IS431-Chapter 1
Clerical and service workers consist largely of business and industrial specialists who perform highly skilled and specialized work.
FALSE Rationale: Technical and professional staff consists largely of business and industrial specialists who perform highly skilled and specialized work. Clerical and service workers perform most of the day-to-day transaction processing in the average business.
An example of a mobile user would be a student signing on to a distance education course website from home.
FALSE Rationale: That would be an example of a remote user. Mobile users have a constantly changing location.
Upper management people typically are the direct users of transaction processing systems.
FALSE Rationale: Upper management people generally use only DSS and EIS.
An application programmer is an example of a system designer.
FALSE
Decision support systems are tailored to the unique information needs of executives.
FALSE
Systems analysts basically work by themselves, analyzing a system through computerized tools.
FALSE
T/F: Business process redesign is the continuous monitoring of business processes to effect small, but measurable improvements in cost reduction and value-added.
FALSE
T/F: One of the problem-solving steps in systems analysis is to identify the problem.
FALSE
Your technical skills, not your communication skills, will be the single biggest factor in your career success or failure as a systems analyst.
FALSE Rationale: Almost without exception, your communication skills, not your technical skills, will be the single biggest factor in your career success or failure as a systems analyst.
T/F: An information system is the combination of computer technology (hardware and software) and telecommunications technology (data, image, and voice networks).
FALSE Rationale: An information system is an arrangement of people, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support the organization.
To use the Internet for improving the marketing of corporate image, product and services is the most complex task for electronic commerce applications.
FALSE Rationale: Business to business electronic commerce is the most complex.
Enterprise resource planning (ERP) software product is specifically designed to help a business achieve strategic, cross-functional and inter-continental objectives.
FALSE Rationale: Enterprise resource planning (ERP) software product is a fully integrated information system that spans most basic business functions required by a major corporation.
Ergonomics is a personal character trait in which an individual understands the difference between "right" and "wrong" and acts accordingly.
FALSE Rationale: Ethics is a personal character trade in which an individual understands the difference between "right" and "wrong" and acts accordingly.
Knowledge is processed data.
FALSE Rationale: Information is processed data. Knowledge is data and information that is further refined based on the facts, truths, beliefs, judgements, experience and expertise of the recipient.
T/F: Internal system users include customers, suppliers, and partners.
FALSE Rationale: Internal system users are employees of the business for which most information systems are built. They include clerical and service workers, technical and professional staff, supervisors, and managers.
T/F: Knowledge asset management is one of the technology drivers for today's information systems.
FALSE Rationale: Knowledge asset management is one of the business drivers for today's information systems.
The growth of mobile and wireless technologies simplifies systems analysis and design.
FALSE Rationale: Mobile and wireless technologies complicate screen sizes and connectivity issues.
Network architects are system builders who specialize in networking and telecommunications technologies and design, install, configure, optimize and support local and wide area networks.
FALSE Rationale: Network architects are system designers.
T/F: Process management is the activity of defining, planning, directing, monitoring, and controlling a project.
FALSE Rationale: Process Management is the ongoing activity that defines, improves, and coordinates the use of an organization's chosen methodology and standards for all system development projects.
If software programs need to be written for an information system, they are written during system design.
FALSE Rationale: Software is written during the system implementation phase.
T/F: If software programs need to be written for an information system, they are written during system analysis.
FALSE Rationale: Software is written during the system implementation phase.
System builders construct the information systems components based on the design specifications from the system owner.
FALSE Rationale: System builders construct the information systems components based on the design specifications from the system designers.
System designers are located in the functional units and subunits of the business, as well as the executive management.
FALSE Rationale: Systems owners and system users are located in the functional units and subunits of the business, as well as the executive management.
One example of Business-to-Business electronic commerce is the marketing of a corporate image on the Internet.
FALSE Rationale: The marketing of a corporate image on the Internet is just internal to a business and is among the simplest electronic commerce applications. It does not require business-to-business communications or interactive data transactions.
