MGMT Quiz 1 all #s pt2

During an ethical decision-making process, which of these questions must be asked in order to identify a problem?

"What are the factors that make this an ethical problem?"

Middle Manager

-Setting objectives consistent with top management's goals -Planning and implementing subunit strategies for achieving the objectives

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A top manager for a management consulting firm would: a.establish a positive organizational culture that encourages employees to be passionateabout their clients b.make sure employees are attired according to the company dress code c.evaluate the performance of individual consultants d.monitor expense statements turned in by consultants e.coordinate activities within and between consultants working in the field and support staff in the office

A

According to Mintzberg, which of the following lists the three major roles managers fulfill while per-forming their jobs?a.interpersonal roles, informational roles, and decisional roles b.informational roles, ethical roles, and action roles c.corporate roles, coordination roles, and informational roles d.decisional roles, informational roles, and organizational roles e.interpersonal roles, intrapersonal roles, and departmental roles

A

According to the "What Really Works" box, __________ suggest that a test of general mental abilitywill be a successful predictor of a job applicant's on-the-job performance about 75 percent of the time. a.meta-analyses b.market audits c.employee-fit tests d.job analyses e.social interaction audits

A

An accountant with __________ skill has the ability to create a budget, compare the budget to the ac-tual income statement, and determine unnecessary expenses. a.technical b.human c.conceptual d.motivational e.interpersonal

A

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? a.motivation to manage b.conceptual c.technical d.interpersonal e.decisional

A

In 2004, Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef witha kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a plas-tic handheld calculator. The recall was the application of which management function? a.controlling b.leading c.motivating d.planning e.organizing

A

Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retailstore, cafe, and production facility by hosting its first employee appreciation week. It used the man-agement function of _____ to boost morale. a.leading b.commanding c.organizing d.controlling e.resource allocation

A

Stan Dali was the most successful salesperson his realty company had ever hired. He quickly was pro-moted to sales manager, but was never able to reach any higher levels of management because of theway he bullied his employees. Dali is an example of a: a.derailer b.staller c.failure d.non-arriver e.laggard

A

The marketing manager of Interstate Bakeries was asked to meet with the organization's research anddevelopment department to explain why the company needed to change its 25-year-old package designfor Twinkies. The marketing manager took on an interpersonal role as: a.liaison b.disseminator c.disturbance handler d.figurehead e.resource allocator

A

The sales manager is in charge of monitoring the expense accounts of her sales force. In this decisionalrole, she acts as a(n): a.resource allocator b.entrepreneur c.disturbance handler d.monitor e.disseminator

A

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees.Walker would be categorized as a: a.first-line manager b.middle manager c.top manager d.team leader e.group facilitator

A

Which of the following typically is NOT performed by top managers? a.setting objectives consistent with organizational goals or planning and implementing sub-unit strategies for achieving these objectives b.developing in employees the attitudes of commitment to and ownership in the company's performance c.creating a positive organizational culture through language and action d.monitoring the business environment e.creating a context for change

A

__________ are responsible for creating a positive organizational culture through language and action. a.Top managers b.Middle managers c.Team leaders d.Supervisors e.Group facilitators

A

here have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). Which of the following statements describes one of thefacts learned from these studies? a.Derailers are insensitive. b.Arrivers fail to inform others when things will not be done on time. c.Arrivers fail to admit mistakes. d.Arrivers fail to take responsibility for mistakes. e.There are several significant differences between arrivers and derailers

A

Line

A ___ function is an activity that contributes directly to creating or selling the company's products

Planning

A manger engaged in the management function ____is determining organizational goals and the means for achieving them.

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

A) First line managers

A manager engaged in the management function of __________ is determining organizational goalsand the means for achieving them. a.planning b.organizing c.leading d.human resources management e.controlling

A. planning

Interstate Bakeries, the makers of Wonder bread, declared bankruptcy in 2003. The company's objec-tives in 2004 were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meetthese goals? a.planning b.organizing c.controlling d.motivating e.leading

A. planning

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate barswere not suitable for the Indian markets bc the candy had to sit in sunlight w/out air conditioning & got messy. Nestlé adopted an innovation strategy and developed a liquid chocolate, which is very popular. Nestlé used which management function? a.planning b.meeting the competition c.making things happen d.organizing people, processes, and projects e.leading

A. planning

The candy market in Asia has grown as more Asians emulate the American lifestyle, and Hershey has decided that to grow it must start selling to the Asian markets. This decision was part of which management function? a.planning b.organizing c.leading d.controlling e.evaluating

A. planning

29. Which of the following typically is NOT performed by top managers? a. setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives b. developing in employees the attitudes of commitment to and ownership in the company's performance c. creating a positive organizational culture through language and action d. monitoring the business environment e. creating a context for change

ANS: A

32. A top manager for a management consulting firm would: a. establish a positive organizational culture that encourages employees to be passionate about their clients b. make sure employees are attired according to the company dress code c. evaluate the performance of individual consultants d. monitor expense statements turned in by consultants e. coordinate activities within and between consultants working in the field and support staff in the office

ANS: A

35. __________ are responsible for creating a positive organizational culture through language and action. a. Top managers b. Middle managers c. Team leaders d. Supervisors e. Group facilitators

ANS: A

46. Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a: a. first-line manager b. middle manager c. top manager d. team leader e. group facilitator

ANS: A

52. According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs? a. interpersonal roles, informational roles, and decisional roles b. informational roles, ethical roles, and action roles c. corporate roles, coordination roles, and informational roles d. decisional roles, informational roles, and organizational roles e. interpersonal roles, intrapersonal roles, and departmental roles

ANS: A

77. Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? a. motivation to manage b. conceptual c. technical d. interpersonal e. Decisional

ANS: A

A manager engaged in the management function of __________ is determining organizational goals and the means for achieving them. a. planning b. organizing c. leading d. human resources management e. Controlling

ANS: A

According to the "What Really Works" box, __________ suggest that a test of general mental ability will be a successful predictor of a job applicant's on-the-job performance about 75 percent of the time. a. meta-analyses b. market audits c. employee-fit tests d. job analyses e. social interaction audits

ANS: A

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Nestlé used which management function to solve its problem? a. planning b. meeting the competition c. making things happen d. organizing people, processes, and projects e. Leading

ANS: A

__________ is defined as getting work done through others a. Management b. Planning c. Organizing d. Strategizing e. Controlling

ANS: A

83. Stan Dali was the most successful salesperson his realty company had ever hired. He quickly was promoted to sales manager, but was never able to reach any higher levels of management because of the way he bullied his employees. Dali is an example of a: a. derailer b. staller c. failure d. non-arriver e. Laggard

ANS: A A derailer is a manager who was successful at the beginning, but gets knocked off the fast track.

70. The sales manager is in charge of monitoring the expense accounts of her sales force. In this decisional role, she acts as a(n): a. resource allocator b. entrepreneur c. disturbance handler d. monitor e. Disseminator

ANS: A A resource allocator decides who gets what resources.

24. In 2004, Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function? a. controlling b. leading c. motivating d. planning e. Organizing

ANS: A Controlling is the monitoring of progress toward the achievement of goals and then taking what corrective action is indicated by the monitoring.

55. The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as: a. liaison b. disseminator c. disturbance handler d. figurehead e. resource allocator

ANS: A In a liaison role, managers deal with people outside their units.

26. Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retail store, cafe, and production facility by hosting its first employee appreciation week. It used the management function of _____ to boost morale. a. leading b. commanding c. organizing d. controlling e. resource allocation

ANS: A Leading involves inspiring employees to work harder to achieve organizational goals.

30. After declaring bankruptcy in 2003, Interstate Bakeries, the makers of Twinkies, Ho Hos, and Ding Dong snack cakes, decided to modernize its products' look by redesigning its packaging. __________ would be responsible for implementing this package change. a. middle management b. First-line management c. Team leaders d. Product supervisors e. Top management

ANS: A Middle managers implement the strategies needed to achieve top management's goals.

Interstate Bakeries, the makers of Wonder bread, declared bankruptcy in 2003. The company's objectives in 2004 were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet these goals? a. planning b. organizing c. controlling d. motivating e. Leading

ANS: A Planning is determining organizational objectives and a means for achieving them.

The candy market in Asia has grown recently as more Asians emulate the American lifestyle, and Hershey has decided that to grow it must start selling to the Asian markets. This decision was part of which management function? a. planning b. organizing c. leading d. controlling e. Evaluating

ANS: A Planning is determining organizational objectives and a means for achieving them.

73. An accountant with __________ skill has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses. a. technical b. human c. conceptual d. motivational e. Interpersonal

ANS: A Technical skills are the ability to apply the specialized procedures, techniques, and knowledge required to get the job done.

86. There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies? a. Derailers are insensitive. b. Arrivers fail to inform others when things will not be done on time. c. Arrivers fail to admit mistakes. d. Arrivers fail to take responsibility for mistakes. e. There are several significant differences between arrivers and derailers.

ANS: A The alternatives beginning "Arrivers" describe derailers, not arrivers. Arrivers have only one fatal flaw, and derailers have at least two fatal flaws.

53. Which of the following is an example of an interpersonal role? a. figurehead b. monitor c. disseminator d. resource allocator e. Spokesperson

ANS: A The other interpersonal roles are leader and liaison.

27. Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The __________ for the company would be expected to develop the long-term plans needed to make the company profitable. a. supervising manager b. top manager c. first-line manager d. middle manager e. department manager

ANS: B

41. Typical responsibilities for __________ include coordinating and linking groups, departments, and divisions within a company. a. top managers b. middle managers c. vice presidents d. team leaders e. first-line managers

ANS: B

42. It is the responsibility of __________ to develop intermediate plans, designed to produce results within six to eighteen months. a. top managers b. middle managers c. first-line managers d. group facilitators e. team leaders

ANS: B

43. First-line managers will most likely have to: a. monitor the performance of corporate investments b. encourage, monitor, and reward the performances of their employees c. determine how to deal with long-term environmental changes d. periodically monitor the company's organizational culture e. do none of these

ANS: B

50. The CEO of Camper brand shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that they share their expertise. Each team has a leader who is responsible for: a. developing organizational codes of ethics b. managing external and internal team relationships c. developing growth strategies d. coordinating the performances of all teams e. doing all of these

ANS: B

51. Team leaders typically: a. conduct quality control audits b. manage external and internal relationships c. act as department liaisons d. oversee strategy implementation e. do all of these

ANS: B

66. In the __________ role, managers adapt themselves, their subordinates, and their units to change. a. resource allocator b. entrepreneur c. disturbance handler d. liaison e. Disseminator

ANS: B

76. What type of skills tends to be equally important at all levels of management? a. technical skills b. human skills c. decisional skills d. motivation to manage e. conceptual skills

ANS: B

81. Managers need different skills to perform their various roles successfully. A middle manager who assumed a negotiator role when dealing with employees would rely most heavily on his or her __________ skills. a. decisional b. human c. conceptual d. technical e. Informational

ANS: B

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function? a. making things happen b. organizing c. controlling d. motivating e. Leading

ANS: B

A manager striving to improve organizational __________ is accomplishing tasks that help fulfill organizational objectives. a. Efficiency b. Effectiveness c. Functionality d. Synergy e. Productivity

ANS: B

According to the "What Really Works" box, a(n) __________ is a type of study that often shows the conditions under which management techniques may work better or worse in the real world. a. social audit b. meta-analysis c. effectiveness analysis d. SWOT analysis e. risk assessment

ANS: B

The candy market in Asian has grown recently as more Asians emulate the American lifestyle, and Hershey has decided that to grow it must start selling to the Asian markets. Which management function will help determine who decides how Hershey will get its products into the small pop-and-mom retail outlets that are prevalent in China? a. planning b. organizing c. leading d. controlling e. Evaluating

ANS: B

75. In 2004, Nextel put up a billboard in Cleveland advertising its wireless data service with a mannequin of a laptop user perched on top. The billboard caused fender-benders as drivers gawked, concerned that a distraught soul had climbed up and was ready to jump. A Nextel marketing manager would use __________ skills to determine that the mannequin is creating bad publicity for Nextel. a. informational b. conceptual c. technical d. interpersonal e. Decisional

ANS: B Conceptual skills are the ability to see the organization as a whole and understand how its different parts impact each other and its environment.

One of the reasons for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of: a. apathy b. efficiency c. instrumentality d. effectiveness e. the absence of entropy

ANS: B Efficiency means getting work done with a minimum of effort, expense, or waste.

68. Connie O'Day is a middle manager for the publishers of Free Spirit magazine, a publication targeted to women who are not worried about finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform? a. entrepreneur b. monitor c. resource allocator d. spokesperson e. Liaison

ANS: B In the monitor role, managers scan their environments for information, actively contact others for information, and because of their personal contacts, receive a great deal of unsolicited information.

34. As a result of the 2005 blackout in Los Angeles, __________ in the police department had to determine which police officers were going to work overtime. a. top managers b. middle managers c. administrative managers d. first-line managers e. team leaders

ANS: B Middle managers are responsible for planning and implementing subunit strategies for achieving the objectives of top managers.

82. There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines and encouraged its expansion into other hospital services. McAllister has almost doubled her company's revenues since she took control. As an arriver, McAllister would be: a. unable to adapt her style of management to what was needed by her subordinates b. sensitive to others c. cold, aloof, and arrogant d. overly ambitious e. abrasive and intimidating

ANS: B The number one mistake made by derailers is their insensitivity to others.

87. As the shift supervisor at a car wash, Jakob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he: a. is a management laggard b. is a derailer c. does not understand the importance of synergy d. is not a hands-on doer e. is a non-arriver

ANS: B The number one mistake made by derailers is their insensitivity to others.

31. A middle manager for a manufacturer of environmentally friendly packaging would: a. monitor how consumers feel about environmental waste b. schedule vacation time for employees c. determine how the company was going to implement a plan calling for a 10 percent decrease in costs d. be responsible for maintaining a positive organizational culture e. do all of these

ANS: C

33. The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of __________ because they supervise nonmanagerial employees. a. supervising managers b. top managers c. first-line managers d. middle managers e. department managers

ANS: C

44. Managers who train and supervise the performance of nonmanagerial employees, and who are directly responsible for producing the company's products or services, are categorized as: a. general managers b. middle managers c. first-line managers d. team leaders e. top managers

ANS: C

48. A __________ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules. a. corporate vice president b. middle manager c. first-line manager d. division supervisor e. top manager

ANS: C

49. Middle managers will most likely have to: a. facilitate a bottom-up planning approach to supervising b. manage the performance of entry-level employees c. implement the changes generated by top managers d. develop employees' commitment to and ownership of the company's performance e. monitor long-term environmental trends

ANS: C

54. According to Mintzberg, managers engaged in __________ roles are talking to people inside and outside the organization. a. decisional b. conceptual c. interpersonal d. informational e. Motivational

ANS: C

78. The ability to perform __________ increases in its importance to success as managers rise through the managerial ranks. a. interpersonal skills b. human skills c. conceptual skills d. informational skills e. technical skills

ANS: C

79. Which skills increase in their importance to success as managers rise through the managerial ranks? a. human skills and decisional skills b. informational skills and the motivation to manage c. conceptual skills and the motivation to manage d. conceptual skills, technical skills, and human skills e. human skills and informational skills

ANS: C

25. As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function? a. planning b. organizing c. leading d. controlling e. Evaluating

ANS: C A manager engaged in the management function of leading is inspiring and motivating workers to continue to work hard to achieve organizational goals.

- 80. In 2007, Rupert Murdoch, the owner of a global newspaper empire, met with his top executives to determine survival strategies for newspapers in the face of increasing audience migration to online sources of news. Which skills will be most important in developing this strategy? a. interpersonal skills b. human skills c. conceptual skills d. informational skills e. technical skills

ANS: C Conceptual skills are the ability to see the organization as a whole and understand how its different parts affect each other and its environment.

23. Southern Living magazine was forced to pull its April 2004 issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" created a rather impressive firestorm. The management function of _____ was used when the warnings were mailed to subscribers. a. planning b. organizing c. controlling d. motivating e. Leading

ANS: C Controlling is taking corrective action when necessary.

In 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and Pepsi Edge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse since one of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions were notably: a. synergistic b. empathetic c. inefficient d. autonomous e. reciprocal

ANS: C Efficiency is getting work done with a minimum of effort, expense, and waste.

57. What interpersonal role, as defined by Mintzberg, was the CEO of Whole Foods assuming when he slashed his salary from $1 million to $1 to avoid the huge salary disparities that negatively influence employee morale in many corporations? a. figurehead b. monitor c. leader d. negotiator e. Spokesperson

ANS: C In the leader role, managers motivate and encourage workers to accomplish organizational goals.

62. During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commitment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organization knows itself." Then she volunteered to conduct the environmental scanning and share what she learned with the others. What informational roles is she assuming? a. liaison and spokesperson b. resource allocator and liaison c. monitor and disseminator d. negotiator and monitor e. spokesperson and liaison

ANS: C In the monitor role, she conducts environmental scanning. In the disseminator role, she shares what she has learned.

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because hers was a job in: a. marketing b. relationship control c. management d. customer service e. Strategizing

ANS: C Management is getting work done through others.

45. During the week of August 9 in 2004, Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retail store, cafe, and production facility by hosting its first employee appreciation week. A _____ manager more than likely planned the employee picnic, selected and ordered the awards, and encouraged workers to attend. a. marketing b. team c. first-line d. top e. Middle

ANS: C One of the duties of the first-line manager is to reward the performance of others.

65. Jimmy Wales is the CEO of Wikipedia, a user-generated encyclopedia 42 times the size of Encyclopedia Britannica. At the inception of the online project, Wales had to assume the decisional role of _____ as he dealt with critics of the project who contended that allowing anyone to enter data into the encyclopedia would lead to inconsistencies and misinformation. a. resource allocator b. entrepreneur c. disturbance handler d. liaison e. Disseminator

ANS: C The disturbance handler role is played when managers must respond to severe problems demanding immediate attention.

71. In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of: a. resource allocators b. entrepreneurs c. disturbance handlers d. liaisons e. Disseminators

ANS: C The disturbance handler role is played when managers must respond to severe problems that demand immediate attention.

67. In March 2005, Spiegel announced to the media that it was nearing the completion of its corporate restructuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted in order to make this announcement to the media? a. environmental b. controller c. spokesperson d. entrepreneur e. Interpersonal

ANS: C The spokesperson shares information with people outside the company.

21. A manager engaged in the management function of __________ is monitoring progress toward goal achievement and taking corrective action when needed. a. planning b. organizing c. leading d. controlling e. Motivating

ANS: D

47. A first-line manager for a large electric generator manufacturer would: a. monitor how its customers feel about electric-powered engines b. determine if the company needed to increase its production by adding another shift c. monitor and manage the performance of the company's international subsidiaries d. manage the performance of employees who actually build the generators e. do all of these

ANS: D

59. Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of his time: a. negotiating b. responding to instrumental change c. performing ceremonial duties d. motivating and encouraging its employees to meet their organizational objectives e. ignoring interpersonal roles

ANS: D

89. After their first year of managerial experience, managers tend to: a. exercise more formal authority b. do less listening and more telling c. view themselves as the boss d. use more positive reinforcement e. do all of these

ANS: D

90. After a year as a manager, new managers typically realize their job is: a. to be a troubleshooter b. to manage tasks c. just as they expected d. people development e. to be a problem-solver

ANS: D

According to the "What Really Works" box, meta-analysis is of value to and will benefit: a. investors and financial institutions b. any student of business c. all stakeholders d. management scholars and practicing managers e. none of these

ANS: D

According to the "What Really Works" box, which of the following statements about meta-analysis is true? a. Meta-analysis is a statistical technique applicable only in a single research study. b. Meta-analysis is of value to all organizational stakeholders. c. Statistics generated through meta-analysis cannot be converted to an understandable format. d. Meta-analysis shows the conditions under which management techniques may work better or worse in the real world. e. Meta-analysis only benefits inexperienced managers.

