Kantola Professional Email Etiquette

The video suggests things to avoid when creating your email subject. Which of the following are in the video?

All of these were suggested in the video.

Which of these were suggested as rules to follow in the video?

All of these were suggested in the video.

Which of the following is NOT a recommended practice for beginning a customer email?

Always include at least one big word in the first sentence.

Select the best action for use when your email has an attachment:

Always mention the attachment in a sentence in your email to be sure your recipient sees it.

Which of these is true about the "BCC" address field?

Both of these are true.

Repetitious punctuation such as !!! or ??? is a good idea, since it grabs the reader's attention and gets your point across.

False

When writing an email to a prospective business client:

Neither of these is recommended

Which of these closings are appropriate for a business email?

None of these are appropriate.

Professional emails should be brief, concise, and clear.

True

You should take care to avoid abbreviations or acronyms that might be common within your company, but not known by all email recipients.

True