Principles of Communication

Which is not an example of being aware of one's communication with others? a. a doctor explaining a diagnosis to a patient in simple terms b. a daughter arguing loudly and heatedly with her mother c. students lowering their voice while they're in the library d. a teacher clarifying a topic in her lecture

b. a daughter arguing loudly and heatedly with her mother

An email can lead to miscommunication because: a. it is a faster mode of communication b. there is no opportunity to interpret nonverbal cues c. receiver might not have access to the Internet d. sender might type in the wrong email address

b. there is no opportunity to interpret nonverbal cues

Which of the following would help build effective verbal communication skills? a. reading body language accurately b. understanding how to dress well c. developing a better vocabulary d. controlling inappropriate facial expressions

c. developing a better vocabulary

Small group interaction can lead to miscommunication when: a. group doesn't have a leader b. the group assignment is too easy c. group members don't listen thoughtfully to each other d. there is no group action plan

c. group members don't listen thoughtfully to each other

Which principle of effective communication is vital for a small task oriented group to be successful? a. create a strong and clear thesis statement b. establish a group action plan c. listen and respond carefully to others d. appoint a good leader

c. listen and respond carefully to others

Which is not an example of adapting messages appropriately? a. being respectful of another's cultural background b. doctor giving instructions to a patient using simple medical terms c. mom scolding her son harshly d. lowering your voice in a movie theater

c. mom scolding her son harshly

Which of these is not one of the five principles of communication? a. Listen and respond thoughtfully to others b. Effectively use and interpret non-verbal messages c. Appropriately adapt messages to others d. Use sarcasm and verbal cues to improve messages

d. Use sarcasm and verbal cues to improve messages

Which of the following is an example of adapting messages to others? a. attending a sign language class b. a student reading a passage to the class c. a counselor listening to his patient d. a mom talking to her toddler using simpler words

d. a mom talking to her toddler using simpler words

Which is not an example of effective nonverbal communication? a. a businessman wearing a suit to his corporate meeting b. applause during the end of a musical performance c. cheering your favorite team during a big game d. a public speaker delivering a congratulatory speech

d. a public speaker delivering a congratulatory speech

To ___________ means to change something to suit different circumstances or serve a different purpose. a. encourage b. acculturation c. discuss d. adapt

d. adapt

Which is not an example of effective usage and interpretation of verbal messages? a. responding with a courteous call to a rude message left on an answering machine or voice mail b. asking a group member for assistance with a project c. reading an assigned passage d. gesturing for a friend to be quiet

d. gesturing for a friend to be quiet

Which of the following would not affect the outcome of a job interview? a. body language b. clothing c. grammar d. interviewer's clothing

d. interviewer's clothing

Which of the following is not an example of thoughtful message encoding? a. using constructive criticism when evaluating a contest entry b. speaking to someone in their own language when traveling to another country c. dressing in a nice gown for a formal event d. issuing a loud, angry complaint about the meal you just had in a restaurant

d. issuing a loud, angry complaint about the meal you just had in a restaurant

Which of the following is an example of effective listening skills? a. finding a bargain at a sale b. looking up a word you don't know c. ignoring a person you dislike d. reaching a compromise with a colleague

d. reaching a compromise with a colleague

If there is a conflict between a person's verbal communication and non-verbal communication, people are more likely to believe their non-verbal communication.

True

A formal presentation can lead to miscommunication when: a. a speaker's non-verbal messages do not match his or her verbal messages b. the formal presentation is too long c. the speaker is overqualified d. the speaker's voice can be heard clearly

a. a speaker's non-verbal messages do not match his or her verbal messages

Which of the following is an example of interpreting verbal messages effectively? a. answering a teacher's question correctly b. arriving on time for work c. enrolling in a foreign language class d. being aware of the hand gestures you use in conversation

a. answering a teacher's question correctly

A solid understanding of __________ is the foundation of verbal communication. a. spoken and written language b. body language c. non-verbal language d. facial expressions

a. spoken and written language