Midterm #2 Smartbook quesitons

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which of the following is not true of defensive behavior and effective listening

Defensive behavior can increase followers' subsequent willingness to pass additional unpleasant information to the leader

In the context of an organization, which of the following are the characteristics of good feedback

Descriptive, specific, direct

who among the following are most likely to engage in passive listening

Gabriella who thinks about the next thing she needs to tell a speaker, Adrian who seldom focuses on understanding a speaker

which type of goal is most likely to lead to higher levels of effort and performance

I will maintain a B average next year

Which of the following is not a use of the leadership pipeline model

Identifying a cadre of upcoming leaders

Which type of leadership style suggests that exertion of minimal effort to get required work done is appropriate to sustain organizational management

Impoverished Management

Which of the following is not one of the three general requirements for successful interventions at the team level

Interventions should involve subjective data whenever possible

In the context of an organization, identify the true statements about a balanced scorecard in comparison with a team scorecard

It includes organizational goals involving customers, marketing, sales, finance, operations, Human Resources and the like it usually defines how the organization as a whole defines winning

Why do organizations like electronic performance monitoring

It provides more control and helps take time wasting behavior out of the workplace

In which country is 360 degree feedback unlikely to be effective

Japan

according to the systems view of communication, match the components of communication skills with their description

Knowledge: concerns the intentions of a leader and being aware of what medium is most effective and whether a message was heard and understood behavior: it concerns the actions associated with communicating verbally and nonverbally evaluation: includes feedback concerning whether a message was understood by a receiver

Early research on leader behavior at Ohio State University was completed using a questionnaire called the _ _ Description Quesitionairre

Leader Behavior

which of the following is true?

Leaders should work to optimize over time the growth of all employees by matching opportunities to subordinates skills and needs

_ refer to the informal rules groups adopted to regulate and regularize group members' behaviors

Norms

What are the drawbacks of electronic performance monitoring in an organizational context

People do not like the intrusive nature of electronic performance monitoring and being pushed to the limit at work it runs counter to the concepts of employee autonomy, empowerment, engagement, and creativity

_ conflict occurs when role expectations violate a person's values

Person-role

_ _ occurs when leaders and followers are given incompatible goals to accomplish

Role conflict

Which of the following are guidelines one should follow as part of the first step in solving a problem in organizational settings?

Scapegoating or blaming individuals or groups for the problem should be avoided the statement of the problem should not imply that any particular solution is the correct one

According to Potter and Rosenbach, which tool can be helpful in identifying how to best motivate and lead team members

Scatter plots

All of the following except which are levels in the input stage of the Team Leadership Model

Situational factors

steps taken for a 360 degree questionnaire

1. identify the behavior leaders need to exhibit to be effective at a particular organizational level 2. build questionnaires that reflect the behaviors leaders need to exhibit to be effective at a particular organizational level 3. administer the questionnaires created to target individuals, superiors, peers and direct reports 4. generate feedback reports that reflect the consolidated rating results

Arrange the steps of the systematic process used in large organizations for collecting potential and readiness information about followers int he correct order of occurrence

1. leaders provide low, moderate, or high performance and potential ratings for each of their direct reports 2. the ratings provided by leaders for their followers are used to indicate where the followers currently stand in the 9 box matrix 3. calibration meetings are held to standardize ratings across leaders with similar groups of followers

verbal 360 technique

10-15 superiors, peers, and direct reports are asked to share a target individuals strengths and areas of improvement as a leader in phone or face to face interviews

Which of the following statements on 360 degree feedback in organizations is not true

360 degree feedback systems are designed to make comparisons between people

How many people should participate in a brainstorming group

5-7

In the context of follower motivation, identify the macro psychological components that underlie empowerment

Stress, learning, motivation

Being able to manage the board of directors is a competency requirement for which organizational level

CEO

Some students routinely overestimate their performance on tests, but they lack competence and readily dismiss any information to the contrary. In the context of performance management, this example refers to the

