Chap 1 Fire officer I as a Company Supervisor

Management Principles cont Unity of command management concept- This ensures that everyone is answerable to the fire chief and establishes a direct route of responsibility from chief to firefighter. At the fire ground all functions are assigned according to ________ in a timely manner

The each firefighter answers to only 1 supervisor , and each supervisor answers to 1 boss Incident priorities

Management Principles Most FD's are structured on 4 management principles

Unity of command(u) Span of control(s) Division of Labor(d) Discipline (d)

Management Principles cont Division of Labor -

Way of organizing and incident by breaking down the overall strategy into smaller tasks Divided into units based on function

History of the Fire service First paid FD in US _______ First volley in Philly , union fire company in 1735 leadership of Ben Franklin , developed the lighting rod ______ , imported 1 of the first hand powered fire engines form England donated it to Alexandria ( Virginia FD 1765)

1679 Boston, first fire stations and engines George Washington

Fire officer Role in workplace Diversity Gravely points out todays supervisor has the benefit of 4 decades of EEO/affirmative action court decisions to guide decision making . Gravely recommended the fire officer focus on _______ and definition of _________ According to US dept of labor , hostile work environment can result from- Unwelcome conduct renders a work place atmosphere intimidating, hostile or offensive 2017 EEOC filed 184 law suits , 84,254 charges

Actionable items, hostile work environment Unwelcome conduct of supervisors, co workers, customers , contractors , or anyone else w/ whom the victim interacts on the job

Fire officer qualifications cont Fire officer II can be divided into ______,____ and_____ Administrative duties are eval subordinate's job and performance , correcting unacceptable performance , and completing formal performance appraisals on each member Other duties developing a project or divisional budget , including related activities of purchasing soliciting and awarding bids, and prepping new releases and other reports to supervisors None emergency duties , conducting inspections to ID hazards and address fire code violations, reviewing accident injury reports to identify unsafe work environments or behaviors and taking approved action to prevent reoccurrence of an ______ , _____ or _____ Developing a pre-incident plan for a large complex or property , developing policies and procedures appropriate for this level. Supervising , analysis reports and data to identify problems, tends , or conditions that require __________ Emergency duties , supervising _________ emergency operations using ICS and developing an operation plan to _________ to mitigate an incident safely

Administrative, non emergency , and emergency activities Accident, injury , or exposure Corrective action Multi unit , deploy resources

The officer tasks 204 BC's asked results 4 task areas:

Beginning of shift report ( usually w/i first quarter hour, electronic , paper , verbal, telestaff) Notifications( 2nd most important , injuries, exposures, no surprise rule ) Decision making( new officers make decisions w/in there scope) Problem solving ( think through problems and contribute solution)

Roles and Responsibilities of Fire officerI and II cont Administers emergency medical first aid and CPR and attends to victims until primary medical personnel arrive_______ Assures safety and well being of firefighters under officers command, in quarters, in travel and operating on incidents ,_______ Oversees routine and preventative maintenance and makes periodic inspections of assigned apparatus ___ Same as above but working through supervisors ____

Both I and II Both 1 and II I II

Roles and Responsibilities of Fire officerI and II cont Reads , studies, interprets , and applies departmental procedures , technical manuals, building plans ______ Completes and maintains manual or computer records and prepares necessary reports on incidents, accidents , and personnel training _____ Performs pre incident planning activities , including touring and studying businesses or physical lay out, possible hazards , location of water sources, exposure problems, potential life loss and other factors _______ Conducts company inspections ____ Determine a preliminary origin and cause of fire

Both I and II Both I and II Both I and II Both I and II Both I and II

Workplace Diversity Diversity - These rights are established by federal laws enforced by EEOC ______ of the civil rights act of 1964 cover state and local governments , schools , colleges , and unions Equal Employment Opportunity act of 1972 amended Civil rights act of 1964 , and expanded its coverage to include almost all public and private employers w/ _____ or more employees , covers volunteer depts and non profit Civil rights act of 1991 provides additional compensatory and punitive damages in cases of intentional discrimination under tittle VII and American w/ disabilities acts of 1990. Diversity in FD should reflect the ______ it serves Dept agreed to _____ EEOC means higher qualified individuals's who reflect the community

Characteristic of a fire work force that reflects differences in terms of age, culture background , race, religion, sex and sexual orientation Title VII 15 Community Consent decree

