Chapter 4 Quizz

A communication plan is a key component for giving guidelines on how to track project Defects. Costs. Both costs and defects. Issues.

Issues. Response Feedback:Communication plans should also give guidance on coordinating and tracking schedules and action items.

An expected output over the life of a project would be classified as A target. An end object. A product. An objective. A deliverable.

A deliverable. Response Feedback:Major deliverables are the expected outputs over the life of the project.

The lowest element in the hierarchical breakdown of the WBS is A lowest sub-deliverable. A work package. A cost account. An object. A deliverable.

A work package. Response Feedback:The WBS begins with the final deliverable, which is the project itself and the highest element in the hierarchical breakdown of the WBS. Major project work deliverables are identified first and then the sub-deliverables necessary to accomplish the larger deliverables are defined. The process is repeated until the sub-deliverable detail is small enough to be manageable and where one person can be responsible. This sub-deliverable is further divided into work packages, which is the lowest element in the hierarchical breakdown of the WBS.

Scott has just been given a project that has a specific completion date. After a discussion with top management he finds that while the date is important the cost is more important and a slip in delivery would be acceptable if required to meet the cost targets. The completion date is best classified as Optional. Limited. Constrained. Accepted. Reduced.

Accepted. Response Feedback:For which criterion is it tolerable or acceptable not to meet the original parameters? When trade-offs have to be made, is it permissible for the schedule to slip, to reduce the scope and performance of the project, or to go over budget? In this incident cost is constrained and the date will be accepted.

All of the following are usually included in a work package EXCEPT All the costs for the work package. Work to be done. The time needed to complete the work. A single person who is responsible for its completion. All of these are included in a work package.

All of these are included in a work package. Response Feedback:Work packages are short duration tasks that have a definite start and stop point, consume resources, and represent cost. Each work package is a control point. A work package manager is responsible for seeing that the package is completed on time, within budget, and according to technical specifications.

Having a strong communication plan can go a long way toward mitigating project problems. A communication plan should address all of the following EXCEPT Which methods will be used to gather and store information. What information needs to be collected and are there limits as to who has access to it. When the information will be communicated. How information should be communicated and to whom. All of these should be addressed in a communication plan.

All of these should be addressed in a communication plan. Response Feedback:A communication plan should contain what information needs to be collected, who will receive that information, how will the information be gathered, when it will be communicated and how, and if there are any limits on who has access to certain kinds of information

All of the following are ways the WBS helps in managing projects EXCEPT As it is developed, organizational units and individuals can be assigned responsibility of work packages. With cost and time estimates the WBS makes it possible to plan, schedule and budget the project. Allows the project manager to establish the overall objective of the project. Can be used to define communication channels. It provides management with information appropriate to each level.

Allows the project manager to establish the overall objective of the project. Response Feedback:The overall objective of the project must be established before creating the WBS.

"To construct a high-quality, custom home within five months at costs not to exceed $150,000" is best classified as A deliverable.An exclusion. A milestone. An objective. A limit.

An objective. Response Feedback:The first step of project scope definition is to define the overall objective to meet your customer's need(s). For example, as a result of extensive market research a computer software company decides to develop a program that automatically translates verbal sentences in English to Russian. The project should be completed within three years at a cost not to exceed $1.5 million. The objective answers the questions what, when and how much.

A Responsibility Matrix will clarify Both supports and responsibilities. Responsibilities. Supports. Tasks.

Both supports and responsibilities. Response Feedback:This clarification will allow team members to better understand how tasks are to be managed within the project.

There are 5 steps involved when defining a project; which of the following is the last? Assign the work package to a manager Develop the responsibility matrix Code the WBS for tracking Assign the cost account to a manager All of these are included in the final step.

Code the WBS for tracking Response Feedback:The codes are used to define levels and elements in the WBS, organization elements, work packages, and budget and cost information. This is the last step when defining a project.

After reviewing the project scope statement, the owner specifies that costs MUST stay within $400,000. This criterion is classified as Fixed. Enhanced. Accepted. Limited. Constrained. Response Feedback:The original parameter is fixed. The project must be completed for $400,000 or less; therefore, cost is constrained.

Constrained. Response Feedback:The original parameter is fixed. The project must be completed for $400,000 or less; therefore, cost is constrained.

When work packages are integrated with organizational units, a control point is created called a Cost account. Work package.Responsibility matrix. Project overlap. Priority matrix.

Cost account. Response Feedback:The intersection of work packages and the organizational unit creates a project control point (cost account) that integrates work and responsibility.

The first step of project scope definition is to Analyze the strategic plan. Meet with team members. Define the overall objective to meet the customer's needs. Analyze the current budget plan. Select team members. Response Feedback:The first step of project scope definition is to define the overall objective to meet your customer's need(s). The project objective answers the questions of what, when, and how much.

