MGMT 391 Organizational Behavior FINAL EXAM
Disney tries to offer every park visitor a great experience and believes that its high level of employee engagement is due to their unifying mission...
"We create happiness"
One Big 10 university wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employee's use of health benefits. Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in program. Employees in the Engineering department did not participate in the program. Health benefits data was examined for both departments. The scenario described above represents which type of research study?
Experimental Field Study
When people believe that things happen to them because of luck, other people, or a higher being, they are classified as high in...
External Locus of Control
TRUE / FALSE: All employees want a high-quality relationship with their manager.
FALSE
TRUE / FALSE: Attitudes are more strongly related to actual behaviors than to intentions to behave.
FALSE
TRUE / FALSE: Benevolents expect to receive substantial compensation for relatively little input.
FALSE
TRUE / FALSE: General mental ability is likely the most important factor explaining employee citizenship behaviors.
FALSE
TRUE / FALSE: Hindsight bias is the opposite of framing bias.
FALSE
TRUE / FALSE: Idea-generation tasks include coming up with plans for actions and making decisions.
FALSE
TRUE / FALSE: Men leaders are more likely to be task-oriented, while women leaders are more likely to be relationally-oriented.
FALSE
TRUE / FALSE: Personal conflicts can be good in certain circumstances, but task conflicts are never good.
FALSE
TRUE / FALSE: Research by Gallup indicates that only 20% of employees are disengaged from their organization.
FALSE
TRUE / FALSE: Task roles in a group include consul, cooperator, and completer.
FALSE
TRUE / FALSE: The most information-rich communication channel is a formal written document like a report.
FALSE
TRUE / FALSE: The sender in the communication process is totally responsible for successful, effective communication between the sender and receiver.
FALSE
TRUE / FALSE: When people fit their jobs, they experience a higher level of stress.
FALSE
Which of these are NOT a best practice for conducting an exit interview?
Have the employee's manager conduct the interview
John said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have done much better on my finance exam." John exhibits...
High External Locus of Control
Karli is the designated leader of a class group project group. She gets along well with the group members but often is not sure exactly what she should do to assist her group in producing a high-quality project. Which LPC style is best for this scenario?
High LPC
The procedures, policies, and methods used to support and improve employee performance are known as...
Performance Management
Which of the following statements is correct?
Performance is a function of the interaction between motivation, ability, and environment.
Organizational citizenship behaviors include all of the following EXCEPT: a. working voluntary overtime b. assisting new employees c. speaking positively about the organization d. performing the duties in one's job description
Performing the duties in one's job description.
Which of the following factors is considered a major predictor of organizational citizenship behaviors?
Positive work attitudes
In the current workforce, a _______________ is important to job satisfaction and engagement.
Positive work-life balance
Which of the following is the correct order of the phases in the creative decision-making model?
Problem identification --> immersion --> incubation --> illumination --> verification --> application
____________________ motivation theories see motivation as a rational process.
Process Based
Hank is part of a team doing engineering design on a new hybrid automobile. Hank's team has completed designing the vehicle. His team is now ready to hand off to another team who will be dealing with _____________ tasks.
Production
Mary and Jan are two graphic designers at Master Graphics. They were hired at the same time with the same basic qualifications. Under equity theory, Jan is Mary's _______________ or comparison person.
Referent
Which of the following statements is accurate regarding job rotation?
Rotation is the regular movement of employees through firm jobs.
Early experiences are important influences over dominant values. If Sharon was raised by an aunt because her parents had both died when she was ten, she most likely would see what value as central to her life?
Security
Which of the following statements about communication barriers is correct?
Selective perception is a time saver, but it can lead to mistakes.
Marcus eagerly uses his company's tuition reimbursement program for an undergraduate degree. Marcus is fulfilling his ________________ need.
Self - Actualization
Beth, Ramon, and Nandini just walked out of the office where they delivered a mock commercial for a proposed client's cereal. Beth says to her co-presenters, "I'm so sorry I messed up during the presentation. I really did not mean to put up the slide with last year's cereal box on it instead of the one for this year. I know we won't get the account now, and it's all my fault." Beth is exhibiting...
