Midterm #2 Smartbook quesitons
which of the following is not true of defensive behavior and effective listening
Defensive behavior can increase followers' subsequent willingness to pass additional unpleasant information to the leader
In the context of an organization, which of the following are the characteristics of good feedback
Descriptive, specific, direct
who among the following are most likely to engage in passive listening
Gabriella who thinks about the next thing she needs to tell a speaker, Adrian who seldom focuses on understanding a speaker
which type of goal is most likely to lead to higher levels of effort and performance
I will maintain a B average next year
Which of the following is not a use of the leadership pipeline model
Identifying a cadre of upcoming leaders
Which type of leadership style suggests that exertion of minimal effort to get required work done is appropriate to sustain organizational management
Impoverished Management
Which of the following is not one of the three general requirements for successful interventions at the team level
Interventions should involve subjective data whenever possible
In the context of an organization, identify the true statements about a balanced scorecard in comparison with a team scorecard
It includes organizational goals involving customers, marketing, sales, finance, operations, Human Resources and the like it usually defines how the organization as a whole defines winning
Why do organizations like electronic performance monitoring
It provides more control and helps take time wasting behavior out of the workplace
In which country is 360 degree feedback unlikely to be effective
Japan
according to the systems view of communication, match the components of communication skills with their description
Knowledge: concerns the intentions of a leader and being aware of what medium is most effective and whether a message was heard and understood behavior: it concerns the actions associated with communicating verbally and nonverbally evaluation: includes feedback concerning whether a message was understood by a receiver
Early research on leader behavior at Ohio State University was completed using a questionnaire called the _ _ Description Quesitionairre
Leader Behavior
which of the following is true?
Leaders should work to optimize over time the growth of all employees by matching opportunities to subordinates skills and needs
_ refer to the informal rules groups adopted to regulate and regularize group members' behaviors
Norms
What are the drawbacks of electronic performance monitoring in an organizational context
People do not like the intrusive nature of electronic performance monitoring and being pushed to the limit at work it runs counter to the concepts of employee autonomy, empowerment, engagement, and creativity
_ conflict occurs when role expectations violate a person's values
Person-role
_ _ occurs when leaders and followers are given incompatible goals to accomplish
Role conflict
Which of the following are guidelines one should follow as part of the first step in solving a problem in organizational settings?
Scapegoating or blaming individuals or groups for the problem should be avoided the statement of the problem should not imply that any particular solution is the correct one
According to Potter and Rosenbach, which tool can be helpful in identifying how to best motivate and lead team members
Scatter plots
All of the following except which are levels in the input stage of the Team Leadership Model
Situational factors
steps taken for a 360 degree questionnaire
1. identify the behavior leaders need to exhibit to be effective at a particular organizational level 2. build questionnaires that reflect the behaviors leaders need to exhibit to be effective at a particular organizational level 3. administer the questionnaires created to target individuals, superiors, peers and direct reports 4. generate feedback reports that reflect the consolidated rating results
Arrange the steps of the systematic process used in large organizations for collecting potential and readiness information about followers int he correct order of occurrence
1. leaders provide low, moderate, or high performance and potential ratings for each of their direct reports 2. the ratings provided by leaders for their followers are used to indicate where the followers currently stand in the 9 box matrix 3. calibration meetings are held to standardize ratings across leaders with similar groups of followers
verbal 360 technique
10-15 superiors, peers, and direct reports are asked to share a target individuals strengths and areas of improvement as a leader in phone or face to face interviews
Which of the following statements on 360 degree feedback in organizations is not true
360 degree feedback systems are designed to make comparisons between people
How many people should participate in a brainstorming group
5-7
In the context of follower motivation, identify the macro psychological components that underlie empowerment
Stress, learning, motivation
Being able to manage the board of directors is a competency requirement for which organizational level
CEO
Some students routinely overestimate their performance on tests, but they lack competence and readily dismiss any information to the contrary. In the context of performance management, this example refers to the
Dunning-Kruger effect
people systematically overtime their own performance in areas where they lack competence and readily dismiss any information in the contrary. this is referred to as the
Dunning-Kruger effect
In an organizational context, identify the statements that show the differences between teams and groups