Dunning-Kruger effect

people systematically overtime their own performance in areas where they lack competence and readily dismiss any information in the contrary. this is referred to as the

Dunning-Kruger effect

In an organizational context, identify the statements that show the differences between teams and groups

Team members often have more differentiated and specialized roles than do group members task interdependence typically is greater with teams than with groups

an artificial change in behavior due to the fact that a person or group is being studied refers to

The Hawthorne effect

the three touchdowns scored by the football team is an example of _ in the Team Leadership Model

output

According to the team leadership model, the results of the team's work are referred to as

outputs

_ occurs when groups become so cohesive they erect fences or boundaries between themselves and others

over bounding

_ occurs when groups become so cohesive they erect genes or boundaries between themselves and others

over bounding

which component of the rocket mode concerns the decision making latitude and resources the team has to accomplish its goals

power

Which of the following does not describe people who tend to be creative

practical

Individuals with a strong achievement orientation

prefer tasks that provide immediate feedback and are moderately difficult

In the context of an organization, the inefficiencies created by more and more people working together as a group are referred to as

process loss

before introducing new materials, leaders should provide a common frame of

reference

In an organizational context, identify the process measures of effectiveness that provide criteria by which one can examine how a team works

The team must have an appropriate strategy to accomplish tasks the team must work hard enough the team must have constructive and positive group dynamics among its members the team members must have sufficient knowledge and skills to perform tasks collectively

Which of the following is not true of assertive individuals

They act in an angry and loud manner

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of subordinates in an organizational context

They do what they are told, follow the rules, and are low to medium performers they tend to remain with their organizations for long periods

In the context of building expertise, what should leadership practitioners do to build technical competence

They must determine how their jobs contribute to the overall mission of their company, they must become an expert in their jobs through formal training or teaching others and seek opportunities to broaden their technical expertise

According to the Potter and Rosenbach followership model, identify the characteristics of politicians who are manipulative and selfish and have unhealthy needs to be the center of attention

They play games, start rumors, and get little done but take credit for others' work they jockey to be seen as indispensable to their leaders

in the context of leadership, identify the guidelines for individuals giving feedback to be helpful

They should give feedback only about behaviors actually under the other person's control they should be clear they should avoid being emotional

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of partners in an organizational context

They take the time to understand their leaders' perspectives and buy into their vision for the team They are committed to high performance and building good relationships with their leaders

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of contributors in an organizational context

They work best in jobs where they can be left alone to do their thing they rarely seek out their leaders' perspectives and generally wait for direction

Why do organizations often use the results of 9 box matrices and replacement tables to identify people to send to high potential programs

To accelerate their ability to assume greater leadership responsibilities to plug the ready now gap for critical leadership positions

Former General Electrics CEO Jack Welch credits much of the success of the company to 360 degree feedback

True

which behaviors are concerned with clarifying roles, acquiring and allocating resources, and reconciling organizational conflicts

Work facilitation

Which of the following is not a signal that stress levels may be too high

You have a lot of energy

which of the following is not descriptive of self talk of people who are nonassertive

affirming

delegating tasks provides opportunities for subordinates to gain experience in

all of the above (administration, problem solving, decision making)

The question of whether the collective membership of the team is appropriate for the task to be performed is concerned with which variable

boundaries

in the context of leadership skills, match the components of building expertise with their features

building technical competence: it often takes more of a hand-on approach to development than the other component building organizational or industry knowledge: it is hard to take a hands on approach to development in comparisons with the other component

analyzing issues, making decisions, financial savvy, and strategic thinking are all _ skills

business

a team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks

buy in

to acquire. bench strength, employers can

buy or build talent

all of the following except which are part of the rocket model of team effectiveness

buy-out

Elizabeth needs extra help on an upcoming project. Which of the following is the best way to request the extra help from her boss

by stating that the task requires two people to complete in the required time

Research on 360 degree feedback in organizations shows that emotions are contagious, which means that someone hanging out with a friend who is dependent, mad, or elated is much more likely to exhibit the same emotions. this is known as the

