CIS 348 / Week 7 / Chapter 7 & Chapter 8 / Exercise / Lab / Quiz / Assessment

You are working on a project that requires resources with expertise in the areas of hospitality management and entertainment. You are preparing your project schedule network diagram and know that you will use only finish-to-start dependencies. Which of the following diagramming methods does this describe?

ADM

All of the following statements are true regarding the Plan Human Resource Management process except for which one?

A RAM (or RACI chart) is an output of this process that allows you to see all the people assigned to an activity.

Which of the following processes has project staff assignments as output?

Acquire Project Team

You are the project manager for Heartthrobs by the Numbers Dating Services. You're working on an updated Internet site that will display pictures as well as short bios of prospective heartbreakers. You've just completed your project staff assignments and published the project team directory. Which process are you in?

Acquire Project Team

You are project manager of project TTO. Your assistant reports you that the project activity float is negative 15. Which of the following actions will you take to keep the project on track?

Add more resources to the project.

Which of the following process groups serve as inputs to each other?

Executing, Monitoring and Controlling

You are the project manager for the Heart of Texas casual clothing company. Your company is introducing a new line of clothing called Black Sheep Ranch Wear. You will outsource the production of this clothing line to a vendor. The vendor has requested a procurement SOW. All of the following statements are true except for which one?

As the purchaser, you are required to write the procurement SOW.

Your team is split between two buildings on either side of town. As a result, the team isn't very cohesive because the members don't know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider?

Co-location

Which conflict resolution technique offers project managers the best option for resolution?

Collaborate/problem solve

To which of the following processes, quality checklists are an output?

Plan Quality Management

Which of the following cost of quality term represents the costs expended to examine the product or process and make certain the requirements are being met?

Appraisal costs

Management is examining your project and comparing it with a project that was recently finished in the organization. The previous project is somewhat similar to your project though your project scope is larger. Management is creating a rule for your project that you must match the past project's performance. Specifically you expect your project to have a cost performance index of .97 or better, a schedule performance index of .95 or better, and a cost variance of less than five percent of your total budget. By using the past model as a guide, what quality planning approach is management using to set goals for your project?

Benchmarking

Which of the following meetings brings all of the potential vendors together to discuss the statement of work and the request for proposal?

Bidder's Conference

You are the project manager for the Heart of Texas casual clothing company. Your company is introducing a new line of clothing called Black Sheep Ranch Wear. You will outsource the production of this clothing line to a vendor. Your legal department has recommended you to use a contract that reimburses the seller's allowable costs and builds in a bonus based on the vendor achieving the performance criteria they've outlined in their memo. Which of the following contract types will you use?

CPIF

You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves creating a prototype display at several stores across the country. You are hiring a contractor for portions of the project. The contract stipulates that you'll pay all allowable costs and a 6 percent fee over and above the allowable costs at the end of the contract. Which of the following describes this contract type?

CPPC

Cost-reimbursable contract (Description)

Carries the highest risk to the buyer and all the costs the seller takes on during the project are charged back to the buyer.

You are a new Project Manager that has been entrusted with a software development project. As this is a very crucial project with multiple teams involved, you would like to make sure that the communication between the teams is maximized and is efficient. Which of the following will contribute most to that effect?

Co-location

Your team is split between two buildings on either side of the town. As a result, the team isn't very cohesive because the members don't know each other very well. The team is still in the storming stage because of the separation issues. Which of the following should you consider?

Co-location

Interpersonal factors (Description)

Consider experience, skills, and perceptions regarding the levels of trust of project team members.

Political factors (Description)

Consider the amount of influence the stakeholders have, and the power they can exert over the project.

Organizational factors (Description)

Consider the interactions among departments, and the level of formality among these working relationships.

Technical factors (Description)

Consider the types of specialized skills needed to complete the work of the project.

Location and logistics (Description)

Consider where the project team is physically available and whether they are all available together.

You are a project manager for a growing dairy farm business. It offers organic dairy products regionally and is expanding its operations to the West Coast. It is in the process of purchasing and leasing dairy farm businesses to get operations underway. You are in charge of the network operations part of this project. An important deadline that depends on the successful completion of the testing phase is approaching. You've detected some problems with your hardware in the testing phase and discovered that the hardware is not compatible with other network equipment. You take corrective action and exchange the hardware for more compatible equipment. Which of the following statements is true?