Team members often have more differentiated and specialized roles than do group members task interdependence typically is greater with teams than with groups
an artificial change in behavior due to the fact that a person or group is being studied refers to
The Hawthorne effect
the three touchdowns scored by the football team is an example of _ in the Team Leadership Model
output
According to the team leadership model, the results of the team's work are referred to as
outputs
_ occurs when groups become so cohesive they erect fences or boundaries between themselves and others
over bounding
_ occurs when groups become so cohesive they erect genes or boundaries between themselves and others
over bounding
which component of the rocket mode concerns the decision making latitude and resources the team has to accomplish its goals
power
Which of the following does not describe people who tend to be creative
practical
Individuals with a strong achievement orientation
prefer tasks that provide immediate feedback and are moderately difficult
In the context of an organization, the inefficiencies created by more and more people working together as a group are referred to as
process loss
before introducing new materials, leaders should provide a common frame of
reference
In an organizational context, identify the process measures of effectiveness that provide criteria by which one can examine how a team works
The team must have an appropriate strategy to accomplish tasks the team must work hard enough the team must have constructive and positive group dynamics among its members the team members must have sufficient knowledge and skills to perform tasks collectively
Which of the following is not true of assertive individuals
They act in an angry and loud manner
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of subordinates in an organizational context
They do what they are told, follow the rules, and are low to medium performers they tend to remain with their organizations for long periods
In the context of building expertise, what should leadership practitioners do to build technical competence
They must determine how their jobs contribute to the overall mission of their company, they must become an expert in their jobs through formal training or teaching others and seek opportunities to broaden their technical expertise
According to the Potter and Rosenbach followership model, identify the characteristics of politicians who are manipulative and selfish and have unhealthy needs to be the center of attention
They play games, start rumors, and get little done but take credit for others' work they jockey to be seen as indispensable to their leaders
in the context of leadership, identify the guidelines for individuals giving feedback to be helpful
They should give feedback only about behaviors actually under the other person's control they should be clear they should avoid being emotional
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of partners in an organizational context
They take the time to understand their leaders' perspectives and buy into their vision for the team They are committed to high performance and building good relationships with their leaders
According to the Potter and Rosenbach followership model, which of the following are typical characteristics of contributors in an organizational context
They work best in jobs where they can be left alone to do their thing they rarely seek out their leaders' perspectives and generally wait for direction
Why do organizations often use the results of 9 box matrices and replacement tables to identify people to send to high potential programs
To accelerate their ability to assume greater leadership responsibilities to plug the ready now gap for critical leadership positions
Former General Electrics CEO Jack Welch credits much of the success of the company to 360 degree feedback
True
which behaviors are concerned with clarifying roles, acquiring and allocating resources, and reconciling organizational conflicts
Work facilitation
Which of the following is not a signal that stress levels may be too high
You have a lot of energy
which of the following is not descriptive of self talk of people who are nonassertive
affirming
delegating tasks provides opportunities for subordinates to gain experience in
all of the above (administration, problem solving, decision making)
The question of whether the collective membership of the team is appropriate for the task to be performed is concerned with which variable
boundaries
in the context of leadership skills, match the components of building expertise with their features
building technical competence: it often takes more of a hand-on approach to development than the other component building organizational or industry knowledge: it is hard to take a hands on approach to development in comparisons with the other component
analyzing issues, making decisions, financial savvy, and strategic thinking are all _ skills
business
a team that is seemingly in agreement on goals and rules, but then proceeds to do something different after the meeting lacks
buy in
to acquire. bench strength, employers can
buy or build talent
all of the following except which are part of the rocket model of team effectiveness
buy-out
Elizabeth needs extra help on an upcoming project. Which of the following is the best way to request the extra help from her boss
by stating that the task requires two people to complete in the required time
Research on 360 degree feedback in organizations shows that emotions are contagious, which means that someone hanging out with a friend who is dependent, mad, or elated is much more likely to exhibit the same emotions. this is known as the
