently create a good experience for the customer

Select inputs into the production process. Multiple select question. land labor goods services capital

land labor capital

Uses of sensors to control manufacturing processes include: Multiple select question. the measurement of the thickness of material measuring humidity handcrafting a pair of shoes framing a house

the measurement of the thickness of material measuring humidity

Developing countries are providing new markets for companies that can provide them with needed: Multiple select question. managers technology services goods

technology services goods

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in.....

operations management

When a computerized data control _________ detects a problem, it notifies someone to make needed changes.

sensor

Fill in the blank question. Overall company quality is outlined by the standards set by the _______________ Quality Award

Malcolm Baldrige National

Catering to a large number of individuals through product design that meets specific customer needs is the goal of _______.

Mass Customization

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the ______ , thus, developing an inter-firm approach to operations management.

Internet

3D printing is a production process also known as .....

additive manufacturing

a production process that puts components together.

Assembly

The factors of production are...

land, labor, capital, entrepreneurship, knowledge

The part of the production process that physically or chemically changes materials is called....

y. Process manufacturing