Cosmetology @MBIT ; Mrs. Menkes situational 100 Ch. 2 life skills

11. To aid Ramona is remembering important notes and reminders she should carry : a. a memo pad or day planner b. her favorite music CD c. a computer d. her address book

a. a memo pad or day planner Many people find it very helpful to have a dedicated place to jot down notes and reminders as they think of them . By always keeping your notes in the same place (e.g. ., a purse or a backpack) you can reduce the incidence of losing an important note or reminder.

15. Another activity Ramona must consider scheduling to promote clear thinking and planning is : a.exercising b. eating dessert c. reading magazines d. oversleeping

a. exercising By planning some physical exercise every day -by walking ,running or going to the gym - Ramona is taking good care of her physical well-being and doing what she can to maintain a healthy and strong body

2. John has used the techniques of visualization to : a. picture himself as a complete success b. improve his sleep c. picture himself as a complete hairstylist d. improve his ability to concentrate

a. picture himself as a complete success Visualization is a technique John can use to see himself in a certain light in his mind's eye ,which makes it easier for him to manifest the image into reality because he is adept at seeing it , feeling it ,and being comfortable with it .

35. What will likely be the effect of Tishla's communication on Mr. Everett? a. He will feel understood .b. He will feel reprimanded c.He will feel insignificant d. He will feel guilty

d. He will feel guilty while Mr. Everett may keep his appointment, it is almost a certainty that he will feel embarrassed ,reprimanded ,and even angry because a simple situation was made much larger than it had to be . Even if the client agrees to continue to come to the salon, there is likely to be a negative reside overshadowing the experience for quite some time to come.

32. How should Tishla have handled the conversation with Mr Everett? a. She should have become annoyed and repeated that his tardiness was a problem. b. She should have flown into a rage at his inconsiderate behavior. c.She should have calmly informed him that Jane lost money waiting for him and that she didim't want to service clients like him d. She should have let him know that missing his appointment was a problem and asked him if he'd perter to be the last client of the day to give him ample time to get to the salon.

d. She should have let him know that missing his appointment was a problem and asked him if he'd prefer to be the last client of the day to give him ample time to get to the salon. A useful technique for clients who are chronically late or for those who have to drive long distance in traffic is to give them the last appointment of the day so that if they are late or if they have to cancel altogether the effect on the stylist's schedule is minimized.

34. Based on Tishla's response to this situation ,what do you think her values and goals are? a. empathy and harmony b. sensitivity and caring c. precision and efficiency d. accusation and blame.

d. accusation and blame. since Tishla is in a position that can be stressful,and since every missed or mishandled appointment can have a financial impact on the salon, it's easy to know that she was not to blame for the incident with Mr. Everett . However ,becoming accusatory and blaming will only serve to alienate a good client form the salon.

33. How sensitive was Tishla's to Mr Everett? a. extremely b. moderately c. somewhat d. not sensitive at all

d. not sensitive at all Tishla's attitude and responses to Mr. Everett conveyed that she was more concerned abut her own inconvenience and that of the stylist than the need of the client .

27. For Jackie to display a genuine sense of integrity she would have to behave in the following manner: a. use high-end products only b.provide the best scalp massage in the salon c. market to clients form pervious employers d. recommend products and services that will benefit the client

d. recommend products and services that will benefit the client While selling in and of itself isn't a bad thing ,professional have to remember that they have trained and worked for their clients ,and to betray that trust in any way is to trade in their long-term success and happiness for a short -lived commission.

14.Which of the following is Not a healthy way for Ramona to reward herself for a job well done? a. taking a bubble bath b. going to a movie c. taking a nap d. smoking a cigarette

d. smoking a cigarette . Ramona should reward herself for doing a good job,but the method she uses should be one that enhances her mental ,physical ,and spiritual self instead of doing something that is potentially harmful or dangerous to herself and her well-being .

19. instead of cramming the night before an exam ,Hector should: a. study for up to three hours at a stretch for the two days before the exam. b. study on hour just before taking c. study in small intervals when the lesson is presented so that it won't be necessary to review before the test. d. study the day's lessons each day and ten review all the material before the exam

d. study the day's lessons each day and then review all the material before the exam . By using a time -management system while he is in school and by scheduling an hour or so each day for reviewing the day's lessons and readings . Hector will slowly build up his knowledge of the material he is studying as well as his self-confidence as a student and learner.

10. When Ramona is feeling overwhelmed by the circumstances of her hectic life she could try a technique called: a. shallow breathing b. deep breathing c. shallow sighing d. deep sighing

b deep breathing By taking a moment or two to calm herself down , Ramona can concentrate on the demands at the moment and open herself to the many possibilities for a solution to her dilemma . Deep breathing or meditating is one way to stop the mind form wandering and to get focused.

21. If Hector decides to form or join a study group ,what should he look for in the group? a. Students who will give him the information he needs . b. Student who are willing to be helpful and supportive c. Students who have the same interests as he does . d. Students who have a good sense of humor and are fun to be with .

b. Students who are willing to be helpful and supportive . Too many people join study groups because they want to enjoy the company of,friendships ,or camaraderie of a group of peers. While friendship can certainly be a pleasant bonus of a study group ,one should choose a group that has the resources to provide an environment for learning and for enhancing the learning experience.