ANS: D

20. In 2004, the Massachusetts Institute of Technology (MIT) announced that it was going to overcome the "digital divide" by making a $100 laptop for the poor children of the world. By relying strongly on the _____ function of management, MIT has nearly achieved its goal. a. planning b. organizing c. leading d. controlling e. Evaluating

ANS: D Controlling is monitoring progress toward goal achievement and then taking corrective action when the project goal appears to be unreachable.

85. Inchow Environments, Inc. was once a successful manufacturer of fishing lures. It hired a new CEO who was a derailer. As a derailer, the new CEO: a. refused to listen to the advice given him by the previous CEO b. was too flexible c. preferred to take the role of figurehead d. could not think strategically e. is accurately described by all of these

ANS: D One of many fatal flaws that derailers have is the inability to think strategically.

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program? a. controlling b. leading c. focusing d. planning e. Organizing

ANS: D Planning is determining the means to achieve an organizational goal.

38. As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a: a. supervising manager b. top manager c. first-line manager d. middle manager e. department manager

ANS: D The human resources department is a division. A divisional manager is a middle manager.

36. Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retail store, cafe, and production facility by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a: a. supervising manager b. top manager c. first-line manager d. middle manager e. department manager

ANS: D The marketing department is a division. A division manager is a middle manager.

. 92. Leon Dodd is a member of a self-managed team at Standard Aero Alliance, Inc. (SAAI). His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is: a. using employee benchmarking b. allowing its employees to assume various decisional roles c. letting its teams handle all planning functions d. using its employees to create a competitive advantage e. relying more on conceptual skills than human skills

ANS: D The use of self-managed teams is one management practice suggested as a way to create a competitive advantage through employees.

28. In 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and Pepsi Edge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse since one of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's __________ would be responsible for determining that the product should be deleted from each of their product lines. a. middle management b. first-line management c. team leaders d. product supervisors e. top management

ANS: E

39. Typical responsibilities for __________ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals. a. top managers b. shift supervisors c. first-line managers d. team leaders e. middle managers

ANS: E

40. Middle managers typically: a. plan and allocate resources b. coordinate and link groups and departments c. implement changes and strategies generated by top managers d. monitor the activities of first-line managers who report to them e. do all of these

ANS: E

69. The informational role managers play when they share information they have collected with their subordinates and others in the company is called the __________ role. a. monitor b. figurehead c. resource allocator d. entrepreneur e. Disseminator

ANS: E

74. Which type of skills tends to be most important to the success of lower-level managers? a. decisional skills b. human skills c. conceptual skills d. motivation to manage e. technical skills

ANS: E

88. After six months as a manager, new managers typically believe their job is: a. to provide negative reinforcement b. to exercise formal authority c. to maintain control and avoid delegation d. people development e. to solve problems for subordinates

ANS: E

91. Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees? a. self-managed teams b. employment security c. high wages contingent on organizational performance d. sharing information e. doing all of these

ANS: E

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function? a. planning b. organizing c. controlling d. motivating e. Leading

ANS: E

_____ is the accomplishment of tasks that help fulfill organizational objectives. a. Benchmarking b. Optimizing c. Satisficing d. Efficiency e. Effectiveness

ANS: E

84. There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies? a. Arrivers differ significantly from derailers. b. Arrivers have no weaknesses. c. Arrivers and derailers both possess two or more fatal flaws regarding how they manage people. d. The number one mistake of derailers was that they were unable to think strategically. e. Arrivers are sensitive to the feelings of others.

ANS: E Both arrivers and derailers are talented. Arrivers have weaknesses just like derailers. Arrivers typically have no more than one fatal flaw. The number one mistake of derailers is that they are insensitive to the needs of others.

63. At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to, she quickly asked company employees to develop ideas for new products that would lead to organizational growth in a changing environment. The decisional role she took on was that of a(n): a. leader b. disseminator c. resource allocator d. spokesperson e. Entrepreneur

ANS: E In the entrepreneur role, managers adapt themselves, their subordinates, and their units to change.

64. Jurgen Strube was the CEO of BASF for ten years. In 2007, he was replaced by Jurgen Hambrecht. Strube's style of management was described as "restrained formality." Hambrecht, on the other hand, is known to have an easy affability. What decisional role will the company's middle managers need to assume in order to adapt themselves to the new CEO's different personality? a. leader b. disseminator c. resource allocator d. spokesperson e. Entrepreneur

ANS: E In the entrepreneur role, managers adapt themselves, their subordinates, and their units to change.

72. According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open? a. resource allocator b. entrepreneur c. disturbance handler d. liaison e. Negotiator

ANS: E In the negotiator role, managers negotiate schedules, projects, goals, resources, and employee raises.

60. As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths at more than twenty different international trade shows annually would have the informational role of: a. entrepreneur b. resource allocator c. figurehead d. communicator e. Spokesperson

ANS: E In the spokesperson role, managers share information with people outside the firm.

61. According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustained growth is essential. Sustaining growth is a challenge for virtually every company." Koerber is the CEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries. What informational role did Koerber assume? a. liaison b. resource allocator c. figurehead d. negotiator e. Spokesperson

ANS: E In the spokesperson role, managers share information with people outside their company.

58. At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would only perform ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a: a. resource allocator b. monitor c. disseminator d. spokesperson e. Figurehead

ANS: E It was assumed that McAllister would perform ceremonial duties.

22. Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, who will determine the site, who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of: a. planning b. controlling c. leading d. resource allocation e. Organizing

ANS: E Organizing is deciding where decisions will be made, who will do what jobs, and who will work for whom.

In November 2004, designer Karl Lagerfeld partnered with Swedish retailer Hennes & Mauritz to sell an affordable line of high-fashion clothing, which Lagerfeld will design exclusively for the retailer. Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes. Which management function guided the alliance between the designer and the retailer? a. controlling b. leading c. motivating d. planning e. Organizing

ANS: E Organizing is deciding where decisions will be made, who will do what jobs, and who will work for whom.

56. Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president in 2005. In 2004 Fuller had been forced into assuming a figurehead role since the hiring of a new managing director. What did Fuller do? a. He distributed critical information to employees. b. He monitored the environment. c. He helped the organization adapt to incremental changes. d. He negotiated salaries, raises, and promotions. e. He performed ceremonial duties like greeting company visitors.

ANS: E The figurehead role is an interpersonal role in which the manager in that role represents the company in various ways to the external environment.

37. _____ were most likely responsible for Hershey's decision to sell its products in the Asian markets. a. General managers b. Middle managers c. First-line managers d. Team leaders e. Top managers

ANS: E Top managers are responsible for creating change and long-term strategies.

While interpersonal conflict management is a critical skill for first-line managers, it is not a very important skill for team leaders

ANS: F

Middle managers engage in plans and actions that typically produce results within two weeks

ANS: F First-line managers engage in such plans and actions. Middle managers plan 6 to 18 months out

While good management is basic to starting and growing a business, once some measure of success has been achieved, good management becomes less important.

ANS: F Good management is basic to starting a business, growing a business, and maintaining a business once it has achieved some measure of success.

When the CEO of Whole Foods slashed his salary from $1 million to $1 to avoid the huge salary disparities that negatively influence employee morale in many corporations, he was using the management function of organizing

ANS: F In inspiring and motivating the employees, the CEO was using the management function of leading.

Team leaders direct the work of individuals within the team structure

ANS: F Instead of directing individuals' work, team leaders facilitate team activities toward goal accomplishment

According to the What Really Works box, meta-analysis is useful for management theorists and researchers, but it has little value for the practicing manager

ANS: F Meta-analysis is also useful for practicing managers, because it shows what works and the conditions under which management techniques may work better or worse in the "real world."

Mintzberg concluded that managers fulfill three major roles while performing their jobs. These roles are categorized as interpersonal roles, organizational roles, and decisional roles

ANS: F Mintzberg's roles were interpersonal roles, informational roles, and decisional roles.

After taking this course, you will have a very clear idea of what you will be expected to do as a manager

ANS: F Most of the new managers conclude that their initial expectations about managerial work were wrong.

As the health-care team leader for Commerce Bank, Emmett Conlon is responsible for facilitating his team's performance and should not be involved with any employees outside of his team

ANS: F Team leaders are responsible not only for facilitating team performance, but also for acting as liaisons between their teams and other company teams.

Technical skill refers to the ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment.

ANS: F Technical skill refers to the ability to apply the specialized procedures, techniques, and knowledge required to get the job done. The foregoing defines conceptual skill.

Conceptual skills are most important for lower-level managers.

ANS: F Technical skills are most important for lower-level managers.

Only first-line managers need technical skills.

ANS: F Technical skills are most important for team leaders and first-line managers, but they are also essential for other managerial jobs.

The classical functions of management are (1) making things happen, (2) meeting the competition, (3) organizing people, projects, and processes, and (4) leading

ANS: F The classical functions of management are planning, organizing, leading, and controlling.

The decisional roles consist of four subroles. They are entrepreneur, disturbance handler, resource allocator, and spokesperson

ANS: F The four subroles are entrepreneur, disturbance handler, resource allocator, and negotiator.

The job of team leader would NOT be considered a management position

ANS: F The job of team leader is indeed one of the four kinds of management jobs, which are top managers, middle managers, first-line managers, and team leaders.

The number one mistake made by managers who were "derailed" from their fast track movement up the managerial ranks was that they didn't develop the necessary technical skills

ANS: F The number one mistake made by managers who were "derailed" from their fast track movement up the managerial ranks was that they were insensitive to others by virtue of their abrasive, intimidating, and bullying management style.

The three interpersonal subroles are monitor, disseminator, and spokesperson

ANS: F The three interpersonal subroles are figurehead, leader, and liaison

Typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager

ANS: F These are typical titles for middle managers, not top managers.

First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing subunit strategies for achieving these objectives

ANS: F This is the responsibility of middle managers.