Define the overall objective to meet the customer's needs. Response Feedback:The first step of project scope definition is to define the overall objective to meet your customer's need(s). The project objective answers the questions of what, when, and how much.

There are 5 steps involved when defining a project; which of the following is the first? Determine the required completion date Assign team members to work on the project Establish project priorities Define the project scope Verify the budget available Response Feedback:Defining the project scope sets the stage for developing a project plan. Project scope is a definition of the end result or mission of your project-a product or service for your client/customer.

Define the project scope Response Feedback:Defining the project scope sets the stage for developing a project plan. Project scope is a definition of the end result or mission of your project-a product or service for your client/customer.

Linda has just been assigned manager of a project to develop a new advertising campaign for an established product. Her first step should be to Determine the required completion date. Establish project priorities. Define the project scope. Assign team members to work on the project. Verify the budget available.

Define the project scope. Response Feedback:Defining the project scope sets the stage for developing a project plan. Project scope is a definition of the end result or mission of your project-a product or service for your client/customer.

There are 5 steps involved when defining a project; which of the following is the second? Analyze the strategic plan Establish project priorities Select team members Analyze the current budget plan Define the major objectives to meet the customer's needs Response Feedback:The second step in defining a project is establishing project priorities. Quality and the ultimate success of a project are traditionally defined as meeting and/or exceeding the expectations of the customer and/or upper management in terms of cost (budget), time (schedule), and performance (scope) of the project.

Establish project priorities. Response Feedback:The second step in defining a project is establishing project priorities. Quality and the ultimate success of a project are traditionally defined as meeting and/or exceeding the expectations of the customer and/or upper management in terms of cost (budget), time (schedule), and performance (scope) of the project.

Which of the following is NOT true regarding scope creep? It most likely caused by a scope statement that is too broad. It is the tendency for the project scope to expand over time. It can have both positive and negative impacts on a project. It can lead to added costs and possible project delays. It is when the cost of the project is more than expected.

It is when the cost of the project is more than expected. Response Feedback:Scope creep is not when the cost of the project is more than expected. Scope creep can cause a project to be over-budget; however, it does not define a project that is over-budget.

The project scope statement indicates that the client is responsible for training the people who will be using the equipment and that the project team will train the client's trainers. This is an example of Limits and exclusions.Technical requirements. Deliverables. Project objectives. Milestones.

Limits and exclusions. Response Feedback:The limits of scope should be defined. Failure to do so can lead to false expectations and to expending resources and time on the wrong problem.

In reviewing the project plan, Susan sees that the first prototype must be completed by October 12. This would be best classified as a Limit item. Milestone. Critical goal. Project target.Project objective.

Milestone. Response Feedback:A milestone is a significant event in a project that occurs at a point in time. The milestone schedule shows only major segments of work; it represents first, rough-cut estimates of time, cost, and resources for the project.

Which of the following is a good example of a Process Breakdown Structure? New project management book New software program New sports stadium New instruction manual New car prototype Response Feedback:The WBS is best suited for projects that have a tangible outcome. A PBS is used when the final outcome of the project is less tangible or is a product of a series of steps or phases. Process projects are driven by performance requirements and not plans or blueprints. Some practitioners choose to utilize what we refer to as a process breakdown structure (PBS) instead of the classic WBS.

New software program Response Feedback:The WBS is best suited for projects that have a tangible outcome. A PBS is used when the final outcome of the project is less tangible or is a product of a series of steps or phases. Process projects are driven by performance requirements and not plans or blueprints. Some practitioners choose to utilize what we refer to as a process breakdown structure (PBS) instead of the classic WBS.

The integration of the lowest level of the WBS with the organizational units responsible for performing the work is known as Priority matrix. Work breakdown structure. Process breakdown structure. Responsibility matrix. Organization breakdown structure.

Organization breakdown structure. Response Feedback:In practice, the outcome of this process is the organization breakdown structure (OBS). The OBS depicts how the firm has organized to discharge work responsibility.

Which of the following is least likely to be included in a work package? How much the work package should cost to complete How long the work package should take to complete Overhead expenses The person responsible for the work package A description of work to be performed

Overhead expenses Response Feedback:Work packages are short duration tasks that have a definite start and stop point, consume resources, and represent cost. Work packages consist of what, how long, cost, resources, who and how well. Overhead costs are not typically found within a work package.

A Process Breakdown Structure can provide a reasonable alternative to a Work Breakdown structure for an extensive development project if Phase exit criteria is firmly established. There are appropriate predecessor relationships in place. Risk planning is included early in the project. Deliverables are tightly aligned to milestones.

