MGMT Quiz 1 all #s pt 4

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An accountant with __________ skill has the ability to create a budget, compare the budget to the ac-tual income statement, and determine unnecessary expenses. a.technical b.human c.conceptual d.motivational e.interpersonal

A

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? a.motivation to manage b.conceptual c.technical d.interpersonal e.decisional

A

Stan Dali was the most successful salesperson his realty company had ever hired. He quickly was pro-moted to sales manager, but was never able to reach any higher levels of management because of theway he bullied his employees. Dali is an example of a: a.derailer b.staller c.failure d.non-arriver e.laggard

A

The sales manager is in charge of monitoring the expense accounts of her sales force. In this decisionalrole, she acts as a(n): a.resource allocator b.entrepreneur c.disturbance handler d.monitor e.disseminator

A

here have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). Which of the following statements describes one of thefacts learned from these studies? a.Derailers are insensitive. b.Arrivers fail to inform others when things will not be done on time. c.Arrivers fail to admit mistakes. d.Arrivers fail to take responsibility for mistakes. e.There are several significant differences between arrivers and derailers

A

First-line managers will most likely have to: A)encourage,monitor, and reward the performances of their employees B)periodically monitor company's organizational culture C)monitor the performance of corporate investments D)determine how to deal with long-term enviormental changes E)do none of these

A) encourage,monitor, and reward the performances of their employees

________is/are primary source of organizational culture. A)the company's founder B)the organizations competitive strategy C)customers D)the industry in which organization operates E)employees

A) the company's founder

A manager engaged in the management function of______ is monitoring progress toward goal achievement and taking corrective action when needed A)controlling B)leading C)organizing D)planning

A)Controlling

____is best known for developing the five functions of managers and the fourteen principles of management A)Henri Fayol B)Mary Parker Follett C)Elton Mayo D)Max Weber E)Frank Gilbreth

A)Henri Fayol

Which of the following statements about information management is true? A)Two types of information technology are the cash register and the typewriter B)It is a form of management that appeared with the introduction of computers C)Businesses are not typically interested in information technologies that offer speed D)All of these statement about information management are true E)Throughout history,organizations have been reticent to adopt new information technologies

A)Two types of information technology are the cash register and the typewriter

One of the difficulties encountered in recent mergers has been the inability of employees in the two existing organizational cultures to operate harmoniously. In other words, merging organizations cultures often lack the ____ that would increase the likelihood of a merger's success A)adaptability B)consistency C)involvement D)responsiveness E)validity

A)adaptability

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees? A)all of these B)self-managed teams C)sharing information D)high wages contingent on organizational performance E) employment security

A)all of these

At about the same time as management theorist were developing scientific management principals in the United States, Max Weber was in Europe developing: A)bureaucratic management B)human relations management C)group dynamics theory D)systems management E)contingency management

A)bureaucratic management

Which skills increase in their importance to success as managers rise through the managerial ranks? A)conceptual skills and the motivation to manage B) informational skills and the motivation to manage C)human skills and informational skills D)human skills and decisional skills E)conceptual skills, technical skills, and human skills

A)conceptual skills and the motivation to manage

In a departure from mainstream management thinking Mary Follett believed: A)conflict could be beneficial B)rules and procedures should be applied without favoritism C)group dynamics produces positive peer preassure D)work specialization was the key to efficiency E)pay should be performance based

A)conflict could be beneficial

According to Kohlberg's model of moral development,people at the ____make decisions that conform to societal expectations. A)conventional level B)preconventional level C)postconventional level D)amoral level E)unconventional level

A)conventional level

A systems view of management allows managers to: A)deal with the complex enviroment in which their companies operate B)eliminate production bottlenecks C)store and retrieve all types on information D)communicate efficiently E)manage

A)deal with the complex enviroment in which their companies operate

When addressing issues of high___,managers are more aware of the impact their decisions have on others they are more likely to view the decisions as an ethical decision, and they are more likely to worry about doing the right thing. A)ethical intensity B)temporal immediacy C)proximity of effect D)social consensus E)ethical temporarily

A)ethical intensity

___is the strong when decisions have large,certain,immediate consequences and when we are physically or psychologically close to those affected by the decision A)ethical intensity B)the level of ethical involvement C)situational morality D)norm compliance E)ethical variance

A)ethical intensity

The ___ approach to management focuses on the psychological and social aspects of work. A)human relations B)operations C)employee D)reinforcement theory E)systems

A)human relations

__ is the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources A)resource scarcity B)differentiations opportunity C)enviormental dysamism D)enviormental capacity E)enviormental complexity

A)resource scarcity

____occurs when workers deliberately slow down their pace or restrict their work outputs. A)soldiering B)chugging C)lagging D)roadblocking E)job loitering

A)soldiering

According to human relations management___ A)success depends on treating workers well B)effective managers must be able to perform all four managerial functions simutaneously C)success follows from strict adherence to the chain of command principle D)efficiency equals organizational success E)people are simply extensions of the machines they operate

A)success depends on treating workers well

Which type of skills tends to be most important to the success of lower-level managers? A)technical skills B)motivation to manage C)decisional skills D)conceptual skills E)human skills

A)technical skills

Which of the following is NOT an example of a stakeholder group that an organization must satisfy to assure long-term survival? A)the media B)customers C)employees D)governments E)investors

A)the media

Secondary stakeholders are important to a company because: A)they can affect public perceptions and opinions B)they create an awareness of overt organizational integrity C)they have the direct power to control management decisions D)it depends on them for long-term survival E)the company is endangered by a termination of their relationship

A)they can affect public perceptions and opinions

Enviormental____ is affected by the environmental complexity,change, and resources A)uncertainty B)differentiation C)difficulty D)entrepreneurship E)essence

A)uncertainty

Changes in any sector of the general environment___ A)will eventually affect most organizations B)inhibit the innovation process C)tend to slow down how quickly an organizations moves through environmental cycle D)will typically not impact most organizations E)influence customers first and then suppliers

A)will eventually affect most organizations

Which of the following statements about a company's vision is true?

All of these statements about a company's vision are true

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies?

Arrivers are sensitive to the feelings of others.

As a result of the 2005 blackout in Los Angeles, __________ in the police department had to deter-mine which police officers were going to work overtime. a.top managers b.middle managers c.administrative managers d.first-line managers e.team leaders

B

As the shift supervisor at a car wash, Jakob is bossy, arrogant, and insensitive to the needs of his sub-ordinates. He is unable to delegate any tasks to the other employees. He will more than likely never bea middle or top manager because he: a.is a management laggard b.is a derailer c.does not understand the importance of synergy d.is not a hands-on doer e.is a non-arriver

B

Connie O'Day is a middle manager for the publishers of Free Spirit magazine, a publication targetedto women who are not worried about finding a husband or maintaining a house and garden. She spendsmuch of her day conducting interviews with groups of women to determine what they consider mostimportant in their lives. She also keeps an eye on the sales and content of other women's magazines.Which informational role does O'Day perform? a.entrepreneur b.monitor c.resource allocator d.spokesperson e.liaison

B

In 2004, Nextel put up a billboard in Cleveland advertising its wireless data service with a mannequinof a laptop user perched on top. The billboard caused fender-benders as drivers gawked, concernedthat a distraught soul had climbed up and was ready to jump. A Nextel marketing manager would use __________ skills to determine that the mannequin is creating bad publicity for Nextel. a.informational b.conceptual c.technical d.interpersonal e.decisional

B

Managers need different skills to perform their various roles successfully. A middle manager who as-sumed a negotiator role when dealing with employees would rely most heavily on his or her __________ skills. a.decisional b.human c.conceptual d.technical e.informational