Top managers are the managers responsible for facilitating team activities toward goal accomplishment

ANS: F Top managers are executives responsible for the overall direction of the organization: team leaders are the managers responsible for facilitating team activities toward goal accomplishment.

12. Bandai, the third-largest toy maker in the world, has embarked on a series of acquisitions in an effort to become the leading toy maker in the world. The decision to adopt this goal was most likely made by its top management

ANS: T

A management study discovered that companies that invest in their people will create long-term competitive advantages that are difficult for other companies to duplicate

ANS: T

According to What Really Works, Meta-Analysis, meta-analysis is a research tool that combines the results of a number of research studies

ANS: T

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage

ANS: T

Companies that plan have larger profits and faster growth than companies that don't.

ANS: T

First-line managers are the only managers who do not supervise other managers

ANS: T

For many managers, the knowledge, skills, and abilities that led to success early in their careers (i.e., prior to their promotion into the ranks of management) may not necessarily help them succeed as managers.

ANS: T

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to change

ANS: T

Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company

ANS: T

The Procter & Gamble manager who oversaw the manufacturing changes that were needed to make smaller, more environmentally safe cartons of Tide detergent had to be strong in both human and technical skills

ANS: T

The motivation to manage tends to be higher among managers at higher levels in the organization than it is among managers at lower levels in the organization

ANS: T

Top managers are responsible for creating a context for change in the organization

ANS: T

Upper-level managers may actually spend more time dealing with people than lower-level managers.

ANS: T

Team leaders are responsible for managing both internal team relationships and external relationships with other teams, departments, and divisions in a company

ANS: T While interpersonal conflict management is a critical skill for first-line managers, it is not a very important skill for team leaders

Problem

A____ exists when there is a gap between desired state (what managers want) and an existing state (the situation that the managers are facing).

Resource scarcity

Abundance or shortage of critical organizational resources in an external environment The extent to which managers can predict which external changes and trends will affect their businesses

Interpersonal roles, informational roles, and decisional roles

According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs.

Negotiator

According to Mintzberg, which role would a manager assume if she were trying to convince Union members to accept a 25-cent per-hour reduction in pay in order to keep the manufacturing plant open.

equity theory

According to ____, people will be motivated when they perceive they are being treated fairly.

_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.

Advocacy groups

Decentralization

Allows employees closest to problems, production, and clients to make timely decisions

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes one of the facts learned from these studies?

Arrivers are sensitive to the feelings of others.

As a result of the 2005 blackout in Los Angeles, __________ in the police department had to deter-mine which police officers were going to work overtime. a.top managers b.middle managers c.administrative managers d.first-line managers e.team leaders

B

As the shift supervisor at a car wash, Jakob is bossy, arrogant, and insensitive to the needs of his sub-ordinates. He is unable to delegate any tasks to the other employees. He will more than likely never bea middle or top manager because he: a.is a management laggard b.is a derailer c.does not understand the importance of synergy d.is not a hands-on doer e.is a non-arriver

B

Connie O'Day is a middle manager for the publishers of Free Spirit magazine, a publication targetedto women who are not worried about finding a husband or maintaining a house and garden. She spendsmuch of her day conducting interviews with groups of women to determine what they consider mostimportant in their lives. She also keeps an eye on the sales and content of other women's magazines.Which informational role does O'Day perform? a.entrepreneur b.monitor c.resource allocator d.spokesperson e.liaison

B

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, whichis run as an independent unit, has experienced excessive financial losses the last three years. The _____ for the company would be expected to develop the long-term plans needed to make thecompany profitable. a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

B

First-line managers will most likely have to: a.monitor the performance of corporate investments b.encourage, monitor, and reward the performances of their employees c.determine how to deal with long-term environmental changes d.periodically monitor the company's organizational culture e. none of these

B

In 2004, Nextel put up a billboard in Cleveland advertising its wireless data service with a mannequinof a laptop user perched on top. The billboard caused fender-benders as drivers gawked, concernedthat a distraught soul had climbed up and was ready to jump. A Nextel marketing manager would use __________ skills to determine that the mannequin is creating bad publicity for Nextel. a.informational b.conceptual c.technical d.interpersonal e.decisional

B

Managers need different skills to perform their various roles successfully. A middle manager who as-sumed a negotiator role when dealing with employees would rely most heavily on his or her __________ skills. a.decisional b.human c.conceptual d.technical e.informational

B

Team leaders typically: a.conduct quality control audits b.manage external and internal relationships c.act as department liaisons d.oversee strategy implementation e.do all of these

B

The CEO of Camper brand shoes expects its designers to operate like a team when they create newshoe designs. Most of its designers do not have a background in fashion so it is important that theyshare their expertise. Each team has a leader who is responsible for: a.developing organizational codes of ethics b.managing external and internal team relationships c.developing growth strategies d.coordinating the performances of all teams e.doing all of these

B

There have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). At the death of her husband, Miriam McAllister became theCEO of a company that is the world's leading manufacturer of kidney dialysis machines and encour-aged its expansion into other hospital services. McAllister has almost doubled her company's revenuessince she took control. As an arriver, McAllister would be: a.unable to adapt her style of management to what was needed by her subordinates b.sensitive to others c.cold, aloof, and arrogant d.overly ambitious e.abrasive and intimidating

B

Typical responsibilities for __________ include coordinating and linking groups, departments, and divisions within a company. a.top managers b.middle managers c.vice presidents d.team leaders e.first-line manager

B

What type of skills tends to be equally important at all levels of management?a.technical skills b.human skills c.decisional skills d.motivation to manage e.conceptual skill

B

t is the responsibility of __________ to develop intermediate plans, designed to produce results withinsix to eighteen months. a.top managers b.middle managers c.first-line managers d.group facilitators e.team leaders

B

According to the "What Really Works" box, a(n) __________ is a type of study that often shows theconditions under which management techniques may work better or worse in the real world. a.social audit b.meta-analysis c.effectiveness analysis d.SWOT analysis e.risk assessment

B meta-analysis

The candy market in Asian has grown recently as more Asians emulate the American lifestyle, andHershey has decided that to grow it must start selling to the Asian markets. Which management func-tion will help determine who decides how Hershey will get its products into the small pop-and-momretail outlets that are prevalent in China? a.planning b.organizing c.leading d.controlling e.evaluating

B. organizing

A __________ for a McDonald's fast-food restaurant would be responsible for placing orders for foodand paper supplies and for setting up weekly work schedules. a.corporate vice president b.middle manager c.first-line manager d.division supervisor e.top manager

C

According to Mintzberg, managers engaged in __________ roles are talking to people inside and out-side the organization. a.decisional b.conceptual c.interpersonal d.informational e.motivational

C

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michi-gan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during asales-flattening economic downturn. Radeback had to engage in which management function? a.planning b.organizing c.leading d.controlling e.evaluating

C

During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commit-ment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organi-zation knows itself." Then she volunteered to conduct the environmental scanning and share what shelearned with the others. What informational roles is she assuming? a.liaison and spokesperson b.resource allocator and liaison c.monitor and disseminator d.negotiator and monitor e.spokesperson and liaison

C

During the week of August 9 in 2004, Robert Rothschild Farm boosted the morale and showed its grat-itude to its 75 employees at its retail store, cafe, and production facility by hosting its first employeeappreciation week. A _____ manager more than likely planned the employee picnic, selected and or-dered the awards, and encouraged workers to attend. a.marketing b.team c.first-line d.top e.middle

C

Managers who train and supervise the performance of nonmanagerial employees, and who are directlyresponsible for producing the company's products or services, are categorized as: a.general managers b.middle managers c.first-line managers d.team leaders e.top manager

C

Middle managers will most likely have to: a.facilitate a bottom-up planning approach to supervising b.manage the performance of entry-level employees c.implement the changes generated by top managers d.develop employees' commitment to and ownership of the company's performance e.monitor long-term environmental trends

C

The chairs of the accounting, marketing, and communications departments at a typical university areassuming the roles of __________ because they supervise nonmanagerial employees. a.supervising managers b.top managers c.first-line managers d.middle managers e.department managers

C

What interpersonal role, as defined by Mintzberg, was the CEO of Whole Foods assuming when heslashed his salary from $1 million to $1 to avoid the huge salary disparities that negatively influenceemployee morale in many corporations? a.figurehead b.monitor c.leader d.negotiator e.spokesperson

C

Which skills increase in their importance to success as managers rise through the managerial ranks? a.human skills and decisional skills b.informational skills and the motivation to manage c.conceptual skills and the motivation to manage d.conceptual skills, technical skills, and human skills e.human skills and informational skills

C

he ability to perform __________ increases in its importance to success as managers rise through themanagerial ranks. a.interpersonal skills b.human skills c.conceptual skills d.informational skills e.technical skills

C

in 2007, Rupert Murdoch, the owner of a global newspaper empire, met with his top executives to de-termine survival strategies for newspapers in the face of increasing audience migration to onlinesources of news. Which skills will be most important in developing this strategy? a.interpersonal skills b.human skills c.conceptual skills d.informational skills e.technical skill

C

According to Mintzberg, managers in the _____ role perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities.

C) Figurehead

in 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid calorie sodas. The new brands grabbed a combined market share of less than 1% Given that the objective of both was to increase their market share, the introductions were notably: a. synergistic b. empathetic c. inefficient d. automonous e. reciprocal

C. inefficient

Which of the following management theorists believed that workers ultimately grant managers their authority?