contagion effect
When building a new team or determining where an existing team is falling short, identify the components leaders using the rocket model or team effectiveness should always start with before moving to other parts of the model
context, mission, talent
when building a new team or determining where an existing team is falling short, identify the components leaders using the rocket model or team effectiveness should always start with before moving to other parts of the model
context, talent, mission
_ rewards or punishments are administered as consequences of a particular behavior
contingent
According to the Potter and Rosenbach Followership model, which type of follower is often motivated to become a subject matter expert in their organization
contributor
When team or organization effectiveness measures are affected by factors unrelated to follower performance, _ _ occurs
criterion contamination
when team or organization effectiveness measures are affected by factors unrelated to follower performance, _ _ occurs
criterion contamination
when teams or organization effectiveness measures are affected by factors unrelated to follower performance, _ _ occurs
criterion contamination
Which dimension of the Curphy and Roellig Followership model is concerned with a follower's ability to change the status quo, ask good questions, detect problems, and develop solutions
critical thinking
which type of justice concerns followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction
distributive justice
The dysfunctional role known as _ involves monopolizing group time and forcing views on others
dominating
Over the past decade, job satisfaction levels among employees in the U.S. has
dropped
when the best and the brightest in an organization become dissatisfied and leave _ turnover occurs
dysfunctional
the question 'what medium?' is concerned with the _ part of the communication system
expression
which of the following building blocks of leader behavior is/are easiest to change
experience
The ABC model breaks stressful events into a sequence including all of the following except
external symptoms
Behaviors that are not rewarded may eventually be eliminated through the process of
extinction
If you trust your memory, it is usually not necessary to take minutes at meetings as long as you summarize the meeting shortly after it is finished
false
In the context of the relationship between satisfaction and performance, satisfied, or happy, workers in an organization are always the most productive ones
false
The best solution to a problem is usually the first solution everyone thinks of
false
if an employee satisfaction survey reveals that employees are unhappy, it is usually best for leaders to conceal the results from followers
false
individuals with relatively complex self concepts are more prone to common stress related complaints
false
leaders should be ready to throw their meeting agendas out if a good creative discussion emerges
false
listing objectives for a meeting is usually not necessary
false
one can be an effective listener even if one does not pay attention to a speaker's nonverbal signals
false
the results of replacement tables used for filling a firm's key leadership positions are reviewed by senior leaders on a monthly basis
false
when giving feedback, it is best to cover as much as possible at a single point in time
false
which type of feedback are followers unlikely to believe
feedback that is designated to embarrass them
according to psychologists, people who find it difficult to see novel uses for things they are very familiar with have a mental block called functional
fixedness
The potter and rosenbach followership model is based upon which of the following
follower performance levels and the strength of the leader-follower relationship
People who manage stress well usually do all fo the following except
have low self complexity
According to the Leadership Grid, the most effective leaders have a _ concern for people and a _ concern for production
high, high
Research on 360 degree feedback shows that the least effective leaders had _ self ratings and _ ratings of others
high, low
one of the reasons employee engagement has become so popular over the years is the engagement shareholder value chain, in which it is believed that
higher employee engagement drives higher customer satisfaction
evaluation with stress
how well listeners can paraphrase a sender's message
Factors that lead to dissatisfaction at work in herzberg's two factor theory are called
hygiene
when using replacement tables for filling key leadership positions, companies first
identify those leadership roles most critical to strategy execution
what is the best way to tackle the leadership talent shortfall in an organization
identifying and developing followers who have the most potential to be effective leaders
all of the following are ways for leaders to actively ensure that their messages are being understood except
ignoring nonverbal cues from followers
when should leaders provide pertinent materials to meeting participants
in advance of a meeting
To delegate a task effectively in an organizational setting, leaders should
indicate what is to be accomplished
to delegate a task effectively in an organizational setting, leaders should refrain from
indicating how the task is to be accomplished
which of the following is not a source of information in a 360 degree feedback review
indirect reports
The level "I-1" suggests that a leader needs to look at the interests and motivations of each team member. these are referred to as _ _ in the model