Self-Effacement Bias
Doris and Lydia are members of the Board of Directors at Beta Corporation. They are giving very serious consideration to voting to merge their company with Zeta Company for enhanced efficiency, effectiveness, and competitive advantage. Doris and Lydia are making a(n)...
Strategic Decision
Leaders who provide specific directions for employees, treat them well, care about them on a personal level and are encouraging have the ______________ leadership style.
Supportive
The _______________ leadership style is appropriate for situations when tasks are boring and repetitive and they are stressful.
Supportive
TRUE / FALSE: A primary criticism of case studies is that the results of one organization may not be generalizable to other situations and organizations.
TRUE
TRUE / FALSE: Because the storming stage is a very chaotic one, many groups get stuck in that phase of group development.
TRUE
TRUE / FALSE: Deficient interpersonal communication was a factor in 70-80% of all accidents over 20 years.
TRUE
TRUE / FALSE: If conflict in an organization is too low, performance is also likely low.
TRUE
TRUE / FALSE: Jacqueline is a college freshman. She loves to sleep late on weekends and assumes that college students, in general, prefer to sleep late. Jacqueline is making a false consensus error.
TRUE
TRUE / FALSE: Journaling is a technique that helps you chart your progress as you learn new skills.
TRUE
TRUE / FALSE: Mary said, "I am quite confident in the plan I developed, as I worked quite diligently on it and I have implemented similar programs in similar settings." Mary seems to have high self-efficacy.
TRUE
TRUE / FALSE: Non-verbal communication is at least as important as verbal communication.
TRUE
TRUE / FALSE: One basic question to ask to ascertain the ethics of a decision is: "How would I feel if this decision was broadcast on the news?"
TRUE
TRUE / FALSE: One of the pros of group decision-making is the potential for greater commitment to the decision.
TRUE
TRUE / FALSE: One technique to reduce the likelihood of unethical behavior resulting from goal setting is to create multiple levels of goals and distribute rewards according to the goals achieved rather than rewarding only those who reach the highest goal.
TRUE
TRUE / FALSE: Person-Job fit and Person-Organization fit are positively related to job satisfaction and job engagement.
TRUE
TRUE / FALSE: Positive affective people are absent from work less often.
TRUE
TRUE / FALSE: Process-based theories view motivation as a rational process.
TRUE
TRUE / FALSE: Research on effective teams indicates that they are characterized by low but increasing levels of process conflict.
TRUE
TRUE / FALSE: Research shows that the psychological state of meaningfulness is the most important state for employee attitudes and behaviors.
TRUE
TRUE / FALSE: Servant leaders put their employees first.
TRUE
TRUE / FALSE: Some research shows that Chinese employees are more motivated than American employees when the goals set for them are very difficult.
TRUE
TRUE / FALSE: The first place to begin the "investigation phase" of negotiation is to look at yourself.
TRUE
TRUE / FALSE: The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure.
TRUE
TRUE / FALSE: The most powerful influence on job performance is general mental ability.
TRUE
The first step of both the rational decision-making model and the creative decision-making process is to identify the problem.
TRUE
Person-Job Fit is the...
The degree to which a person's skill, knowledge, abilities, and other characteristics match the job demands.
Which of the following statements about the creative decision-making model is accurate?
The dynamic nature of today's organizations, including structural changes and cost cutting, have driven creativity in the business.
In which of the following situations would a team be needed?
The organization benefit benefits from shared goals.
Meta-Analysis is...
The process of summarizing research findings from studies on related topics.
Employees with which of the following personality traits would experience high job satisfaction?
Those with positive affective dispositions.
Journaling is an effective developmental technique. Which of the following is true about the process of journaling?
Tracking changes in yourself can be motivating.
According to Rokeach, which of the following is NOT accurate about values?
Values are shaped late in life.
______________ teams are those where members are not located in the same physical place.
Virtual
Under what conditions would SMART goals be more effective.
When employees have a supportive and trusting relationship with their managers.
Marcus wants a record of his communication and is not physically near the person to whom he is communicating. He knows it will take the recipient of his communication some time to understand the message conveyed. What communication channel should Marcus utilize?