contagion effect

When building a new team or determining where an existing team is falling short, identify the components leaders using the rocket model or team effectiveness should always start with before moving to other parts of the model

context, mission, talent

when building a new team or determining where an existing team is falling short, identify the components leaders using the rocket model or team effectiveness should always start with before moving to other parts of the model

context, talent, mission

_ rewards or punishments are administered as consequences of a particular behavior

contingent

According to the Potter and Rosenbach Followership model, which type of follower is often motivated to become a subject matter expert in their organization

contributor

When team or organization effectiveness measures are affected by factors unrelated to follower performance, _ _ occurs

criterion contamination

when team or organization effectiveness measures are affected by factors unrelated to follower performance, _ _ occurs

criterion contamination

when teams or organization effectiveness measures are affected by factors unrelated to follower performance, _ _ occurs

criterion contamination

Which dimension of the Curphy and Roellig Followership model is concerned with a follower's ability to change the status quo, ask good questions, detect problems, and develop solutions

critical thinking

which type of justice concerns followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction

distributive justice

The dysfunctional role known as _ involves monopolizing group time and forcing views on others

dominating

Over the past decade, job satisfaction levels among employees in the U.S. has

dropped

when the best and the brightest in an organization become dissatisfied and leave _ turnover occurs

dysfunctional

the question 'what medium?' is concerned with the _ part of the communication system

expression

which of the following building blocks of leader behavior is/are easiest to change

experience

The ABC model breaks stressful events into a sequence including all of the following except

external symptoms

Behaviors that are not rewarded may eventually be eliminated through the process of

extinction

If you trust your memory, it is usually not necessary to take minutes at meetings as long as you summarize the meeting shortly after it is finished

false

In the context of the relationship between satisfaction and performance, satisfied, or happy, workers in an organization are always the most productive ones

false

The best solution to a problem is usually the first solution everyone thinks of

false

if an employee satisfaction survey reveals that employees are unhappy, it is usually best for leaders to conceal the results from followers

false

individuals with relatively complex self concepts are more prone to common stress related complaints

false

leaders should be ready to throw their meeting agendas out if a good creative discussion emerges

false

listing objectives for a meeting is usually not necessary

false

one can be an effective listener even if one does not pay attention to a speaker's nonverbal signals

false

the results of replacement tables used for filling a firm's key leadership positions are reviewed by senior leaders on a monthly basis

false

when giving feedback, it is best to cover as much as possible at a single point in time

false

which type of feedback are followers unlikely to believe

feedback that is designated to embarrass them

according to psychologists, people who find it difficult to see novel uses for things they are very familiar with have a mental block called functional

fixedness

The potter and rosenbach followership model is based upon which of the following

follower performance levels and the strength of the leader-follower relationship

People who manage stress well usually do all fo the following except

have low self complexity

According to the Leadership Grid, the most effective leaders have a _ concern for people and a _ concern for production

high, high

Research on 360 degree feedback shows that the least effective leaders had _ self ratings and _ ratings of others

high, low

one of the reasons employee engagement has become so popular over the years is the engagement shareholder value chain, in which it is believed that

higher employee engagement drives higher customer satisfaction

evaluation with stress

how well listeners can paraphrase a sender's message

Factors that lead to dissatisfaction at work in herzberg's two factor theory are called

hygiene

when using replacement tables for filling key leadership positions, companies first

identify those leadership roles most critical to strategy execution

what is the best way to tackle the leadership talent shortfall in an organization

identifying and developing followers who have the most potential to be effective leaders

all of the following are ways for leaders to actively ensure that their messages are being understood except

ignoring nonverbal cues from followers

when should leaders provide pertinent materials to meeting participants

in advance of a meeting

To delegate a task effectively in an organizational setting, leaders should

indicate what is to be accomplished

to delegate a task effectively in an organizational setting, leaders should refrain from

indicating how the task is to be accomplished

which of the following is not a source of information in a 360 degree feedback review

indirect reports

The level "I-1" suggests that a leader needs to look at the interests and motivations of each team member. these are referred to as _ _ in the model

