Chapter 11
The percentage of gross domestic product of the United States that is produced by the knowledge and information sectors is estimated to be about:
60%
Technology that consists of computer-based systems that attempt to emulate human behavior is called:
AI technology
Which of the following is a collaboration tool used to support knowledge management systems (KMS)?
Blogs, wikis, social bookmarking (ALL OF THE ABOVE)
In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics:
CBR
What type of knowledge management system did Procter & Gamble implement in order to increase the efficiency of their research and development organization?
Content Management System
The flow of events or transactions captured by an organization's system describes:
Data
In order, which are the value-adding steps in the knowledge business value chain?
Data and information acquisition, acquire, store, disseminate, apply
Which of the following systems digitizes, index, and tags documents according to a coherent framework?
Document management
Fuzzy logic is a type of:
Intelligent technique
Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called:
KWS
Which of the following is NOT a typical component or capability of an enterprise-wide knowledge management system?
KWS
Which of the following is NOT one of the four main dimensions of knowledge described in the chapter?
Knowledge has no locations.
What is meant by the statement "knowledge is sticky"?
Knowledge is hard to move
Which of the following statements best describes the relationship between collaboration and knowledge management?
Knowledge is useful only when shared with others.
Which of the following statements is NOT an accurate description of the importance of knowledge to a firm
Knowledge should be seen as similar to any other key asset, such as a financial asset, or a production facility.
________ often are designed and optimized for the specific tasks to be performed.
Knowledge workstations
Which of the following describes a difference between neural networks and genetic algorithms?
Neural networks are programmed to "learn."
The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of:
Organizational and management capital
Changing organizational behavior by sensing and responding to new experience and knowledge is called:
Organizational learning
Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of:
Practice
Expertise and experience of organizational members that has not been formally documented best describes:
Tacit Knowledge
WHich of the following statements about the use of wikis by firms is NOT true?
They are most appropriate for information that must be revised but does not need to be available 24/7
Hardware and software that attempts to emulate the processing patterns of the biological brain best describes:
a neural network
Backward chaining:
a strategy for searching the rule base in an expert system that begins with a hypothesis.
Forward chaining:
a strategy for searching the rule base in an expert system that begins with information entered by the user.
An inference engine is:
a strategy used to search the rule base in an expert system by forward chaining or backward chaining.
Investment workstations:
are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.
Which of the following is a type of intelligent technique?
case based reasoning
Virtually all expert systems deal with problems of:
classification
Which of the following techniques is used for knowledge discovery?
data mining
Genetic algorithms
develop solutions to particular problems using fitness, crossover, and mutation.
You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?
digital asset management system
Which of the following are the three major types of knowledge management systems?
enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques
Which of the following would NOT be classified as a knowledge work system?
expert system
You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is:
fuzzy logic
Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks fro individual users, business processes, or software applications, are called:
intelligent agents
To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use:
intelligent agents
What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?
intelligent agents
Which of the following is NOT a Web 2.0 tool firms are using to foster collaboration
intranets
Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n)
learning management system
Which of the following systems is NOT used to capture tacit knowledge?
neural network
It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because:
not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules.
Most knowledge workers require specialized knowledge work systems, but they also rely on
office systems
Virtual reality systems:
provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.
CAD workstations:
provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.
Which of the following would NOT be considered semistructured knowledge?
request for proposals
Once a knowlege taxonomy is developed, documents are all ______ with the proper classification.
tagged
Expert systems are expensive and time-consuming to maintain because:
their rules must be programmed every time there is a change in the environment, which in turn may change the applicable rules.
A _____ is very important to a knowledge worker's system (KWS)
user-friendly interface
Expert systems:
work in very limited domains.
