Chapter 10- Management

Yoshiko is the manager of the accounting department. She has an assistant manager who reports to her. Six supervisors also report to her from other divisions. The supervisors have three subordinates each. Yoshiko has a span of management of ____.

7

Which of the following is a disadvantage of product departmentalization?

Administrative costs are increased.

An organization is ____ when power and control are kept at the top levels of management.

An organization is ____ when power and control are kept at the top levels of management.

Which activity would likely occur in the second step of the delegation process?

Authority is granted

Which of the following statements describes an advantage of job specialization?

Employees become experts.

Ozlem's organization has experienced tremendous growth over the last three years. She uses functional departmentalization. Why might this become a disadvantage for her?

Employees have a narrow focus on their own unit, not the total system.

Why might a subordinate be reluctant to accept delegation?

Failure might result in reprimand.

According to the text, what is probably the most effective way to use staff positions?

Give them functional authority.

What happens to speed and effectiveness when using product departmentalization?

It is enhanced.

In theory, delegation from a manager to a subordinate consists of ____.

assigning responsibility, granting authority, and creating accountability

Why is coordination important for organizations when working to perform effectively?

Most departments are interdependent.

Rose Marie's boss tells her what to do, not how to do it. Which of the following statements is TRUE?

Rose Marie apparently has a high degree of autonomy in her job.

Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others. This allows the teachers to specialize in the subjects they most enjoy. The team teachers now share control over the classroom. The team teaching decreases ____.

autonomy

With respect to their use as coordinating devices, what is the difference between a task force and an integrating department?

Task forces are more temporary.

Darian has been asked to lead a group to resolve an issue with a customer delivery. He is in charge of making decisions about delivery dates, discounts, and other issues that may arise with this customer. What has been granted to Darian that will allow Darian to make these decisions?

authority

Why might a manager be unwilling or hesitant to delegate?

The employee may not do the job well.

When would an organization choose to use centralization instead of decentralization?

When the home office wants to maintain control.

Integrating departments ____.

are more permanent than task forces

Which of the following is true of job specialization?

With specialization, workers are more likely to be absent

What would most likely cause an organization to decentralize?

a dynamic or complex environment

A wide span of management produces ____.

a flat organization

According to Graicunas, direct interactions refers to ____.

a manager's one-to-one relationship with each subordinate

The vice president of marketing has ____ to the CEO of a business unit. The vice president of marketing will have to rely on her reputation for excellence to convince the CEO to accept her recommendation.

advice authority

The term ____ suggests that there must be a clear and unbroken line of authority and responsibility from the lowest to the highest position.

chain of command

When delegating work, what is the fundamental issue that will determine the success or failure of the process?

communication

Which of the following requires line managers to at least listen to comments and suggestions from staff agencies even if they do not do anything with the information?

compulsory advice

Which of the following involves linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals ____.

coordination

According to Graicunas, which type of interaction is between subordinates only?

cross

Siemens created Siemens One to group employees together that serve the same client. For example people from medical and building technology both serve hospitals, so a Siemens One representative talks to a hospital about all of Siemens products and services. Siemens One uses ____ departmentalization.

customer

Ugar knows when he is doing a good job, and when he is producing at a high level of quality. Which job characteristic allows Ugar to know this?

feedback

An engineer assigned to the embosser department also works with people in the sander department to coordinate the efforts between the two groups. The engineer is likely acting as a(n) ____.

liaison

What is the result of a maximum delegation throughout the organization?

decentralization

Which of the following addresses the distribution of authority?

decentralization and delegation

In last week's staff meeting, Jewel asked each of her supervisors to meet with one customer each, and report back on customer satisfaction and quality of service for a larger study she is conducting. What was the process Jewel used when asking her employees to accomplish this work?

delegation

The process of assigning a portion of work to others is referred to as ____.

delegation

The programs in which interns enter an organization and take over some of the workload from the managers in order to learn more about the career is similar to the management practice of ____.

delegation

As his company has grown, Geert finds that he can no longer manage everything. He is now working to group jobs together is some way that makes sense for the workers and managers. What is Geert trying to establish?