24. In assessing Hakim and Jackie, which of the following does Not indicate a high standard of professionalism? a. identifying onus's values b. avoiding all conflict c. maintain one's principles d. developing a sense of genuine concern for others

b. avoiding all conflict while dealing with conflict may be the least pleasant thing a manager has to do , it is also among the most important . All too often, in an effort to avoid the unpleasantness of conflict ,people simply do not address situations and resolve them in a timely manner , which only creates an opportunity for bigger problems the longer they remain unresolved

8. Ramona needs to have some specific time with her young child each day . She can accomplish this by : a. taking the child to school an hour later each day b. designing a schedule for herself that includes blocks of unstructured time c. taking he child to work with her each evening d. designing a play space in the salon

b. designing a schedule for herself that includes blocks of unstructured time . If Ramon created a time-management structure to follow daily ,she could be sure that those things that are of the greatest importance receive the kind of time they need and deserve . This way important tasks and appointments aren't short-changed.

17. What is missing from Hector's educational background ? a. a desire to work hard b. good study skills c. a desire to succeed d. good people skills

b. good study skills Hector may not have learned some of the basics of how to study ,such as staying as focused on the task at hand and resisting distractions during those times that he has set aside for study . These are tools he can learn not to make studying easier for him.

1. John's self-esteem appears to be based on : a. his inner strengths b. his ability to posses things c. his ability to care for his things d. his physical strengths

b. his ability to possess things True self-esteem is based on inner strength and trusting your ability to reach your goals. Since John's is based on his ability to possess things ,his -self-esteem will be dictated by how many things or belongings he has . This is not a true assessment of who John is or what his value and worth are .

26. When determining Jackie's and Hakim sense of integrity, Adam needs to assess: a. if their communications and actions match their personalities. b. if their behavior and actions match their values c. if their values and sense of humor match their behavior d. if their behavior and actions match their personalities

b. if their behavior and actions match their values Many people can use catch words and popular phrases,or can say they think another person will want to hear, but the true test of a person's integrity is observing their behavior and their actions--- These things indicate what they really value.

7. The first thing Ramona must do is: a. reorganize her living room to make the flow of furniture work better b. prioritize the list of tasks that need to be done c. take on an additional project for her current employer . d. drop every other task she has until she finds a salon job.

b. prioritize the list of task that need to be done With a list of tasks that need to be accomplished arranged in order of priority ,Ramona can be sure that the most important ones are being attended to and that they are to superseded by less important tasks.

25. As a service provider ,Hakim must be able to practice a. self-sufficiency b. self-care c. self-indulgence d. self-deprivation

b. self-care Hakim ,like any service provider -doctors,nurses therapists - will only be able to give excellent care if he feels perfectly taken care of himself . This means that he must be sure to tend to his physical ,psychological and emotional needs and to know himself and his limits well enough to know when he needs to be recharged.

31. How would you rate Tishla's ability to handle the situation with Mr. Everett tactfully? a. Excellent-- she was able to reschedule Mr Everett's appointment without an incident. b. Good-- she clearly stated that his tardiness could not happen again. c. Fair--- she wasn't very sympathetic but managed to reschedule the client . d. Poor ---- she argued with the client and he promised to never return to the salon.

c. Fair--- she wasn't very sympathetic but managed to reschedule the client . while Tishla was able to reschedule the appointment ,she did not represent the salon in a very friendly or sympathetic manner to the client. while Mr. Everett may keep his next appointment the burden now falls more heavily on the stylist to repair anything that may have been lost in the delicate relationship between the client and the salon.

30. From her response , what kind of attitude does Tishla have about people who are late? a. She is understanding and helpful b. She is sad but accommodating c. She is impatient and distrust . d. She is angry but cooperative .

c. She is impatient and distrust . One of Tishla's most important jobs is to keep the flow of t he salon moving ; however, hectic lives inevitably mean that clients ill sometimes need to change appointments .While she may be annoyed that Mr. Everett inconvenienced her and the stylist, she must also remember that their salon can only be successful if they accommodate their clients' needs.

16. Which of the following tools would best help Ramona keep focused on the tasks she needs to complete each day ? a. s mission statement b. a goal statement c. a to do list d. a long-range plan

c. a to-do-list A to-do-list will help Ramona to stay on track and keep abreast of the tasks that need to be accomplished each day . A to-do-list is especially useful for her to carry around with her and to check throughout the day when she has some additional time and can possible complete one or two of the tasks.

18. When Hector feels overwhelmed by his courses and upcoming tests, he can focus on ______ to feel better about himself and his progress. a. rereading the entire chapter in his textbook b. checking out more reference books form the school library. c.accomplishing small tasks, one at a time d. fun activities that make him feel less nervous

c. accomplishing small tasks ,one at a time Trying to do something new and ten becoming proficient and successful at it can be very difficult and frustrating . Hector should break down each task into several smaller tasks and focus on accomplishing them one at a time . Sooner or later he will have the entire goal accomplished and realize that he is able to do whatever he sets his mind to doing .

