Intro to Management - Chapter 1

Which of these individuals is an example of a top manager - Kelli oversees the marketing department for a restaurant chain - Aisha is the CEO of a furniture manufacturing facility - Bryan is the shift supervisor at a retail clothing store - Roberto is the sales manager for three Midwest states

- Aisha is the CEO of a furniture manufacturing facility

Which employee is the best example of a functional manager? - Mallory, who became the CEO after working for the company for 12 years - Brett, who is the manager of the company's accounting department - Miguel, who is responsible for the company's warehouse, production, and product source lines - Rachel, who is a supervisor and is responsible for the activities of three employees at the company

- Brett, who is the manager of the company's accounting department

The company president meets with the senior managers to determine what is causing a problem, with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? - Planning - Controlling - Organizing - Leading

- Controlling

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? - Maribeth, who describes that her sales staff needs to contact twenty new customers each month of meet department goals - Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person - Harrison, who awards $75 bonus to any employee who brings in a new customer - Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming

- Maribeth, who describes that her sales staff needs to contact twenty new customers each month of meet department goals

Which of the following defines an organization? - two or more people who share interests, hobbies, or collective goals - a large number of people gathered together - a group of people who work together to achieve some specific purpose - a group formed by people who are seeking friendship or common interests

- a group of people who work together to achieve some specific purpose

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon? - ability to take risks - desire to learn - frustration with current situation - eager to please

- ability to take risks

a learned predisposition toward a given object is called a(n) _____. - value - obligation - resilience - attitude

- attitude

A company's management team demonstrates efficiency when it uses resources to - hire more staff - lower employee salaries - raise product prices - be cost effective

- be cost effective

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills. and attributes the company desired. In other words, Anika displayed _____. - meaningfulness - career readiness - sustainability - mindfulness

- career readiness

Monitoring performance against goals and taking corrective action as needed - planning - organizing - controlling - leading

- controlling

The managerial function of _____ involves monitoring performance, comparing it to goals, and taking corrective action when needed. - organizing - controlling - leading - planning

- controlling

Middle managers are said to have "high-touch" jobs because they - interact frequently with computer screens - make long-term planning decisions - direct daily tasks of nonmanagerial personnel - deal directly with people

- deal directly with people

As the sales manager at Audio Equipment Corp., Simone makes the best use of the limited resources available to her in order to achieve her company's goals. Which aspect of management is Simon practicing? - responsiveness - ambiguity - efficiency - groupthinl

- efficiency

In terms of management levels, managers who make short-term operating decisions and direct the tasks of nonmaterial personnel are called _____ managers. - middle - first-line - nonsupervisory - top

- first-line

Salvador supervises ten sales associates at a large retail store. What is Salvador's management level? - middle - first-line - part-time - top

- first-line

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a - team leader - functional manager - general manager - board member

- functional manager

Managers who are responsible for several organizational activities rather than just one are called _____ managers. - top - first-line - functional - general

- general

Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager? - specialty - staff - general - functional

- general

In the interview, Henri was asked if he was familiar with coding, to which he replied, "Yes, I am. I have taken three coding classes during my studies at Iowa State University." The interviewer was asking about which aspect of career readiness? - attitudes - knowledge - soft skills - meaningfulness

- knowledge

When Corinne asked why she didn't get the job, the manager replied, "I needed someone who understood basic accounting practices and you do not." Which aspect of career readiness for this job did the manager feel Corinne was lacking? - meaningfulness - knowledge - soft skills - attitudes

- knowledge

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech? - controlling - planning - leading - organizing

- leading

Motivating, directing, and influencing others to achieve organizational goals - planning - organizing - controlling - leading

- leading

Motivating, directing, and other influencing people to work hard to achieve the organization's goals us the definition of which management function? - conceptualizing - organizing - informing - leading

- leading

What are the duties of first-line managers? - making short-term decisions - directing non-management workers - facilitating team activities - making long-range plans

- making short-term decisions - directing non-management workers

It is Micah's role in the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role for this company. - front-line worker - board member - consultant - management

- management

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager. - top - nonsupervisory - middle - first-line

- middle

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______ - board members - middle managers - assembly workers - CEOs

- middle managers

In her role as a grocery store manager, Shara is able to make changes that affect customers, store employees, and individual department managers. This is an example of the _____ effect. - multiplier - responsibility - efficiency - value

- multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. -efficiency - competitive - value - multiplier

- multiplier

The majority of a company's workforce is made up of _____ - top executives - first-line managers - nonmanagerial employees - middle managers

- nonmanagerial employees

In business, a group of people who work together in attempt to achieve some specific purpose is known as a(n) _____ - cohort - organization - cadre - symposium

- organization

Arranging tasks, human resources, and other resources to accomplish the necessary work - planning - organizing - controlling - leading

- organizing

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resource. Which of the management functions is Shondra performing when she makes this decision? - controlling - planning - organizing -leading

- organizing

According to one case study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment - diversity and inclusion - organizing/evaluating information - written communication - critical/analytical thinking -motivation to learn

- organizing/evaluating information - written communication - critical/analytical thinking

In terms of career readiness, soft skills refer to _____ skills. - knowledge - technical - people

- people

The organizing function of management consists of arranging tasks, _____, and other resources needed to accomplish work. - people - goals - feedback - jobs

- people

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals. - controlling - leading - organizing - planning

- planning

Establishing goals and determining how to achieve them - planning - organizing - controlling - leading

- planning

Setting goals and figuring our how to achieve them describes the _____ function of the management process. - organizing - planning - leading - controlling

- planning

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development. - proactive - reactive

- proactive

Which of the following are management activities - distributing product and services - pursing organizational goals - integrating the work of people - performing assigned tasks - controlling the organization's resources

- pursing organizational goals - integrating the work of people - controlling the organization's resources

Geoff is a sales representative for a magazine distribution company. His sales have been down the past two months but he has analyzed his customer base and come up with a new approach for making sales. He is hopeful that he will be more successful this month. Geoff is demonstrating _____. - soft skills - resilience - meaningfulness - ambiguity

- resilience

The ability of an employee to bounce back from adversity and sustain him or herself when faced with a challenge is called _____. - ambiguity - resilience - context - attitude

- resilience

Jillian applied for the management position that opened up at her office but was told she didn't get the job because she had a difficult time working with others and was best at accomplishing tasks on her own. The company believes that Jillian lacks _____. - meaningfulness - knowledge - soft skills - attitude

- soft skills

Which are the elements of successful teams? - secrecy - structure - support - direction

- structure - support - direction

Who are the managers that help teams achieve their goals? - middle managers - first line managers - top managers - team leaders

- team leaders

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers. - nonsupervisory - top - first-line - middle

- top

Which of these employees is demonstrating a proactive leaning orientation? - Rosa has worked in her department for 12 years and often acts as a mentor for new hires - Grigor often takes the lead in volunteer opportunities at the office -Millicent is taking a computer coding class at the community college so she can apply for a new role at work. - Charlie is interested in applying for the management position at work and feels he has enough skills for the job.

-Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

True or False: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

True or False: Nonmanagerial employees do not formally supervise other employees

True

True or False: Taking ownership of a work project is an example of an attitude.

True