individual factors
in the context of the contagion effect, research on 360 feedback in organizations shows that
individuals who work for superiors receiving above average ratings from others are likely to receive above average rating themselves
how much a leader emphasizes meeting work goals and accomplishing tasks is referred to as
initiating structure
Individual characteristics, team factors, and organizational systems are all part of the _ variable of the team leadership model
input
which of the following does not contribute to a healthy lifestyle
insufficient sleep
The question 'what do you want to accomplish' is concerned with the _ part of the communication system
intention
the degree to which people are given information about different reward procedures and are treated with dignity and respect is _ justice
interactional
Leadership competencies and behaviors having to do with adapting to stress, goal orientation, and adhering to the rules refers to
interpersonal skills
when someone is unable to perform all of his roles as well as he would like, _ conflict takes place
interrole
which of the following is not one of the three general requirements for successful interventions at the team level
interventions should involve subjective data whenever possible
In the context of groups, identify the true statements about ollieism
it is a problem with highly cohesive groups it is a variation of groupthink
which of the following is not true of the rocket model of team effectiveness
it is atypical
In the context of the fundamental needs that drive employees as described by Daniel Pink, _ is concerned with helping followers develop those skills that will enable them to perform at higher levels
mastery
In the context of the fundamental needs that drive employees as described by Daniel Pink, _ is the notion of doing something that matters, having an impact, or being a part of something bigger than oneself
meaning
In the context of evaluating followers' performance, most organizations consider themselves _ where those who get the best results are given the best rewards
meritocracies
which component of the rocket model is most easily observed
morale
Anything that provides direction, intensity, and persistence to behavior refers to
motivation
Another term for 360 degree feedback is _ feedback
multirater
the procedure similar to brainstorming that is used to generate ideas pertinent to a problem is called
nominal group technique
The procedure similar to brainstorming that is used to generate ideas pertinent to a problem called
nominal group techniques
The Shipboard Articles that individuals had to sign before they could become part of a pirate ship are similar to the _ of modern organizations
norms
The rules that govern how teams make decisions, conduct meetings, get work done, hold team members accountable for results, and share information refer to the _ component of the rocket model or team effectiveness
norms
which behavior do norms govern in an organization
only those behaviors a group feels are important
leaders should call a meeting
only when the benefits outweigh the costs
Reasons why an individual might choose to stay with an organization include all of the following except
repetitive work
Which component of the rocket model of team effectiveness describes what the team actually accomplished
results
which of the following is not one of the variables identified by Ginnett that is essential to the effective functioning of teams
role
the text defines job satisfaction that is a result of leaders or followers are unclear about what they need to do and how they should do it is called _ _
role ambiguity
when there is a lack of clarity about exactly what expectations are, _ occurs
role ambiguity
In the context of an organization, identify a true statement about job satisfaction
satisfaction and engagement increase when people accomplish a task, particularly when the task requires a lot of effort
Individuals in the _ quadrant of the credibility matrix could include leaders who have spent little time with followers, who fail to follow through with commitments, or leaders who are new to the organization and have had little time to build relationships
second
analyzing the causes of the problem is the _ step of problem solving
second
A leader who wants to encourage followers to become partners should
seek input on issues and decision making
which type of employee do organizations with good selection processes tend to hire
self starters and brown nosers
According to the Curphy and Roellig followership model, which type of follower is the most effective
self-starter
In an organizational context, the phenomenon of reduced effort by people in a group when they are not individually accountable for their work is known as _
social loafing
Identify the true statements about succession planning in small companies
someone in a leadership position retiring or leaving to join another firm causes top management to make a replacement decision with an internal promotion or outside hire it is usually episodic and informal
identify the true statements about succession planning in small companies
someone in a leadership position retiring or leaving to join another firm causes top management to make a replacement decision with an internal promotion or outside hire it is usually episodic and informal
the best time to provide feedback is
soon after the behavior occurs
the most important step in accomplishing a goal is to
state it right from the beginning
According to I L Janis, to reduce groupthink in an organizational setting, leaders should refrain from
stating personal preferences or expectations that may bias group discussion