departmentalization

Which of the following represents the grouping of jobs into some logical arrangement?

departmentalization

Graicunas quantified three kinds of interactions with subordinates. They are ____.

direct, cross, and group

The primary reason for coordination in organizations is ____.

due to the interdependence of work units and groups

Dezmon delegates as much work to Montazar as is reasonable, and allows Montazar to participate in decision making and problem solving. What is Dezmon's goal in including Montazar in these activities?

employee development

A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of ____ departmentalization.

functional

In a large organization with ____ departmentalization, decision making tends to be slow.

functional

Which of the following methods of departmentalization groups jobs according to their involvement in the same or similar activities?

functional

Which type of departmentalization has the advantage of reducing the number of skills a manager must possess?

functional

Nora is chief legal counsel for Midco Waste. She has ____.

functional authority

Amina has three employees who are working with two of Jolanta's employees to fix a flaw in the design of a new product. According to Graicunas, which type of interaction do these five employees have?

group

What is the determination of an individual's work-related responsibilities?

job design

In the past, special education teachers were required only to teach their students. Now, a common complaint is that the massive amounts of required paperwork keeps them from performing other job duties well. In this case, ____ did not produce satisfied workers.

job enlargement

Invacare modified the wheelchair assembly process so that workers assemble the entire wheelchair rather than simply add one or two pieces as is normal on most assembly lines. This is an example of ____.

job enlargement

Which of the following alternatives to specialization has the disadvantages of raising training costs, of having unions arguing for more pay for doing more tasks, and of worker boredom?

job enlargement

Arayla is not directly working on the project, but acts as a facilitator of communication between the groups who are. She has no formal authority, but is very familiar with what all group members are doing. What is Arayla's role in the coordination effort?

liaison role

An appropriate basis of departmentalization for multinational companies is ____.

location

The admissions department at the United States Military Academy assigns officer representatives based on region in order to encourage cadets from every state. What form of departmentalization does USMA use?

location

Demetra is head underwriter for Beta Insurance. She supervises the underwriting department and the administrative section that receives applications from the sales force and gathers other information needed. What coordination technique does this represent?

managerial hierarchy

Product departmentalization has the disadvantages that ____ and administrative cost is increased.

managers often fail to focus on what is good for the organization as a whole

Nour works in an organization that is highly decentralized. Where is power and authority typically delegated to?

middle managers

Procter & Gamble is departmentalized, in part, on the basis of product. Which of the following characteristics would you expect to find at Procter & Gamble?

more effective evaluation of the performance of individual products or product groups than with functional departmentalization

Which of the following factors favors a narrow span of management?

more nonsupervisory work in a manager's job

If a manager has only a few subordinates, she has a span of management that is ____.

narrow

In schools math, English, science and social studies departments operate separately. Student test scores in each area are gathered to evaluate the effectiveness of the school. What level of interdependence between these subjects does this represent?

pooled

When departments or units operate with little interaction, and the profits and losses are simply added together, the units operate with ____ interdependence.

pooled

If an automotive company has different divisions trucks, sedans, SUVs and electric vehicle development, they are using ____ departmentalization.

product

The Hospital for Special Surgery is staffed with over 200 doctors. If a patient has a foot injury, they see a foot and ankle specialist. Later if they injures their hand, they will see a different doctor. Each doctor has assistants based on their specialty. The hospital uses a ____ basis for departmentalization.

product

Administrative intensity is the ____.

ratio of staff positions to line positions

At BMW the marketing department helps develop sales forecast for the operations managers, who give availability information to dealerships. When dealerships have a specific order, they send it to operations. What level of interdependence does this example represent?

reciprocal

The activities of a hotel depend on information sharing between reservations, front-desk, housekeeping, and dining. What level of interdependence is this?

reciprocal

Workers at McDonald's are trained to cook, clean, take orders, and fill orders. During a shift, they work each job for one hour. This is an example of job ____.

rotation

Mikel has set up his company so that there is an unbroken line of authority with him at the top. This extends to every position in the organization. This makes Mikel ultimately responsible for everything that goes on in his company. What did Mikel use to set up this chain of authority?