B

There have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). At the death of her husband, Miriam McAllister became theCEO of a company that is the world's leading manufacturer of kidney dialysis machines and encour-aged its expansion into other hospital services. McAllister has almost doubled her company's revenuessince she took control. As an arriver, McAllister would be: a.unable to adapt her style of management to what was needed by her subordinates b.sensitive to others c.cold, aloof, and arrogant d.overly ambitious e.abrasive and intimidating

B

Typical responsibilities for __________ include coordinating and linking groups, departments, and divisions within a company. a.top managers b.middle managers c.vice presidents d.team leaders e.first-line manager

B

What type of skills tends to be equally important at all levels of management?a.technical skills b.human skills c.decisional skills d.motivation to manage e.conceptual skill

B

t is the responsibility of __________ to develop intermediate plans, designed to produce results withinsix to eighteen months. a.top managers b.middle managers c.first-line managers d.group facilitators e.team leaders

B

A manager engaged in the management function of____ is monitoring progress toward goal achievement and taking corrective action when needed. A)motivating B)controlling C)leading D)planning E)organizing

B)controlling

Frederick Taylor is famous for: A)developing time and motion studies B)creating the principles of scientific management C)developing the 14 principles of management D)first defining the functions of managers E)doing all of these

B)creating the principles of scientific management

A manager striving to improve organizational _____is accomplishing tasks to help achieve organizational objectives. A)functionality B)effectiveness C)productivity D)efficiency E)synergy

B)effectiveness

What term describes the degree of concern people have about an ethical issue? A)social consensus B)ethical intensity C)temporal immediacy D)magnitude of consequence E)ethical valence

B)ethical intensity

All events outside a company that have the potential to influence or affect it occur in the ____enviorment A)specific B)external C)formal D)national E)potential

B)external

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? A)technical B)motivation to manage C)decisional D)interpersonal E)conceptual

B)motivation to manage

_____involved managing the daily production of goods and services. A)systems management B)operations management C)resource management D)contingency management E)bureaucratic management

B)operations management

_____involves managing the daily production of goods and services. A)bureaucratic management B)operations management C)resource management D)systems management E)systems management

B)operations management

Chester Bernard defined a(n)____ as "a system of consciously coordinated activities or forces of two or more persons." A)bureaucracy B)organization C)administration D)work unit E)department

B)organization

According to Kohlber's model of moral development,people at the____use internalized ethical principles to solve ethical dilemmas A)preconventional level B)postconventional level C)conventional level D)amoral level E)unconventional level

B)postconventional level

In a very strong economy,where demand for qualified job applicants exceeds the supply, the environmental characteristics of ___ is likely to be particularly salient for many companies A)enviormental change B)resource scarcity C)enviormental complexity D)enviormental uncertainty E)enviormental risks

B)resource scarcity

According to Weber, a bureaucracy_____ A)should be based on the theory of behavioral reinforcement B)is the exercise of control on basis of knowledge expertise or experience C)is the exercise of control by virtue of family connections D)allows political connections to determine an individuals power base within organizations E)relies on schedules, periodic corrective actions to operate as its most efficient

B)s the exercise of control on basis of knowledge expertise or experience

Which of the following typically is NOT performed by the top managers? A)monitoring the business enviornment B)setting objectives consistent with organization....... C)creating a positive organizational culture through language and action D)creating a context for change E) developing in employees the attitudes of commitment to and ownership of the company's performance

B)setting objectives consistent with organization.......

Workplace deviance can be categorized by how deviant the behavior is and: A)organizational norms B)the target of the deviant behavior C)the intent of the violator D)where the motivation occured E)how the behavior was motivated

B)the target of the deviant behavior

Frank and Lillian Gilbreth are important to management because they: A)view the organization as a system that influences its environment and that was influenced by its environment B)used motion studied to eliminate unnecessary or repetitive motions from work process C)identified the four functions managers perform D)proved the effectiveness of non financial motivators in convincing workers to strive for organizations E)realized how the principles of sociology applied to worker performance

B)used motion studied to eliminate unnecessary or repetitive motions from work process

During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commit-ment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organi-zation knows itself." Then she volunteered to conduct the environmental scanning and share what shelearned with the others. What informational roles is she assuming? a.liaison and spokesperson b.resource allocator and liaison c.monitor and disseminator d.negotiator and monitor e.spokesperson and liaison

C

Which skills increase in their importance to success as managers rise through the managerial ranks? a.human skills and decisional skills b.informational skills and the motivation to manage c.conceptual skills and the motivation to manage d.conceptual skills, technical skills, and human skills e.human skills and informational skills

C

he ability to perform __________ increases in its importance to success as managers rise through themanagerial ranks. a.interpersonal skills b.human skills c.conceptual skills d.informational skills e.technical skills

C

in 2007, Rupert Murdoch, the owner of a global newspaper empire, met with his top executives to de-termine survival strategies for newspapers in the face of increasing audience migration to onlinesources of news. Which skills will be most important in developing this strategy? a.interpersonal skills b.human skills c.conceptual skills d.informational skills e.technical skill

C

The____determined that companies can be prosecuted and punished for the illegal or unethical actions of employees, even if management didn't know about the unethical behavior. A)U.S. Department of Labor B)U.S. Equal Employment Opportunity Commission C)U.S. Supreme Court D)U.S. Sentencing Commission guidlines E)Federal Trade Commision

C)

__________is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur A)Competitive analysis B)Continuous data mining C)Reactive customer monitoring D)Proactive customer monitoring E)Consumer confidence forecasts

C)Reactive customer monitoring

Which of the following is one of the steps in the process that managers use to make sense of their changing environments? A)behavioristic relations B)perceptual re-engagement C)acting on threats and opportunities D)creating strategic windows E)enviormental laddering

C)acting on threats and opportunities

According to Mary Parker Follett, if managers use____ to settle or reduce conflict, each of the parties involved give up some of what they want. A)arbitration B)negotiation C)compromise D)reallocation E)mediation

C)compromise

The informational role managers play when they share information they have collected with their subordinated and others in the company is called the ___ roles A)figurehead B)entrepreneur C)disseminator D)resource allocator E)monitor

C)disseminator

Historically, ______responsibility means making a profit by producing valued by society. It has been business's most basic social responsibility A)legal B)discretionary C)economic D)ethical E)fiscal

C)economic

What is the term used to describe the degree of concern people have about an ethical issue? A)social consensus B)temporal immediacy C)ethical intensity D)ethical valence E)magnitude of consequence

C)ethical intensity

The goal of scientific management was to: A)find different ways to motivate workers B)eliminate conflict between workers and management C)find the one best way to perform each task D)decreased wages for individual workers E)make sure workers did not consider their work boring or repetitive

C)find the one best way to perform each task

The chairs of the accounting marketing, and communications departments at a typical university are assuming the roles of_____ because they supervised non managerial employees. A)middle-level managers B)supervising managers C)first-line managers D)department managers E)top managers

C)first-line managers

A company facing a simple environment would_____ A)be influenced by only factors in it specific environment B)exhibit proof of the punctuated equilibrium theory C)have few external factors in the environment that affect it D)most likely be in the first stage of the environmental cycle E)be unable to succeed due to lack on innovation

C)have few external factors in the environment that affect it

What type of skills tends to be equally important to all levels of management? A)motivation to manage B)conceptual skills C)human skills D)technical skills E)decisional skills

