Mgt 448 Ch. 2 Quiz

The extent to which goals are obtained is a traditional definition of the degree of ____ in the organization. A. strategy B. scientific management C. efficiency D. effectiveness

D. effectiveness

The two value dimensions of the competing values model are: A. the internal environment of the organization and the external environment of the organization. B. low-cost leadership and differentiation. C. profitability and productivity. D. focus and structure.

D. focus and structure.

The differentiation strategy: A. was developed by Frederic Taylor. B. is K. D. Bowerman's "Strategy for Empowerment." C. was popularized by Henri Fayol. D. is one of Michael Porter's competitive strategies.

D. is one of Michael Porter's competitive strategies.

The ____ strategy is concerned with stability or retrenchment. A. defender B. prospector C. low-cost leadership D. differentiation

A. defender

Which of the following is true about Porter's competitive strategies? A. Apple, Inc. is a company that has benefited from a differentiation strategy and never tried to compete on price because it likes being perceived as an "elite" brand. B. Differentiation strategies address whether the market scope is broad or narrow. C. Differentiation can be broken down into low cost or broad scope categories. D. An airline using the differentiation strategy would be likely to offer travelers refreshments at a reasonable price, rather than serve bounteous meals.

A. Apple, Inc. is a company that has benefited from a differentiation strategy and never tried to compete on price because it likes being perceived as an "elite" brand.

Organization ____ needs to support the firm's competitive approach. A. design characteristics B. environment for green movement C. informal communication channel D. financial standings

A. design characteristics

A combination of external focus and flexible structure leads to a(n) _____. Management's primary goals are growth and resource acquisition. A. open systems emphasis B. internal process emphasis C. human relations emphasis D. rational goal emphasis

A. open systems emphasis

The _____ model tries to balance a concern with various parts of the organization rather than focusing on one part. A. internal process B. competing values C. rational goal D. open systems

B. competing values

The ____ approach to organizational effectiveness is concerned with the output side and whether the organization achieves its goals in terms of desired levels of output. A. resource-based B. goal C. analytical D. internal process

B. goal

Two comparably sized colleges are located in adjacent towns. The admissions counselors of College A have been telling prospective students that College A is better than College B because their latest freshman class has 150 more students than the freshman class at College B. The admissions counselors of College A are using the ____ effectiveness approach. A. competing values B. resource-based C. goal D. internal process

B. resource-based

Miles and Snow's Strategy Typology is based on the notion that: A. strategy should correspond to technology. B. strategy should be congruent with external environment. C. strategy should be based on human resource capability. D. strategy should be a "fit" to economic resource base.

B. strategy should be congruent with external environment.

The resource-based approach emphasizes the: A. Achievement of profitability. B. Amount of inventory left idle by the organization. C. Input into an organization. D. Output of an organization.

C. Input into an organization.

Models for formulating organizational strategies include: A. Perrow's typology and Porter's model. B. Daft's model and Pfeiffer's typology. C. Porter's model and Miles and Snow's typology. D. Bowerman's typology and Miles and Snow's model.

C. Porter's model and Miles and Snow's typology.

A ____ strategy can reduce rivalry with competitors and fight off the threat of substitute products because customers are loyal to the company's brand. A. defensive B. focused C. differentiation D. low-cost leadership

C. differentiation

One strength of the internal process approach is the fact that it: A. Emphasizes inputs into the organization. B. Tells management how well the internal processes mesh with the external environment. C. Emphasizes outputs of the organization. D. Considers human resources and employee-oriented processes.

D. Considers human resources and employee-oriented processes.

If one is measuring work climate, group loyalty, and worker-management communication as a measure of effectiveness, what approach is most likely being used: A. Quality control. B. Stakeholder approach. C. Strategic human resources. D. Internal process.

D. Internal process.

Jason is employed at XYZ Company. At XYZ Company, management's primary goals are productivity, efficiency, and profit. What emphasis does XYZ Company utilize? A. The internal process emphasis B. The human relations emphasis C. The open systems emphasis D. The rational goal emphasis

D. The rational goal emphasis

The ____ strategy tries to maintain a stable business while innovating on the periphery. A. defender B. reactor C. prospector D. analyzer

D. analyzer

A(n) ____ strategy is concerned primarily with stability rather than taking risks or seeking new opportunities for innovation and growth. A. focused B. differentiation C. intensive D. low-cost leadership

D. low-cost leadership

The slogan, "We're a no-frills business! When we save, you save!" exemplifies the strategy of: A. focus B. legitimacy. C. differentiation. D. low-cost leadership.

D. low-cost leadership.

When using the goal approach to effectiveness, it is best to use ____ goals. A. non-measurable B. low-level C. official D. operational

D. operational

In Miles and Snows's Strategy Typology, the prospector: A. attempts to maintain a stable business environment by finding a middle ground between stability and innovation. B. most closely resembles Porter's Low-Cost Leadership strategy. C. responds to environmental threats in an ad hoc fashion without revealing a clear strategy. D. seeks innovation or risk taking and is therefore best suited to the dynamic environment.

D. seeks innovation or risk taking and is therefore best suited to the dynamic environment.

A plan for interacting with the competitive environment to achieve organizational goals is referred to as: A. culture. B. structure. C. design. D. strategy.

D. strategy.