Mod 1
Which of the following is an example of being proactive?
Laying supplies out before a procedure
In many cases, who will be the first health professional the patient will encounter?
Medical assistant
The ________ were developed to define the body of knowledge and specific skills health care workers are expected to possess for entry-level and technical-level positions.
National Health Care Skills Standards
________ or failed appointments occur when patients do NOT show up to keep appointments.
No-shows
The Commission on Accreditation of Allied Health Education Programs (CAAHEP) state that to provide for student attainment of "Entry-Level Competencies for the Medical Assistant," the curriculum must include certain content. Which of the following is NOT required content?
Physics
________ involves the practice of one state accepting a license from another state where a physician is already licensed.
Reciprocity
Which ambulatory care setting below best matches the job description of providing care for patients recovering from illness or injury?
Rehabilitation center
Which Latin phrase means that the physician/employer is liable for the negligent actions of anyone in their employ ("Let the master answer")?
Respondeat superior
true
A Doctor of Osteopathy (DO) degree has educational requirements similar to those for the medical doctor (MD).
discretion
A medical assistant who uses ________ is able to make decisions responsibly.
group practice
A(n) ________ consist of three or more physicians who share the same facility (office or clinic) and practice medicine together.
orthopedist
A(n) ________ specializes in the branch of medicine that deals with the prevention and correction of disorders of the musculoskeletal system.
rheumatologist
A(n) ________ treats disorders and diseases characterized by inflammation of the joints, such as arthritis.
medical transcriptionist
A(n) ________ types or enters into the computer dictation that is taken from a recording machine or tape.
certification
According to the U.S. Department of Labor Statistics, "job prospects should be best for medical assistants with formal training or experience, particularly those with ________."
________ is a voluntary review undergone by an institution to determine whether their school meets or exceeds standards set forth.
Accreditation
Which of the following is NOT one of the education/training programs available for the medical assistant?
Bachelor
________ relates to the patient's contribution to the injury, which if proven, could release the physician as the direct cause.
Contributory negligence
________ laws are made to protect the public as a whole from the harmful acts of others.
Criminal
________ is the practice of scheduling two patients to be seen during the same time slot without allowing for any additional time in the schedule.
Double booking
________ is a safeguard that someone will be able to act on the patient's behalf if he or she becomes physically or mentally incapacitated.
Durable power of attorney
Clara Barton
During the Civil War, she established the American Red Cross and the Federal Bureau of Records.
________ is a classification of people based on a group to which they belong.
Ethnicity
If preprinted materials are used to explain a surgical procedure, the medical assistant does not need to provide additional explanations.
False
Which of the following is an administrative responsibility of a medical assistant?
Filing patient records
________ is considered the founder of modern nursing.
Florence Nightingale
The medical assistant's main responsibility is to assist the physician in providing patient care.
True
________ scheduling provides built-in flexibility to accommodate unforeseen situations, such as patients who require more time with the physician, late-arriving patients, and patients who fail to keep appointments.
Wave
Laying supplies out before a procedure
Which of the following is an example of being proactive?
Skilled nursing facilities
________ are intended for patients who require skilled nursing care around the clock.
Certification
________ involves the issuing of a certificate and credentials by a professional organization to one who has met the educational/experience standards of that organization.
Reciprocity
________ involves the practice of one state accepting a license from another state where a physician is already licensed.
Ethnicity
________ is a classification of people based on a group to which they belong.
The Joint Commission
________ is a private nonprofit organization that encourages high standards of medical care and also accredits institutions who meet strict guidelines.
Durable power of attorney
________ is a safeguard that someone will be able to act on the patient's behalf if he or she becomes physically or mentally incapacitated.
Florence Nightingale
________ is considered the founder of modern nursing.
Osteopathic medicine
________ places great emphasis on the relationship between the musculoskeletal systems and the organs of the body.
Health information technology
________ refers to the massive database known as medical records.
Otorhinolaryngology
________ specializes in the medical and surgical treatment of ear, nose, and throat disorders.
A(n) ________ is granted for each measured increment of training or education.
continuing education unit (CEU)
A medical assistant who uses ________ is able to make decisions responsibly.
discretion
________ is the ability to understand what the patient is feeling because you have experienced the same feelings.
empathy
Basic components of a quality assurance program include all but
establishing pay rate for new employees
When a patient asks a question that is beyond your scope and training, you should ________.
explain that you are unsure but you will find out
A(n) ________ is a required part of the medical assistant's education and involves working without payment in a physician's office, clinic, or hospital setting for, typically, 160—200 hours.
externship
Faxes and e-mails that contain private patient information are NOT covered by HIPAA because they are sent electronically.
false
Maintaining ________ with established patients includes making follow-up appointment reminders.
good customer service
A(n) ________ consist of three or more physicians who share the same facility (office or clinic) and practice medicine together.