Total quality management (TQM) is a narrow approach to facilitate quality improvements and management within a specific product line.
FALSE Rationale: Total quality management (TQM) is a comprehensive approach to facilitating quality improvements and management within a business and its products and services.
A stakeholder for an information system is a technical employee working on the systems analysis and design.
FALSE Rationale: A stakeholder can be anyone who has an interest in the information system.
An information system must have computer hardware and software to be valid.
FALSE Rationale: An information system is an arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support the organization.
Executive managers are concerned with the short-term and tactical management issues.
FALSE Rationale: Executive managers are concerned with long-term and strategic management issues, middle managers are concerned with the short-term and tactical management issues.
Middle managers are concerned with the day-to-day management issues.
FALSE Rationale: Supervisors are concerned with the day-to-day management issues, while middle managers are concerned with the short-term, tactical management plans and problem solving.
An information system that processes payroll checks would be an example of a/an: a. TPS b. DSS c. MIS d. EIS e. expert system
TPS
A management information system can use data provided by a transaction processing system.
TRUE
A project manager is responsible for planning, monitoring and controlling projects with respect to schedule, budget and system quality.
TRUE
A system analyst is a specialist who studies problems and needs of an organization to determine how people, data, processes, and information technology can best accomplish improvements for their business.
TRUE
A system builder is a technical specialist who constructs information systems and components based on the design specifications generated by the system designers.
TRUE
A system development process can include both automated and manual tools to develop and maintain systems.
TRUE
A systems analyst must be able to communicate effectively, both verbally and in writing.
TRUE
Agile Development is a development strategy wherein the system developers are given the flexibility to select from a variety of appropriate tools and techniques to best accomplish the tasks at hand.
TRUE
Almost without exception, your communication skills, not your technical skills, will be the single biggest factor in your career success or failure as a systems analyst.
TRUE
An extranet is a secure, business-to-business network to facilitate data sharing and communication between companies.
TRUE
An information system is an arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support the organization.
TRUE
An information worker is a person whose jobs include the creation, collection, processing, distribution, and use of information.
TRUE
An intranet is a private, internal network built by a company to support business functions.
TRUE
B2B could ultimately evolve into electronic business. Electronic business is the complete, paperless and digital processing of virtually all business transactions that occur within and between businesses.
TRUE
Business process redesign (BPR) is the study, analysis and redesign of fundamental business processes to reduce costs and/or improve value-added to the business.
TRUE
Business processes are the work, procedure and rules required to complete the business tasks, independent of any information technology used to automated or support them.
TRUE
Business to Business (B2B) is the most complex form of electronic commerce.
TRUE
Business to consumer (B2C) electronic commerce attempts to offer new web based channels of distribution for traditional products and services.
TRUE
Business-to-Business (B2B) is the most complex electronic commerce application to facilitate the paperless and digital processing of virtually all business transactions that occur within and between businesses.
TRUE
Clerical and service workers perform most of the day-to-day transaction processing in the average business.
TRUE
Communication and collaboration systems enhance communication between people both inside and outside of the organization.
TRUE
Continuous process improvement examines a business process to implement a series of small changes for improvement.
TRUE
Contract programmers are one example of an external service provider.
TRUE
Customer Relationship Management (CRM) is a software application that provides customers with access to a business's processes from initial inquiry through post sale service and support.
TRUE
Demand for systems analysts will grow over the next several years.
TRUE
Due to the trend towards e-business and e-commerce applications most new information system applications are being designed for an Internet architecture.
TRUE
E-business is the use of the Internet to conduct and support day to day business activities.
TRUE
E-commerce is the buying and selling of goods and services by using the Internet.
TRUE
Enterprise Application Integration (EAI) is the process and technologies used to link applications to support the flow of data and information between those applications.
TRUE
Ethics is a personal character trait in which an individual understands the difference between "right" and "wrong" and acts accordingly.
