MGMT Final Exam

At MegaRetailer, Inc., management's perspective is that employees dislike work, must be heavily monitored and that workers can only be motivated with punishments. Which theory best exemplifies MegaRetailer's perspective on employee motivation?

Acquired Needs Theory

Company Z has a pay policy that provides annual pay raises for their employees based on each employee's supervisor appraisal of his/her performance. This type of pay policy is known as which of the following?

Merit Pay Program

The Managing People and Organizations Group has weekly meetings every Sunday at 7:00pm. All group members are expected to show up on time with the previous week's task complete. All group members are in agreement with these standards of behavior. What would these behaviors be considered an example of?

Norms

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

Which of the following compensation programs would best describe Lincoln Electric's compensation program?

Piece-rate work and profit sharing

Which of the following is an important change that is projected in the demographics and diversity of the workforce in the United States?

The average age of the workforce will increase

Why would an organization use benchmarking?

To compete for talent

Gainsharing plans encompass more than just a monetary component

True

Garbage and recycling collectors are more likely to die at work than police officers.

True

High impact HR costs more per employee but ultimately saves money by reducing turnover and increasing levels of employee engagement

True

Hiring women to serve as personal attendants in the women's locker room of a health club would most likely be considered as a bona fide occupational qualification

True

Relatively flexible individual differences (IDs)include attitudes and emotions, and managers can help manage these differences

True

Senior Living Company has contracted with Tusk to Go to handle all of its employee relocation services to enable its company's HR department to focus on other critical activities. This is an example of outsourcing

True

Standard & Cramer is planning to downsize. Management sees a positive outcome being the opportunity to change company culture.

True

Teams are a cornerstone of work life in today's organizations.

True

Walmart has used a cost leadership strategy to become the largest company in the world

True

___________ are relatively stable and can stem from our parents' beliefs, our experiences in childhood and throughout life, and our religious, spiritual

Values

An employer administers a key personality test to all job applicants in the initial application process and then again at the final interview. It was found that scores on the personality test are very consistent with each other. This is am example of a selection test that meets the legality standard.

Fale

According to Ajzen's theory of planned behavior, attitudes, intentions, and behaviors are always in perfect alignment.

False

At Walmart, performance feedback is only given once a year during the annual performance review

False

_______ is a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when members' strivings for unanimity override their motivation to realistically appraise alternative courses of action.

Groupthink

Which of the following observations is true about equity theory?

It suggests that people evaluate the fairness of their situations by comparing them with those of others

Ben is preparing for his first job interview after graduating from college. He gets a haircut, purchases a suit, and has it tailored to fit. He practices answering common interview questions and he arrives for the interview 20 minutes early. Ben is engaging in __________.

impression management

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.

intergrative

Research shows that _________ are unreliable, low in validity, biased, costly, subjective, and can lead to legal issues

interviews

Alexia, one of your employees, always seems to be "taking it easy" often ignores problems as they arise, and rarely takes action on her own. It is likely she is ___________.

not a proactive personality

Senior management at the Longwell Corporation formulated its strategic plan independently then informed HR leaders of the specific of the plan this is an example of a(n) ____________ linkage.

one-way

Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and

organizational citizenship behavior

The __________ is he average compensation, including wages, salaries, and bonuses, of jobs in an organization.

pay level

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict.

personality

Martha worked for a marketing company with a casual atmosphere and informal culture. The company declared bankruptcy. Martha can't wait to find a similar position. In the past, she worked for companies with a more traditional and formal structure. She now has a new job in a bank. Martha dresses differently, puts in longer hours, and studies at home to better understand the bank's services. She is exhibiting _______ intelligence.

practical

A financial services firm administered a leadership assessment questionnaire to all job applicants for a management trainee job and then correlated scores on this test with the job performance of those who were hired one year later. This is an example of an assessment of ___________.

predictive validity

The _________ model of group development is when groups have periods of stable functioning until an event causes a dramatic change in norms, roles and/or objectives.

punctuated equilibrium

The ________ model of decision-making assumes that managers are entirely objective and possess all information for their decisions. In this model, decisions demonstrate perfect logic

rational

A telecommunications firm hires a large number of customer service representatives for its call center. Angela Robinson, an applicant with a physical disability that limits the use of her arms and hands, applied for one of the customer service representatives jobs. Angela met all of the basic qualifications for the job, but she requested the employer provide her with a voice-activated technology application so she can perform her job without use of her arms and hands. The employer agreed to do this and she was hired. This is an example of ________.

reasonable accommodation

Huang is charismatic and can often get other employees to work late on special projects by being friendly and fun to be around. He is exercising his _________ power.

referent

As part of the selection process, employer uses the personality test that produces consistent results when it's administered over time and different example of a _______ selection method.

reliable

Claire is an unmarried woman who just found out she is pregnant with her first child. Which of the following is correct?

Claire's employer says she is not eligible for maternity benefits because she is now considered disabled

Which of the following statements is true of the strategic implementation stage of the strategic management process?