C)human skills

How did the Industrial Revolution change jobs and organizations? A)Managers realized the importance of customer relations B)Managers realized the importance of synergistic tasks. C)low paid, unskilled workers running machines began to replace high-paid, skilled artisians D)skilled jobs were performed in homes rather than factories E)managers learned to use delegation

C)low paid, unskilled workers running machines began to replace high-paid, skilled artisians

After a year as a manager, new managers typically realize their job is: A) to manage tasks B)just as they expected C)people management D)to be a problem-solver E) to be a troubleshooter

C)people management

According to Kohlberg's model of moral development, people at the ____make decisions that conform to societal expectations A)preconcentional level B)unconventional level C)postconventional level D)conventional level E)amoral level

C)postconventional

__ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service: A)media advocacy B)public comminications C)product boycott D)lobbying E)market denigration

C)product boycott

According to the ___theory, companies go through long,simple periods of environmental stability, followed by short,complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability A)enviormental change theory B)theory of environmental dynamics C)punctuated equilibrium theory D)enviormental cycle E)theory of resource scarcity

C)punctuated equilibrium theory

____is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur. A)consumer confidence forecasts B)continuous data mining C)reactive customer monitoring D)proactive customer monitoring E)competitive analysis

C)reactive customer monitoring

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is a run as an independent unit, has experienced excessive financial losses the last three years. The ______ for the company would be expected to develop a long-term plans needed to make the company profitable A)middle-level manager B)first-line manager C)top manager D)department manager E)supervising manager

C)top manager

Synergy occurs when_____ A)productivity increases as a result of workers belief that management really cares about them B)a system of consciously coordinated activities or forces is created by an organization C)two or more subsystems working together can produce more than they can working apart D)workers deliberately slow down their pace or restrict their work outputs E)a system deteriorates

C)two or more subsystems working together can produce more than they can working apart

According to Henri Fayol's 14 principles of management,_____ requires that each employee should report and receive orders from just one boss A)vertical authority B)span of management C)unity of command D)centralization E)unity of direction

C)unity of command

After their first year of managerial experience, managers tend to: A)do less listening and more telling B)view themselves as the boss C)use more positive reinforcement D)exercise more formal authority E) do all of these

C)use more positive reinforcement

Changes in any sector of the general environment: A)inhibit the innovation process B)influence customers first and then suppliers C)will eventually affect most organizations D)tend to slow down how quickly an organization moves through the environmental cycle E)will typically not impact most organizations

C)will eventually affect most organizations

After a year as a manager, new managers typically realize their job is: a.to be a troubleshooter b.to manage tasks c.just as they expected d.people development e.to be a problem-solver

D

After their first year of managerial experience, managers tend to: a.exercise more formal authority b.do less listening and more telling c.view themselves as the boss d.use more positive reinforcement e.do all of these

D

Inchow Environments, Inc. was once a successful manufacturer of fishing lures. It hired a new CEOwho was a derailer. As a derailer, the new CEO: a.refused to listen to the advice given him by the previous CEO b.was too flexible c.preferred to take the role of figurehead d.could not think strategically e.is accurately described by all of these

D

Leon Dodd is a member of a self-managed team at Standard Aero Alliance, Inc. (SAAI). His team'stop priorities are understanding customer requirements and expectations. It would appear thatSAAI is: a.using employee benchmarking b.allowing its employees to assume various decisional roles c.letting its teams handle all planning functions d.using its employees to create a competitive advantage e.relying more on conceptual skills than human skills

D

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would de-scribe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of histime: a.negotiating b.responding to instrumental change c.performing ceremonial duties d.motivating and encouraging its employees to meet their organizational objectives e.ignoring interpersonal roles

D

Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retailstore, cafe, and production facility by hosting its first employee appreciation week. "It was a good mixof fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a: a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

D

_____ focuses on the psychological and social aspects of work.

D) HR management

A manager engages in the management function of______ is determining organizational goals and the means for achieving them. A)organizing B)controlling C)human resources management D)planning E)leading

D) Planning

The first step managers use to make sense of their changing environment is: A)modifying budgets B)benchmarking C)downsizing D)enviormental scanning E)perceptual re-engagement

D) enviromental scanning

____ is the accomplishment of tasks that help fulfill organizational objectives A)Efficiency B)Benchmarking C)Satisfying D)Effectiveness E)Optimizing

D)Effectiveness

Management theorist___is best known for his role in the Hawthorne Studies. A)Henry Gantt B)Mary Parker Follett C)Frank Gilbreth D)Elton Mayo E)Chester Barnard

D)Elton Mayo

Which of the following statements about ethics is true? A)ethics can be specifically defined, like other laws B)if an act is legal,it must by definition be ethical C)acting ethically is always easier than any other form of action D)Ethics is a set of moral principles or values that defines right and wrong for a person or group. E)employees assume no risk when they conduct themselves ethically

D)Ethics is a set of moral principles or values that defines right and wrong for a person or group.

After the makers of Wonder Bread declared bankruptcy, their objectives were to increase revenues by at least 5 percent and reduce net losses by at least 80 percent. Which management function is used to set these goals and help the company meet them? A)motivating B)controlling C)organizing D)planning E)leading

D)Planning

What is social responsibility? A)a business's responsibility to its shareholders B)what companies are obliged legally to do to protect their external enviroments C)the fact businesses are responsible for monitoring their social environments so they can satisfy the needs of their customers D)a business's obligations to pursue policies,make decisions,and take actions that benefit society E)a business tactic used to create relationship bonds with customers

D)a business's obligations to pursue policies,make decisions,and take actions that benefit society

___ involves deciding who your competitors are, anticipating competitors moves, and determining competitors strengths and weaknesses A)a SWOT analysis B)a proactive strategy C)competitive mapping D)a competitive analysis E)a market audit

D)a competitive analysis

In which of the following situations would be a Gantt chart be appropriate to use? A)planning a mardi grad parade B)rebuilding communities destroyed by hurricane C)installing a local area network for a computer system D)all of these E)building a bridge

D)all of these

What integrative conflict resolution____ A)both parties in the conflict are coerced into accepting a less-then-optional solution B)peer pressure determines the settlement of the conflict C)both parties involved agree to give up something D)both parties work together to create an alternative solution that includes shared preferences and integrates interests E)a third party's decision settles the conflict

D)both parties work together to create an alternative solution that includes shared preferences and integrates interests

In the decisional role of_____, managers adapt themselves, their subordinates, and their units to incremental change A)disseminator B)disturbance handler C)resource allocator D)entrepreneur E)liaison

D)entrepreneur

Managers who train and supervise the performance of non managerial employees, and who are directly responsible for producing the company's products or services, are categorized as: A)middle managers B)team leaders C)top managers D)first-line managers E)general managers

D)first-line managers

The____consist of the economy and the technological,socio-cultural, and political/legal trends that indirectly affect all organizations A)direct enviorment B)indirect enviorment C)economic enviroment D)general enviroment E)specific environment

D)general enviroment

A key factor influencing the relationship between companies and their suppliers is: A)how compatible their organizational cultures are B)how much they know about each other C)the type of product being manufactured D)how dependent they are on each other E)all of these

D)how dependent they are on each other

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs? A)decisional roles, informational roles, and organizational roles B) informational roles,ethical roles, and action roles C) corporate roles,coordination roles, and informational roles D)interpersonal roles,informational roles, decisional roles E) interpersonal roles, intrapersonal roles, and departmental roles

D)interpersonal roles,informational roles, decisional roles

In general, people will be indifferent to managerial directives or orders if they____ A)can actually be carried out by those people B)are understood C)are compatible with people's personal interests D)meet all of the above qualifications E)are consistent with the purpose of the organization