scalar principle

High schools register seniors first, then juniors, sophomores and finally freshmen. What basis of departmentalization does this represent?

sequence

Avec wants to use a job design approach that allows workers to become very proficient at each task, that reduces transfer time between tasks, and that makes it easy for someone else to step in when a worker is absent or resigns. Which approach to job design will provide those benefits to Avec?

specialization

Job ____ refers to the degree to which the organization's overall task is broken down and divided into smaller component parts.

specialization

Payal runs shipping department and has broken down jobs to include reviews, packages, labels and dispatches products. The shipping department structures job tasks into small, simple activities. Each employee has become very proficient at his or her assigned tasks, and transfer time between tasks is an average of only 15 seconds. Which approach to running the shipping department does Payal use?

specialization

The starting point for all job design activities is determining the level of desired ____.

specialization

Jerry is Chief Ethics Officer. He is involved with risk management, stakeholder relationships, whistle-blowing, ethics training, investigations, and preparation of financial statements. Jerry has a(n) ____ position.

staff

When there is a surplus, which type of position represents a drain on an organization's cash and an inefficient use of resources?

staff positions

Which of these is an argument in support of a narrower span of management?

subordinates who are widely dispersed

Which of the following coordination techniques is appropriate when interdependence and coordination needs are acute?

task force

When are rules and procedures most effective?

when the work is routine

Teachers at South Elementary School are allowed to pair up and teach a class twice as large as others. This allows the teachers to specialize in the subjects they most enjoy. This is an example of ____.

work teams

In which alternative to specialization does the job itself remain the same, which means satisfaction usually wanes quickly?

job rotation

What can be used to balance the negative aspects of specialization by allowing workers to do a different type of work each day?

job rotation

In the National Football League, each player plays the same position in each game. NFL teams use ____.

job specialization

Some companies now employ a Chief Ethics Officer, who usually has a legal background and is responsible for whistle-blowing, ethics training, financial statements review, and investigations. This is an example of ____.

job specialization

Which of the following is an advantage of tall organizations?

less administrative and supervisory responsibility for managers

Span of management is the ____.

number of subordinates reporting to a particular manager

Zereth has set up her organization based on product departmentalization. What is the advantage of this approach?

objective assessment of product groups

Ralph Davis suggested two different kinds of spans, that depend on the position in the organization. Which type of span did he suggest for lower-level managers?

operative

Which of the following is the process of deciding how best to group organizational activities and resources?

organizing

Paul supervises a crew engaged in laying a pipeline from Dallas to Ponca City, Oklahoma. The crew is able to lay about a mile of pipe each day. Supplies of pipe are delivered by truck to various points along the pipeline route. When shipments of pipe are delayed, it results in a work stoppage for Paul's crew. What level of interdependence does this represent?

sequential

Yui's plant supplies parts for a large manufacturing firm. If Yui's plant ships the parts late, the manufacturing plant might have to temporarily shut down if it cannot product their products because of the delay. What type of relationship does Yui's plant have with the manufacturing plant?

sequential interdependence

Which of the following refers to the number of subordinates who report directly to a given manager?

span of management

The delegation process cannot be complete unless ____

the employee accepts responsibility for carrying out the task assigned

Span of management indicates ____.

the number of people who report to a particular manager

Armen is hearing about issues with the order process interface, and needs to resolve them. However, he knows very little about how this system works, so he assigned his IT manager to look at the issues and resolve them. Why would Armen delegate this task to the IT manager?

the subordinate has more expertise

When managers delegate responsibility and grant authority to their subordinates ____.

they are still ultimately responsible for the results

Rabeya's bank has different account managers assigned to different businesses. These account managers become very familiar with the needs of the business, and made product recommendations based on their knowledge of the business's needs. Which type of departmentalization does Rabeya's bank use?

time

Sailaja manages a department with few standard procedures. Members are located in various parts of the state, but they are well connected electronically. The department performs tasks requiring a great deal of interaction between manager and subordinates. When structuring this department, what should she do to most effectively supervise its activities?

use a narrow span of control