individual factors

in the context of the contagion effect, research on 360 feedback in organizations shows that

individuals who work for superiors receiving above average ratings from others are likely to receive above average rating themselves

how much a leader emphasizes meeting work goals and accomplishing tasks is referred to as

initiating structure

Individual characteristics, team factors, and organizational systems are all part of the _ variable of the team leadership model

input

which of the following does not contribute to a healthy lifestyle

insufficient sleep

The question 'what do you want to accomplish' is concerned with the _ part of the communication system

intention

the degree to which people are given information about different reward procedures and are treated with dignity and respect is _ justice

interactional

Leadership competencies and behaviors having to do with adapting to stress, goal orientation, and adhering to the rules refers to

interpersonal skills

when someone is unable to perform all of his roles as well as he would like, _ conflict takes place

interrole

which of the following is not one of the three general requirements for successful interventions at the team level

interventions should involve subjective data whenever possible

In the context of groups, identify the true statements about ollieism

it is a problem with highly cohesive groups it is a variation of groupthink

which of the following is not true of the rocket model of team effectiveness

it is atypical

In the context of the fundamental needs that drive employees as described by Daniel Pink, _ is concerned with helping followers develop those skills that will enable them to perform at higher levels

mastery

In the context of the fundamental needs that drive employees as described by Daniel Pink, _ is the notion of doing something that matters, having an impact, or being a part of something bigger than oneself

meaning

In the context of evaluating followers' performance, most organizations consider themselves _ where those who get the best results are given the best rewards

meritocracies

which component of the rocket model is most easily observed

morale

Anything that provides direction, intensity, and persistence to behavior refers to

motivation

Another term for 360 degree feedback is _ feedback

multirater

the procedure similar to brainstorming that is used to generate ideas pertinent to a problem is called

nominal group technique

The procedure similar to brainstorming that is used to generate ideas pertinent to a problem called

nominal group techniques

The Shipboard Articles that individuals had to sign before they could become part of a pirate ship are similar to the _ of modern organizations

norms

The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the _ component of the rocket model or team effectiveness

norms

which behavior do norms govern in an organization

only those behaviors a group feels are important

leaders should call a meeting

only when the benefits outweigh the costs

Reasons why an individual might choose to stay with an organization include all of the following except

repetitive work

Which component of the rocket model of team effectiveness describes what the team actually accomplished

results

which of the following is not one of the variables identified by Ginnett that is essential to the effective functioning of teams

role

the text defines job satisfaction that is a result of leaders or followers are unclear about what they need to do and how they should do it is called _ _

role ambiguity

when there is a lack of clarity about exactly what expectations are, _ occurs

role ambiguity

In the context of an organization, identify a true statement about job satisfaction

satisfaction and engagement increase when people accomplish a task, particularly when the task requires a lot of effort

Individuals in the _ quadrant of the credibility matrix could include leaders who have spent little time with followers, who fail to follow through with commitments, or leaders who are new to the organization and have had little time to build relationships

second

analyzing the causes of the problem is the _ step of problem solving

second

A leader who wants to encourage followers to become partners should

seek input on issues and decision making

which type of employee do organizations with good selection processes tend to hire

self starters and brown nosers

According to the Curphy and Roellig followership model, which type of follower is the most effective

self-starter

In an organizational context, the phenomenon of reduced effort by people in a group when they are not individually accountable for their work is known as _

social loafing

Identify the true statements about succession planning in small companies

someone in a leadership position retiring or leaving to join another firm causes top management to make a replacement decision with an internal promotion or outside hire it is usually episodic and informal

identify the true statements about succession planning in small companies

someone in a leadership position retiring or leaving to join another firm causes top management to make a replacement decision with an internal promotion or outside hire it is usually episodic and informal

the best time to provide feedback is

soon after the behavior occurs

the most important step in accomplishing a goal is to

state it right from the beginning

According to I L Janis, to reduce groupthink in an organizational setting, leaders should refrain from