Chester Barnard

Punctuated equilibrium theory

Companies go through long periods of stability, followed by short periods of dynamic, fundamental change, and then a new equilibrium

Competitors

Companies in the same industry that sell similar products or services to customers

Selective hiring

Companies need to hire the best talent due to the presence of employment security

Suppliers

Companies that provide material, human, financial, and informational resources to other companies

Accommodative strategy

Company accepts responsibility for a problem and does all that society expects to solve that problem

Defensive strategy

Company admits responsibility for a problem but does the least required to meet societal expectations

Proactive strategy

Company anticipates a problem before it occurs and does more than society's expectations

Reactive Strategy

Company does less than society expects

_____ is defined as a firm's purpose or reason for existing.

Company mission

Advocacy Group

Concerned citizens that band together to try to influence business practices

_____ refers to monitoring progress toward goal achievement and taking corrective action when needed.

Controlling

A first-line manager for a large electric generator manufacturer would: a.monitor how its customers feel about electric-powered engines b.determine if the company needed to increase its production by adding another shift c.monitor and manage the performance of the company's international subsidiaries d.manage the performance of employees who actually build the generators e.do all of these

D

A manager engaged in the management function of __________ is monitoring progress toward goalachievement and taking corrective action when needed. a.planning b.organizing c.leading d.controlling e.motivating

D

After a year as a manager, new managers typically realize their job is: a.to be a troubleshooter b.to manage tasks c.just as they expected d.people development e.to be a problem-solver

D

After their first year of managerial experience, managers tend to: a.exercise more formal authority b.do less listening and more telling c.view themselves as the boss d.use more positive reinforcement e.do all of these

D

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michi-gan, Kim Radeback had to find inexpensive ways to reward employees and bolster morale during asales-flattening economic downturn. Radeback is an example of a: a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

D

In 2004, the Massachusetts Institute of Technology (MIT) announced that it was going to overcomethe "digital divide" by making a $100 laptop for the poor children of the world. By relying strongly onthe _____ function of management, MIT has nearly achieved its goal. a.planning b.organizing c.leading d.controlling e.evaluating

D

Inchow Environments, Inc. was once a successful manufacturer of fishing lures. It hired a new CEOwho was a derailer. As a derailer, the new CEO: a.refused to listen to the advice given him by the previous CEO b.was too flexible c.preferred to take the role of figurehead d.could not think strategically e.is accurately described by all of these

D

Leon Dodd is a member of a self-managed team at Standard Aero Alliance, Inc. (SAAI). His team'stop priorities are understanding customer requirements and expectations. It would appear thatSAAI is: a.using employee benchmarking b.allowing its employees to assume various decisional roles c.letting its teams handle all planning functions d.using its employees to create a competitive advantage e.relying more on conceptual skills than human skills

D

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would de-scribe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of histime: a.negotiating b.responding to instrumental change c.performing ceremonial duties d.motivating and encouraging its employees to meet their organizational objectives e.ignoring interpersonal roles

D

Robert Rothschild Farm boosted the morale and showed its gratitude to its 75 employees at its retailstore, cafe, and production facility by hosting its first employee appreciation week. "It was a good mixof fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a: a.supervising manager b.top manager c.first-line manager d.middle manager e.department manager

D

According to the "What Really Works" box, meta-analysis is of value to and will benefit: a.investors and financial institutions b.any student of business c.all stakeholders d.management scholars and practicing managers e.none of these

D.

According to the "What Really Works" box, which of the following statements about meta-analysis is true? a.Meta-analysis is a statistical technique applicable only in a single research study. b.Meta-analysis is of value to all organizational stakeholders. c.Statistics generated through meta-analysis cannot be converted to an understandable for-mat. d.Meta-analysis shows the conditions under which management techniques may work better or worse in the real world. e.Meta-analysis only benefits inexperienced managers.

D.

to increase its goal of increased market shar, Krispy Kreme launched a program awarding students a donut for every A on their report card. Which management function was used to create this? a. controlling b. leading c. focusing d. planning e. organizing

D. planning

There have been several studies of managers who fail (derailers) and managers who succeed in climbing the organizational hierarchy (arrivers). Which of the following statements describes a significant fact learned from these studies? Question 2

Derailers are insensitive.

_____ pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities.

Discretionary responsibilities

Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict.

Domination, compromise, and integration

According to Mintzberg, which role would a manager assume if she were trying to convince unionmembers to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open? a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.negotiator

E

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustainedgrowth is essential. Sustaining growth is a challenge for virtually every company." Koerber is theCEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries.What informational role did Koerber assume?a.liaison b.resource allocator c.figurehead d.negotiator e.spokesperson

E

After six months as a manager, new managers typically believe their job is: a.to provide negative reinforcement b.to exercise formal authority c.to maintain control and avoid delegation d.people development e.to solve problems for subordinates

E

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fix-tures to operate information booths at more than twenty different international trade shows annuallywould have the informational role of: a.entrepreneur b.resource allocator c.figurehead d.communicator e.spokesperson

E

At the death of her husband, Miriam McAllister became the CEO of a company that is the world'sleading manufacturer of kidney dialysis machines. Even though she was not expected to, she quicklyasked company employees to develop ideas for new products that would lead to organizational growthin a changing environment. The decisional role she took on was that of a(n): a.leader b.disseminator c.resource allocator d.spokesperson e.entrepreneur

E

At the death of her husband, Miriam McAllister became the CEO of a company that is the world'sleading manufacturer of kidney dialysis machines. It was believed when she took the position that shewould only perform ceremonial duties and would not want to be actively involved in the running of thecompany. In other words, it was assumed she would be a: a.resource allocator b.monitor c.disseminator d.spokesperson e.figurehead

E

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, who will determine the site, who will sell tickets to customers, and who willwork the night of the auction. She is engaged in the management function of: a.planning b.controlling c.leading d.resource allocation e.organizing

E

Jurgen Strube was the CEO of BASF for ten years. In 2007, he was replaced by Jurgen Hambrecht.Strube's style of management was described as "restrained formality." Hambrecht, on the other hand,is known to have an easy affability. What decisional role will the company's middle managers need toassume in order to adapt themselves to the new CEO's different personality? a.leader b.disseminator c.resource allocator d.spokesperson e.entrepreneur

E

Middle managers typically: a.plan and allocate resources b.coordinate and link groups and departments c.implement changes and strategies generated by top managers d.monitor the activities of first-line managers who report to them e.do all of these

E

Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity In-ternational with his wife, ended his service as president in 2005. In 2004 Fuller had been forced intoassuming a figurehead role since the hiring of a new managing director. What did Fuller do? a.He distributed critical information to employees. b.He monitored the environment. c.He helped the organization adapt to incremental changes. d.He negotiated salaries, raises, and promotions. e.He performed ceremonial duties like greeting company visitors

E

The informational role managers play when they share information they have collected with their sub-ordinates and others in the company is called the __________ role. a.monitor b.figurehead c.resource allocator d.entrepreneur e.disseminator

E

There have been several studies of managers who fail (derailers) and managers who succeed in climb-ing the organizational hierarchy (arrivers). Which of the following statements describes one of thefacts learned from these studies? a.Arrivers differ significantly from derailers. b.Arrivers have no weaknesses. c.Arrivers and derailers both possess two or more fatal flaws regarding how they manage people. d.The number one mistake of derailers was that they were unable to think strategically. e.Arrivers are sensitive to the feelings of others

E

Typical responsibilities for __________ include setting objectives consistent with organizational goalsand then planning and implementing the subunit strategies for achieving these goals. a.top managers b.shift supervisors c.first-line managers d.team leaders e.middle managers

E

Which of the following management practices can be used by an organization that wants to create acompetitive advantage through its employees? a.self-managed teams b.employment security c.high wages contingent on organizational performance d.sharing information e.doing all of these

E

Which type of skills tends to be most important to the success of lower-level managers? a.decisional skills b.human skills c.conceptual skills d.motivation to manage e.technical skills

E

____ were most likely responsible for Hershey's decision to sell its products in the Asian markets. a.General managers b.Middle managers c.First-line managers d.Team leaders e.Top manager

E

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in whichmanagement function? a.planning b.organizing c. controlling d. motivating e. leading

E.

_____ responsibility means making a profit by producing a product valued by society.

Economic

Social responsibilities of organizations

Economic, legal, ethical, and discretionary

Accomplishing tasks that help fulfil organizational objectives

Effectiveness

Managers must strive for _____, which is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction

Effectiveness

Fruitlicious is a fruit juice manufacturing company. The company ensures that all the raw materials are used well and minimal waste is produced. The juice extraction and packaging units are designed in such way that quality is maintained with minimal costs. It can be said that Fruitlicious demonstrates _____.

Efficiency

Getting work done with minimum effort, expense, or waste

Efficiency

Which of the following management theorists provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

Elton Mayo

Employment security

Employees can innovate and increase the profitability of an organization without the fear of losing their job

_____ is the ultimate form of commitment companies can make to their workers.

Employment security

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to, she quickly asked company employees to develop ideas for new products that would lead to organizational growth in a changing environment. The decisional role she took on was that of a(n):

Entrepreneur

_____ is the rate at which a company's general and specific environments alter.

Environmental change

Leaders must be able to manage:

Environmental change Environmental complexity Resource scarcity Uncertainty

_____ is defined as searching the industry for important events or issues that might affect an organization.

Environmental scanning

Which of the following terms describes the degree of concern people have about an ethical issue?

Ethical intensity

Regulations and rules that govern the practices and procedures of specific industries, businesses, and professions

Ex. CAFÉ standards

Modular organizations

Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to out companies, suppliers, specialists, or consultants.

Top Managers

Executives responsible for the overall direction of the organization Chief executive officer (CEO) Chief operating officer (COO) Chief financial officer (CFO) Chief information officer (CIO)

According to bureaucratic management, which of the following is a criterion on which employees should be promoted?

Experience or achievements

A ____ for a fast-food restaurant would be responsible for giving instructions to the staff and for setting up weekly work schedules.

First Line Manager

What type of skills are equally important at all levels of management?

Human Skills

_____ focuses on the psychological and social aspects of work.

Human relations management

Proactive customer monitoring

Identifying and addressing customer needs, trends, and issues before they occur

Reactive customer monitoring

Identifying and addressing customer trends and problems after they occur

Which of the following is NOT a characteristic of successful organizational cultures?

Immutability

Entrepreneur

In the decisional role of______,managers adapt themselves, their subordinates, and their units to incremental change.

Sociocultural

Includes demographic characteristics, general behavior, attitudes, and beliefs of people in a particular society Changes in demographic characteristics affect how companies staff their businesses Changes in behavior, attitudes, and beliefs affect the demand for a business's products and services

Simple environment

Includes few factors

Complex environment

Includes many factors

_____ refers to the protocols and guidelines that govern the business practices and procedures of specific businesses, and professions.

