Leadership 8,9,10

False

"Management by wandering around" means that employees speak to leaders only through electronic channels of communication.

C. are based on controlling the behavior of people by manipulating their decisions.

Conventional management approaches:

B. Knowledge and skills

Which of the following is an element that must be in place before employees can be truly empowered to perform their jobs effectively?

A. He or she uses rich channels of communication.

Which of the following is true of a leader as a communication champion?

B. He or she pays complete attention to the message.

Which of the following is true of a leader who is a good listener?

C. They are given by another person, typically a supervisor.

Which of the following is true of extrinsic rewards?

C. People will believe they are treated fairly if they perceive their rewards as equal to what others receive for similar contributions.

Which of the following is true of the equity theory of motivation?

C. The behavior of leaders

Which of the following primarily affects employee engagement?

A. Teams work to accomplish a shared goal.

Which of the following statements is true of teams?

D. ​It tends to focus on lower needs.

Which of the following statements is true of the carrot-and-stick approach to motivation?

B. Social media

Which of the following supports the trend toward openness and transparency?

D. Expectancy theory

Which of the following theories of motivation is associated with the work of Victor Vroom?

D. ​Equity theory

Which of the following theories proposes that people are motivated to seek fair rewards for performance?

False

A discussion's focus is to reveal feelings and build common ground, with the emphasis on inquiry rather than advocacy.

True

A fully engaged employee is one who cares deeply about the organization and actively seeks to serve the mission.

A. free rider

A(n) _____ is a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

C. cross-functional team

A(n) _____ is made up of members from different departments within an organization.

False

A characteristic of virtual teams is the requirement to meet face-to-face in the same physical space.

A.ratifying one's position.

A discussion results in:

C,is a cross-border work team.

A global team:

C. do related work but may not depend on each other.

A group consists of people who:

False

A leader should maintain low visibility during times of rapid change, uncertainty, or crisis.

A. be more effective.

A leader who understands why teams are difficult for people can:

C. communication champion

A leader, as a(n) _____, uses communication to unite people around a common sense of purpose and identity.

B. interpersonal relationships.

According to Herzberg's two-factor theory, hygiene factors include:

A. use motivators to meet the higher-level needs of employees.

According to Herzberg's two-factor theory, the leader's role is to:

C. physiological needs.

According to Maslow's hierarchy of needs theory of motivation, the most basic human needs are:

A. self-actualization

According to Maslow's hierarchy of needs theory, the highest need category is _____.

D. safety

According to Maslow's hierarchy of needs theory, the need for fringe benefits is an example of _____ needs.

C. influence or control others and have authority over others.

According to the acquired needs theory, the need for power refers to the desire to:

B. Successful "integrators" whose job is to coordinate the work of departments

According to the acquired needs theory, which of the following characteristics describe people who have a high need for affiliation?

C. save employees time.

An advantage of a virtual team is the ability to:

True

An advantage of virtual teams is the ability to rapidly assemble a talented group of people.

B. management by wandering around.

An example of nonverbal communication is:

A. it enables leaders to convey commitment to the organization's values.

An open communication climate in an organization is essential because:

D. extrinsic positive

Bonuses and praise are examples of the _____ approach to motivate people.

A. can increase the potential for communication errors.

Electronic methods of communication:

A. adjourning

During the _____ stage of team development, task performance is no longer a top priority and leaders frequently focus on team members' social and emotional needs.

D. performing

During the _____ stage of team development, the major emphasis is on accomplishing the team's goals.

D. preparing a group of people for a meeting.

E-mail should be used for:

False

Effective leaders should use the same conflict resolution style in every situation.

False

Employee Motivation rarely affects productivity

B. feel a sense of belonging to the organization.

Employee engagement means that people:

True

Employee morale is higher in cohesive teams.

B. they get intrinsic rewards.

Employees in companies that have a social mission are typically highly motivated because:

True

Empowerment is power sharing, the delegation of power or authority to subordinates in the organization.

C. the delegation of authority to subordinates in the organization.

Empowerment refers to:

False

Expectancy theory proposes that people are motivated to seek social equity in the rewards they receive for performance

A. is the richest medium of communication.

Face-to-face discussion:

A. come from the satisfaction received by performing a particular action.

Intrinsic rewards:

True

Five elements must be in place before employees can be empowered to perform their jobs: information, knowledge, discretion, meaning, and rewards.

C. Asking questions and actively listening to others

How does a leader facilitate a strategic conversation?

False

Hygiene factors fulfill high-level needs and include achievement, recognition, responsibility, and opportunity for growth

C. positive reinforcement

Immediate praise for an employee who arrives on time increases the likelihood of punctuality. This is an example of _____.

False

In a crisis situation, a leader should refrain from absorbing people's fears and uncertainties.

C.hot topics

In most organizations, there are some issues that are characterized by strong emotions and extreme uncertainty and that can't be resolved by resorting to facts and logic. These issues are referred to as _____.

B. put personal ambition ahead of collective results.

In terms of the common team dysfunctions, inattention to results leads members to:

D. message

In the communication process, the _____ is the tangible formulation of the thought or idea sent to the receiver.

A. encoding

In the communication process, the sender (such as a leader) initiates a communication by _____ a thought or an idea.