During this stage, an organization follows through on a strategy chosen in the strategy formulation stage

Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on

Emotional stability

Which of the following is true about pay?

Employees attach great importance to pay decisions when they evaluate their relationship with the organization

Gabe has a supervisor who supports his work and understands his needs. He is rewarded for meeting his sales goals, but his salary isn't fair compared to those with the same job description and experience level. He also feels he puts more work into following up with sales leads than his colleagues. Gabe is lacking in what model of job satisfaction?

Equity

_____ focuses on the link between rewards and behaviors and emphasizes anticipated rewards.

Expectancy theory

Our guest speakers, Molly Himmelberg and Simeon Hinsey, began their careers in _________ before pivoting to corporate roles.

athletics

The _____________ imposes criminal penalties for corporate governing and accounting lapses

Sabarnes-Oxley Act

Ever since Damien interned at an accounting firm the summer after his freshman year of college, he's wanted to become a CPA working at a large firm. Now, several years later after graduating from college, passing the CPA exam, and working at a medium-sized firm, he's been offered a job at a large national firm with the potential to become a partner in five years. Which of the five needs has Damien attained?

Self-Actualization

______________ refers to the systematic planned strategic effort by a company to use bundles of human relations management (HRM) practices to attract, retain, develop, and motivate highly skilled employees and managers

Talent management

Otto, the CEO of a company, appraises his managers based on how well they empower their employees. which of the following managers is Otto likely to rate the highest in this regard?

Yao, who assigns responsibilities to his subordinates and only intervenes when there is a need

Angela accidentally deleted a hard drive filled with important client files. Her supervisor loudly criticized her in front of her colleagues and other managers and called her an idiot. He continues to bring up this mistake long after it occurred. This is an example of __________.

abusive

The extent to which a performance measure is deemed to be satisfactory or adequate by those who use it is known as its ________.

acceptability

The three components of attitude include:

affective, cognitive, behavioral

Reliability and validity

are related in that for a measure to be valid, it must be reliable

The three key elements of equity theory are outputs, inputs and a(n) ___________.

comparison of the ratio of outputs and inputs

the right fit, Incorporated has come up with a new technical test to assess the knowledge of job applicants. to attest the validity of the test, they request that present employees take the new technical test and correlate it with their job performance. which of the following types of validation has the right fit, Incorporated use to test the validity of its new technical test?

concurrent validation

Linda wants to leave her company. No one ever seems to do what they say they will do. In addition, her manager's expectations seem to change from one day to the next. Linda is missing ___________.

contractual trust

_________ teams are created with members from different disciplines within an organization, such as finance, operations, and R&D.

cross-functional

The dean of Roan College is looking for a new head of admissions. She wants to be sure that Roan College has an admissions program with the highest standards. As the committee interviews various candidates, the dean tries to point out potential flaws in each person. She is playing the role of

devil's advocate

Apple has pursued a ___________ by creating an impression that their product is different than others in the industry, creating a distinct brand image, and offering unique features in their products.

differentiation strategy

Marvin is a medical technician who administers stress tests. He has a low tolerance for ambiguity and is oriented toward task and technical concerns when making decisions. The ________ style is well suited for this position.

directive

Ergon Incorporated, a high-end bakery, has a large production facility that employs 1,000 workers. The company recently filled 200 job openings. As a part of evaluating applicants, the company administered the same tests and used the same standards for evaluating all job applicants. Despite this, an analysis of the company's hiring data reveal that women applicants were hired at a much lower rate than male applicants. This is an example of _____________.

disparate impact

The national retail clothing company has been hiring only white cisgender male sales associates between the ages of 18 and 26 ( all other applicants have been turned away) because it's executives believe doing so is consistent with its brand image. In what form of discrimination is this company engaging?

disparate treatment

Senior management at ELZ Corporation, an athletic shoe manufacturer, has hired you as a consultant to help them develop a strategy to enhance the ability to be efficient and minimize costs in a highly competitive and price-sensitive industry. When meeting with management, the CEO asks you about the possibility of pursuing a lean-thinking strategy and what it attempts to do. Your response should be that when a company participates in lean thinking, it evaluates current practices to:

do more with less effort, time, space, and equipment

If a speedy decision is needed, the _______ conflict handling style is appropriate.

dominating

The __________ theory describes the conditions when the benefits of higher pay outweigh higher costs

efficiency wage

The CUL8TR Corporation has been using "People-Pro," a sophisticated form of HR management software to keep track of employee data for the past 10 years. The software has become outdates and cumbersome and often results in more problems than solutions, but the president of the HR division has decided to continue using this software, rather than purchase a different product, because the company has invested so much time and money in "People-Pro" over the years. This decision best represents the _________ decision-making bias

escalation of commitment

When Jackson exceeds his sales goal for the month, he will get a 20 percent bonus along with recognition in the monthly corporate newsletter. This is an example of which type of motivation?

extrinsic motivation

Bullying is usually not evident to others.