TRUE
Executive managers are decision makers who tend to focus on overall business performance and strategic or long-term planning and problem solving.
TRUE
External system users can include employees of the organization.
TRUE
In a BPR business processes are carefully documented and analyzed for timeliness, bottlenecks, costs and whether or not each step truly adds value to the organization.
TRUE
Internal system users are employees of the business for which most information systems are built.
TRUE
Internet technologies are changing the fundamental technical architecture on which many organizations are building their internal information systems.
TRUE
Marketing of corporate image, products and services is the simplest form of electronic commerce application.
TRUE
Middleware is software that is used to translate and route data between different applications.
TRUE
Most organizations must supplement the ERP solution with custom software applications to fulfill business requirements that are unique to the industry and business.
TRUE
Most systems analysts need to be proficient in one or more high-level programming languages.
TRUE
Object Technology is a software technology that defines a system in terms of objects that consolidate data and behavior.
TRUE
Object-oriented analysis and design is a collection of tools and techniques for system development that will utilize object technologies to construct a system and its software.
TRUE
Portals are home pages that can be customized .to the specific needs of different individuals who can use them.
TRUE
Process Management is the ongoing activity that defines, improves and coordinates the use of an organization's chosen methodology and standards for all system development projects.
TRUE
Project Management is the activity of defining, monitoring and controlling a project to develop an acceptable system within the allotted time and budget.
TRUE
Scripting languages are simple programming languages designed specifically for Internet applications.
TRUE
Security and privacy issues have become increasingly important in the digital economy.
TRUE
Some systems analysts also have programming duties.
TRUE
Supervisors are decision makers who tend to focus on day-to-day management issues.
TRUE
Supply Chain Management (SCM) is a software application that optimizes business processes for raw material procurement through finished product distribution by integrating the logistical information systems of organizations with those of their supplier and distributors.
TRUE
System Analysis is the study of a business problem domain to recommend improvements and priorities for the solution.
TRUE
System Initiation is the initial planning for a project to define initial business scope, goals, schedule and budget.
TRUE
System analysts bridges the gap between those who need computer-based business solution and those who understand information technology.
TRUE
System analysts initiate change within the organization.
TRUE
System analysts may be permanently assigned to a team that supports a specific business function.
TRUE
System analysts may be temporarily pooled and assigned to specific projects for any business function as needed.
TRUE
System design is the specification or construction of a technical, computer based solution for the business requirements identified in a system analysis.
TRUE
System designers are technology specialists for information systems.
TRUE
System designers design the computer files, databases, inputs, outputs, screens, networks and programs that will meet the system users' requirements.
TRUE
System owners are more concerned with the costs and benefits of an information system, whole system users are more concerned with the functionality of the system.
TRUE
System owners are the information system's sponsors and chief advocates, usually responsible for funding the project to develop, operate and maintain the information system.
TRUE
System users are concerned withe functionality the system provides to their jobs and the system's ease of learning and ease of use.
TRUE
Systems analysts is basically a problem solver.
TRUE
Systems designers translate system users' business requirements and constraints into technical solutions.
TRUE
T/F: Business analyst focuses on only the non-technical aspects of systems analysis and design.
TRUE
T/F: Project scope, goals, schedule, and budget requirements are determined during the system initiation phase of the system development process.
TRUE
T/F: Systems analysts are frequently involved in the customization of the ERP applications and the redesign of business processes to use the ERP solutions.
TRUE
The internet has extended the traditional information boundaries to encompass other businesses or direct consumers as system users.
TRUE
The stakeholders for information systems can be broadly classified into five groups: system owners, system users, system designers, system builders, and system analysts/project managers.
TRUE
Today the trend is increasingly towards collaboration. Collaboration extends beyond the organization to include other organizations - even direct competitors.
TRUE
Total quality management (TQM) is a comprehensive approach to facilitating quality improvements and management within a business and its products and services.
