MCOM 2310- Ch. 6

What is the term for the barrier to listening that occurs when a person is formulating his or her reply while the speaker is still talking?

Rebuttal tendency

Which style of managing conflict involves a high concern for the needs of both sides?

Collaborating

Which of the following are characteristics of the competing style of managing conflict?

High concern for the needs of oneself Low concern for the needs of the other party

Which of the following are common barriers to effective listening among team members?

Noise Boredom Rebuttal tendency

When individuals conceal their doubts and opinions because of team pressure to reach a unanimous agreement, a phenomenon called ______ occurs.

groupthink

What is the goal of people who manage conflict through being accommodating?

To sacrifice oneself so the other party wins

What is the goal of people who manage conflict through competing?

To win the conflict while the other party loses

Effective teams regularly provide positive ______ about individual and team performance.

feedback

A group of people who are not located near one another or rarely see each other in person and yet work together by using communication technology is called a ______ team.

virtual

Which style of managing conflict is the opposite of the competing style?

Accommodating

For which type of listening can paraphrasing be helpful?

Informational

A team's success depends on having a clear picture of the group's purpose, composition, and ______.

permanence.

Which of the following are major strategies for engaging in conflict?

Accommodating Competing

What steps can teams take to avoid groupthink?

Allow enough time for decisions. Ask for advice outside of the team.

According to researchers Robert Blake and Jane Mouton, dealing with conflict is based on which of the two underlying dimensions?

Concern for our own needs and desires Concern for the other person's needs and desires

What is the biggest barrier to team effectiveness?

Poor communication

What is the goal of people who manage conflict through being collaborative?

To arrive at a win-win situation

What is the goal of people who manage conflict through avoiding?

To avoid the conflict and hope it will go away on its own

Virtual teams often find that maintaining trust is more ______ than building it.

challenging

Ineffective ______ is often cited as the biggest barrier to team performance.

communication

A cross-functional team will typically have members from ______.

different departments.

A task force or committee often plays an ________ role instead of working directly on the team's project.

advisory

Which statement correctly describes the way teams function in business today?

Companies often form and disband teams in as little as one to six months.

Which of the following are common types of listening?

Critical Informational Empathetic

Which of the following are common reasons for creating teams based on business functions?

Finishing the work of specific departments Handling special projects Developing product and systems innovations

What are some of the warning signs that a team is engaged in groupthink?

Mindguards Illusion of morality Self-censorship

What do virtual teams report as their TOP challenge during meetings?

Not enough time to build relationships

Which of the following are true statements about virtual teams?

They allow members with various backgrounds and expertise to easily work together. Better communications technologies have made virtual teams more common. They are made up of members who rarely see one another in person.

Which of the following are possible characteristics of cross-functional teams?

They have members from various functional backgrounds. They use a diverse set of perspectives to find solutions. They have members from different departments.

What are the advantages of short-term teams?

They help companies remain nimble. They help companies respond to changing business environments.

In the ______ style of managing conflict, each party has a moderate concern for everyone's needs and wants.

compromising

What is the goal of people who manage conflict through compromising?

To give up something in order to gain something.

A clear understanding of which of the following influences whether or not a team is successful?

Purpose Permanence Composition

Which style of managing conflict demonstrates a low concern for both oneself and the other party?

Avoiding

What strategies help make virtual meetings more productive?

Begin with social chatting. Open with a contentious question. State your views precisely. Need help? Review these concept resources.Read About the Concept Feedback Complete Assignment Reading

True or false: Rushing to decisions can help a group avoid groupthink.

False

How should a team provide feedback on each member's performance?

Feedback should include clear expectations. Feedback should be mostly positive.

Which characteristics of group members do virtual teams typically rank as the most important?

Willing to share information Proactively engaged Willing to collaborate