false

Baby Cakes, a new bakery in Fayetteville, is attempting to maximize profits but knows. the company cannot change too much for its cakes and pastries in this market. As the company explores locations, the owner notes rent, property taxes, and parking costs. These are examples of __________ costs.

fixed

Title VII of the Civil Rights Act of 1964

forbids discrimination based on race, color, religion, sex, or national origin

Consultative interactions, a focus on the issues, mutual respect, and useful give and take, are all characteristics of ___________.

functional

The main provision of the Occupational Safety and Health Act states that each employer should furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm. This is referred to as the

general duty clause

We all use mental shortcuts or __________ when making decisions

heuristics

The Star Corporation is a biotech company that engages in a lot of research and development, conducts research to identify improvements in product or service quality, trains workers on associated best practices, and then conducts ongoing meetings to pinpoint specific takeaways for future improvements in their work process. This company is an example of a(n) __________.

learning organization

Corporate boards of directors have the authority to decide on management issues with a vote. This exemplifies their ___________ power.

legitimate

__________ power is the basis of power that most people think of as authority as it is anchored to one's formal position

legitimate

Jason is responsible for conducting the annual performance evaluations for his subordinates. Even though he has observed that some of his subordinates performed poorly throughout the year, he decided to give everyone high performance ratings regardless of their performance. This is an illustration of ________.

leniency

Sofia has been putting in a lot of overtime. Her supervisor keeps telling her that she will be rewarded. To date, Sofia has seen no change in her status or pay. This reflects a _____

low instrumentality

A(n) ______________ is suitable for an organization with a culture that promotes individual competition.

merit pay plan

Carlos works at Tyner Construction Company as an assistant project manager. His manager assured him that if his projects came in on time and under budget, he would be promoted within a year. At nine months, Carlo is promoted to project manager. This is an example of

met expectations

To provide excellent customer service to those in the electrical industry through the use of high-tech solutions is an example of ___________.

mission

In Destiny's annual performance review meeting with Eileen, who has been working at the company for two years, she suggets that if Eileen keeps up her good work, she will likely be offered a promotion within the next year. Destiny is exercising her __________ power.

reward

_________ leadership focuses on increased benefit to others rather than to oneself

servant

The __________ rater error is when individuals who are like us in race, gender, age, background, interests, beliefs, and the like receive higher performance ratings than those who are not.

similar to me

One of the major findings of goal-setting research is that the best goals are those that are:

specific and measurable

A company's competitiveness is related to their ability to satisfy the needs of _________, which includes workers, the community, customers, stockholders, and the environment

stakeholders

Rich is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Rich feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Rich's group currently in?

storming

The goal of ________ in an organization is to deploy and allocate resources in a way that it provides the company with a competitive advantage.

strategic management

Gessen Leatherworks is a large manufacture of handbags, wallets, and other small leather accessories. it has always lied behind its closest competitor, Odin leather goods. Gessen Leatherworks plans to overtake Odin leather goods by leveraging its strength in women's handbags and entering markets in the US Midwest that it had traditionally ignored. Gessen Leatherworks is in the ________ phase of strategic management.

strategy formulation

A __________ rating on performance is used in merit pay programs.

supervisor's

COMPX, a major computer hardware manufacturer, has been working to update it strategic plan so that it reflects an emphasis on achieving superior results in terms of the triple bottom line or economic, social, environmental benefits and doing so the COMPX business is seen as

sustainable

Wendy is a large-scale project manager. She can break down a project timelines, and ensure milestones are met. Wendy focuses more on end results than specific roles or the organization's overall mission. This is an example of ___________ leadership.

task-oriented

Conflict avoidance is why many qualified employees are passed over for management and executive positions

true

Groups socialize individuals into functioning organizational members by enforcing role expectations and norms

true

Interviews will have a higher content validation if experience-based questions are used

true

Quality specialists at Mountain Top Poultry collected data on the different types of errors in the chicken slaughter and evisceration process and plotted them in a bar chart showing the relative frequency of these different performance errors, listing the causes of errors in decreasing importance. This is an example of Pareto analysis

true

The Civil Rights Act of 1991 adds a financial incentive for compliance with anti-discrimination laws by allowing plaintiffs to sue for both compensatory and punitive damages

true

An investment banking firm found that an analytical skills selection test it had been using to hire financial associates actually helped the firm to obtain more major clients and increase the revenue and profitability of the firm. This is an example of a selection test that processes _____________.

utility

A financial services firm administers a logical reasoning skill test for all applicants to fill business analysis positions. Based on an evaluation of this test, it was found that the logical reasoning test does an excellent job of predicting the future job performance of business analysts.This result shows the logical reasoning skills test possesses

validity

Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ____ team.

virtual

Teddy is a project manager at a consulting firm. He travels 3 weeks of the month and works very long hours. When he's home, he is always checking e-mail. He has a three-year-old son and an infant daughter, and his wife is upset that he isn't participating in the daily functions of their family. He is experiencing ______________.

work-life conflict