TRUE
Web services are an example of B2B.
TRUE
Web services are reusable, web based programs that can be called from any other Internet program.
TRUE
ollaborative technologies are those that enhance interpersonal communications and team work.
TRUE
xHtml and XML are the fundamental languages of web page authoring and Internet application development.
TRUE
Any person who has an interest in existing or new information systems is known as: a. a stockholder b. an end-user c. a stakeholder d. a network manager e. none of these
a stakeholder
The study, analysis and redesign of fundamental business processes to reduce costs and/or improve value added to the business is known as: a. capability maturity model b. continuous process improvement c. business process redesign d. total quality management e. none of these
business process redesign
________________________ is the study, analysis and redesign of fundamental business processes to reduce costs and/or improve value added to the business.
business process redesign (BPR)
Which of the following is a basic type of electronic-commerce-enabled application? a. marketing of corporate image, products and services b. business-to-consumer commerce offering new channels of distribution c. business-to-business to allow the paperless and digital processing of business transactions between businesses d. all of the above e. none of these
all of the above
How does globalization affect systems analysis? a. information systems must support multiple languages b. information systems must support currency exchange c. information systems become more complex d. increased demand for multi-lingual analysts e. all of these
all of these
Which of the following is NOT a skill needed by a systems analyst? a. computer programming expertise b. problem-solving skills c. flexibility d. communication skills e. all of these are needed by a systems analyst
all of these are needed by a systems analyst
An arrangement of people, data, processes, and information technology that interact to support and improve day-to-day operations in a business as well as support the problem-solving and decision making needs of management and users is: a. an information system b. information technology c. expert system d. the Internet e. none of these
an information system
The term used to describe those people whose jobs involve the creation, collection, processing, distribution and use of information is: a. a network manager b. an information worker c. a systems owner d. a systems designer e. none of these
an information worker
Which of the following is not a technology driver for an information system? a. enterprise application b. object technologies c. knowledge asset management d. collaborative technologies e. networks and the Internet
knowledge asset management
Decision makers who are concerned with the overall business performance, any strategic or long-term planning, and problem solving are: a. supervisors b. middle managers c. executive managers d. mobile managers e. none of these
executive managers
An information system that helped doctors make diagnoses would be an example of a/an: a. TPS b. DSS c. MIS d. EIS e. expert system
expert system
If a fast food organization set up a web-based information system that employees, suppliers, and franchises could all access for coordination of deliveries, that would be an example of a/an: a. B2C b. intranet c. extranet d. ERP e. none of these
extranet
An __________________________ is an arrangement of people, data, processes, and information technology that interact to support and improve day-to-day operations in a business as well as support the problem-solving and decision making needs of management and users.
information system
A contemporary term that describes the combination of hardware, software and data communications is: a. an information system b. information technology c. expert system d. artificial intelligence e. none of these
information technology
__________________________ is a contemporary term that describes a combination of hardware, software, and telecommunications technology.
information technology
The term ________________________ was coined to describe those people whose jobs involve the creation, collection, processing, distribution and use of information.
information worker
If a university sets up a web-based information system that faculty could access to records student grades and advise students, that would be an example of a/an a. CRM b. intranet c. ERP d. extranet e. none of the above
intranet
Decision makers who are concerned with tactical (short-term) operational problems and decision making are: a. middle managers b. executive managers c. supervisors d. mobile managers e. none of the above
middle managers
An information system that supports the planning and assessment needs of executive management is a. DSS b. TPS c. ERP d. MIS e. None of the above
none of these
A ________________________ is any person who has an interest in an existing or new information system. They can be technical or non-technical workers.
stakeholder
The person who translates system users' business requirements and constraints into technical solutions is a: a. system designer b. system builder c. system user d. network manager e. none of these
system designer
________________________ design the system to meet the users' requirements.
system designers
An information system's sponsor and chief advocate is the: a. system user b. system builder c. system owner d. system analyst e. none of these
system owner
________________________ are the information system's sponsors and chief advocates. They are usually responsible for funding the project to develop, operate and maintain the information system.