stating personal preferences or expectations that may bias group discussion

When providing feedback

stick to the facts as a general rule

which of the following should be a priority in a meeting

sticking to the agenda

Which of the following is not true of stress

stress always has a negative effect on people

_ is the process most organization use to make leadership potential and readiness decisions about followers

succession planning

leadership versatility approach

superiors, peers, and direct reports provide ratings not he extent to which target individuals demonstrate too much, just the right amount, or too little strategic, operations, enabling, or forcing leadership behavior for a particular position

which of the following are guidelines one should follow as part of the first step in solving a problem in organizational settings

the statement of the problem should not imply that any particular solution is the correct one scapegoating or blaming individuals or groups for the problem should be avoided

when a task is delegated, who should receive credit for a task well done

the subordinate

when delegating assignments, it is important to be sure that

the subordinate clearly understands the task and what is expected

which of the following is not a common reason for avoiding delegation

the task is undesirable

In the context of evaluating followers' performance, match the major components of most performance appraisal systems with their description

the what: evaluates the performance of followers against the goals outlined during the planning phases of the performance management cycle the how: concerns evaluations of followers' work related behaviors during the designated time period

in the context of evaluating followers' performance, match the major components of most performance appraisal systems with their descriptions

the what: evaluates the performance of followers against the goals outlined during the planning phases of the performance management cycle the how: concerns evaluations of followers' work related behaviors during the designated time period

organizational goals are most likely to be achieved when

there is a commitment from the top and bottom

In terms of team effectiveness, context refers to all of the following except

these are all part of context

when choosing a time and place for a meeting, leaders should focus on

what is most convenient for all participants

when is feedback most helpful

when it is specific and points out behaviors to change

oral communication is most effective in which situation

when the personalized aspect is important

Which of the following issues related to gender and 360 degree feedback is not true

women are higher self-raters than men

The _ _ occurs when an individual suggests that the group engage in a particular activity that no one really wants to do, but true opinions are only voiced after the activity is over

Abilene paradox

which theory refers to the idea that an individual's tendency to exert effort toward task accomplishment depends in part on the strength of her motivation to achieve success

Achievement orientation

good leaders effectively communicate their expectations concerning a delegated task

Behavior

Which of the following is earnest, dutiful, conscientious, loyal, and is willing to do whatever the leader asks

Brown-Noser

Which of the following is not a leadership behavior that is likely to encourage followers to work harder to achieve group goals

Building relationships

According to the Ohio State studies, _refers to how friendly and supportive a leader is to subordinates

consideration

Good leaders check to see whether a delegated task was accomplished in a satisfactory manner

Criteria

Which of the following is not one of the types of followers in the potter and rosenbach followership model

Criticizer

_ refers to delegating leadership and decision making to the lowest level possible and ensuring that followers have the resources, skills and knowledge to make good decisions

Empowerment

In the context of the fundamental needs that drive employees as described by Daniel Pink, identify the examples of autonomy in the workplace

Letting sales representatives pick the customers they will pursue in an assigned geographic territory allowing employees to work at home or bring their pets to work providing flexible work hours

setting a common direction for the team involves which of the following components of the rocket model or team effectiveness

Mission

which of the following refers to the leadership competency of engaging a critical mass to take action to achieve a specific outcome or set of outcomes

Mobilization

Leaders need to be proficient at all the components of the performance management cycle when working with followers to accomplish group or organizational goals. match the components of the performance management cycle with their elements

Planning: Developing a thorough understanding of the team's or organization's goals, the role followers need to play in goal accomplishment, the context in which followers operate, and the behaviors they need to exhibit for the team to be successful Monitoring: Tracking follower performance, sharing feedback on goal progress, providing needed resources and coaching, and the like Evaluating: providing some type of summary feedback on job performance to followers

Which of the following can make a meeting more successful

Providing interim summaries of the group's discussion

_ refers to the administration of an aversive stimulus or the withdrawal of something desirable, each of which decreases the likelihood that a particular behavior will be repeated