Corrective action is taken here to make sure the future project outcomes are aligned with the project management plan.

You are a project manager for a growing dairy farm. It offers organic dairy products regionally and is expanding its operations to the West Coast. It is in the process of purchasing and leasing dairy farms to get operations underway. You are in charge of the network operations part of this project. An important deadline that depends on the successful completion of the testing phase is approaching. You've detected some problems with your hardware in the testing phase and discover that the hardware is not compatible with other network equipment. You take corrective action and exchange the hardware for more compatible equipment. Which of the following statements is true?

Corrective action is taken here to make sure the future project outcomes are aligned with the project management plan.

Project execution is all about getting the work done. To execute the project tasks, however, you must have four things to help guide this process. Which one of the following is not an input to directing and managing the project work?

Corrective and preventive actions

What term best describes the cost associated with safety requirements?

Cost of quality

You work for a furniture manufacturer. Your project is going to design and produce a new office chair. The chair will have the ability to function as a regular chair and also the ability to move its occupant into an upright, kneeling position. The design team is trying to determine the combination of comfort and ease of transformation to the new position that will give the chair the best characteristics while keeping the costs reasonable. Several different combinations have been tested. This is an example of which of the following tools and techniques of Plan Quality Management?

DOE

All of the following are true regarding the Plan Quality Management process except for which one?

DOE is a tool and technique of this process that provides statistical analysis for changing product or process elements one at a time to optimize the process.

You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and have a good understanding of the task at hand. They will not likely need any direction from you to complete this task. According to Blanchard, what type of leadership style does this describe?

Delegating

Your team members have just completed training on specialized equipment. This is one of the work results you've gathered and recorded. Which of the following outputs of the Direct and Manage Project Work process does this describe?

Deliverable

The theory that 85 percent of the cost of quality is a management problem is attributed to:

Deming

Authority (Description)

Describes the amount of power the resource has to make decisions, dictate direction, and approve the work.

Role (Description)

Describes the parts of the project for which the individuals or teams are accountable.

Competency (Description)

Describes the skills and ability needed to perform the project activities.

Responsibility (Description)

Describes the work required to complete the project activities.

Quality metric (Description)

Describes what is being measured and how it will be measured during the Control Quality process.

You, with your team, are performing the work defined in the project management plan to achieve the project's objectives. In which of the following processes are you working on?

Direct and Manage Project Work

Quality management plan (Description)

Documents the resources needed to carry out all the processes that should be used to satisfy quality requirements.

In which of the following process groups does the acquire project team process fall?

Executing

You've promised your team two days of paid time off plus a week's training in the latest technology of their choice if they complete their project ahead of schedule. This is an example of which of the following?

Expectancy Theory

You are the project manager for an outdoor concert event scheduled for one year from today. You're working on the procurement documents for the computer software program that will control the lighting and screen projections during the concert. You've decided to contract with a professional services company that specializes in writing custom software programs. You want to minimize the risk to the organization, so you'll opt for which contract type?

FFP

You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. Customers must register before being allowed to order wine over the Internet so that legal age can be established. You know this project will require new hardware and an update to some existing infrastructure. You will have to hire an expert to help with the infrastructure assessment and upgrades. You also know that the module to verify registration must be written and tested using data from Grapevine's existing database. This new module cannot be tested until the data from the existing system is loaded. You are going to hire a vendor to perform the programming and testing tasks for this module to help speed up the project schedule. The vendor will be reimbursed for all their costs, and you want to use a contract type that will allow you to give the vendor a little something extra if you are satisfied with the work they do. You know all of the following apply in this situation except for which one?

Fixed-price contracts can include incentives for meeting or exceeding performance criteria.

Process improvement plan (Description)

Focuses on finding inefficiencies in an activity and eliminating them.

Which of the following best characterizes Six Sigma?

