Chapter 13

After a judgment is made in favor of the medical practice and small- claims court: A. The physician still has to pursue the money B. The money is always exchange in the court- room and turned over to the physician C. The court follows up to make sure payment is made D. The court if necessary, attaches the patient's wages to ensure payment in full E. A "representative follow up to make sure payment is made

A

The most important collection practice to increase collections, improve public relations, and reduce patient's complaints, business-office turnover, accounts receivable, and write off amounts is: A. Starting fee-for-service and collecting fees at the time service are given B. Sending timely billing statement every 30 days C. Utilizing a collection agency early in the collection process D. Sending friendly collection letters E. Telephoning patients who have overdue accounts

A

The revenue Cycle: A. Includes the life of all Patient account from creation to collection action. B. Includes the life of all patient accounts from creation to payment C. Is another term fro the "money wheel" D. Starts when a patient is first seen and completes when the patient no longer sees the physician E. Starts when an insurance company is billed and ends when the insurance company pays

B

What is the name of the credit law that states "Collectors must identify themselves and the medical practice they represent; they must not mislead the patient?" A. Equal Credit Opportunity Act B. Fair Debit Collection Practices Act C. Federal Truth in Leading Act D. Truth in Leading Consumer Credit Cost Disclosure E. Fair Credit Billing Act

B

When interviewing a collection agency, what collection rate will be considered realistic and good? A. 25% to 45% B. 30% to 60% C. 50% to 75% D. 60% to 80% E. 75% or above

B

A physician denies credit to a patient, according to the Equal Credit Opportunity Act, how many days does the patient have to request the reason in writing? A. 10 days B. 30 days C. 60 days D.90 days E. 120 days

C

Breaking down accounts into lengths of time that money is owed is called A. Account divisions B. Separating accounts C. Aging accounts D. Analyzing accounts E. Maturation of accounts

C

Garnishment is: A. Limited to 10% of disposable earnings in any workweek B. Limited to 15% of disposable earnings in any workweek C. Limited to 25% of disposable earning in any workweek D. Limited to 30% of disposable earning any workweek E. Unlimited on the amount that can be garnished

C

Select the correct statement regarding physicians giving cash discounts. A. The physician has the right to determine who he or she can offer a cash discount to. B. Discount can only be offered to patience with insurance coverage. C. If cash discounts are offered they must be offered to all patients. D. Cash discount can only be offered to patients without insurance coverage. E. Cash discounts should never be offered in a medical practice

C

Certain hospitals have received federal construction grants to enlarge their facility in exchange for caring for indigent patients; this obligation falls under the: A. Medicare program B. Federal Medicaid program C. State Medicaid program D. Hill-Burton act E. Indigent- Care act of 1946

D

Regulation Z of the Federal Truth in Leading Act applies to: A. Patients who decide to pay (on their own) their debit in more than four installments B. Patients who do not pay all of their debit in one payment, but spread it out over time C. Patients who offer to pay in installments D. Patients who agree to pay in more than four installments. E. All of the above are correct

D

The account receivable is: A. The total amount of money collected B. The amount of money received in a day,week,month,and/or year C. The total amount of money billed and collected D. The total amount of money owned to the medical practice E. Both a and b

D

Cycle billing: A. Allows billing at a certain times of the month based on alphabetic breakdown, account number,insurance type, or date of first service B. Allows continuous cash flow, relieves mailing statements all at once, and distributes billing telephone calls C. Distrubutes statements during the month based on the dollar amount; those with the highest amount due are billed first D. Is not recommended for the medical office E. Both a and b

E

Select the correct statement regarding collections. A. Use of public telephone to make collection calls B. Be flexible about interruption when making collection calls C. The best times to make collection calls are prior to and after regular working hours D. Collection letters to obtain payment are better than telephone calls. E. The longer an account remains delinquent, the harder it will be to collect

E

Select the correct statement regarding fee schedule. A. Some practices may have more than one fee schedule. B. The doctor may change for something that is not on the fee schedule. C. Multiple fee schedules are not allowed. D. A fee schedule is typically organized alphabetically by type of service. E. Both a and b

E