Punishment

The _ effect occurs when leaders articulate high expectations for followers

Pygmalion

Identify Daniel Pink's views on the fundamental needs that drive employees who create new products or services or perform complex, non-routine work

What may be interesting, impactful, developmental, or empowering to one employee may have just the opposite effect on another Employees need to be paid at market rates for autonomy, mastery, and meaning to have an impact

In the context of followers' performance problems, leaders seem to have the most difficulty in recognizing and rectifying problems related to

a lack of motivation

which reward is likely to have the least impact on motivation in an operant system for improving followers' motivation and performance

a regular paycheck

behavior with stress

a sender's nonverbal signals

In an organizational context, a task where a group's output simply involves the combination of individual outputs is known as

additive task

Avoiding interpersonal conflict entirely by giving up or giving in or by expressing your needs in an apologetic, self affecting way refers to

acquiescence

Paraphrasing the sender's message is part of which way to improve active listening skills

actively interpret the sender's message

According to I L Janis, identify the symptoms of groupthink in an organizational context

an illusion of invulnerability stereotypes of the opposition as evil, weak, or stupid collective rationalization

According to I L Janis, identify the symptoms of groupthink is an organizational context

an illusion of invulnerability stereotypes of the opposition of evil, weak, or stupid collective rationalization

which person is likely to have higher stress levels

an individual who limits social interactions in order to focus on his career

in which type of an organization is creativity likely to be more difficult

an organization that is highly bureaucratic

Individuals with _ behavior are able to stand up for their own rights in a way that recognizes the concurrent right of others to do the same

assertive

individuals with _ behavior are able to stand up for their own rights in a way that recognizes the concurrent right of others to do the same

assertive

the behavioral opposite of both acquiescence and aggression is

assertiveness

in an organizational context, which of the following is the final step of problem solving

assessing the impact of the implemented solution

Research at the University of Michigan assumes that job-centered and employee-centered behaviors are

at opposite ends of a single continuum of leadership behavior

In the context of the fundamental needs that drive employees as described by Daniel Pink, _ is concerned primarily with making choices: Do followers have the freedom to work on things they find interesting, or are they given the latitude to get things done in ways that make sense to them?

autonomy

all of the following are important to setting goals except goals should be

based on bottom to top commitment

highly effective facilitators leading interventions should

be able to do all of these (help participants link their experiences to the work environment, have an understanding of the business involved, understand real time team dynamics)

to determine whether a meeting is necessary, leaders should do all of the following except

be sure the costs outweigh the benefits

Ellie needs to refuse a request by a subordinate. she should

be up front and offer suggestions about what could work instead

which type of feedback is most helpful for a subordinate

both positive and negative

During the dream stage of development, leaders should

clearly define the vision of the team

subgroups of individuals who often share the same goals, values, and expectations are referred to as

cliques

the glue that keeps a group together is referred to as a group

cohesion

The term being used to describe team leadership, network leadership, complexity leadership is _ leadership

collective

organizing a campaign to stop the construction of a Walmart store is an example of

community leadership

the text defines the process of building a team of volunteers to accomplish some important community outcome as

community leadership

what is the first step in effective delegation

deciding what to delegate

which of the following is not likely to result in dysfunctional turnover

declining costs

Leaders that successfully motivate followers do all of the following except

decrease customer satisfaction

_ allows leaders to free themselves of time consuming chores, give followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee

delegation

_ allows leaders to free themselves of time-consuming chores, gives followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee

delegation

which of the following is not a reason why delegation is important

delegation reduces responsibility

The functions of Team Leadership Model leadership include all of the following except which

describe

Competency models

describe the behaviors and skills managers need to exhibit if an organization is to be successful