D)meet all of the above qualifications

According to Mintzberg, which role would a manager assume if she was trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open? A)entrepreneur B)resource allocator C)liaison D)negotiator E)disturbance handler

D)negotiator

Nearly all organizations should be viewed as_____ that interact with their environment and depend on them for survival A)covert systems B)closed systems C)synergistic subsystems D)open systems E)entropic subsystems

D)open systems

The three stages of moral development identified by Kohlberg are _____ A)amoral level, moral level,post-moral B)unconventional level,pre conventional level, and post conventional C)introductory stage,growth stage, and maturity stage D)preconvential level, conventional level, and post conventional level E)individual stage,organizational stage, and industry-wide stage

D)preconvential level, conventional level, and post conventional level

According to Henri Fayol's fourteen principles of management,____requires that each employee should report to and receive orders from just one boss A)centralization B)vertical authority C)unity of direction D)unity of command E)span of management

D)unity of command

Typical responsibilities for _____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals: A)shift supervisors B)top managers C)first-line managers D)middle managers E)team leaders

D.Middle managers

Entrepeneur

Decisional role. Adapt themselves, their subordinates, and their units to change.

Negotiator

Decisional role. Negotiate schedules, projects, goals, outcomes, resources, and employee raises.

Disturbance handler

Decisional role. Respond to severe problems that demand immediate action.

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes a significant fact learned from these studies? Question 2

Derailers are insensitive.

Planning

Determine organizational goals and means of achieving them. Needs to be realistic.

According to Mintzberg, which role would a manager assume if she were trying to convince unionmembers to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open? a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.negotiator

E

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustainedgrowth is essential. Sustaining growth is a challenge for virtually every company." Koerber is theCEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries.What informational role did Koerber assume?a.liaison b.resource allocator c.figurehead d.negotiator e.spokesperson

E

After six months as a manager, new managers typically believe their job is: a.to provide negative reinforcement b.to exercise formal authority c.to maintain control and avoid delegation d.people development e.to solve problems for subordinates

E

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fix-tures to operate information booths at more than twenty different international trade shows annuallywould have the informational role of: a.entrepreneur b.resource allocator c.figurehead d.communicator e.spokesperson

E

At the death of her husband, Miriam McAllister became the CEO of a company that is the world'sleading manufacturer of kidney dialysis machines. Even though she was not expected to, she quicklyasked company employees to develop ideas for new products that would lead to organizational growthin a changing environment. The decisional role she took on was that of a(n): a.leader b.disseminator c.resource allocator d.spokesperson e.entrepreneur

E

Jurgen Strube was the CEO of BASF for ten years. In 2007, he was replaced by Jurgen Hambrecht.Strube's style of management was described as "restrained formality." Hambrecht, on the other hand,is known to have an easy affability. What decisional role will the company's middle managers need toassume in order to adapt themselves to the new CEO's different personality? a.leader b.disseminator c.resource allocator d.spokesperson e.entrepreneur

E

The informational role managers play when they share information they have collected with their sub-ordinates and others in the company is called the __________ role. a.monitor b.figurehead c.resource allocator d.entrepreneur e.disseminator

E

There have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). Which of the following statements describes one of thefacts learned from these studies? a.Arrivers differ significantly from derailers. b.Arrivers have no weaknesses. c.Arrivers and derailers both possess two or more fatal flaws regarding how they manage people. d.The number one mistake of derailers was that they were unable to think strategically. e.Arrivers are sensitive to the feelings of others

E

Which of the following management practices can be used by an organization that wants to create acompetitive advantage through its employees? a.self-managed teams b.employment security c.high wages contingent on organizational performance d.sharing information e.doing all of these

E

Which type of skills tends to be most important to the success of lower-level managers? a.decisional skills b.human skills c.conceptual skills d.motivation to manage e.technical skills

E

____ were most likely responsible for Hershey's decision to sell its products in the Asian markets. a.General managers b.Middle managers c.First-line managers d.Team leaders e.Top manager

E

According to Weber, _____ is the exercise of control on the basis of knowledge.

E) Bureaucracy

Which skills increase their important to success as managers rise through the managerial ranks? A)conceptual skills,technical skills, and human skills B)informational skills and the motivation to manage C)human skills and decisional skills D)human skills and informational skills E)conceptual skills and the motivation to manage

E) Conceptual skills and the motivation to manage

According to Henri Fayol, _____ is monitoring progress toward goal achievement and taking corrective action when needed.

E) Controlling

Which of the following factors was highly emphasized by Chester Barnard?

E) Cooperation

A manager who gets work done with a minimum of effort is increasing the _____ of the organization A)Synergy B)Functionality C)Effectiveness D)Productivity E) Efficiency

E) Efficiency

Managers who train and supervise the performance of non managerial employees, and who are directly responsible for producing the company's products or services, are categorizes as: A)middle managers B)team leaders C)general managers D)top managers E) first-line managers

E) First-line managers

Which of the following management theorist helped develop human relations management? A)Max Weber B)Henri Fayol C)Fredrik Taylor D)Henry Gantt E)Mary Parker Follett

E) Mary Parker Follett

Which of the following is characteristic of successful organizational cultures? A)involvement B)adaptability C)consistency D)a clear vision E)all of these

E)all of these

In order to change the organizational culture, top management can persuade other managers and employees to perform new behavior in place of an older one. This technique is called____ A)behavioral subtraction B)behavioral iteration C)replacement behavior D)organizational acculturation E)behavioral substitution

E)behavioral substitution

When using ___ techniques to change organizational culture, they key to success is to choose behaviors that are central to and symbolic of the old culture that is changing and the new culture you want to create. A)conditioned and classical learning B)negative and positive reinforcements C)attitudinal motivation and conditioned learning D)organizational stories and heroes E)behavioral substitution and behavioral addition

E)behavioral substitution and behavioral addition

Which of the following is NOT a dimension of political/legal component of a general environment that governs and regulates business behabior? A)legilisation B)court decisions C)regulation D)customer-initiated lawsuits E)competitive products

E)competitive products

One of the primary reasons for the slow response to help the victims of Hurricane Katrina was antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to the lack of: A)effectiveness B)instrumentality C)the absence of entropy D)apathy E)efficiency

E)efficiency

Employees tend to feel a greater sense of ownership and responsibility in companies with organizational cultures characterized by: A)adaptability B)delegation C)managerial empathy D)consistency E)employee involvement

E)employee involvement

An organization engaged in ____________ is searching the environment for important events or issues that might affect an organization A)a competitive assesment B)a market audit C)enviromental advocacy D)an internal situational analysis E)enviromental scanning

E)enviromental scanning

What are the two types of external organizational environments? A)organizational and the interpersonal B)market-specific and the product-specific C)public and private D)global and the national E)general and the specific

E)general and the specific

The Hawthorne Studies showed how___can influence work group performance, for better or worse. A)realistic work quotas B)organizational codes of ethics C)merit-based promotion D)important work E)group cohesiveness

E)group cohesiveness

Technology is the _____used to transform inputs(raw materials,information etc) into outputs(goods or services) A)knowledge and machinery B)tools and techniques C)plans and machinery D)strategy and tactics E)knowledge,tools,and techniques

E)knowledge,tools, and techniques

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function? A)organizing B)motivating C)planning D)controlling E)leading

E)leading

The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25 year old package design for Twinkies. The marketing manager took on an interpersonal role as: A)disturbance handler B)figurehead C)resouce allocator D)disseminator E)liaison

E)liaison

In general, this management theory uses a quantitative approach to find ways to increase productivity,improve quality, and manage or reduce costly inventories A)information management B)administrative management C)communication management D)management science E)operations management

E)operations management

The__________is the set of key values,beliefs,and attitudes shared by organizational members A)organizational vision B)industry code of ethics C)internal enviorment D)organizational strategy E)organizational culture

E)organizational culture

After an organizations founders are gone, the organization can use __ to sustain its organizational culture A)organizational structure B)organizational maps C)industry associations D)reciprocal formalization E)organizational heroes

E)organizational heroes

In terms of environmental complexity______ environment have environmental factors, whereas __________ environments have many environmental factors A)stable;dynamic B)market-oriented;product-oriented C)non-competitive;competitive D)scarce;abundant E)simple;complex

E)simple;complex

Ethical intensity depends on all of the following EXCEPT______ A)concentration of effect B)probability of effect C)proximity of effect D)temporal immediacy E)social commitment

E)social commitment

A manager striving to improve organizational ____ is accomplishing tasks that help achieve organizational objectives.