Industry regulation

According to Mintzberg, which of the following is one of the three major roles managers fulfill while performing their jobs?

Interpersonal roles

Departmentalization

Is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

Job specialization

Is characterized by simple, easy to learn steps, low variety, and high repetition.

Task significance

Is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.

Which of the following statements best defines social responsibility?

It is a business' obligation to pursue policies, make decisions, and take actions that benefit society.

Which of the following statements is true about environmental uncertainty?

It is most likely to be high when environmental change is extensive.

Which of the following is true about a company's specific environment?

It is unique to a particular firm's industry.

Technology

Knowledge, tools, and techniques used to transform inputs into outputs

As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in?

Leading

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

Leading

Getting work done through others

Management

According to bureaucratic management, _____ should supervise the organization.

Managers

Entrepreneur

Managers adapt themselves, their subordinates, and their units to change

Liaison

Managers deal with people outside their units

Resource allocator

Managers decide who gets what resources and in what amounts

Leader

Managers motivate and encourage workers to accomplish organizational objectives

Negotiator

Managers negotiate schedules, projects, resources, and employee raises

Figurehead

Managers perform ceremonial duties

Disturbance handler

Managers respond to pressures and problems that demand immediate attention and action

Team Leaders

Managers responsible for facilitating team activities toward goal accomplishment Help team members: Plan and schedule work Learn to solve problems Work effectively with each other

Monitor

Managers scan their environment for information

Spokesperson

Managers share information with people outside their departments or companies

Disseminator

Managers share the collected information with their subordinates and others in the company

Which of the following management theorists helped develop human relations management?

Mary Parker Follett

Which skill is needed to get employees to participate in competitive situations?

Motivation to manage

Environmental complexity

Number and intensity of external factors in the environment that affect organizations

Groupthink

Occurs in highly cohesive groups where there is a great deal of pressure to agree with each other

Relative comparisons

One method of weighing decision criteria uses ___, which is a process where each decision is compared directly to every other criterion.

Unity of command

One of the key assumptions underlying the chain of command is ____which means that workers should report to just one supervisor.

Which of the following management theories uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories?

Operations management

_____ involves managing the daily production of goods and services.

Operations management

____ is the set of key values, beliefs, and attitudes shared by members of an organization.

Organizational culture

The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

Organizing

Organizational heroes

People admired for their qualities and achievements within an organization

_____ involves determining organizational goals and the means for achieving them.

Planning

Four Functions of Management

Planning Organizing Leading Controlling

Which of the following is a part of the general environment of an organization?

Political Trends

_____refers to identifying and addressing customer needs, trends, and issues before they occur.

Proactive monitoring

Self-managed teams

Produce high productivity through increased employee commitment and creativity

Advocacy Groups

Public communication Media advocacy Product boycott

Environmental change

Rate at which a company's general and specific environments change

Dynamic environment

Rate of change is fast

Stable environment

Rate of change is slow

____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

Reactive customer monitoring

Responses to demands for social responsibility

Reactive, defensive, accommodative, and proactive strategies

Which of the following helps managers accurately analyze competition?

Refraining from underestimating the potential of competitors

Industry Regulation

Regulations and rules that govern the business practices and procedures

Top managers

Responsible for creating a positive organizational culture through language and action

Top management

Responsible for developing strategic plans that make clear how the company will serve customers and position itself against competitors in the next two to five years.

Wainscott Finch, a Fortune 500 management consulting firm, conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees. Why?

Satisfied employees yield satisfied customers.

Three-step process employed by managers Environmental scanning:

Searching the environment for important events or issues that might affect an organization Managers scan the environment to reduce uncertainty. Organizational strategies affect environmental scanning. Environmental scanning contributes to organizational performance.

Business confidence indices

Show managers' level of confidence about future business growth

Discretionary responsibilities

Social roles that a company fulfils beyond its economic, legal, and ethical responsibilities

Which type of skills are the most important to the success of lower-level managers?

Technical skills

_______ are essential for managers

Technical, human, and conceptual skills

_____ refers to the knowledge, tools, and methods used to transform inputs (raw materials, information, and so on) into outputs (products and services).

Technology

Which of the following is a part of the general environment of an organization?

Technology trends and Political Trends

____ is a primary source of organizational culture.

The Company's Founder

Delphi technique

The ___ is a decisional-making method in which a panel of experts responds to questions and to each other until an agreement is reached on how a specific issue should be handled.

Devils advocacy

The ____approach to decision-making is a method in which an individual or a subgroup is assigned the role of a critic.

Effectiveness

The accomplishment of tasks that help fulfill organizational objectives

establishment of clear standards of performance

The basic control process of business begins with ____.

Empowerment

The feeling of intrinsic motivation in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.

Which of the following statements about information management is true?

The first technologies to truly revolutionize the business use of information were paper and the printing press

External Environments

The forces and events outside a company that have the potential to influence or affect it.

Maintain flexibility in planning

The last step in effective planning is to _____

Which of the following does a Gantt chart visually indicate?

The time in which each task should be completed for a project

In the context of corporate social responsibility, which of the following statements would Milton Friedman agree to?

The time, money, and attention diverted to social causes undermine market efficiency.

Which of the following is an important step in establishing an ethical climate in an organization?

The top managers behaving ethically

Which of the following is a characteristic of derailers?

They are abrasive and intimidating.

According to Linda Hill's study, which of the following is typically an expectation that managers have during the initial stages of management?

They believe that they need to "be the boss"

Ethical Responsibility

To abide by accepted principles of right and wrong when conducting business

Which of the following is the goal of scientific management?

To find the one best way to perform each task.

Economic Responsibility

To make a profit by producing a valued product or service

Legal Responsibility

To obey society's laws and regulations

It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance.

Top Managers

_____ are executives responsible for the overall direction of the organization.

Top Managers

____ are responsible for creating a positive organizational culture through language and action.

Top managers

First-Line Managers

Train and supervise the performance of nonmanagerial employees who are responsible for producing a company's goods and services Responsibilities - Monitoring, teaching, and short-term planning

Middle managers

Typical responsibilities for _____include coordinating and linking groups, departments, and divisions within a company.

Which of the following statements about ethics is true?

When people believe their work environment is ethical, they are six times more likely to stay with that company.

Women hold 14.7% of board seats at Fortune 500 companies; women of color hold 3.4%. For each $1 earned by men, women earn 81 cents; Hispanics are 14.9% of the workforce and hold 5% of managerial jobs.

Women are 52% of the U.S. workforce and hold 50.3% of managerial jobs. African-Americans are 11.1% of the workforce and hold 5.4% of managerial jobs. African-American women earn 64 cents; Hispanic women earn 52 cents.

Which of the following was demonstrated by the Hawthorne Studies?

Workers were not just extension of machines.

Feedfoward

___ control is a method of gathering information about performance deficiencies before they occur

Customer defection

___ is a performance assessment in which companies identify which customers are leaving and the rate at which customers are leaving

Goal-setting theory

___ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement.

Intrinsic rewards

____ are the rewards associated with performing a task or activity for its own sake.

Transformational leadership

____ generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group.

Disparate treatment

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Quid pro quo sexual harassment

____ is the form of sexual harassment in which employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.

Dysfunctional turnover

____ is the loss of high-performing employees who voluntarily choose to leave a company.

Control

____ is the regulatory process of establishing standards that will achieve organizational goals, comparing actual performance to those standards, and then, if necessary, taking corrective action to restore performance to those standards.

Adverse impact

____ is unintentional discrimination in which there is a substantially different rate of selection in hiring, promotion, or other employment decisions that works to the disadvantage of members of a particular race, sex, age, ethnicity, or protected group.

Background checks

_____ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.

Behavioral observation scales

______ask raters to rate the frequency with which workers perform specific behaviors representative of the job dimensions that are critical to successful job performance.

Visionary leadership

______is leadership that creates a positive image of the future that motivates organizational members and provides direction for future planning and goal setting.

Reinforcement

_____is the process of changing behavior by changing the consequences that follow behavior.

Training

_____means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

After declaring bankruptcy in 2003, Interstate Bakeries, the makers of Twinkies, Ho Hos, and DingDong snack cakes, decided to modernize its products' look by redesigning its packaging. __________ would be responsible for implementing this package change. a.middle mgmt b.First-line mgmt c.Team leaders d.Product supervisors e.Top management

a

Gantt chart

a graphical chart that shows which tasks must be completed at which times in order to complete a project or task

rate buster

a group member whose work pace is significantly faster than the normal pace in his or her group

Competitive analysis

a process of monitoring the competition that involves identifying competition, anticipating their moves, and determining their strengths and weaknesses

System

a set of interrelated elements or parts that function as a whole

Organization

a system of consciously coordinated activities or forces created by two or more people

The last step in the basic model of ethical decision making is to _____.

act on the situation

Social Consensus

agreement on whether behavior is good or bad

Benchmarking

allows a trucking company not only to compare its safety performance with other companies but to also adopt those practices found to be superior.