In the _ phase of the Team Leadership Model (TLM), team members are selected and trained, a strategy is developed, and appropriate attitudes and values are instilled in team members

design

the ongoing work done with the team at the process level to find ways to improve an already well design team takes place at the _ phase of the team leadership model

development

The degree to which someone tells others something and ensures that they understand what was said refers to communication

effectiveness

which of the following is not a benefit of having a credible leader

employees are more likely to leave the company over the next two years

Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach

encourage a coachee to focus on his/her development

ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach

encourage a coachee to focus on his/her development

Supporting and praising others is part of the task role known as

encouraging

the rocket model or team effectiveness is predicated on the belief that leaders need to

ensure everyone has the same understanding of team context, goals, roles, rules, and other details

what is the first step of informal coaching

establishing a relationship build on mutual trust and respect with a follower

the _ stage of group development is characterized by polite conversation, the gathering of superficial information about fellow members, and low trust

forming

when delegating tasks, leaders should

give the public credit to subordinates when the task is successful

_ satisfaction assesses the overall degree to which employees are satisfied with their organization and their job

global

According to the University of Michigan studies, _ _ behaviors are concerned with motivating subordinates to accomplish the task at hand

goal emphasis

The text defines _ _ as setting clear performance targets and then helping followers to create systematic plans to achieve them

goal setting

which of the following is true

goals should be attainable and also challenging

In the context of the process measures of a team's effectiveness in an organization, the phrase " _ _" refers to interactions among team members, including aspects such as how they communicate with others, express feelings toward each other, and deal with conflict with each other

group dynamics

The sets of expected behaviors associated with particular jobs or positions in an organization are known as

group roles

Resolving interpersonal conflicts and reducing tension are part of the relationship role known as

harmonizing

context of 360 feedback processes found in organizations, identify the true statements about the verbal 360 degree technique in comparison with the leadership versatility approach

it tends to be used more with senior leaders because of the time and expense involved it provides very detailed and context-specific information on what leaders need to keep doing, do more of, and change in order to be more effective

In the context of an organization, identify the true statements about social facilitation

it typically occurs when the presence of others increases individual accountability for work it was first documented in classic experiences at the Hawthorne plant of the western electric company

_ refers to how much one likes a specific kind of job or work activity

job satisfaction

knowledge for stress

knowing what nonverbal signals to send and correctly interpreting the senders signals

Good leaders understand when and to whom a particular task should be delegated

knowledge

According to the University of Michigan studies, behaviors were the leader shows concern for subordinates refers to

leader support

According to the University of Michigan studies, which of the following are employee-centered dimensions of leadership behavior

leader support and interaction facilitation

In the context of leadership, which of the following is part of the third step win the coaching process

leaders and coachees. either jointly build a plan or have the coachees individually build a plan for the leaders to review

Concern for people and concern for production are the two dimensions of the

leadership Grid

the leadership behavior model that provides a type of road map for people wanting to occupy that top leadership positions in an organization is called the

leadership pipeline

In the context of tackling the leadership talent shortfall in an organization, a follower's capacity to advance one or more levels within his or her organization is known as

leadership potential

"in general, I am satisfied with my life and where it is going" is concerned with _ satisfaction

life

All of the following except which describes an empowered employee

low influence

Which of the following is not a characteristic of effective teams

low levels of communication

all of the following are true of groups except which

people are limited to one group at a time

In which parts of the GAPS analysis do you address how others see you

perceptions

Behaviors directed toward the organization's mission or goals or the products and services resulting form those behaviors concerns

performance

Behaviors directed toward the organization's mission or goals or the products and services resulting from those behaviors concerns

performance

Elizabeth's record sales last month are a reflection of her _ at work

performance

Which of the following is not part of motivation

performance

in which stage of group formation should leaders focus on task behaviors in order to improve productivity

performing

in a learning environment

personal development is an ongoing process

which of the following is not a good relaxation technique for an individual on a job interview

physical exercise

According to Daniel Pink, meaning is one of the fundamental needs that drive employees who create new products or services or perform complex, non-routine work. many knowledge workers want to work on things that make a difference, so one of the critical repsonsibilities of leaders is to

point out how the tasks and activities performed by followers help customers, their team, or their organization to be more successful

most firms use information such as certain personality traits, intelligence, and 360 degree feedback ratings to

