MG 301 Ch. 5
Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook which of the following is the average service time?
0.5 hours
A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which customers are serviced is 12 per hour. Using the infinite queuing notion for the models presented in the textbook which of the following is the mean time between arrivals?
Can not be determined
Which of the following refers to the physical presence of the customer in a service system?
Customer Contact
In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?
Low Production efficiency
Which of the following is an example of a finite population in a queuing system?
Machines which have randomly spaced service requirements
Which of the following are alternative possible degrees of customer contact included in the Service-System Design Matrix?
Which of the following is a suggestion for managing queues that is mentioned in the textbook?
Segment the customers
In a college registration process, several department heads have to approve an individual student's semester course load. What is the queuing system line structure?
Single channel, multiphase
A roller coaster ride in an amusement park employs which type of queuing system line structure?
Single channel, single phase
Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?
Single channel, single phase
A service blueprint is not which of the following?
A service encounter that conforms to specifications
An example of a virtual service is which of the following?
An on-line dating service
Which of the following are not examples of poka-yokes described in the text?
Tear-out cards in magazines
Which of the following are two major components of a queuing system?
The source population and the condition of the customer exiting the system
