mgmt OB

The perceptual process begins by attributing behavior to internal or external causes.

False

Which of the following terms best represents the positive or negative evaluations of the attitude object?

Feelings

Which of the following refers to the process of receiving information about and making sense of the world around us?

Perception

________ is the process of filtering information received by our senses.

Selective Attention

Attitudes represent a cluster of beliefs, motivation and feelings about an attitude object.

True

Beliefs are established perceptions about the attitude object.

True

Competencies refer to the complete set of motivations, abilities, role perceptions, and situational factors that contribute to job performance.

True

Confirmation bias causes us to screen out information that is contrary to our values and assumptions.

True

Emotions generate a core affect that something is good or bad, helpful or harmful, to be approached or avoided.

True

In terms of cross-cultural values, people in the United States tend to have relatively high individualism, middle to high achievement orientation, and medium to low power distance.

True

Organizational behavior encompasses the study of how organizations interact with their external environments.

True

Our emotions influence what we recognize or screen out.

True

People who believe that their successful completion of a project is due to their skill and hard work are making an internal attribution.

True

Stereotyping is an extension of social identity theory and a product of our natural process of organizing information through categorical thinking.

True

The MARS model identifies the four main factors that influence individual behavior: motivation, ability, role perceptions, and situational factors.

True

Three challenges organizations are facing include globalization, increasing workforce diversity, and emerging employment relationships.

True

Values are stable, evaluative beliefs about what is important in a variety of situations.

True

Motivation is an external force on the person that causes him/her to engage in specific behaviors.

False

Which of the following determine whether intentions translate into behavior?

All four elements of the MARS model

OB can be used to fulfill the need to understand and predict the behavior of others in the organization. However, it is not helpful in influencing others to getting things done in organizations.

False

The ideal situation in organizations is to have employees whose values are perfectly congruent with the organization's values.

False

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

Cognitive dissonance

Some investors in the stock market become overconfident and ignore evidence that their strategies will lose money. This can be attributed to _____.

Confirmation Bias

Moods are less intense emotional states that are directed toward something or somebody in particular.

False

Anger, fear, joy, and sadness represent the:

Different types of emotions

Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of:

Emotional labor

A global mindset excludes the capacity to empathize and act effectively across cultures.

False

Emotions represent the cluster of beliefs, assessed feelings, and behavioral intentions towards something or someone guided by conscious logical reasoning.

False

In order for something to be called an organization, it must have certain assets such as buildings and equipment.

False

The process of assigning traits to people based on their membership in an identifiable social category is called:

Stereotyping