provide candidates already on high potential and high performance lists with developmental feedback

after delegating a task, the leader should

provide the subordinates with some autonomy, but still monitor performance regularly

which of the following is not a reason to be flexible when giving feedback

providing feedback right away could allow everyone to forget about the behavior and just move on

the process by which project teams spend the most of the first half of their lives muddling through various ideas and strategies before engaging in a flurry of activity and a reexamination of their strategy is called _ equilibrium

punctuated

Which method of research was central to the early research on leader behavior at ohio state university

questionnaires

the choice on whether to communicate orally or in writing, publicly or privately, and so on is primarily dependent on

the purpose of the communication

All else being equal, people with higher levels of achievement orientation are likely to do all of the following except which

take longer to be promoted

a manager determining how many people are needed to staff the store and which roles each will play is concerned with which

talent

Some followers in an organization are such high performers that leaders are loath to let them go or let others know about their exceptional performance. this is referred to as

talent hoarding

If a job is meaningless, lacks sufficient autonomy, or provides no knowledge of results, a leader would not expect to see followers putting forth much effort. in the team leadership model, these are problems at the _ _ level

team design

the model that resembles a systems approach with inputs at the base, processes in the center, and outputs at the top is known as the

team leadership model

on average, which employee is likely to work the most hours per year

the American employee

all of the following are true of identifying what causes stress except

the causes of stress are always obvious

Sam's team has failed to successfully complete assigned tasks three months in a row. Sam's belief that it will probably fail yet again is an example of which

the golem effect

In the context of an organization, identify the guidelines given by terence brake for leaders of virtual teams

the leaders should create a sense of order and predictability the leaders should recognize the limits of available technologies the leaders hold be proactive and stay people focused

firms often use the results of 9 box matrices and replacement tables to identify people to send to high potential programs. identify the true statements about people who are identified as high potential and high performance types

they are sent on ex-pat or other plum assignments they often get to attend customized leadership training programs they are sent back to school to obtain MBAs or other advanced degrees

all of the following are true of leadership credos except

they should not be made public

Identify the typical features of fully engaged followers in an organization

they tend to be more committed to team and organizational success than others they tend to put in the hours necessary to complete assigned tasks

A manager trying to motivate his subordinates by focusing on the pride they will feel for completing a task successfully is unlikely to be successful if his subordinates are hungry or cold at the time

true

At work or school we can choose to perform a wide variety of behaviors, but performance would include only those behaviors related to the production of goods or services or obtaining good grades

true

High performing followers in an organization often become frustrated because of talent hoarding and leave companies to get promoted

true

Team or organization effectiveness measures all suffer from some degree of criterion contamination

true

The differentiation of followers in an organization is a critical aspect of evaluating their performance, and doing this should systemically improve the quality of followers over time

true

The results of various employee engagement surveys indicate leaders have a lot of work to do, as two-thirds of all U.S. workers are either not fully engaged or actively disengaged at work

true

Virtual teams require more leadership than typical teams

true

compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback

true

delegation can increase an organization's overall experience level, capability, and vitality

true

if the same group of followers in an organization comes up on high potential and high performance lists every year, then there is likely some problem with how these lists are getting generated

true

the two components of credibility are expertise and

trust

Active listening is a _ way process

two

If an individual wants to be perceived as being assertive, the individual should

use first-person pronouns when speaking

if an individual wants to be perceived as being assertive, the individual should

use first-person pronouns when speaking

in the context of an organization, match the techniques used to identify and evaluate followers' potential and performance with the description of their results

using measures of relevant experience, personality, and intelligence to identify followers' potential: results are unlikely to change much over time using 360 degree feedback and what and how ratings to evaluate job performance: the results are likely to change from one year to the next

constructs representing generalized behaviors or states of affairs that are considered by the individual to be important are called

values

Another name for a geographically dispersed team is a _ team

virtual


Ensembles d'études connexes

MCAT - Behavioral Science Master Set

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Chapitre 1: La structure de base de la comptabilité

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