Effectiveness is accomplishing tasks that help fulfill organizational objectives.

____ is the accomplishment of tasks that help fulfill organizational objectives.

Effectiveness is the accomplishment of tasks that help fulfill organizational objectives.

A manager striving to improve _______ is accomplishing tasks that help fulfill organizational objectives.

Effectiveness. (A manager striving to improve)

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to, she quickly asked company employees to develop ideas for new products that would lead to organizational growth in a changing environment. The decisional role she took on was that of a(n):

Entrepreneur

Decisional

Entrepreneur, disturbance handler, negotiator

Team Leaders

Facilitating team activities toward goal accomplishment. Bring intellectual, emotional, and spiritual resources.

According to its rate of environmental change, an organization's environment can be either stable or dynamic, but not both.

False

Successful organizational cultures seem to be based solely upon consistency (i.e., "strength" of the organizational culture).

False

The best way to manage legal responsibilities is to retain a large staff of legal specialists to defend the company against any charges.

False

The general segment of a company's external environment is unique to each firm's industry and directly affects the way it conducts day-to-day business.

False

The specific segment of an organization's external environment is unique to its region of the country.

False

Interpersnal

Figurehead, leader, liaison

Management

Getting work done through others. Their job isn't to do the work but to help others do their work.

Efficiency

Getting work done with minimum effort, expense, or waste.

When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?

He performed ceremonial duties like greeting company visitors.

Effectiveness

How well you achieved the goal doing the right thing.

Type of skill equally important at all levels of manaement

Human skills

Monitor

Informational role. Scan their environment for information.

Dissemenator

Informational role. Share information with people INSIDE their departments or companies.

Spokesperson

Informational role. Share information with people OUTSIDE their departments or companies.

Leading

Inspiring and motivating.

Managerial Roles

Interpersonal (figurehead, leader, liaison), Informational (monitor, disseminator, spokesperson), Decisional (entrepreneur, disturbance, negotiator).

Figurehead

Interpersonal role. Ceremonial duties such as greeting company visitors and speaking at new facilities.

Liaison

Interpersonal role. Deal with people outside their units.

Leader

Interpersonal role. Motivate and encourage workers to accomplish organizational objectives.

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

Leading

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

Leading

______ is defined as getting work done through others A)Strategizing B)Management C)Controlling D)Organizing E)Planning

Management

As the human resource manager for Spring Engineering and Manufacturing Corp., in Canton, Michigan, Kim had to find inexpensive ways to reward employees and bolster and bolster morale during a sales-flattening economic downturn. Kim is an example of a

Middle level manager (Find inexpensive ways to reward employees and bolster morale)

Informational

Monitor, dissemenator, spokesperson

Controlling

Monitoring progress toward goal, taking corrective action when needed. Return performance to standards.

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, and she will determine the site, and she will decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of:

Organizing

Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?

Pepsi-Cola

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Creating this program was primarily the function of which management function? Which management function was used to create this program?

Planning

Four Functions of Management

Planning,Organizing, Leading, Controlling.

____ is the degree to which an organization's external environment has an abundance or scarcity of critical organizational resources.

Resource scarcity

Top Managers

Responsible for overall direction of organization. Need to create change, develop employees commitment, create a positive organizational culture, monitor the business environment.

Wainscott Finch, a Fortune 500 management consulting firm, conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees. Why?

Satisfied employees yield satisfied customers.

Middle Managers

Set objectives consistent with top management goals. Allocate resources and coordinate departments and divisions within the company.

As described by Mitzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths at more than twenty different international trade shows annually would have the informational role of

Spokesperson

The Gantt chart is a chart that shows when and where tasks are need to be completed so that a job can be completed in a timely fashion

The Gantt chart is a chart that shows when and where tasks are need to be completed so that a job can be completed in a timely fashion

____ is a primary source of organizational culture.

The company's founder

____ are responsible for creating a positive organizational culture through language and action.

Top managers

Types of Managers

Top, Middle, First-Line, and Team Leaders.

First-Line Managers

Train and supervise employees performance. Short-term planning

After the company founders are gone, stories and heroes can help to sustain the founder's values, attitudes, and beliefs in the organizational culture.

True

Because external environments can be dynamic, confusing, and complex, managers use a three-step process to make sense of the changes in their external environments. Those steps are (1) environmental scanning, (2) interpreting environmental factors, and (3) acting on threats and opportunities.

True

Managers can make sense of their changing external environments by completing all three of the following steps: environmental scanning, interpreting environmental factors, and acting on threats and opportunities.

True

The two kinds of external organizational environments are the general environment and the specific environment.

True

Organizing

Where decisions will be made, who will do what jobs and tasks, who will work for whom and report to whom.

After declaring bankruptcy in 2003, Interstate Bakeries, the makers of Twinkies, Ho Hos, and DingDong snack cakes, decided to modernize its products' look by redesigning its packaging. __________ would be responsible for implementing this package change. a.middle mgmt b.First-line mgmt c.Team leaders d.Product supervisors e.Top management

a

Which of the following companies is most likely operating in a dynamic environment?

a video game manufacturer

Which of the following is an element of bureaucratic organizations?

a. Employees are hired on the basis of their technical training or educational background.

Integrative conflict resolution:

a. focuses on finding an alternative that meets the needs of both parties.

n the __________ role, managers adapt themselves, their subordinates, and their units to change. a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.disseminator

b

In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.

behavioral substitution

In March 2005, Spiegel announced to the media that it was nearing the completion of its corporate re-structuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted inorder to make this announcement to the media? a.environmental b.controller c.spokesperson d.entrepreneur e. interpersonal

c

Jimmy Wales is the CEO of Wikipedia, a user-generated encyclopedia 42 times the size of Encyclope-dia Britannica . At the inception of the online project, Wales had to assume the decisional role of _____ as he dealt with critics of the project who contended that allowing anyone to enter data into theencyclopedia would lead to inconsistencies and misinformation. a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.disseminator

c

Refer to Dofasco. Sydney Steel Corporation is another steel producer in Canada. This company is part of Dofasco's ____ component of its ____ environment.

competitive; specific

The ability to perform ____ increases in its importance to success as managers' rise through the managerial ranks.

conceptual skills

Which skills increase in their importance to success as managers' rise through the managerial ranks?

conceptual skills and the motivation to manage

One of the problems with many of the dot-com companies that failed in the mid-1990s was a lower and middle management adherence to innovation and an expectation that work would be fun while top management envisioned the company being profitable and the elimination of unnecessary expenses. These companies lacked ____ in their organizational cultures.

consistency

A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.

controlling

Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

controlling

Refer to Amazon.com. Which traditional management function will be key in making sure Amazon is never again burdened with thousands of dollars worth of unsold inventory?

controlling

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was considered controversial. The management function of ____ was used when the warnings were mailed to subscribers.

controlling

Refer to Krispy Kreme. As the CEO of Krispy Kreme, Rudolph would have been responsible for:

developing employees' commitment to the company creating a positive organizational culture monitoring the business' environment creating a context for change doing all of these things

Refer to Volkswagen. In late September, Pischetsrieder flew to Brussels to meet with employees at a VW plant and explain his plans for improving the company's profitability. In this example, the CEO assumed the role of:

disseminator

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role.

disseminator

In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:

disturbance handlers

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:

e. improve productivity of workers.