When providing feedback
stick to the facts as a general rule
which of the following should be a priority in a meeting
sticking to the agenda
Which of the following is not true of stress
stress always has a negative effect on people
_ is the process most organization use to make leadership potential and readiness decisions about followers
succession planning
leadership versatility approach
superiors, peers, and direct reports provide ratings not he extent to which target individuals demonstrate too much, just the right amount, or too little strategic, operations, enabling, or forcing leadership behavior for a particular position
which of the following are guidelines one should follow as part of the first step in solving a problem in organizational settings
the statement of the problem should not imply that any particular solution is the correct one scapegoating or blaming individuals or groups for the problem should be avoided
when a task is delegated, who should receive credit for a task well done
the subordinate
when delegating assignments, it is important to be sure that
the subordinate clearly understands the task and what is expected
which of the following is not a common reason for avoiding delegation
the task is undesirable
In the context of evaluating followers' performance, match the major components of most performance appraisal systems with their description
the what: evaluates the performance of followers against the goals outlined during the planning phases of the performance management cycle the how: concerns evaluations of followers' work related behaviors during the designated time period
in the context of evaluating followers' performance, match the major components of most performance appraisal systems with their descriptions
the what: evaluates the performance of followers against the goals outlined during the planning phases of the performance management cycle the how: concerns evaluations of followers' work related behaviors during the designated time period
organizational goals are most likely to be achieved when
there is a commitment from the top and bottom
In terms of team effectiveness, context refers to all of the following except
these are all part of context
when choosing a time and place for a meeting, leaders should focus on
what is most convenient for all participants
when is feedback most helpful
when it is specific and points out behaviors to change
oral communication is most effective in which situation
when the personalized aspect is important
Which of the following issues related to gender and 360 degree feedback is not true
women are higher self-raters than men
The _ _ occurs when an individual suggests that the group engage in a particular activity that no one really wants to do, but true opinions are only voiced after the activity is over
Abilene paradox
which theory refers to the idea that an individual's tendency to exert effort toward task accomplishment depends in part on the strength of her motivation to achieve success
Achievement orientation
good leaders effectively communicate their expectations concerning a delegated task
Behavior
Which of the following is earnest, dutiful, conscientious, loyal, and is willing to do whatever the leader asks
Brown-Noser
Which of the following is not a leadership behavior that is likely to encourage followers to work harder to achieve group goals
Building relationships
According to the Ohio State studies, _refers to how friendly and supportive a leader is to subordinates
consideration
Good leaders check to see whether a delegated task was accomplished in a satisfactory manner
Criteria
Which of the following is not one of the types of followers in the potter and rosenbach followership model
Criticizer
_ refers to delegating leadership and decision making to the lowest level possible and ensuring that followers have the resources, skills and knowledge to make good decisions
Empowerment
In the context of the fundamental needs that drive employees as described by Daniel Pink, identify the examples of autonomy in the workplace
Letting sales representatives pick the customers they will pursue in an assigned geographic territory allowing employees to work at home or bring their pets to work providing flexible work hours
setting a common direction for the team involves which of the following components of the rocket model or team effectiveness
Mission
which of the following refers to the leadership competency of engaging a critical mass to take action to achieve a specific outcome or set of outcomes
Mobilization
Leaders need to be proficient at all the components of the performance management cycle when working with followers to accomplish group or organizational goals. match the components of the performance management cycle with their elements
Planning: Developing a thorough understanding of the team's or organization's goals, the role followers need to play in goal accomplishment, the context in which followers operate, and the behaviors they need to exhibit for the team to be successful Monitoring: Tracking follower performance, sharing feedback on goal progress, providing needed resources and coaching, and the like Evaluating: providing some type of summary feedback on job performance to followers
Which of the following can make a meeting more successful
Providing interim summaries of the group's discussion
_ refers to the administration of an aversive stimulus or the withdrawal of something desirable, each of which decreases the likelihood that a particular behavior will be repeated
Punishment
The _ effect occurs when leaders articulate high expectations for followers
Pygmalion
