Sympathy Review

What is a selection guide?

A tool used to show clients diverse, creative ideas for casket sprays and cremation designs

What is a eulogy?

A speech written about and delivered on behalf of the deceased person by a relative

What is a visitation?

A time when the loved ones of the deceased received family and friends

What is a script?

A ribbon that shows the relationship of the giver

What is a casket saddle?

A container that holds flowers on a casket

What is a floral pall/casket blanket?

A covering for a casket, can be any material

What is a cremation urn?

A receptacle for cremated remains

Payment for funeral arrangements should be collected when?

At the close of the sale and prior to the delivery of flowers.

What causes funeral customs to vary?

Faith to faith, geographic regions, cultures and families

What purpose do flowers serve at funerals?

Consolation, respect, and remembrance at funerals

What shapes are commonly used for set pieces?

Crosses, hearts, flags, wreaths

Where is the casket spray placed during a military funeral when a flag is draped over the casket?

Displayed on a stand near the casket

What is another term for standing spray?

Easel spray

What may be suggested to customers if they want to send something to the funeral that the family can take home and nurture as a living memorial?

Live plants

What is a European dish garden?

It contains blooming plants

If a florist is not sure what is appropriate for a particular type of service, who should they contact?

Religious Celebrant or Funeral Director

What is an inset piece?

Small flower arrangement placed inside the casket or casket lid.

What is a casket scarf?

Smaller than a blanket and is designed to drape over a closed casket or the closed side of a half-open casket, cheaper option than a blanket

What information is typically on the back of a sympathy enclosure card?

The sender's name, contact info. and a brief description of the arrangement

When designing a cremation urn arrangement, what should the goal of the florist be?

To enhance the cremation urn instead of obscuring it

What is a cemetery saddle?

Used for graves that have headstones, to place a floral spray on

What is interment?

When the remains of the deceased are placed in the ground or a mausoleum

An important sales technique is to sell funeral flowers from __________ stock.

existing

What materials are funeral baskets made in?

wicker, paper-mache, or plastic