Phase exit criteria is firmly established. Response Feedback:In addition to firm exit criteria, deliverables for each phase need to be well defined.

The WBS is best suited for projects that have a tangible outcome. Which of the following is used when the final outcome of the project is less tangible or is a product of a series of steps or phases? Process breakdown structure A work breakdown structure is still effective for these types of projects. Priority matrix Organization breakdown structure Responsibility matrix

Process breakdown structure. Response Feedback:Process projects are driven by performance requirements and not plans or blueprints. Some practitioners choose to utilize what we refer to as a process breakdown structure (PBS) instead of the classic WBS.

One of the primary jobs of a project manager is to manage the trade-offs associated with the project. Which of the following is NOT one of the basic classifications of project priorities? Performance Profit Cost Time All of these are basic classifications.

Profit Response Feedback:One of the primary jobs of a project manager is to manage the trade-offs among time, cost, and performance. To do so, project managers must define and understand the nature of the priorities of the project.

The ________ is used to assist in making project trade-offs among schedule, budget, and performance objectives. Work package Responsibility matrix Work breakdown structure Project priority matrix Criterion matrix

Project priority matrix Response Feedback:One technique found in practice that is useful for this purpose is completing a priority matrix for the project to identify which criterion is constrained, which should be enhanced, and which can be accepted.

One way for a project manager to communicate the authority granted to individual project members is to publish a Work Breakdown Structure. Responsibility Matrix. Project Communication Plan. Project Plan.

Responsibility Matrix. Response Feedback:Responsibility plans will indicate the type of authority and the extent to which that authority has been extended.

If a project is small and does not require an elaborate system to assign tasks, which of the following is a good choice? Process breakdown structure Responsibility matrix Work breakdown structure Priority matrixOrganization breakdown structure

Responsibility matrix The responsibility matrix (sometimes called a linear responsibility chart) summarizes the tasks to be accomplished and who is responsible for what on a project.

The tendency for the project deliverables to expand over time-usually by changing requirements, specifications, and priorities-is called Project add-ons. Scope creep.Scope enhancement. Project bloat. Scope erosion.

Scope creep. Response Feedback:The tendency for the project scope to expand over time-usually by changing requirements, specifications, and priorities-is called scope creep. Scope creep can be reduced by carefully writing your scope statement.

The ability of a 911 emergency system to identify the caller's phone number and location is considered to be a Project limit. Milestone. Technical requirement. Project exclusion. Project deliverable.

Technical requirement. Response Feedback:More frequently than not, a product or service will have technical requirements to ensure proper performance.

The highest element in the hierarchical breakdown of the WBS is The project. A cost account.Major deliverables. Sub-deliverables. A work package.

The project. Response Feedback:The WBS begins with the final deliverable, which is the project itself and the highest element in the hierarchical breakdown of the WBS. Major project work deliverables are identified first and then the sub-deliverables necessary to accomplish the larger deliverables are defined. The process is repeated until the sub-deliverable detail is small enough to be manageable and where one person can be responsible. This sub-deliverable is further divided into work packages, which is the lowest element in the hierarchical breakdown of the WBS.

A Dissemination Mode" is What defines how project communication is to occur. A description of what is important to project stakeholders. How project schedules are version controlled. None of these choices.

What defines how project communication is to occur. Response Feedback:Communication plans should also give guidance on coordinating and tracking schedules and action items.

How is project scope defined? The range of customer expectations The deliverables or outputs during the course of the project What you expect to deliver to your customer when the project is complete The length of your project and how much it will cost The range of resources you have available and their capabilities .

What you expect to deliver to your customer when the project is complete Response Feedback:Project scope is a definition of the end result of your project, a product or service for your client/customer. It describes what you expect to deliver to your customer when the project is complete

Which of the following is NOT one of the items that would appear on a project scope statement or checklist? Answers: Work breakdown structure Technical requirements Deliverables Objectives Reviews with customer

Work breakdown structure Response Feedback:The project objective, deliverables, milestones, technical requirements, limits and exclusions and customer reviews are all included in the project scope statement or checklist. We have not yet developed the WBS.

Jose is looking at a document that outlines the specific deliverables and sub-deliverables required to complete the writing of a technical support manual. He is most likely viewing the Responsibility matrix. Work breakdown structure. Work package. Organization breakdown structure. Priority matrix. Response Feedback:Once the scope and deliverables have been identified, the work can be successfully subdivided into smaller work elements. The outcome of this hierarchical process is called the work breakdown structure.

Work breakdown structure. Response Feedback:Once the scope and deliverables have been identified, the work can be successfully subdivided into smaller work elements. The outcome of this hierarchical process is called the work breakdown structure.