3. Truly successful people do not : a. get enough rest b. pace themselves to prevent fatigue c. allow business to be the only focus of their life. d. socialize with people outside of their business.

c. allow business to be the only focus of their life a truly successful person works hard but also takes time to enjoy the fruits of his or her labor -friendship ,family ,rest and relaxation ,and quiet time to reflect and think about his life .

29. Which of the following indicates that Hakim is using ethical behavior in his communications with customers and the other people he works with ? a buying lunch b. being indirect c. being direct d. wearing trendy clothing.

c. being direct So much miscommunication can occur when people do not say what they actually mean . Bing direct with people can go a long way toward having an experience that is honest and focused . Bing coy and indirect usually confuses the situation and causes hard feelings.

28. When Jackie gossips with other stylists about a clients personal she is lacking : a. deception b. personality c. discretion d. politeness

c. discretion When Jackie became a cosmetologist ,she became a person her colleagues and clients alike began to confide in. People told her private and confidential information about themselves and made an unspoken promise to not use the information in any way that could be hurtful and damaging to the person who confided in her. When Jackie gossips about others ,she lacks good judgment .

13. To make the most of her time ,Ramona should schedule activities that require alert ,clear thinking during time when she is : a. wearing comfortable clothing b. distracted and can't concentrate c. highly energetic and able to focus d. not feeling well and needing medication

c. highly energetic and able to focus . Trying to accomplish tasks at the end of the day when she is tired or after a great amount of physical or mental energy has been expended on something else is a time waster. Ramon should know what type of energy level is needed for her various tasks and schedule them at those times during the day that are most conducive to the task.

6. Whose definition of success is John attempting to achieve? a his family's b. his coworkers' c. his clients' d. his friends'

c. his clients John feels that in order to be respected by and patronized by this elite clientele he must be seen by them as one of them . He thinks his equality is based on the possession and acquisition of material things .

9. Which of the following will NOT save Ramona time in her busy schedule ? a. reducing as much stress possible b. saying no when being asked to take on more than she can handle c. relying on others to problem solve and uncover solutions she can use . d. taking a time -out whenever she is frustrated ,overwhelmed ,irritated ,worried or feeling guilty .

c. relying on others to problem-solve and uncover solutions she can use. Ramona will waste a lot of time if she waits for others to solve her problems or if needs to check and double -check decisions with others with others before she acts . By using a priority list and time -management system ,Ramona can be well aware of her needs and the options available to her so that she can act quickly and expediently .

23- In making his decision ,Adam must choose the person who is best at a. fixing haircolor mistakes b. socializing with other stylists c. speaking honestly to stylists d. scheduling appointments

c. speaking honestly to the stylists. Keeping a salon staff-happy and keeping the salon running smoothly requires a person who is open and able to communicate and relate to others honestly. A Good manager will not prefect,does his best to balance all of the responsibilities of job.

22. If Hector were to find a "study buddy ", what should this person's job be ? a. to introduce him to other student s b. to eat lunch with him everyday c. to help him stay focused on studying d.to practice finger waving with

c. to help him to stay focused on studying . A study buddy is someone who would work with Hector and help him focus on the lessons of the day ,week,and semester. This person should be someone with who Hector could discuss ideas and concepts and who would make it a priority to work with Hector to aid him in concentrating on his studies .

20. Which of the following techniques will help Hector to stay focused when his mind begins to wander in class? a. write notes to follow students b. think about becoming a successful professional c. write down key words and discuss them with the instructor . d. look up definitions of term in his textbook.

c. write down key words and discuss them with the instructor . In a classroom with many people where many activities are happening simultaneously, it is easy to become distracted and to lose focus on the lesson at hand . Hector can make notes of things he wants to discuss further ,words or phrases he didn't understand or techniques he would like to see demonstrated again ,and use these notes to check in with his instructor . By letting these missed opportunities slip by without further discussion,Hector risks missing chunks of information or concepts that other material will build upon.

5. John's definition of success includes : a dividing his time between work and pleasure b. increasing his education c. having a daily exercise routine d. keeping up appearances

d . keeping up appearances a balanced view of success includes not only financial success but also the ability to have time for both work and pleasure ,continuing to learn ,having time daily for exercise and caring for the physical as well as emotional body.

12. Ramona might consider scheduling her time in ______ intervals to study for a major exam. a. 10- minute b.15- minute c. 30- minute d. 60- minute

d. 60-minute By scheduling one -hour increments of time for studying , Ramona will allow herself enough time to settle into studying .to make notes and review material with out interruption or without spending so much time that she becomes bored or anxious .

4. John's lifestyle requires him to spend all of his time: a. visiting with family b. exercising c. visiting with friends d. working

d. working John has created a very rigid lifestyle that does not allow him to do any of the things he may really enjoy ,such as visiting with family and friends ,exercising or exploring hobbies.