Focuses on process improvement and variation reduction by using a measurement-based strategy

Beth is the project manager of a new project with a team that has never worked together before. Beth knows that there are some challenges for a new team of people and she believes in the stages of Tuckman Ladder. In this belief the team will move through different stages as they come together naturally and through team development. What are the five stages, in order, of the Tuckman Ladder?

Forming, Storming, Norming, Performing, Adjourning

You have been hired as a contract project manager for Grapevine Vineyards. Grapevine wants you to design an Internet wine club for its customers. Customers must register before being allowed to order wine over the Internet so that legal age can be established. You know that the module to verify registration must be written and tested using data from Grapevine's existing database. This new module cannot be tested until the data from the existing system is loaded. This is an example of which of the following?

Hard logic

When working in a matrix environment, all of the following are true regarding the Manage Project Team process except for which one?

Improving competencies, team interactions, and the team environment can help enhance project performance.

Fixed-price incentive fee (FPIF)

Includes a bonus for early completion criterion that meets contract specifications.

Fixed-price contract (Description)

Includes incentives for meeting and also minimizes cost and quality certainty.

Which of the following describes the cost of quality associated with scrapping, rework, and downtime?

Internal failure costs

Which of the following charts is described in the statement below? "It shows the causes of a certain event. A common use of this diagram is to identify potential factors causing an overall effect. It helps identify causal factors and contributing causes."

Ishikawa

All of the following are benefits of meeting quality requirements except which one?

Lower risk

Which of the following tools and techniques of Plan Procurement Management is used to determine whether it's more cost effective to buy the products and services or more cost effective for the organization to produce the goods and services needed for the project?

Make-or-buy analysis

You are the project manager for an upcoming outdoor concert event. You're working on the procurement plan for the computer software program that will control the lighting and screen projections during the concert. You're comparing the cost of purchasing a software product to the cost of your company programmers writing a custom software program. You are engaged in which of the following?

Make-or-buy analysis

You have been assigned as the project manager for a new project that involves development of a new interface for your existing time management system. You know that developers are available in your organization, and would like to use them. However, your program manager thinks that an outside company needs to be engaged to complete this development. Which of the following will help you convince your project manager to use the internal resources?

Make-or-buy analysis

Tracy is project manager of the HHL project. She's accessing an issue log while she work on a Project Human Resource Management process. In which of the following processes can she use the log as an input?

Manage Project Team

You are a seasoned Project Manager who has recently been managing a project to generate discrete automation parts. As part of your project, you have obtained from your PMO a set of quality checklists, which you have assigned to one of your team members to complete. Which process group activity did you just perform?

Monitoring and Controlling Process Group activities

Firm fixed-price (FFP)

Most of the risks are borne by the seller, and to counter these risks, the seller builds in the cost of the risk to the contract price.

Which of the following are constraints that you might find during the Plan Human Resource Management process?

Organizational structures, collective bargaining agreements, and economic conditions

You are the project manager for Design Your Web Site, Inc. Your company is designing the website for a national grocery store chain. You have your activity list in hand and are ready to diagram the activity dependencies using the PDM technique. Which of the following statements is true?

PDM is also the AON diagramming method and it uses one time estimate.

Fixed-price with economic price adjustment (FP-EPA)

Protects both the buyer and seller from economic conditions that are outside of the control.

The ____ helps in identifying the minority of causes, which create the majority of problems and delays, and to focus on them.

Pareto chart

Theory Y managers believe which of the following?

People will perform their best if they're given proper motivation and expectations.

All of these are constraints that pertain to project teams except the following?

Personnel policies

Which process has the greatest ability to directly influence the project schedule?

Plan Procurement Management

You are a project manager of a construction project. You are documenting project purchasing decisions, specifying the approach, and identifying potential sellers. Which of the following processes are you in?

Plan Procurement Management

Which of the following is a flowchart that shows all of the processes and the interfaces that interact with the project processes?

Process configuration

You are the project manager in a projectized structure and management has asked that you create a plan that other project managers can also use. This plan that management wants you to create will define project processes and identify methods to test their effectiveness, establish metrics, and identify ways to improve the overall effectiveness of the process. What plan does management want you to create?

Process improvement

Quality checklist (Description)

Provides a means to determine whether the required steps in a process have been followed.