Compromise

an approach to dealing with conflict in which both parties give up some of what they want in order to reach agreement on a plan to reduce or settle the conflict

Integrative conflict resolution

an approach to dealing with conflict in which both parties indicate their preferences and then work together to find an alternative that meets the needs of both

Domination

an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives

n the __________ role, managers adapt themselves, their subordinates, and their units to change. a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.disseminator

b

A manager striving to improve organizational ____ is accomplishing tasks that help fullfill organizational objectives a. efficiency b. effectiveness c. functionality d. synergy e. productivity

b. effectiveness

one of the reasons for the slow responce to help the victims of Hur Katrina was an antiquated FEMA system that was bogged down in red tape. In other words, the failure of assistance to arrive in a timely fashion was due to lack of: a. apathy b. efficiency c. instrumentality d. effectiveness e. the absence of entropy

b. efficiency

when ruth was hired to be the 2nd in command in mailing services, she was told her job was to deal w/the employees to make sure they got the task done right. she was not instructed how to run machines bc hers was a job in: a. marketing. b.managment c. strategizing d. cust service e. relationship control

b. management

A business school administrator who is determining what classes will be offered in which rooms andwho will teach each specific class is involved in which classical management function? a.making things happen b.organizing c.controlling d.motivating e.leading

b. organizing

With integrative conflict resolution, _____.

both parties work together to create an alternative solution that includes shared preferences

Motion Study

breaking each task or job into its separate motions and then eliminating those that are unnecessary or repetitive

A middle manager for a manufacturer of environmentally friendly packaging would: a.monitor how consumers feel about environmental waste b.schedule vacation time for employees c.determine how the company was going to implement a plan calling for a 10 percent de-crease in costs d.be responsible for maintaining a positive organizational culture e.do all of these

c

In March 2005, Spiegel announced to the media that it was nearing the completion of its corporate re-structuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted inorder to make this announcement to the media? a.environmental b.controller c.spokesperson d.entrepreneur e. interpersonal

c

Jimmy Wales is the CEO of Wikipedia, a user-generated encyclopedia 42 times the size of Encyclope-dia Britannica . At the inception of the online project, Wales had to assume the decisional role of _____ as he dealt with critics of the project who contended that allowing anyone to enter data into theencyclopedia would lead to inconsistencies and misinformation. a.resource allocator b.entrepreneur c.disturbance handler d.liaison e.disseminator

c

Southern Living magazine was forced to pull its April 2004 issue off newsstands and mail warnings to2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillowsfrom heaven" created a rather impressive firestorm. The management function of _____ was usedwhen the warnings were mailed to subscribers. a.planning b. organizing c. controlling d. motivating e. leading

c

Competitors

companies in the same industry that sell similar products or services

Suppliers

companies that provide material, human, financial, and informational resources to other companies

The ability to perform ____ increases in its importance to success as managers' rise through the managerial ranks.

conceptual skills

Which skills increase in their importance to success as managers' rise through the managerial ranks?

conceptual skills and the motivation to manage

Feedback

control is a method of gathering information about performance deficiencies after they occur.

Concertive

control is associated with autonomous work groups.

According to Henri Fayol, _____ is monitoring progress toward goal achievement and taking corrective action when needed.

controlling

Refer to Amazon.com. Which traditional management function will be key in making sure Amazon is never again burdened with thousands of dollars worth of unsold inventory?

controlling

According to Kohlberg's model of moral development, people at the _____ make decisions that conform to societal expectations.

conventional level

Components of specific environment are

customer, competitor, supplier, industry regulation, and advocacy groups

A primary stakeholder of an organization would be _____.

customers

A systems view of management allows managers to ____.

deal with the complex environment in which their companies operate

Organizing

deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company

A company using a(n) _____ strategy would admit responsibility for a problem but would do the least required to meet societal expectations.

defensive

Planning

determining organizational goals and a means for achieving them

Refer to Krispy Kreme. As the CEO of Krispy Kreme, Rudolph would have been responsible for:

developing employees' commitment to the company creating a positive organizational culture monitoring the business' environment creating a context for change doing all of these things

Refer to Volkswagen. In late September, Pischetsrieder flew to Brussels to meet with employees at a VW plant and explain his plans for improving the company's profitability. In this example, the CEO assumed the role of:

disseminator

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role.

disseminator

In the context of decisional roles, managers who assume the _____ role respond to pressures and problems so severe that they demand immediate attention and action.

disturbance handler

In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:

disturbance handlers

In 2004, Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas, C2 and PepsiEdge, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse sinceone of their key tenets is avoiding refined sugar in any amount. The new brands grabbed a combinedmarket share of less than 1 percent. Coke's and PepsiCo's __________ would be responsible for de-termining that the product should be deleted from each of their product lines. a.middle mgmt b.first-line mgmt c.team leaders d.product supervisors e.top mgmt

e

_____ is the accomplishment of tasks that help fullfill organizational objectives a. benchmarking b.optimizing c. satisficing d. efficiency e. effectiveness

e. effectiveness

In November 2004, designer Karl Lagerfeld partnered with Swedish retailer Hennes & Mauritz to sellan affordable line of high-fashion clothing, which Lagerfeld will design exclusively for the retailer.Hennes & Mauritz will take responsibility for manufacturing and marketing the clothes. Which man-agement function guided the alliance between the designer and the retailer? a.controlling b.leading c.motivating d.planning e.organizing

e. organizing

According to bureaucratic management, employees should be hired on the basis of _____.

educational background of an applicant

Refer to Volkswagen. VW is examining the ____ of its component parts factories.

effectiveness

Refer to Krispy Kreme. The building of the Effingham plant increased the ____ of the Krispy Kreme operation.

efficiency

Refer to Amazon.com. CEO Jeff Bezos must wrestle with basic management issues such as how to get more done at Amazon with a minimum of effort, expense, or waste. In other words, Bezos must make Amazon more:

efficient

First-line managers will most likely have to:

encourage, monitor, and reward the performances of their employees.

In the decisional role of ____, managers adapt themselves, their subordinates, and their units to incremental change.

entrepreneur

Environmental uncertainty is most likely to be lowest when:

environmental resource scarcity is low.

Environmental change+environmental complexity+resource scarcity=

environmental uncertainty

According to Henri Fayol's fourteen principles of management, _____ requires managers to develop a strong sense of morale and unity among workers that encourages coordination of efforts.

esprit de corps

At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a:

figurehead

Behavioral substitution

having managers and employees perform a new behavior in place of another behavior

Contingency approach

holds that there are no universal management theories and that the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place

Concentration of Effect

how much an act affects the average person

_____ skills can be summarized as the ability to work well with others.

human

What type of skills tends to be equally important at all levels of management?

human skills

Competitive analysis refers to:

identifying companies that sell similar products.

One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:

improve productivity of workers.

Ethical intensity depends on all of the following EXCEPT ____.

individual commitment

Leading

inspiring and motivating workers to work hard to achieve organizational goals

The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.

internal environment

Roles played by managers include

interpersonal, informational, and decisional

As the shift supervisor at a car wash, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He will more than likely never be a middle or top manager because he:

is a derailer

Refer to Amazon.com. As CEO of Amazon, Jeff Bezos:

is responsible for developing employees' commitment to the company's performance

Behavioral addition

is the process of having managers and employees perform a new behavior

Refer to Volkswagen. Bernd Pischetsrieder exercised the organizing function when he made decisions about how to replace retiring managers. His decisions will, in turn, affect which management function as new managers come on board?

leading

______is defined by getting work done through others

management

Opportunity

managers consider strategic alternatives for taking advantage of those events to improve performance

Threat

managers typically take steps to protect the company from further harm

Connie O'Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and garden. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does O'Day perform?

monitor

During a meeting of the Ambulatory Care Nursing Association (ACNA) board of directors, a commitment was made to ask members for their feedback about their experiences with and perceptions of ACNA. The head of the organization said, "The essence of being a leader is to make sure the organization knows itself." Then she volunteered to conduct the environmental scanning and share what she learned with the others. What informational roles is she assuming?

monitor and disseminator

Controlling

monitoring progress toward goal achievement and taking corrective action when progress isn't being made

Lorenzo Fluza is the owner and CEO of the company that makes Camper shoes. Mintzberg would describe Lorenzo Fluza as taking a leader role within the organization. This means he spends much of his time:

motivating and encouraging its employees to meet their organizational objectives

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

motivation to manage

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

negotiator

In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises.

negotiator

All of the following are important factors in the creation of an ethical business climate EXCEPT ____.

official approval of a company's ethics code by government regulators

Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.

open systems

A high degree of buyer or seller dependence can lead to _____.

opportunistic behavior

According to Henri Fayol, _____ is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.

organizing

Refer to Volkswagen. The restructuring efforts mainly involved which of the management functions?

organizing

After a year as a manager, new managers typically realize their job is:

people management

Middle managers typically:

plan and allocate resources to meet objectives.

Refer to Krispy Kreme. Which management function had Rudolph not performed at the time of his death?

planning

A court ruling regarding the unfair firing of employees is a development in the _____ component of the general environment.

political/legal

People at the _____ of moral development use internalized ethical principles to solve ethical dilemmas.

postconventional level

According to Kohlberg's model of moral development, people at the _____ make decisions that are based on selfish reasons.

preconventional level

Groups such as shareholders, employees, customers, suppliers, governments, and local communities are examples of _____ stakeholders.

primary

The two general categories of stakeholders are _____ stakeholders.

primary and secondary

A company implementing a(n) ____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations.

proactive

According to the ____, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

punctuated equilibrium theory

A company using a(n) _____ social responsiveness strategy will do less than society expects.

reactive

Charismatic leadership

refers to the behavioral tendencies and personal characteristics of leaders that create an exceptionally strong relationship between them and their followers.

Prior to the introduction of _____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.

scientific management

Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees?

self-managed teams employment security high wages contingent on organizational performance sharing information all of these

According to the _____ model, the only social responsibility that businesses have is to maximize profits.

shareholder

Business confidence indices:

show how sure actual managers are about future business growth.

Subsystems

smaller systems that operate within the context of a larger system

According to a speech to a forum for retail leaders made by Dr. Hans-Joachim Koerber, "Sustained growth is essential. Sustaining growth is a challenge for virtually every company." Koerber is the CEO of Metro Group, Germany's largest retailer, which has more than 2,400 stores in 30 countries. What informational role did Koerber assume?

spokesperson

As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:

spokesperson

Refer to Volkswagen. In making his announcement about restructuring, Pischetsrieder assumed the ____ role.

spokesperson

Spiegel announced to the media that it was nearing the completion of its corporate restructuring and was one step closer to emerging from Chapter 11 status after filing its proposed joint plan of reorganization. According to Mintzberg, which managerial role would have been adopted in order to make this announcement to the media?

spokesperson

Various persons or groups with a legitimate interest in a company's actions are called _____.

stakeholders

According to human relations management _____.

success depends on treating workers well

Change visible artifacts

such as the office design and layout, company dress codes, etc.