Identify Daniel Pink's views on the fundamental needs that drive employees who create new products or services or perform complex, non-routine work
What may be interesting, impactful, developmental, or empowering to one employee may have just the opposite effect on another Employees need to be paid at market rates for autonomy, mastery, and meaning to have an impact
In the context of followers' performance problems, leaders seem to have the most difficulty in recognizing and rectifying problems related to
a lack of motivation
which reward is likely to have the least impact on motivation in an operant system for improving followers' motivation and performance
a regular paycheck
behavior with stress
a sender's nonverbal signals
In an organizational context, a task where a group's output simply involves the combination of individual outputs is known as
additive task
Avoiding interpersonal conflict entirely by giving up or giving in or by expressing your needs in an apologetic, self affecting way refers to
acquiescence
Paraphrasing the sender's message is part of which way to improve active listening skills
actively interpret the sender's message
According to I L Janis, identify the symptoms of groupthink in an organizational context
an illusion of invulnerability stereotypes of the opposition as evil, weak, or stupid collective rationalization
According to I L Janis, identify the symptoms of groupthink is an organizational context
an illusion of invulnerability stereotypes of the opposition of evil, weak, or stupid collective rationalization
which person is likely to have higher stress levels
an individual who limits social interactions in order to focus on his career
in which type of an organization is creativity likely to be more difficult
an organization that is highly bureaucratic
Individuals with _ behavior are able to stand up for their own rights in a way that recognizes the concurrent right of others to do the same
assertive
individuals with _ behavior are able to stand up for their own rights in a way that recognizes the concurrent right of others to do the same
assertive
the behavioral opposite of both acquiescence and aggression is
assertiveness
in an organizational context, which of the following is the final step of problem solving
assessing the impact of the implemented solution
Research at the University of Michigan assumes that job-centered and employee-centered behaviors are
at opposite ends of a single continuum of leadership behavior
In the context of the fundamental needs that drive employees as described by Daniel Pink, _ is concerned primarily with making choices: Do followers have the freedom to work on things they find interesting, or are they given the latitude to get things done in ways that make sense to them?
autonomy
all of the following are important to setting goals except goals should be
based on bottom to top commitment
highly effective facilitators leading interventions should
be able to do all of these (help participants link their experiences to the work environment, have an understanding of the business involved, understand real time team dynamics)
to determine whether a meeting is necessary, leaders should do all of the following except
be sure the costs outweigh the benefits
Ellie needs to refuse a request by a subordinate. she should
be up front and offer suggestions about what could work instead
which type of feedback is most helpful for a subordinate
both positive and negative
During the dream stage of development, leaders should
clearly define the vision of the team
subgroups of individuals who often share the same goals, values, and expectations are referred to as
cliques
the glue that keeps a group together is referred to as a group
cohesion
The term being used to describe team leadership, network leadership, complexity leadership is _ leadership
collective
organizing a campaign to stop the construction of a Walmart store is an example of
community leadership
the text defines the process of building a team of volunteers to accomplish some important community outcome as
community leadership
what is the first step in effective delegation
deciding what to delegate
which of the following is not likely to result in dysfunctional turnover
declining costs
Leaders that successfully motivate followers do all of the following except
decrease customer satisfaction
_ allows leaders to free themselves of time consuming chores, give followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee
delegation
_ allows leaders to free themselves of time-consuming chores, gives followers developmental opportunities, and increase the number of tasks accomplished by the work group, team, or committee
delegation
which of the following is not a reason why delegation is important
delegation reduces responsibility
The functions of Team Leadership Model leadership include all of the following except which
describe
Competency models
describe the behaviors and skills managers need to exhibit if an organization is to be successful
In the _ phase of the Team Leadership Model (TLM), team members are selected and trained, a strategy is developed, and appropriate attitudes and values are instilled in team members
design
the ongoing work done with the team at the process level to find ways to improve an already well design team takes place at the _ phase of the team leadership model
development
The degree to which someone tells others something and ensures that they understand what was said refers to communication
effectiveness
which of the following is not a benefit of having a credible leader
employees are more likely to leave the company over the next two years
Ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach
encourage a coachee to focus on his/her development
ensuring alignment between career and development objectives, getting feedback from multiple sources on a regular basis, and reflecting with a partner are all ways a coach
encourage a coachee to focus on his/her development
Supporting and praising others is part of the task role known as
encouraging
the rocket model or team effectiveness is predicated on the belief that leaders need to
ensure everyone has the same understanding of team context, goals, roles, rules, and other details
what is the first step of informal coaching
establishing a relationship build on mutual trust and respect with a follower
the _ stage of group development is characterized by polite conversation, the gathering of superficial information about fellow members, and low trust
forming
when delegating tasks, leaders should
give the public credit to subordinates when the task is successful
_ satisfaction assesses the overall degree to which employees are satisfied with their organization and their job
global
According to the University of Michigan studies, _ _ behaviors are concerned with motivating subordinates to accomplish the task at hand
goal emphasis
The text defines _ _ as setting clear performance targets and then helping followers to create systematic plans to achieve them
goal setting
which of the following is true
goals should be attainable and also challenging
In the context of the process measures of a team's effectiveness in an organization, the phrase " _ _" refers to interactions among team members, including aspects such as how they communicate with others, express feelings toward each other, and deal with conflict with each other
group dynamics
The sets of expected behaviors associated with particular jobs or positions in an organization are known as
group roles
Resolving interpersonal conflicts and reducing tension are part of the relationship role known as
harmonizing
context of 360 feedback processes found in organizations, identify the true statements about the verbal 360 degree technique in comparison with the leadership versatility approach
it tends to be used more with senior leaders because of the time and expense involved it provides very detailed and context-specific information on what leaders need to keep doing, do more of, and change in order to be more effective
In the context of an organization, identify the true statements about social facilitation
it typically occurs when the presence of others increases individual accountability for work it was first documented in classic experiences at the Hawthorne plant of the western electric company
_ refers to how much one likes a specific kind of job or work activity
job satisfaction
knowledge for stress
knowing what nonverbal signals to send and correctly interpreting the senders signals
Good leaders understand when and to whom a particular task should be delegated
knowledge
According to the University of Michigan studies, behaviors were the leader shows concern for subordinates refers to
leader support
According to the University of Michigan studies, which of the following are employee-centered dimensions of leadership behavior
leader support and interaction facilitation
In the context of leadership, which of the following is part of the third step win the coaching process
leaders and coachees. either jointly build a plan or have the coachees individually build a plan for the leaders to review
Concern for people and concern for production are the two dimensions of the
leadership Grid
the leadership behavior model that provides a type of road map for people wanting to occupy that top leadership positions in an organization is called the
leadership pipeline
In the context of tackling the leadership talent shortfall in an organization, a follower's capacity to advance one or more levels within his or her organization is known as
leadership potential
"in general, I am satisfied with my life and where it is going" is concerned with _ satisfaction
life
All of the following except which describes an empowered employee
low influence
Which of the following is not a characteristic of effective teams
low levels of communication
all of the following are true of groups except which
people are limited to one group at a time
In which parts of the GAPS analysis do you address how others see you
perceptions
Behaviors directed toward the organization's mission or goals or the products and services resulting form those behaviors concerns
performance
Behaviors directed toward the organization's mission or goals or the products and services resulting from those behaviors concerns
performance
Elizabeth's record sales last month are a reflection of her _ at work
performance
Which of the following is not part of motivation
performance
in which stage of group formation should leaders focus on task behaviors in order to improve productivity
performing
in a learning environment
personal development is an ongoing process
which of the following is not a good relaxation technique for an individual on a job interview
physical exercise
According to Daniel Pink, meaning is one of the fundamental needs that drive employees who create new products or services or perform complex, non-routine work. many knowledge workers want to work on things that make a difference, so one of the critical repsonsibilities of leaders is to
point out how the tasks and activities performed by followers help customers, their team, or their organization to be more successful
most firms use information such as certain personality traits, intelligence, and 360 degree feedback ratings to
