MGMT CH 11 n

Frankie is part of her company's peer mediation program. She leads the parent-teacher organization for her kids school. Frankie also joins marches and protests for causes ranging from minimizing gun violence to reforming campaign finance procedures. Frankie exhibits

prosocial motivation

Which emotional intelligence trait tends to be empathetic?

social awareness

During the perceptual process, you will ask yourself, "What was it that I noticed and what does it mean"? Which step would be next?

storing in memory

Fernanda, a hiring manager for a paper company, does not expect Juwon, a recent college graduate, to have much knowledge about how paper is made. Thus, Fernanda asks Juwon only a few basic questions during his interview. As a result, Fernanda leaves the interview believing that Juwon does not know enough to be hired for the job. This is an example of

the Pygmalion effect

The statement "Deka is slow to return phone calls" reflects the ____________ component of attitude

cognitive

Based on the Management in Action case, which of the following is a source of job-related stress as Away?

role conflict

Employees with an ___________ locus of control are likely to believe that whether they get a raise or not will be decided by whether the economy is doing well.

External

Research has shown that four-year-old African-American boys are suspended and expelled more often that any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of

Implicit bias

The statement "I really don't like that Randall got so angry in that meeting" reflects the ____________ component of attitude.

affective

____________ can cause managers to make mistakes and errors that harm the organizations or employees

distortions in perception

While a moderate amount of stress can have some health and behavioral benefits, stress can cause

fatigue and insomnia

Based on the Management in Action case, if an employee asks Korey for time off to take care of a sick child, Korey may believe the employee is lazy. What perceptual bias may this cause?

fundamental attribution

Because Allison is assertive, cheerful, and sociable, she would likely rate

high on extroversion

Based on what you read in the Management in Action case, Stephanie Korey was always in the office, managed all of the company's operations, and worked long hours. Her dependability portrays a _________ level of _____________.

high; conscientiousness

Alicia really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Alicia has low

job satisfaction

Galiah impressed her boss by making many suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Which behavior is Galiah exhibiting?

organizational citizenshiip

Sophie manages the nursing staff at a hospital. She really wants the nurses to view working for the hospital as an important part of their identity. Sophie knows that strong _________ leads to lower turnover and more organizational citizenship behaviors.

organizational commitment

Which of the following diversity issues is true in the U.S. workforce?

the glass ceiling prevents many people of color from obtaining managerial and professional jobs