Open Systems

systems that can sustain themselves only by interacting with their environments, on which they depend for their survival

Closed Systems

systems that can sustain themselves without interacting with their environments

Refer to Krispy Kreme. To be successful, managers need four skills. The fact that Rudolph was a skilled baker when he purchased the secret doughnut recipe indicates he had ____ skills.

technical

An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

technical skill

Which type of skills tends to be most important to the success of lower-level managers?

technical skills

Probability of effect

the chance that something will happen and then result in harm to others

According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

the contingency approach

Many people in Rhenasia are cutting down on their spending. This is because of a lack of well-paying jobs in the country. Many businesses in the country are getting affected as the buying power of customers has drastically reduced. The environmental characteristic that is affecting businesses in Rhenasia is _____.

the economy

General environment consists of

the economy, technological, sociocultural, and political/legal trends that indirectly affect all organizations

Bureaucracy

the exercise of control on the basis of knowledge, expertise, or experience

Under the stakeholder model, ____ would be an example of a stakeholder group that most strongly affects public perceptions and opinions about the company's socially responsible behavior.

the media

The three stages of moral development identified by Kohlberg are ____.

the preconventional level, the conventional level, and the postconventional level

Proximity of effect

the social, psychological, cultural, or physical distance of a decision maker from those affected by his decision

Temporal Immediacy

the time between an act and the consequences

Secondary stakeholders are important to a company because _____.

they can affect public perceptions and opinions

Scientific Management

thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job

Time study

timing how long it takes good workers to complete each part of their jobs

After six months as a manager, new managers typically believe their job is:

to solve problems for subordinates

Refer to Volkswagen. Bernd Pischetsrieder is an example of a:

top manager

Kinds of managers are

top, middle, first-line, and team leaders

Magnitude of consequences

total harm or benefit derived from an ethical decision

According to Henri Fayol's fourteen principles of management, _____ means that each employee should report to and receive orders from just one boss.

unity of command

After their first year of managerial experience, managers tend to:

use more positive reinforcement

Leon Dodd is a member of a self-managed team at Standard Aero Alliance, Inc. (SAAI). His team's top priorities are understanding customer requirements and expectations. It would appear that SAAI is:

using its employees to create a competitive advantage

_____ refer to discernible symbols of an organization's culture, such as the office design and layout, company dress code, and company benefits and perks, like stock options, personal parking spaces, or the private company dining room.

visible artifacts

Synergy

when two or more subsystems working together can produce more than they can working apart

Soldiering

when workers deliberately slow their pace or restrict their work output

In the context of Mintzberg's interpersonal roles, managers who take the _____ role motivate and encourage workers to accomplish organizational objectives.

A) Leader

The CEO of Midwestern Sweets is often sits on the boards of other companies to share perspectives. The CEO performs the interpersonal role of a _____.

A) Liason

_____ hold positions like plant manager and regional manager.

A) Middle Managers

Lara is a middle-level manager for the publishers of Free Spirit, a women's magazine. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does Lara perform?

A) Monitor

A business school administrator is determining how the classes will be scheduled, which rooms to allocate, and who will teach each specific class. Which management function does this exemplify?

A) Organizing

The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.

A) Organizing

It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance.

A) Top managers

First-line managers are the only managers who do not supervise other managers.

A) True

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to change.

A) True

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

A) True

Management is getting work done through others.

A) True

Team leaders are responsible for managing both internal team relationships and their team's external relationships with other teams, departments, and divisions in a company.

A) True

Top managers are responsible for creating a climate for change in an organization.

A) True

MCRS Inc. realized that there were some technical defects in the new manufacturing plants it was building. Technical specialists were sent to the site to correct the issues. This scenario illustrates the _____ function of management.

B) Controlling

_____ refers to monitoring progress toward goal achievement and taking corrective action when needed.

B) Controlling

In the context of decisional roles, managers who assume the _____ role respond to pressures and problems so severe that they demand immediate attention and action.

B) Disturbance handler

First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing strategies for achieving these objectives.

B) False

Middle managers engage in plans and actions that typically produce results within a short time period.

B) False

The three interpersonal sub-roles are monitor, disseminator, and spokesperson.

B) False

The typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager.

B) False

There are four decisional sub-roles: entrepreneur, disturbance handler, resource allocator, and negotiator.

B) False

Top managers are the managers responsible for facilitating team activities toward goal accomplishment.

B) False

Mike supervises operations on an assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Mike would be categorized as a _____.

B) First-line manager

According to Mintzberg, which of the following is one of the three major roles managers fulfill while performing their jobs?

B) Interpersonal roles

In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises.

B) Negotiator

_____ involves determining organizational goals and the means for achieving them.

B) Planning

____ is defined as getting work done through others.

B) management

_____ hold positions like office manager, shift supervisor, or department manager.

C) First-line managers

As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in?

C) Leading

In the _____ role, managers decide who will get what kind of capital and how much capital they will get.

C) Resource allocator

Stay Live!, a celebrity magazine, realized that there was a factual error in one of its issue. The magazines were swiftly retracted before it becoming a big problem. Which management function was used here?

D) Controlling

Jane, the CEO of Noble Inc. regularly interacts with her employees to give them all the necessary details about the company goals and objectives. She also shares information about how the company is performing in the industry. In the scenario, Jane is performing the managerial role of a _____.

D) Disseminator

Which of the following is an example of an interpersonal role?

D) Figurehead

Typical responsibilities of _____ include coordinating and linking groups, departments, and divisions within a company.

D) Middle managers

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, determine the site of the event, and decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of _____ .

D) Organizing

In the context of Mintzberg's information roles, managers in the _____ role share information with people outside their departments or companies.

D) Spokesperson

FREX Enterprises is a company that manufactures dental surgery equipment. The company has experienced excessive financial losses during the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

D) Top Management

_____ are executives responsible for the overall direction of the organization.

D) Top managers

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role.

D) disseminator

Tim, the CEO of Gamma LLC. informed his employees that the company will develop new products that would lead to organizational growth in a changing environment. The decisional role taken on by Tim was that of a(n) _____.

E) Entrepreneur

A ____ for a fast-food restaurant would be responsible for giving instructions to the staff and for setting up weekly work schedules.

E) First-line manager

A marine drill instructor is motivating new recruits to challenge themselves. Which management function is he engaged in?

E) Leading

_____ monitors and manages the performance of the subunits and individual managers who report to them.

E) Middle management

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

E) Negotiator

In the _____ role, managers adapt themselves, their subordinates, and their units to change.

E) entrepreneur

A manager striving to improve organizational ____ is accomplishing tasks that help achieve organizational objectives.

Effectiveness is accomplishing tasks that help fulfill organizational objectives.

____ is the accomplishment of tasks that help fulfill organizational objectives.

Effectiveness is the accomplishment of tasks that help fulfill organizational objectives.

When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?

He performed ceremonial duties like greeting company visitors.

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales-flattening economic downturn. Radeback had to engage in which management function?

Leading

Jane is in charge of her Rotary Club's annual fund-raising auction. She will decide who will ask local businesses for prizes, and she will determine the site, and she will decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of:

Organizing

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Creating this program was primarily the function of which management function? Which management function was used to create this program?

Planning

Which of these functions is exclusive to a top manager?

a. Establishing a positive organizational culture that encourages employees to be passionate about their clients

Which of the following statements is true about first-line managers?

a. They are responsible for teaching entry-level employees how to do their jobs.

First-line managers will most likely have to:

a. encourage, monitor, and reward the performances of their employees.

Team leaders typically:

a. facilitate team activities towards goals.

Middle managers will most likely have to:

b. implement the changes generated by top managers.

Which of the following statements is true about planning?

c. It helps improve performance.

Middle managers typically:

c. plan and allocate resources to meet objectives.

A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed.

controlling

Hormel Foods had to recall 104,000 pounds of Stagg canned chili—labeled "hearty beef with a kick of green chilies"—after the kick turned out to come instead from the ground-up parts of a plastic handheld calculator. The recall was the application of which management function?

controlling

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was considered controversial. The management function of ____ was used when the warnings were mailed to subscribers.

controlling

Which of the following typically is NOT performed by top managers?

d. Teaching and training employees to do their jobs

A team leader is responsible for:

e. managing external and internal team relationships.

One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

efficiency

First-line managers will most likely have to:

encourage, monitor, and reward the performances of their employees

A top manager for a management consulting firm would:

establish a positive organizational culture that encourages employees to be passionate about their clients

Which of the following is an example of an interpersonal role?

figurehead

A ____ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.

first-line manager

Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

first-line manager

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

first-line managers

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.

first-line managers

Middle managers will most likely have to:

implement the changes generated by top managers

Coca-Cola and PepsiCo spent a total of $75 million to launch two sodas, banking on the low-carb trend. Carb-conscious consumers rejected the drinks en masse. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions were notably:

inefficient

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

interpersonal roles, informational roles, and decisional roles

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

leading

The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department(s) to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as:

liaison

Team leaders typically:

manage external and internal relationships

Team leaders typically_______

manage internal and external relationships

A first-line manager for a large electric generator manufacturer would:

manage the performance of employees who actually build the generators

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because Her was a job in:

management

____ is defined as getting work done through others.

management

The CEO of Camper brand shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that each person shares his or her expertise. Each team has a leader who is responsible for:

managing external and internal team relationships

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

middle managers

Typical responsibilities for ____ include coordinating and linking groups, departments, and divisions within a company.

middle managers

Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

middle managers

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:

middle-level manager

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a:

middle-level manager

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

organizing

Middle managers typically:

plan and allocate resources coordinate and link groups and departments implement changes and strategies generated by top managers monitor the activities of first-line managers who report to them

A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

planning

After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet them?

planning

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?

planning

Which of the following typically is NOT performed by top managers?

setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives

Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas The new brands grabbed a combined market share of less than 1 percent. Coke's and PepsiCo's ____ would be responsible for determining that the product should be deleted from each of their product lines.

top management

Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an independent unit, has experienced excessive financial losses the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

top manager