Source of Authority Governments whether municipal , county , state provisional , or national - Firefighter is a _____ Fire service draws its authority from governing entity Most urban and suburban FD's are organized by a ____ or ______ Fire protection district is a -

Charged w/ protecting the welfare of the public against common threats Civil servant Jurisdiction or county government Special political subdivision that can be established by state or county w/ single purpose of providing fire protection w/i defined geographic area

Intro cont Fire Officer III and IV refer to ______ Fire Officer III works as a _____ or ____, in a large depot and possibly as a _____ or____ in smaller organization Fire officer IV fire chiefs hold senior positions in charge of a _______ of the FD Officer is responsible for being a _____ and ___ to a crew of firefighters , managing a budget for a station , understanding response district , knowing dept procedures and able to manage and incident

Chief officer positions BC or DC, deputy or assistant chief Major component Leader and supervisor

Fire officer as Sup-commander-trainer cont Commander cont Developing a _______ is key part of mastering art of incident command. To be successful leader, officer must convince others to follow by demonstrating the ability to _______and make the right things happen . A fire officer who is going to establish command should have : Important for new officer to develop command presence to focus the efforts of the action oriented team in a ______

Command presence Charge Detailed knowledge of responding companies A mastery of local procedure Ability to issue clear direct orders Constructive direction

Establishing a strong Supervisor / Employee relationship Basis for a strong , positive , and effective sup/employee relationship is open, honest, and constant_____ Key recommendations form foundation of strong sup/employee relationship :

Communication between fire officer and firefighter Schedule regular one on one meeting w/ each member of you company Schedule regular meeting w/ company as a whole If disagreement arises, work together to articulate concern to develop possible solutions If personal and professional relationship between you and firefighter is rocky from the start and both decide to work to improve it, start listing areas which can succeed together

Fire officer qualifications cont Fire officer I performs typical admin duties to include record keeping, managing projects , prepping budget request, initiating and completing station and apparatus maintenance requisitions and conducting preliminary accident investigations . Supervisor functions making sure work assignments and health and safety procedures are followed . Non emergency duties developing pre-incident plans, company level training , participating in risk reduction activities and programs and responding to ________

Community inquiries

Fire officer qualifications cont Emergency duties include supervising a group of firefighters who are performing _______ Functioning as the initial officer at an emergency since , performing a ____, establishing ___, and developing and implementing an ___and maintaining _______ Conduct preliminary investigation to determine origin and cause , secure the scene , preserve evidence , conduct post incident analysis The ________calls fire officer I level _____ fire officer Fire officer I referred to as ___

Company level tasks Size up, ICS, and IAP, personnel accountability IAFC, supervising LT

Integrity and Ethical Behavior Fire officer needs to have integrity and ethical behavior as core values Integrity - Integrity can be demonstrated by a stead fas adherence to _______ Such code combines a fire officer's ___________ and ____________ Formal organizations publish their expectations as a _____

Complex system of inherent attributes that determine a person's moral and ethical actions and reactions including the quality of being honest Moral code Internal value system and FD official organizational value system Code of ethics , a code of conduct , or list of value statements

Fire officer as Sup-commander-trainer cont Trainer the fire officer has the responsibility of making sure firefighters under his command are ______ and ____ in their skills Company level officer is responsible for the performance level of the fire company and must establish expectations that the company will perform at the highest level possible. Company level officer plays a key role in developing there competencies w/i the company.

Confident and competent

Chain of command cont Above a BC are assistant or division chiefs , and or deputy chiefs usually in charge of major functional areas, w/i the dept, such as training , emergency operations , support services, and fire prevention. All report to fire chief Chain of command is used to implement _____, ____ and _____ Enables a FD to determine most efficient and effective way to fulfill its ______ and communicate this info to all members of the dept Using chain of command ensure given tasks is carried out in a ______

Dept rules, polices , and procedures Mission Uniform manner

Other views of organization cont Function -

Depts can be organized alone functional lines Engine company and truck company defined functional responsibilities

Fire officer as Sup-commander-trainer cont Trainer cont O page 3 recommendations to assist fire officers in this task:

Develop personal library Know the neighborhood Use problem solving scenarios

Rules and Regs, Polices and SOP's cont Rules and regs- Rules and regs may be established by local jurisdiction , sets of conditions of employment or internally w/i a FD Example having to wear seat belts , rules and regs don't leave any room for latitude or discretion

Developed by various government or governmental authorized organizations to implement a law that has been passed by government body