False

It is the behavior of coworkers that makes the biggest difference in whether people feel engaged at work.

False

Job enrichment is a program that links at least a portion of employees' pay on the amount of skills they possess.

A. establishing credibility.

Leaders can persuade others by:

True

Leaders communicate to inspire and motivate people to strive toward a vision.

B. inspire others to strive toward a vision.

Leaders communicate to:

True

Leaders should select a communication channel to fit their message.

False

Members on large teams typically ask more questions, exchange more opinions, and exhibit more cooperative behavior.

A. nonverbal

Messages transmitted through actions, behavior, facial expressions, and tone of voice are referred to as _____ communication.

D. are often characterized by time pressure and surprise.

Nonroutine messages:

A. increase skill variety.

One way to increase a job's motivational and empowerment potential is to:

False

Open communication runs according to the traditional flow of selective information downward from supervisors to the subordinates.

D. ​helps them find true value in their work.

Organizations can motivate employees by creating an organizational environment that:

D. groupthink

People slip into _____ when the desire for harmony outweighs concerns over decision quality.

D. encourage others to draw forth their contributions.

People who adopt a socioemotional role:

C. stimulate the team into action when interest drops.

People who play a task-specialist role often:

True

People with a high need for achievement tend to enjoy work that is entrepreneurial and innovative

True

Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment.

False

The avoiding style of handling conflict reflects assertiveness to get one's own way.

C. that people already understand and agree on.

Routine messages typically concern issues:

D. law of effect

The basic assumption underlying behavior modification is the _____.

False

Self-directed teams are typically completely autonomous.

A. members exchange more opinions.

Small teams perform better than large ones because:

False

When workers are not motivated to achieve organizational goals, the fault is often with the workers themselves

C. Recommending a pay raise

Which of the following actions is an example of positive reinforcement?

False

Successful teams require only the task-specialist role.

D. Initiate ideas

Which of the following behaviors is displayed by people who play a task-specialist role?

D. Explicit metrics

Which of the following characteristics is needed for high-performing teams?

C. Avoidance of accountability

Which of the following dysfunctions of teams results in members not accepting responsibility for outcomes?

B. assertiveness to get one's own way.

The dominating style of conflict handling in a team reflects:

False

The first stage of team development is called norming.

C. Personal attraction to the team

Which of the following factors increases team cohesion?

True

The key elements of the communication process include encoding, transmitting the message through a channel, decoding, and feedback.

C. storming

The leader's role during the _____ stage of team development is to encourage participation by each team member and help people find their common vision and values.

C. stay calm.

The most important part of a leader's job in a crisis is to:

A. Use the subject line to grab the reader's attention.

Which of the following guidelines should be followed when sending an e-mail?

A. Lack of trust

Which of the following is a common dysfunction of teams?

D. Blogs

Which of the following is a form of social media?

B. group unity, shared meaning, and transformed mindsets.

The result of a dialogue is marked by:

A. ability to handle multiple cues simultaneously.

The richness of an information channel is influenced by the:

A. conflict and disagreement.

The storming stage of team development is marked by:

C. Keep e-mail messages short and to the point.

Which of the following is a guideline for using e-mail effectively?

A. Greater self-efficacy

Which of the following is a result of employee empowerment?

B. Provides a record

Which of the following is an advantage of a channel lower in richness?

D. socioemotional

The team role associated with facilitating others' participation, smoothing conflicts, showing concern for team members' needs, and reminding others of standards for team interaction is the _____ role.

D. information processor.

The traditional role of a manager is that of a(n):

C. use technology to build relationships.

To be successful, virtual team leaders should:

B. convey a vision for the future.

To communicate in a crisis, leaders should:

B. give up their independence.

To help their team succeed, team members should:

B. build goals on common ground.

To practice the art of persuasion, leaders should:

B. Limits misunderstandings

What is a benefit of using candor?

C. Storytelling

What is the foundation of sensegiving?

D. "your way"

When maintaining harmony is especially important, the _____ style of handling conflict in a team is appropriate.

A. "my way"

When quick decisive action is vital on important issues, the _____ style of handling conflict in a team is appropriate.

C. feedback

Without _____, leaders can miss important signals that something is going wrong.

True

Work in organizations is interdependent.

False

Written communication is the highest in channel richness because it permits immediate feedback.

C. Self-directed teams

_____ are teams made up of members who work with minimum supervision and rotate jobs to produce a complete product or service.

D. Special-purpose teams

_____ focus on a particular goal and disband once the project is completed.

B. Distributive negotiation

_____ is a form of adversarial negotiation in which conflicting parties compete to win the most resources and give up as little as possible.

B. Integrative negotiation

_____ is based on a win-win assumption, in that all parties want to come up with a creative solution that can benefit both sides.

D. Feedback

_____ is the element of the communication process that enables someone to determine whether the receiver correctly interpreted the message.

D. Extinction

_____ is the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future.

B. Leader-centered

_____ questioning helps leaders tap into the expertise and ideas of followers.

D. Job enrichment

_____ refers to a motivational approach that incorporates high-level motivators into the work.

C. Conflict

_____ refers to antagonistic interaction in which one party attempts to block the intentions or goals of another.