____ is the degree to which a set of inherent characteristics fulfills requirements.

Quality

Which of the following is a prevention-driven activity to reduce errors in the project and to help the project meet its requirements?

Quality assurance

Which of the following terms describes what is being measured and how it will be measured during the Control Quality process?

Quality metric

Which part of the project management plan will define when specific union members will be unavailable to work on the project?

Resource calendar

There are five tools and techniques that you, the project manager, can use to complete the project management process of acquiring the project team. Which of the following is not the tool and technique for acquiring the project team?

Resource calendars

You are a fabulous project manager, and your team thinks highly of you. You are well respected by the stakeholders, management team, and project team. When you make decisions, others follow your lead as a result of which of the following?

Referent power

Hank is a project manager for the NHY Project. His project has a very tight budget with little room for project overruns on costs. Hank needs to control costs and reduce expenses as much as possible within the project in order for the project to be deemed successful in the organization. On the NHY Project, Hank is using many contractors that are integrated into the project team. What can Hank do to keep project costs down in this scenario?

Release the project contracted employees as soon as they have fulfilled their project obligations.

Time and materials (T&M) contract (Description)

Resembles a cost-reimbursable contract because the costs will continue to grow during the contract's life and are reimbursable to the contractor.

You are the project manager for BB Tops, a nationwide toy store chain. Your new project involves creating a prototype display at several stores across the country. You are using an RACI chart to display individuals and activities. What does RACI stand for?

Responsible, accountable, consult, inform

You are an experienced Project Manager that has been entrusted with a project to develop a machine which produces auto components. You have scheduled meetings with the project team and the key stakeholders to identify the risks for your project. Which of the following is a key output of this process?

Risk Register

Bonnie is the project manager for her organization and she's working with the project team to develop the project's risk management plan. Gary, the project sponsor, has asked Bonnie to create a visual breakdown of all the risks in the project to mesh with the project's WBS. This will help the stakeholders, including the project team, visualize the risk and see the distribution of risks within the project. What type of chart is Gary asking Bonnie to create?

Risk breakdown structure

You are the project manager of the GHY Project and would like to perform a review of your project from several different characteristics. You would like to review what worked in the project and what needed improvement. What type of analysis would be most appropriate for the end of project review?

SWOT analysis

You are a management consultant for an organization. Paul, the project manager for your client, has been performing stakeholder analysis and created a classification model that ranks stakeholders based on their power, urgency, and legitimacy. What type of chart has Paul created?

Salience model

Sally is a project manager working on a project that will require a specially engineered machine. Only three manufacturers can make the machine to the specifications Sally needs. The price of this machine is particularly critical to this project. The budget is limited, and there's no chance of securing additional funds if the bids for the machine come in higher than budgeted. She's developing the source selection criteria for the bidders' responses and knows all of the following are true except for which one?

Sally will base the source selection criteria on price alone because the budget is a constraint.

You are project manager of TTH project. You and your team is arranging activities and adding lead or lag time between activities to support a realistic and achievable project schedule. In which of the following processes are you working on?

Sequence Activities

These two conflict resolution techniques are known as lose-lose techniques.

Smoothing and withdrawal

Which two conflict resolution techniques are known as lose-lose techniques?

Smoothing and withdrawal

You are the project manager for your organization and you're working with your project sponsor to define the project's staffing management plan. In this staffing management plan you need to define how project team members will be brought onto and released from the project team among other concerns. What component of the staffing management plan addresses when project team is released from the project?

Staff release plan

You have been assigned as the Project Manager for a new project that involves the development of a new interface for your existing time management system. You would like to plan the communications that need to be made during the project lifecycle. Which of the following would be a critical tool/technique to help in your communications planning?

Stakeholder Analysis

Which logical relationship does the PDM use most often?

Start-to-finish

Jacob is a project manager for a shopping mall development. He performs a cost analysis and discovers the construction cost is 1 million dollars more than the anticipated cost. Because Jacob is afraid the customer will not approve the project based on the additional cost and he will potentially loose his position, he underestimates the project's cost. Also, he decides that he will inform the client of the variances in the cost once the project is three months into the construction phase. If you were the project manager, what would you have done differently?