Functions of Management cont Planning- Fire office is responsible for developing a work plan Fire officer develops plans to achieve departmental , work unit, and individual objectives Short range planning covers and plan extends up to a _____ Medium range ___ Long range __ Planning includes establishing goals and objectives in then developing a way to meet and evaluate those goals and objectives Planning can also include emergency activities such as developing _____ and ____ and an ____

Developing a scheme , program, or method that is worked out before hand to accomplish and objective Year 1 to 3 years in advance Events longer than 3 years Strategy and tactics, and IAP

Communications Communications are vital for a fire officer to coordinate firefighting efforts_______ During firefighting , officers must communicate w/ firefighters or get additional resources Before 2 way radios , officers used ____ or ___

Effectively Trumpets or bugles

Fire officer Role in workplace Diversity cont Actionable items - Fire officer has to stop this immediately, fire officer should provide the firefighter w/ FD on municipalities EEO/AA policy statement and if applicable code of conduct Fire officer should also maintain a ____ or ______ record of the counseling session . Ensure higher levels are informed

Employee behavior that requires an immediate corrective action by a supervisor Formal or informal

Other views of organization cont Geography -

FD is responsible for specific geographic area. Five stations location for response , enables FD's to distribute and use specialized equip efficiently

Other views of organization cont Staffing - The company officer functions as the staffing coordinator and gate keeper , implementing dept rules, regs, and procedures to ensure fire company staffing(in all 3 types)

FD must have sufficient trained personnel available to respond to fires anytime of day . In career dept , challenge is to ensure assigned positions are covered by appropriately qualified personnel

NIMS Established by ____ and includes ICS Applies to all incidents . Standard for emergency management used by all public agencies, non governmental organizations and commercial organizations in the US, for both___ and ____

FEMA Panned and emergency event

Paying for the fire service Old days insurance companies paid FD (after great of London 1666) Today , local tax revenues pay and support volunteer Real state taxes primary source of revenue for ___

Fire departments

Source of Authority cont Fire district operates like a school district and has ability to set a tax rate , collect taxes, and issue bonds and is ran by a _____, that is elected by voters in the district to

Fire district board

Chain of command Organizational structure of a FD consists of chain of command Chain of command creates a structure for managing the dept as well as directing ______ Managing fire officer or captain Supervising and managing fire officers report directly to an____ Chain of command_

Fire ground operations Administrative fire officer (BC or DC) A rank structure spanning the fire fighter through the fire chief

Integrity and Ethical Behavior cont Ethical behavior- Ethical choices are based on a _____

Fire officer makes decisions and models behavior consistent w/ dept core values, mission statement and value statements Value system

Rules and Regs, Polices and SOP's cont Polices developed to- FD polices require personnel to make judgements and to determine best course of action w/i the policy . Example fire officer shall ensure station side walks are maintained to provide safety from slips Gives officer latitude in determine how to ensure safety

Formal statements that provide guidelines for present and future actions , often require personnel to make judgements

Other views of organization Several ways to look at organizations of FD, in terms of :

Function (f) Geography (g) Staffing (s)

Functions of Management cont Leading- Leadership- Leading is the human side of managing Includes motivating , training, guiding , and directing employees

Guiding or directing in a course of action Complex process of influencing other to accomplish a task

Integrity and Ethical Behavior cont Key to improving ethical choices is to have clear organizational values, these can be accomplished by:

Having a code of ethics well known throughout the organization Selecting employees who share values of the organization Ensuring top management exhibits ethical behavior Having clear job goals Having performance appraisals and reward ethical behavior Implementing ethics training programs

Roles and Responsibilities of Fire officerI and II Supervises and directs activities of single unit ___ Instructs members of the company regarding departmental operating procedures, including assignments and giving special instructions when fire fighting ____ Responds to alarms for fires , vehicle extrications , hazmat. Incidents , medical incidents, and other emergencies as required Responds as the senior official to the above _____ Assumes command of emergency scene per _____ ; analyzes situations , and determines proper procedures until relieved by a higher ranking officer _____

I I II Both I and II

Roles and Responsibilities of Fire officerI and II cont Participates , prepares , and delivers various community risk reductions programs regarding fire prevention and safety and conducts tours of the fire station as required ___ Identifies , develops , and manages various community risk reductions programs regarding fire prevention and safety and conducts tours of the fire station as required ___ Assists in fire safety inspections of public and private building or property Participates in and over sees the periodic inspection and testing of equipment , such as hoses , ladders, and engines ___ Manages the process periodic inspection and testing of equipment , such as hoses , ladders, and engines___