provide candidates already on high potential and high performance lists with developmental feedback
after delegating a task, the leader should
provide the subordinates with some autonomy, but still monitor performance regularly
which of the following is not a reason to be flexible when giving feedback
providing feedback right away could allow everyone to forget about the behavior and just move on
the process by which project teams spend the most of the first half of their lives muddling through various ideas and strategies before engaging in a flurry of activity and a reexamination of their strategy is called _ equilibrium
punctuated
Which method of research was central to the early research on leader behavior at ohio state university
questionnaires
the choice on whether to communicate orally or in writing, publicly or privately, and so on is primarily dependent on
the purpose of the communication
All else being equal, people with higher levels of achievement orientation are likely to do all of the following except which
take longer to be promoted
a manager determining how many people are needed to staff the store and which roles each will play is concerned with which
talent
Some followers in an organization are such high performers that leaders are loath to let them go or let others know about their exceptional performance. this is referred to as
talent hoarding
If a job is meaningless, lacks sufficient autonomy, or provides no knowledge of results, a leader would not expect to see followers putting forth much effort. in the team leadership model, these are problems at the _ _ level
team design
the model that resembles a systems approach with inputs at the base, processes in the center, and outputs at the top is known as the
team leadership model
on average, which employee is likely to work the most hours per year
the American employee
all of the following are true of identifying what causes stress except
the causes of stress are always obvious
Sam's team has failed to successfully complete assigned tasks three months in a row. Sam's belief that it will probably fail yet again is an example of which
the golem effect
In the context of an organization, identify the guidelines given by terence brake for leaders of virtual teams
the leaders should create a sense of order and predictability the leaders should recognize the limits of available technologies the leaders hold be proactive and stay people focused
firms often use the results of 9 box matrices and replacement tables to identify people to send to high potential programs. identify the true statements about people who are identified as high potential and high performance types
they are sent on ex-pat or other plum assignments they often get to attend customized leadership training programs they are sent back to school to obtain MBAs or other advanced degrees
all of the following are true of leadership credos except
they should not be made public
Identify the typical features of fully engaged followers in an organization
they tend to be more committed to team and organizational success than others they tend to put in the hours necessary to complete assigned tasks
A manager trying to motivate his subordinates by focusing on the pride they will feel for completing a task successfully is unlikely to be successful if his subordinates are hungry or cold at the time
true
At work or school we can choose to perform a wide variety of behaviors, but performance would include only those behaviors related to the production of goods or services or obtaining good grades
true
High performing followers in an organization often become frustrated because of talent hoarding and leave companies to get promoted
true
Team or organization effectiveness measures all suffer from some degree of criterion contamination
true
The differentiation of followers in an organization is a critical aspect of evaluating their performance, and doing this should systemically improve the quality of followers over time
true
The results of various employee engagement surveys indicate leaders have a lot of work to do, as two-thirds of all U.S. workers are either not fully engaged or actively disengaged at work
true
Virtual teams require more leadership than typical teams
true
compared to when either feedback or goals are used alone, performance is higher when goals are accompanied with feedback
true
delegation can increase an organization's overall experience level, capability, and vitality
true
if the same group of followers in an organization comes up on high potential and high performance lists every year, then there is likely some problem with how these lists are getting generated
true
the two components of credibility are expertise and
trust
Active listening is a _ way process
two
If an individual wants to be perceived as being assertive, the individual should
use first-person pronouns when speaking
if an individual wants to be perceived as being assertive, the individual should
use first-person pronouns when speaking
in the context of an organization, match the techniques used to identify and evaluate followers' potential and performance with the description of their results
using measures of relevant experience, personality, and intelligence to identify followers' potential: results are unlikely to change much over time using 360 degree feedback and what and how ratings to evaluate job performance: the results are likely to change from one year to the next
constructs representing generalized behaviors or states of affairs that are considered by the individual to be important are called
values
Another name for a geographically dispersed team is a _ team
virtual