Tell the client from the beginning that there is a discrepancy in his original assessment and devise a new plan that would be closer to the original cost provided.

You are in need of procuring several tons of pea gravel for a construction. You'll need the vendor to provide a bid for the pea gravel on a specific date and time and that's one of the requirements included in the procurement document package you are reviewing. Who creates the procurement document package?

The buyer

Specific team members were promised for your project as part of the project proposal. You speak with the functional managers to assure their availability. All of the following are true regarding this question except for which one?

The other tools and techniques of the process this question refers to are negotiation, virtual teams, and resource availability.

You are the project manager for Xylophone Phonics. It produces children's software programs that teach basic reading and math skills. You are performing the Plan Quality Management process and are identifying nonproductive activities. Part of this involves capturing information such as process boundaries, process configurations, and process metrics. Which of the following does this describe?

The process improvement plan

You are a project manager who believes people will have high productivity, morale, and satisfaction if offered a job for life. Which theory do you subscribe to?

Theory Z

The quality management plan documents how the project team will implement the quality policy. It should address at least all of the following except which one?

The quality metrics and tolerances and what will be measured

You are the project manager for a cable service provider. Your project team is researching a new service offering. They have been working together for quite some time and are in the performing stage of team development. A new member has been introduced to the team. Which of the following statements is true?

The team will start all over again with the forming stage.

You are the project manager for a cable service provider. Your team members are amiable with each other and are careful to make project decisions jointly. Which of the following statements is true?

They are in the norming stage of team development.

During a recent team meeting, you reached a resolution to a problem that's been troubling the team for several weeks. It turned out that there was a problem with one of the manufactured parts required for the project. Once this was corrected, the remaining production run went off without a hitch. You took responsibility for searching out the facts of this problem and implemented a change request to resolve the issue. Which of the following is true regarding this question?

This is a defect repair, which is performed during the Direct and Manage Project Work process.

You are preparing project performance appraisals and have decided you'd like each team member to receive feedback regarding their performance from several sources, including peers, superiors, and subordinates. Which of the following is true?

This is called 360-degree feedback and is part of the project performance appraisals tool and technique of the Manage Project Team process.

You are project manager for a construction project. The project is being terminated early. Your team is documenting the level and extent of completion of the project. In which of the following processes are you working on?

Validate Scope

Which of the following terms is used to represent risk symptoms or warning signs?

Triggers

You are reporting on project elements such as schedule status, deliverables completion, lessons learned, and resource utilization. Which of the following outputs of the Direct and Manage Project Work does this describe?

Work performance data

You are in the process of making project staff assignments. You have several candidates for a position on the project team that requires specific qualifications. All the candidates seem to meet the qualifications. You also consider prior experience, their interest in the project, cost rates, and availability of these potential candidates. Which of the following is true?

You are considering the enterprise environmental factors input of the Acquire Project Team process.

You are a project manager for a growing dairy farm business. It offers organic dairy products regionally and is expanding its operations to the West Coast. It's in the process of purchasing and leasing dairy farm businesses to get operations under way. The subproject manager in charge of network operations has reported some hardware problems to you. You're also having problems coordinating and integrating other elements of the project. Which of the following statements is true?

You are in the Direct and Manage Project Work process.

Your organization is embarking on a long-term project that will require additional human resources on a contract basis to complete the work of the project. Since the project will span several years, you know one vendor probably can't supply all the resources you'll need over the course of the contract. However, you want to work with only one vendor throughout the project to minimize the amount of procurement documents you'll have to produce. So, you'll specify in your procurement documents that contractors will have to form partnerships to work on this project. You know all of the following are true regarding this question except for which one?

You should consider teaming agreements, which are an input to the Plan Procurement Management process.

What is the maximum amount of float that can usually be assigned to the critical path?

Zero

Four people are responsible for establishing cost of quality theories. Crosby and Juran are two them, and their theories are _____________, respectively.

Zero defects and fitness for use

A contract is a <blank> agreement between two or more parties and is used to <blank> products or services from outside the organization. Typically, <blank> is exchanged for the goods or services.

compulsory, acquire, money