I II I and II I II

Roles and Responsibilities of Fire officerI and II cont Receives direction and instruction from the fire captain and BC regarding station operations, apparatus , grounds and building maintenance , and overall fire scene action ____ Receives direction and instructions from BC and admin officers same as above Provides training to crew members regarding apparatus operations , including leading training exercises, participates in departmental in service training and drills ___ Manage crew training as stated above Evaluates employee performance and conducts performance reviews ___ Evaluates supervisor and employee performance and conducts performance reviews

I II I II I II

Roles and Responsibilities of Fire officerI and II cont Works directly in firefighting activities , utilizes tools , equipment , portable extinguishers , hoses , ladders and other items as necessary ____ Takes appropriate action on the maintenance needs of equip , buildings and grounds ____ Supervises and performs maintenance and cleaning , work on fire equip, building and grounds ____ The officer has to apply polices , procedures , and rules to subordinates and to different situations . Doing so successfully means being ___ and ___

I and II' I and II I and II Consistent and fair

Fire officer as Sup-commander-trainer cont Commander operating at the scene of an emergency incident , fire officer is expected to function as a commander and to exercise strong direct supervision over company members. Responsible for directing action of additional resources, or function as ______ Functioning as the initial IC on major emergency is one of the ______ of a fire officer . Fire officer needs to be ____,_____, and ____ in the initial radio transmission Communication of incident size-up info must be consistent w/

Initial IC Higher profile roles Clear, calm, and concise Organization's requirement and ICS

Fire officer as Sup-commander-trainer cont The fire officer as a Supervisor 3 activities ensure good relationship:

Keep your supervisor informed Make appropriate decisions at your level of responsibility Consult w/ your sup before major disciplinary actions or making policy changes

Intro cont Fire Officer II, refers to the senior non chief officer level in a ______ Officer at this level could be the overall supervisor of a _________ A fire officer II or Captain, also be in charge of a larger group performing a specialized _____ or a significant _______ w/i the FD

Larger FD Multi unit fire station Specialized service or significant admin section

Handling a Harassment or Hostile Workplace complaint Firefighter who wants to initiate a harassment complaint have a choice of 3 methods _____,____, or___ there choice Fire officer maybe the first point of contact . Fire officer would function as the first point of contact of a multi step procedure Fire officer building initial investigation report :

Local, fed or FD Keep an open mind Treat person who files complaint w/ respect and compassion Don't blame persons filing complaint Follow established procedures Interview people involved Look for collaboration or contradiction Keep confidential Write it all down Cooperate w/ government agencies Fire chief is required to take corrective action

Positive Labor -management relations Healthy labor management relationship is essential to produce positive outcomes and avoid strife and consequences of confrontational climate . Successful relationships built on trust , respect and open lines of communication. Root cause of almost every labor disturbance is a failure to _____ the relationship between labor and management properly Mediation - Many traditions in the fire service are from the ability and willingness to change were produced by___ Most successful FD's put effort into managing their labor management relationships

Manage Intervention of neutral 3 rd party in an industrial dispute. Necessity

Management Principles cont Span of control -

Max number of personnel or activities that can be effectively controlled by 1 person (3 to 7)(5 is best) , number can change depending on assignment or task

Rules and Regs, Polices and SOP's cont SOP's are written- SOPS developed w/i the FD , are approved by _____ , ensure all member approach a situation or perform a task in the same manner SOPS provide a uniform way to deal w/ emergency situation , enabling different station of companies to work together smoothly Enable everyone to function properly and know what expected for each task

Organizational directives that establish or prescribe a specific operational or administrative method to be followed routinely for performance designated operations or actions. The fire chief

The fire service in the US Some depts provide incentive for firefighters paying them for each response to an alarm termed ____ or____ Combination dept uses full time _____along w/ ______ or paid on call personnel Career dept staffed full time , paid personnel regular job is work for FD 2 categories of firefighters ____. And ____ 1.06 million firefighters in US ____% career , ___% volley (include part time and paid on call

Paid on call or use part time paid personnel Career , volunteer Career and volunteer 30, 70

Functions of Management Fire officers are managers have a specific functions that they must perform regardless of size of type of organizations 4 functions identified by Herni Fayol:

Planning(p) Organizing (o) Leading(l) Controlling (c)