system owners
The people who use or are affected by the information system on a regular basis, capturing, validating, entering, responding to, storing and exchanging data and information are: a. system owners b. system analysts c. system builders d. system users e. none of these
system users
________________________ actually use the system to perform or support the work to be completed. They define the business requirements and performance expectations for the system to be built.
system users
________________________ are the people who use or are affected by the information system on a regular basis, capturing, validating, entering, responding to, storing, and exchanging data and information.
system users
________________________ is the study of a business problem domain to recommend improvements and specify the business requirements for the solution.
systems analysis
A ________________________ studies the problems and needs of an organization to determine how people, data, processes, communications, and information technology can best accomplish improvements for the business.
systems analyst
________________________ is the specification or construction of a technical, computer-based solution for the business requirements identified in a systems analysis.
systems design
A comprehensive approach to facilitate quality improvements and management within a business and its products and services is known as: a. capability maturity model b. continuous process improvement c. business process redesign d. total quality management e. none of these
total quality management
TQM stands for which of the following: a. total quantity management b. total quality measurement c. total quality measure d. total quality management e. none of these
total quality management
________________________ is a comprehensive approach to facilitating quality improvements and management within a business and its products and services.
total quality management (TQM)
Management information systems (MIS): a. create and share documents that support day-to-day office activities b. process business transactions (e.g., time cards, payments, orders, etc.) c. capture and reproduce the knowledge of an expert problem solver d. use the transaction data to produce information needed by managers to run the business e. none of the above
use the transaction data to produce information needed by managers to run the business
A systems analyst who sells his or her expertise to other businesses is known as a/an: a. ERP b. ESP c. EIS d. B2C e. scab
ESP
CPI stands for which of the following a. central processing unit b. continuous process improvement c. continuous performance improvement d. control performance improvement e. none of these
continuous process improvement
________________________ is the continuous monitoring of business processes to effect small but measurable improves in cost reduction and value added.
continuous process improvement (CPI)
________________________ involves conducting both internal and external business over the Internet, intranets, and extranets. It includes the buying and selling of goods and services, the transfer of funds, and the simplification of day-to-day business processes through the use of digital communications.
electronic commerce (or e-commerce)
An ________________________ software product is a fully-integrated information system that spans most basic business functions required by a major corporation.
enterprise resource planning (ERP)
________________________ is a personal character trait in which an individual understands the difference between "right" and "wrong" and acts accordingly.
ethics
The person who ensures that systems are developed on time, within budget, and with acceptable quality is a: a. system designer b. project manager c. systems owner d. external system user e. systems builder
project manager
Which of the following is NOT a business driver for an information system? a. business process redesign b. knowledge asset management c. proliferation of networks and the Internet d. security and privacy e. collaboration and partnership
proliferation of networks and the Internet
The decision makers who focus on the day-to-day management issues are: a. supervisors b. middle managers c. executive managers d. mobile managers e. none of these
supervisors
The person who constructs the information system components based on the design specifications is a: a. systems designer b. systems builder c. systems user d. network manager e. none of these
system builder
________________________ construct, test and deliver an information system into operation.
system builders
A task of developing a technical blueprint and specifications for a solution that fulfills the business requirements is undertaken in the following phase of the system development process: a. system initiation b. system implementation c. system analysis d. system design e. feasibility analysis
system design
The term used to describe those people whose jobs involve sponsoring and funding the project to develop, operate, and maintain the information system is: a. information worker b. internal system user c. systems owner d. external systems owner e. systems builder
systems owner
Which of the following is a deliverable of the system implementation phase in a formal system development process? a. technical hardware and software solution for the business problem b. business problem statement c. statement of the system users' business requirements d. technical blueprint and specifications for a solution that fulfills the business requirements e. none of the above
technical hardware and software solution for the business problem
