ch5

High-level executives and managers often feel physical and mental effects due to the ______ that their demanding jobs cause. inertia benefits acclaim stress

stress

Psychologists use the term to describe a state of mental or emotional tension resulting from adverse or demanding circumstances.

stress

In a(n) ______ ______, managers study the positions in their workplaces to determine if stress is negatively impacting the workplaces. training intervention stress sabbatical wellness program stress audit

stress audit

What are some factors in determining why employees experience differing levels of stress? the nature of the stressors the size of the organization how much social support the individual receives the personality type of the employee

the nature of the stressors how much social support the individual receives the personality type of the employee

What are some factors in determining why employees experience differing levels of stress? the nature of the stressors the personality type of the employee how much social support the individual receives the size of the organization

the nature of the stressors the personality type of the employee how much social support the individual receives

Mercy Hospital offers stress management programs for its employees that are designed to help them recognize sources of stress and teach them stress-reduction skills. What is the name for this type of offering? challenge stressor training intervention flextime initiative sabbatical

training intervention

Ted has always been a hard-driving, competitive individual. He talks fast, walks fast, eats fast, and gets angry fast. Ted would likely be described as exhibiting the Type __ Behavior Pattern.

A

What are some organizational practices designed to reduce strains on employees? Employee assistance programs Type D behavioral programs Stress audit programs Health and wellness programs

Employee assistance programs Health and wellness programs

True or false: Employees can have different reactions to identical stressors as the result of a number of factors, such as perception, appraisal, and the degree of social support they receive. True False

True

People consider ______ job demands less stressful. hindrance benign primary work com

benign

In his job as an annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdrawals or reallocations. Since he perceives these duties to be routine, how would he categorize these less stressful duties? a challenge stressors b hindrance stressors c benign job demands d negative life events

c benign job demands

Pascal fully intended to finish the quarterly sales report by the end of the day but is repeatedly interrupted by phone calls and questions from coworkers. What type of hindrance stressor is Pascal experiencing? a. work complexity b. role conflict c. daily hassles d. role ambiguity

c. daily hassles

When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process? a. secondary appraisal b. stress evaluation c. primary appraisal d. tertiary assessment

c. primary appraisal

The type of stressors linked to the attainment of education and achievement are known as _____ stressors. secondary benign hindrance challenge

challenge

Supportive practices that help employees manage and balance their role demands include which of the following? stress audits primary appraisals compressed workweeks telecommuting flextime

compressed workweeks telecommuting flextime

What is the term for the actions and beliefs people use to face stress and the emotions caused by stress? a burnout b perseverance c strain d coping

d coping

Hindrance stressors most often trigger ______ emotions, whereas challenge stressors most often trigger ______ emotions. a. beneficial; detrimental b. constructive; destructive c. positive; negative d. negative; positive

d. negative; positive

Pascal fully intended to finish the quarterly sales report by the end of the day but is repeatedly interrupted by phone calls and questions from coworkers. What type of hindrance stressor is Pascal experiencing? role ambiguity role conflict daily hassles work complexity

daily hassles

What is the first step in managing stress? providing training in relaxation techniques determining the amount of stress in an organization and its causes considering alternate means of managing stressors providing resources to help employees cope with stressful demands

determining the amount of stress in an organization and its causes

What is the term for employer practices that are intended to help employees with personal problems, such as alcohol and drug dependencies, financial problems, or marital difficulties? challenge incentives training initiatives flextime initiatives health and wellness programs

health and wellness programs

Research has shown that people who experience ______ levels of hindrance stressors tend to have ______ levels of task performance. lower; lower higher; lower higher; higher

higher; lower

Bev and Noah are librarians at Summit Elementary School. Bev works on Mondays, Wednesdays, and Fridays, and Noah works on Tuesdays and Thursdays. They share the position salary and employee benefits proportionately. What is the name for this type of arrangement? presenteeism job sharing a sabbatical flextime

job sharing

Symptoms of ______ strains include high blood pressure, gastrointestinal problems, headaches, and heart disease. psychosocial physiological behavioral psychological

physiological

What kind of strains result from stressors affecting the healthy or normal functioning of the systems of the human body? behavioral psychological cognitive physiological

physiological

What kind of strains result from stressors affecting the healthy or normal functioning of the systems of the human body? cognitive behavioral physiological psychological

physiological

When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process? secondary appraisal primary appraisal stress evaluation tertiary assessment

primary appraisal

Laura is a new physician in a busy clinic. She wants to spend enough time with her patients to understand their health concerns, but the clinic schedules too many patients every day to be able to spend more than fifteen minutes with each one. Laura is frustrated with this state of events. What is she experiencing? daily hassles negative life events role ambiguity role conflict

role conflict

A Christian college offers faculty a paid leave from teaching for a semester if they wish to participate in a volunteer abroad program or a missions trip. What is the term for this type of leave? renewal program training intervention retreat sabbatical

sabbatical

A Christian college offers faculty a paid leave from teaching for a semester if they wish to participate in a volunteer abroad program or a missions trip. What is the term for this type of leave? sabbatical retreat training intervention renewal program

sabbatical

Primary appraisal answers the question "Is this stressful?" and ___ appraisal poses the question "What should be done?"

secondary

Studies have suggested that there is a strong linkage between Type A Behavior Pattern and what strain? Coronary heart disease Depression Emotional detachment Social isolation

Coronary heart disease

How do hindrance stressors affect job performance? They create a sense of accomplishment for workers. They create positive feelings about the job. They allow workers to earn promotions more easily. They create negative feelings about the job.

They create negative feelings about the job.

What is the term for the negative consequences associated with stress? a strains b stressors c challenges d cognitions

a strains

Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing? a stress b burnout c coping d role conflict

a stress

Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role ______ with this project. ambiguity conflict hassles overload

ambiguity

Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role ______ with this project. ambiguity overload hassles conflict

ambiguity