Suppose that a Mexican car manufacturer wants to export cars to Guatemala. Knowing that the distribution of income within Guatemala is highly unequal and that about 75 percent of the population is below the poverty line would be a(n) ____ component in the manufacturer's general environment.

economic

Refer to Volkswagen. VW is examining the ____ of its component parts factories.

effectiveness

One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

efficiency

Refer to Krispy Kreme. The building of the Effingham plant increased the ____ of the Krispy Kreme operation.

efficiency

Refer to Amazon.com. CEO Jeff Bezos must wrestle with basic management issues such as how to get more done at Amazon with a minimum of effort, expense, or waste. In other words, Bezos must make Amazon more:

efficient

First-line managers will most likely have to:

encourage, monitor, and reward the performances of their employees

In the decisional role of ____, managers adapt themselves, their subordinates, and their units to incremental change.

entrepreneur

Refer to Dofasco. What technique would Dofasco most likely have used to keep apprised of environmental changes that could impact how the company does business?

environmental scanning

The first step managers use to make sense of their changing environments is ____.

environmental scanning

A top manager for a management consulting firm would:

establish a positive organizational culture that encourages employees to be passionate about their clients

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:

figurehead

Which of the following is an example of an interpersonal role?

figurehead

A ____ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.

first-line manager

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

first-line manager

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

first-line managers

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.

first-line managers

Legislation concerning the disposal of biological wastes, the development of more sophisticated imaging machines, and longer patient life spans would all be part of the ____ for a public hospital.

general environment

What type of skills tends to be equally important at all levels of management?

human skills

Middle managers will most likely have to:

implement the changes generated by top managers

Coca-Cola and PepsiCo spent a total of $75 million to launch two sodas, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions were notably:

inefficient

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

interpersonal roles, informational roles, and decisional roles

As the shift supervisor at a car wash, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he:

is a derailer

Refer to Amazon.com. As CEO of Amazon, Jeff Bezos:

is responsible for developing employees' commitment to the company's performance

Which of the following is a component of the specific environment that would directly influence a restaurant's day-to-day operation?

its regular customers

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

leading

Refer to Volkswagen. Bernd Pischetsrieder exercised the organizing function when he made decisions about how to replace retiring managers. His decisions will, in turn, affect which management function as new managers come on board?

leading

The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department(s) to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:

liaison

A fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?

local health inspectors

Team leaders typically:

manage external and internal relationships

Team leaders typically_______

manage internal and external relationships

A first-line manager for a large electric generator manufacturer would:

manage the performance of employees who actually build the generators

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because Her was a job in:

management

____ is defined as getting work done through others.

management

The CEO of Camper brand shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that each person shares his or her expertise. Each team has a leader who is responsible for:

managing external and internal team relationships

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

middle managers

Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company.

middle managers

Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

middle managers

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:

middle-level manager

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a:

middle-level manager

Managers can use behavioral addition and behavioral substitution to ____.

modify corporate culture

Connie O'Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform?

monitor

During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commitment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organization knows itself." Then she volunteered to conduct the environmental scanning and share what she learned with the others. What informational roles is she assuming?

monitor and disseminator

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of his time:

motivating and encouraging its employees to meet their organizational objectives

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

motivation to manage

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

negotiator

Refer to Dofasco. The company's commitment to triple the bottom line and to keeping its employees happy is indicative of Dofasco's ____.

organizational culture

When Susan started work at Henderson Textile Co., she was amazed at its employees who would take 30-minute restroom breaks, leave for the day at 2 p.m., and generally belittle the company's management. Such employees' actions most likely developed over time as a result of a faulty ____.

organizational culture

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

organizing

Refer to Volkswagen. The restructuring efforts mainly involved which of the management functions?

organizing

After a year as a manager, new managers typically realize their job is:

people management

Middle managers typically:

plan and allocate resources coordinate and link groups and departments implement changes and strategies generated by top managers monitor the activities of first-line managers who report to them

A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

planning

After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet them?

planning

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?

planning

Refer to Krispy Kreme. Which management function had Rudolph not performed at the time of his death?

planning

Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foot homes with two-acre yards. The other is offering a similar size of house with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses. The builder with the smaller lots most likely used ____ to determine what homebuyers desired.

proactive customer monitoring

Advocacy groups use a variety of tactics to convince businesses to comply with the group's stand on issues. Which of the following advocacy group tactics would be most likely to cause a business to fail?

product boycotts

Which of the following is NOT a potential legal risk associated with traditional managerial decisions like recruiting, hiring, and firing employees?

product liability

According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

punctuated equilibrium theory

In a very strong economy, where the demand for qualified job applicants exceeds the supply, the environmental characteristic of ____ is likely to be particularly salient for many companies.

resource scarcity

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?

self-managed teams employment security high wages contingent on organizational performance sharing information all of these

Which of the following typically is NOT performed by top managers?

setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives

Refer to Dofasco. The fact that Ford purchased less steel from Dofasco during the auto industry's slump would be part of Dofasco's ____ environment because Ford Motor Company is one of its customers.

specific

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustained growth is essential. Sustaining growth is a challenge for virtually every company." Koerber is the CEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries. What informational role did Koerber assume?

spokesperson

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:

spokesperson

Refer to Volkswagen. In making his announcement about restructuring, Pischetsrieder assumed the ____ role.

spokesperson

Spiegel announced to the media that it was nearing the completion of its corporate restructuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted in order to make this announcement to the media?

spokesperson

Refer to Krispy Kreme. To be successful, managers need four skills. The fact that Rudolph was a skilled baker when he purchased the secret doughnut recipe indicates he had ____ skills.

technical

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

technical skill

Which type of skills tends to be most important to the success of lower-level managers?

technical skills

After six months as a manager, new managers typically believe their job is:

to solve problems for subordinates

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ____ would be responsible for determining that the product should be deleted from each of their product lines.

top management

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

top manager

Refer to Volkswagen. Bernd Pischetsrieder is an example of a:

top manager

Environmental ____ is affected by environmental complexity, change, and resources.

uncertainty

After their first year of managerial experience, managers tend to:

use more positive reinforcement

Leon Dodd is a member of a self-managed team at Standard Aero Alliance, Inc. (SAAI). His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is:

using its employees to create a competitive advantage

A mace is commonly used at a university or college convocation ceremony. The mace was originally a weapon, then became the symbol of government, and now has become the symbol of authority of the institution to grant diplomas or degrees. In terms of organizational culture, the mace is an example of a(n) ____.

visible artifact

Organizations use behavioral addition, behavioral substitution, and ____ to change their organizational culture.

visible artifacts

Changes in any sector of the general environment ____.

will eventually affect most organizations.