Written report
Conflict refers to...
a process that involves people disagreeing
Organization Behavior is...
a systematic approach to understanding human behavior
An example of a crucial conversation is...
asking for a raise.
Listening...
can be demonstrated to the sender by nonverbal signals like establishing eye contact
Negative reinforcement...
decreases the frequency of negative behavior
When the parties in a negotiation focus on the solution as a pie that they are dividing between them, thats an...
distributive approach
Judgement based on evidence refers to...
documenting performance problems and using factual evidence in rating performance.
Research on communication indicates...
effective communication skills are among the top skills sought by recruiters today.
Negative affective people...
experience anxiety
A Kinesthetic learner...
has a preference for doing things and learning by actively engaging with the material.
All of these are reasons for job embeddedness EXCEPT for...
realizing the company is going to have lay-offs in a month
The bounded rationality decision-making model...
recognizes the limitations of decision making processes by having individuals knowingly limit their options to a manageable set and choose the best alternative without conducting an exhaustive search of alternatives.
Research shows that all of the following impact the employee's satisfactions with the job and commitment to the organization EXCEPT...
the firm's competitiveness
Which stage in Tuckman's group development model is characterized by the establishment of ground rules and operating procedures and goals by group participants?
Norming
What is the common denominator of how work is accomplished within organizations?
People
A common issue companies face with performance appraisals is...
performance appraisals don't fit into management by objective
Abusive leaders are costly to the organization because of... a. lost productivity b. increased absenteeism c. increased health care costs d. all of the above
All of the Above
Your paycheck could likely satisfy which of the following needs identified by Maslow? a. physiological needs b. esteem needs c. safety needs d. all of the above
All of the above
The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is...
Analysis Paralysis
Which of the following is true regarding Pret a Manger's unique hiring practices?
Applicants who pass an initial selection step are brought in for a shift to work side-by-side with current employees, who get to vote on whether that person gets hired.
Tijuan has to address the issue that Jaime has been late to work 3 times in 2 weeks. Which of these would be the best approach for Tijuan?
Ask Jaime if there is a situation that is contributing to being late recently and try to help resolve the issue.
Extraversion refers to...
Being outgoing, talkative, sociable, and enjoying social situations
Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of a research study?
Case Study
Predictors of ____________ include how we are treated at work, personality, positive work attitudes, and the age of the employee.
Citizenship Behaviors
The final phase of the negotiation process, ___________________, is where the two parties either come to an agreement on terms or one party has found the final offer to be unacceptable and walks away from it.
Closure
Which leadership style best serves a successful group as it has evolved to the performing stage?
Coach
A group where there is a great deal of camaraderie is a group experiencing...
Cohesion
In an experimental design, the group that receives no experimental manipulation is called the...
Control group
Task-oriented behaviors are also called...
Initiating Structure
_______________ is the act of influencing others to work towards a goal.
Leadership
Clarissa emphasizes frequent harmonious interpersonal relationships. Clarissa has a high...
Need for Affiliation
How does a team differ from a group?
A team is focused on joint goals; a group often has a collection of individual goals.
The "M" in SMART goals stands for...
Measurable
________________ is the degree to which a person is anxious, irritable, aggressive, and moody.
Neuroticism
An analytic approach that focuses on understanding what has happened in the past is...
Descriptive Analytics
360 degree feedback is...
Designed to provide feedback for developmental purposes.
Research suggests Chinese employees are much more motivated by ________________ goals than their American counterparts.
Difficult
______________ is a personality trait that explains different reactions to inequity.
Equity Sensitivity
To be effective in keeping up your skillset in the future, make sure to...
Excel at something so it sets you apart.
The perception that high levels of effort will lead to performance is called ____________________ .
Expectancy
Which of the following scenarios is likely to produce LOW levels of citizenship behaviors?
Horatio is a young engineer with negative affectivity.
Nina is experiencing feelings of inequity; one way she can address the situation is by _______________ her outcomes.
Increasing
Job rotation...
involves moving employees from job to job at regular intervals.
If you say to yourself, "As soon as I finish reading this chapter in my textbook, I am going to play Guitar Hero for an hour," this specific goal has motivated you because...
it has energized you to keep going until you have accomplished the goal
Intergroup conflict...
occurs between two departments