Functions of Management cont Organizing - Fire officer take available people, equip, structure and time and develops them into orderly , functional and structural unit in order to implement and deliver ______

Putting resources together into an orderly , functional , and structured whole. Expected services

Fire officer Role in workplace Diversity cont Hostile workplace and sexual harassment 1999EEOC amended the guidelines on sexual harassment Broadened types of harassment , included required employers have a duty to maintain a harassment free work environment Standard for evaluating sexual harassment is what a ________ would find intimidating, hostile or abusive 1999 make employers liable Gravel believes that hostile workplace complaints will shape workplace diversity Fewer quid pro quo sexual favor , trend more to hostile work environment and increase in retaliation complaints

Reasonable person

Functions of Management cont Controlling - Fire officer implements controlling function when consider budget before making purchase , employee appraisals , ensure compliance w/ polices Fire officers use functions of management to get work accomplished ___ and through____

Restraining, regulating , governing, counteracting, or over powering . By and through others

Fire officer qualifications cont ICS defines - Fire officer II expected to determine are of origin and preliminary cause of the fire, develop and perform post incident analysis of multi company operations . Fire officer II will be referred to as ___

Roles and responsibilities to be assumed by personnel and operating procedures to be used in the management and direction of emergency operations Captain

IAFF Largest fire service organization in the US, represents 316k firefighters and medic in US and Canada Established Feb 28, 1918 3 objectives at the time pay raises, 2 platoons, 12 workday , appointments and promos based on merit not political affiliations Unique among labor organization in dominance in representing a profession. Labor advocacy has improved quality of PPE, safety of firefighting equip, training programs, addiction and ptsd Basic authority of a supervisor and duties of subordinate are defined by ____ of city or governmental organization as well as rules regs and procedures of the FD When a CBA is in effect other details of the relationship are spelled out in the labor contract or_______ Significant challenge for new promoted officers is to learn which rules and regs apply to a situation and how they are interpreted and applied As a supervisor , a fire officer is generally the first point of contact between ____ and ____

Rules Memorandum of understanding (MOU) Firefighter and FD organization

Fire officer as Sup-commander-trainer James O .Page 3 distinct roles Supervisor representative of chief , chief expects every fire officer will issue orders and directives and conduct business in a way that meets the chief's objective. Expected to supervise a fire company in a manner consistent w/____ and ____ of the FD Unpopular orders and directives, determine history behind it, so can put into perspective Officer expresses concern in private w/ hi supervisor

Rules and regs

Rules and Regs, Polices and SOP's Fire officer must know and ^ and essential to ensure _____ and ______working environment. , for fire officer to enforce he must understand the differences.

Safe and harmonious

Intro Fire Officer I level is the first step in a progressive sequence and is generally associated w/ an officer supervising a A fire officer I , or Lt could also be assigned to supervise a small ______ or ____

Single fire company or apparatus., Small admin or tech group

Fire Officer Qualifications Fire officer I classification and individual who supervises a _______ or__________ A this level emphasis placed on accomplishing ______ and ______ by working through ________ to achieve desired results Fire officer I must be able to prioritize multiple demands on the time of the company or work groups and to _______ to subordinates These demands may be related to :

Single fire suppression unit or small admin group w/i a FD Dept goals and objectives , subordinates Delegate tasks Emergency ops Non emergency tasks Supervisor duties Admin functions

Fire officer as Sup-commander-trainer cont Trainer cont Developing a personal library , 3 ring binder every time attends training event notes in binder or handouts Officer does presentation should use binder to help Leo Stapleton use of personal journal for calls, today's officers use smart phone or tablets , also obtain personal copies of text books . Know the neighborhood, firefighters should have detailed of the environment the protect. Make use of google earth , preincident plans , working with business owners and occupants Use problem solving , fire officer can help company members become more _____ and _____ by providing opportunities to use problem solving skills Example , use fire codes books to look up scenarios /w fire code , fire ground hydraulic techniques, incident management

Skilled and knowledgeable

Rules and Regs, Polices and SOP's cont SOG-

Suggests a specific step by step procedure should be used, but allow officers to deviate if conditions warrant doing so. Distinction between the 2 is very subjective

Transition from firefighter to officer 4 big ones ( u know) The company level officer is directly responsible for _____ ,____ and _____of crew of firefighters The company level officer functions as a ________, sharing hazards and work conditions w/ fire company team

Supervision, performance, and safety Working supervisor