______is defined by getting work done through others

management

According to bureaucratic management, _____ should supervise the organization.

managers

According to Henri Fayol's fourteen principles of management, _____ requires that compensation should be fair and satisfactory to both the employees and the organization.

remuneration

A top manager for a management consulting firm would: a.establish a positive organizational culture that encourages employees to be passionateabout their clients b.make sure employees are attired according to the company dress code c.evaluate the performance of individual consultants d.monitor expense statements turned in by consultants e.coordinate activities within and between consultants working in the field and support staff in the office

A

According to Mintzberg, which of the following lists the three major roles managers fulfill while per-forming their jobs?a.interpersonal roles, informational roles, and decisional roles b.informational roles, ethical roles, and action roles c.corporate roles, coordination roles, and informational roles d.decisional roles, informational roles, and organizational roles e.interpersonal roles, intrapersonal roles, and departmental roles

A

According to the "What Really Works" box, __________ suggest that a test of general mental abilitywill be a successful predictor of a job applicant's on-the-job performance about 75 percent of the time. a.meta-analyses b.market audits c.employee-fit tests d.job analyses e.social interaction audits

A

In 2004, Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef witha kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a plas-tic handheld calculator. The recall was the application of which management function? a.controlling b.leading c.motivating d.planning e.organizing

A

Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retailstore, cafe, and production facility by hosting its first employee appreciation week. It used the man-agement function of _____ to boost morale. a.leading b.commanding c.organizing d.controlling e.resource allocation

A

The marketing manager of Interstate Bakeries was asked to meet with the organization's research anddevelopment department to explain why the company needed to change its 25-year-old package designfor Twinkies. The marketing manager took on an interpersonal role as: a.liaison b.disseminator c.disturbance handler d.figurehead e.resource allocator

A

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees.Walker would be categorized as a: a.first-line manager b.middle manager c.top manager d.team leader e.group facilitator

A

Which of the following typically is NOT performed by top managers? a.setting objectives consistent with organizational goals or planning and implementing sub-unit strategies for achieving these objectives b.developing in employees the attitudes of commitment to and ownership in the company's performance c.creating a positive organizational culture through language and action d.monitoring the business environment e.creating a context for change

A

__________ are responsible for creating a positive organizational culture through language and action. a.Top managers b.Middle managers c.Team leaders d.Supervisors e.Group facilitators

A

Which of the following types of management was developed by Henry Fayol?

A) Admin management

Mark, a manager at a food processing company, notices that the productivity of the workers has gone down. He determines the reason as lack of motivation to perform their tasks. He gives a pep talk to the employees hoping to inspire them to perform their tasks more efficiently. In this context, Mark is performing the _____ function of management.

A) Leading

Which of the following management theorists helped develop human relations management?

A) Mary Parker Follett

Trisurf Inc. has recruited some new employees and one of the managers is making a decision on the tasks that should be allocated to each of them based on their experience and knowledge. He is also making a decision on who each one of them should work under. In this context, the manager is performing the _____ function of management.

A) Organizing

According to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management.

A) True

In the context of bureaucratic management, most employees would argue that bureaucratic managers emphasize punishment for noncompliance much more than rewards for compliance.

A) True

The Hawthorne Studies proved that financial incentives were not necessarily the most important motivator for workers.

A) True

The point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both.

A) True

Weber's concept of bureaucratic management supported qualification-based hiring and merit-based promotion.

A) True

According to Henri Fayol, which of the following is the process of inspiring and motivating workers to work hard to achieve organizational goals?

A) leading

The Hawthorne Studies showed how _____ can influence work group performance, for better or worse.

A) worker's feelings

A manager engaged in the management function of __________ is determining organizational goalsand the means for achieving them. a.planning b.organizing c.leading d.human resources management e.controlling

A. planning

Interstate Bakeries, the makers of Wonder bread, declared bankruptcy in 2003. The company's objec-tives in 2004 were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meetthese goals? a.planning b.organizing c.controlling d.motivating e.leading

A. planning

Managers who train and supervise the performance of nonmanagerial employees, and who are directlyresponsible for producing the company's products or services, are categorized as: a.general managers b.middle managers c.first-line managers d.team leaders e.top manager

C

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate barswere not suitable for the Indian markets bc the candy had to sit in sunlight w/out air conditioning & got messy. Nestlé adopted an innovation strategy and developed a liquid chocolate, which is very popular. Nestlé used which management function? a.planning b.meeting the competition c.making things happen d.organizing people, processes, and projects e.leading

A. planning

The candy market in Asia has grown as more Asians emulate the American lifestyle, and Hershey has decided that to grow it must start selling to the Asian markets. This decision was part of which management function? a.planning b.organizing c.leading d.controlling e.evaluating

A. planning

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, whichis run as an independent unit, has experienced excessive financial losses the last three years. The _____ for the company would be expected to develop the long-term plans needed to make thecompany profitable. a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

B

First-line managers will most likely have to: a.monitor the performance of corporate investments b.encourage, monitor, and reward the performances of their employees c.determine how to deal with long-term environmental changes d.periodically monitor the company's organizational culture e. none of these

B

Team leaders typically: a.conduct quality control audits b.manage external and internal relationships c.act as department liaisons d.oversee strategy implementation e.do all of these

B

The CEO of Camper brand shoes expects its designers to operate like a team when they create newshoe designs. Most of its designers do not have a background in fashion so it is important that theyshare their expertise. Each team has a leader who is responsible for: a.developing organizational codes of ethics b.managing external and internal team relationships c.developing growth strategies d.coordinating the performances of all teams e.doing all of these

B

According to the "What Really Works" box, a(n) __________ is a type of study that often shows theconditions under which management techniques may work better or worse in the real world. a.social audit b.meta-analysis c.effectiveness analysis d.SWOT analysis e.risk assessment

B meta-analysis

A Gantt chart can be used to track informal communication paths.

B) False

Frederick Taylor was the father of systems management.

B) False

Time study allows each task or job to be broken down into separate motions. Once this is done, unnecessary or repetitive motions can be eliminated.

B) False

The candy market in Asian has grown recently as more Asians emulate the American lifestyle, andHershey has decided that to grow it must start selling to the Asian markets. Which management func-tion will help determine who decides how Hershey will get its products into the small pop-and-momretail outlets that are prevalent in China? a.planning b.organizing c.leading d.controlling e.evaluating

B. organizing

A __________ for a McDonald's fast-food restaurant would be responsible for placing orders for foodand paper supplies and for setting up weekly work schedules. a.corporate vice president b.middle manager c.first-line manager d.division supervisor e.top manager

C

According to Mintzberg, managers engaged in __________ roles are talking to people inside and out-side the organization. a.decisional b.conceptual c.interpersonal d.informational e.motivational

C

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michi-gan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during asales-flattening economic downturn. Radeback had to engage in which management function? a.planning b.organizing c.leading d.controlling e.evaluating

C

During the week of August 9 in 2004, Robert Rothschild Farm boosted the morale and showed its grat-itude to its 75 employees at its retail store, cafe, and production facility by hosting its first employeeappreciation week. A _____ manager more than likely planned the employee picnic, selected and or-dered the awards, and encouraged workers to attend. a.marketing b.team c.first-line d.top e.middle

C

Middle managers will most likely have to: a.facilitate a bottom-up planning approach to supervising b.manage the performance of entry-level employees c.implement the changes generated by top managers d.develop employees' commitment to and ownership of the company's performance e.monitor long-term environmental trends

C

The chairs of the accounting, marketing, and communications departments at a typical university areassuming the roles of __________ because they supervise nonmanagerial employees. a.supervising managers b.top managers c.first-line managers d.middle managers e.department managers

C

What interpersonal role, as defined by Mintzberg, was the CEO of Whole Foods assuming when heslashed his salary from $1 million to $1 to avoid the huge salary disparities that negatively influenceemployee morale in many corporations? a.figurehead b.monitor c.leader d.negotiator e.spokesperson

C

_____ developed the five functions of managers and the fourteen principles of management.

C) Henri Fayol

According to Henri Fayol, _____ is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.

C) Organizing

According to Henri Fayol, determining organizational goals and a means for achieving them is known as_____.

C) Planning

Which of the following is NOT associated with Max Weber's bureaucratic management?

C) Span of management

According to Henri Fayol's fourteen principles of management, _____ means that each employee should report to and receive orders from just one boss.

C) Unity of command

in 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid calorie sodas. The new brands grabbed a combined market share of less than 1% Given that the objective of both was to increase their market share, the introductions were notably: a. synergistic b. empathetic c. inefficient d. automonous e. reciprocal

C. inefficient

A first-line manager for a large electric generator manufacturer would: a.monitor how its customers feel about electric-powered engines b.determine if the company needed to increase its production by adding another shift c.monitor and manage the performance of the company's international subsidiaries d.manage the performance of employees who actually build the generators e.do all of these

D

A manager engaged in the management function of __________ is monitoring progress toward goalachievement and taking corrective action when needed. a.planning b.organizing c.leading d.controlling e.motivating

D

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michi-gan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during asales-flattening economic downturn. Radeback is an example of a: a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

D

In 2004, the Massachusetts Institute of Technology (MIT) announced that it was going to overcomethe "digital divide" by making a $100 laptop for the poor children of the world. By relying strongly onthe _____ function of management, MIT has nearly achieved its goal. a.planning b.organizing c.leading d.controlling e.evaluating

D

According to the "What Really Works" box, meta-analysis is of value to and will benefit: a.investors and financial institutions b.any student of business c.all stakeholders d.management scholars and practicing managers e.none of these

D.

According to the "What Really Works" box, which of the following statements about meta-analysis is true? a.Meta-analysis is a statistical technique applicable only in a single research study. b.Meta-analysis is of value to all organizational stakeholders. c.Statistics generated through meta-analysis cannot be converted to an understandable for-mat. d.Meta-analysis shows the conditions under which management techniques may work better or worse in the real world. e.Meta-analysis only benefits inexperienced managers.

D.

to increase its goal of increased market shar, Krispy Kreme launched a program awarding students a donut for every A on their report card. Which management function was used to create this? a. controlling b. leading c. focusing d. planning e. organizing

D. planning

At the death of her husband, Miriam McAllister became the CEO of a company that is the world'sleading manufacturer of kidney dialysis machines. It was believed when she took the position that shewould only perform ceremonial duties and would not want to be actively involved in the running of thecompany. In other words, it was assumed she would be a: a.resource allocator b.monitor c.disseminator d.spokesperson e.figurehead

E

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, who will determine the site, who will sell tickets to customers, and who willwork the night of the auction. She is engaged in the management function of: a.planning b.controlling c.leading d.resource allocation e.organizing

E

Middle managers typically: a.plan and allocate resources b.coordinate and link groups and departments c.implement changes and strategies generated by top managers d.monitor the activities of first-line managers who report to them e.do all of these

E

Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity In-ternational with his wife, ended his service as president in 2005. In 2004 Fuller had been forced intoassuming a figurehead role since the hiring of a new managing director. What did Fuller do? a.He distributed critical information to employees. b.He monitored the environment. c.He helped the organization adapt to incremental changes. d.He negotiated salaries, raises, and promotions. e.He performed ceremonial duties like greeting company visitors

E

Typical responsibilities for __________ include setting objectives consistent with organizational goalsand then planning and implementing the subunit strategies for achieving these goals. a.top managers b.shift supervisors c.first-line managers d.team leaders e.middle managers

E

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in whichmanagement function? a.planning b.organizing c. controlling d. motivating e. leading

E.

Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons."

a. organization

With integrative conflict resolution, _____.

b. both parties work together to create an alternative solution that includes shared preferences

A manager striving to improve organizational ____ is accomplishing tasks that help fullfill organizational objectives a. efficiency b. effectiveness c. functionality d. synergy e. productivity

b. effectiveness

one of the reasons for the slow responce to help the victims of Hur Katrina was an antiquated FEMA system that was bogged down in red tape. In other words, the failure of assistance to arrive in a timely fashion was due to lack of: a. apathy b. efficiency c. instrumentality d. effectiveness e. the absence of entropy

b. efficiency

when ruth was hired to be the 2nd in command in mailing services, she was told her job was to deal w/the employees to make sure they got the task done right. she was not instructed how to run machines bc hers was a job in: a. marketing. b.managment c. strategizing d. cust service e. relationship control

b. management

A business school administrator who is determining what classes will be offered in which rooms andwho will teach each specific class is involved in which classical management function? a.making things happen b.organizing c.controlling d.motivating e.leading

b. organizing

A middle manager for a manufacturer of environmentally friendly packaging would: a.monitor how consumers feel about environmental waste b.schedule vacation time for employees c.determine how the company was going to implement a plan calling for a 10 percent de-crease in costs d.be responsible for maintaining a positive organizational culture e.do all of these

c

Southern Living magazine was forced to pull its April 2004 issue off newsstands and mail warnings to2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillowsfrom heaven" created a rather impressive firestorm. The management function of _____ was usedwhen the warnings were mailed to subscribers. a.planning b. organizing c. controlling d. motivating e. leading

c

According to Henri Fayol's fourteen principles of management, in which of the following ways can order be obtained in an organization?

c. By having a place for everyone and having everyone in his or her place

Which of the following does a Gantt chart visually indicate?

c. The time in which each task should be completed for a project

According to Henri Fayol's fourteen principles of management, _____ requires managers to develop a strong sense of morale and unity among workers that encourages coordination of efforts.

c. esprit de corps

Which of the following is a similarity between Frank and Lillian Gilbreth's and Frederick Taylor's approaches to management?

d. Both approaches were aimed at simplifying work in an organization.

Which of the following was recommended by Gantt and Taylor?

d. Companies should train and develop their workers.

Which of the following statements is true about the Gantt chart?

d. It is a table that shows what tasks must be completed at which times in order to complete a project.

According to Henri Fayol's fourteen principles of management, which of the following does unity of direction mean?

d. One person and one plan should be used in deciding the activities to be carried out.

Which of the following management processes is used to determine how workers can perform their tasks more efficiently?

d. Time and motion studies

Which of the following is the goal of scientific management?

d. To find the one best way to perform each task.

According to bureaucratic management, employees should be hired on the basis of _____.

d. educational background of an applicant

According to human relations management _____.

d. success depends on treating workers well

In 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and PepsiEdge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse sinceone of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combinedmarket share of less than 1 percent. Coke's and PepsiCo's __________ would be responsible for de-termining that the product should be deleted from each of their product lines. a.middle mgmt b.first-line mgmt c.team leaders d.product supervisors e.top mgmt

e

According to bureaucratic management, which of the following is a criterion on which employees should be promoted?

e. Experience or achievements

_____ is the accomplishment of tasks that help fullfill organizational objectives a. benchmarking b.optimizing c. satisficing d. efficiency e. effectiveness

e. effectiveness

In November 2004, designer Karl Lagerfeld partnered with Swedish retailer Hennes & Mauritz to sellan affordable line of high-fashion clothing, which Lagerfeld will design exclusively for the retailer.Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes. Which man-agement function guided the alliance between the designer and the retailer? a.controlling b.leading c.motivating d.planning e.organizing

e. organizing