group practice
A medical assistant with ________ will adhere to a code of values.
integrity
The appointment book is a(n) ________ document that can be subpoenaed by the court.
legal
The ________ allows patients to request that life-sustaining treatments and nutritional support NOT be used to prolong their life.
living will
Punitive damages are ________.
meant to punish an individual's behavior
A physician who performs a lawful act, but not in a proper way, describes which form of malpractice?
misfeasance
Physicians began to hire medical assistant to handle both the administrative and clinical responsibilities of the medical office because for a period of time there was a shortage of ________.
nurses
A(n) ________ specializes in the branch of medicine that deals with the prevention and correction of disorders of the musculoskeletal system.
orthopedist
In every medical office, policies and procedures should clearly establish when ________ is appropriate.
overbooking
A ________ is an adult, generally appointed by the court, who will act in court on behalf of the child.
parent
When arranging a referral appointment, the receptionist should ________.
record the referral appointment in the patient's chart provide the patient with directions to the referral appointment location as needed verify that the practice accepts the patient's insurance
A(n) ________ treats disorders and diseases characterized by inflammation of the joints, such as arthritis.
rheumatologist
A(n) ________ facilitates the coordination of appropriate time segments for staff, patients, and the practice's available equipment.
scheduling system
Obtain a parent or guardian's ________ before any procedure is performed on a minor.
signature
With ________ scheduling, the time allocated to each patient depends upon the reason for the office visit or the type of examination or testing that is to be done.
specified time
The ________ asserts that the physician must provide the same knowledge, care, and skill that a similarly trained physician would provide under the same circumstances in the same locality.
standard of care
It is the medical assistant's responsibility to become familiar with medical assistant scope of practice in his or her ________.
state
The Doctrine of Informed Consent includes all of the following, EXCEPT ________.
the cost of treatment
A patient is considered "new" to a practice if ________.
the patient has not seen a physician within the practice for more than three years
Using ________ is similar to matrixing off time within the schedule for catch-up time or unscheduled appointments.
time patterns
Standard of care is determined to be what a reasonable person of the same education and training would probably have done.
true
When considering rules for documentation, the medical assistant should do all of the following, EXCEPT ________.
type all documents
No information is to be disclosed without the ________ permission of the patient.
written
The receptionist should advise patients to call at least ________ hours in advance to cancel an appointment.
24
If a caller chooses to wait on hold, you will need to check on him or her approximately every ________.
30 seconds
An appointment matrix is normally created ________.
3—6 months in advance
________ involves the issuing of a certificate and credentials by a professional organization to one who has met the educational/experience standards of that organization.
Certification
During the Civil War, she established the American Red Cross and the Federal Bureau of Records.
Clara Barton
Which of the following inpatient settings best fits the following job description: Requires clinical and administrative skills to schedule and assist with patients needing special medical attention.
Clinic
Individual healthcare providers must ensure that any computerized product purchased for the medical practice addresses ________ compliance issues.
HIPAA
________ refers to the massive database known as medical records.
Health information technology
The ________ serves as a widely used ethical guide for physicians who pledge to work for the good of the patient, to do him or her no harm, to prescribe no deadly drugs, to give no advice that could cause death, and to keep confidential medical information regarding the patient.
Hippocratic Oath
attempt to calm the patient
If a patient becomes angry or starts speaking in a loud voice, the medical assistant should ________.
Which refers to the changes in pitch and tone when uttering words or phrases?
Inflection
Which of the following is a clinical responsibility of a medical assistant?
Obtaining a patient's vital signs
________ places great emphasis on the relationship between the musculoskeletal systems and the organs of the body.
Osteopathic medicine
________ specializes in the medical and surgical treatment of ear, nose, and throat disorders.
Otorhinolaryngology
Which of the following is an example of thoroughness?
Paying attention to the details of an assigned task
Which of the following is NOT considered a characteristic required for a medical assistant?
Seriousness
________ are intended for patients who require skilled nursing care around the clock.
Skilled nursing facilities
________ is a spoken, defaming statement made about another person.
Slander
the cost of treatment
The Doctrine of Informed Consent includes all of the following, EXCEPT ________.
________ is a private nonprofit organization that encourages high standards of medical care and also accredits institutions who meet strict guidelines.
The Joint Commission
associate practice
The ________ is a legal arrangement in which physicians agree to share a facility and staff.
Hippocratic Oath
The ________ serves as a widely used ethical guide for physicians who pledge to work for the good of the patient, to do him or her no harm, to prescribe no deadly drugs, to give no advice that could cause death, and to keep confidential medical information regarding the patient.
National Health Care Skills Standards
The ________ were developed to define the body of knowledge and specific skills health care workers are expected to possess for entry-level and technical-level positions.
Which of the following is NOT a form of communication?
Thought
The physician may be charged with ________ of the patient if he does NOT give formal notice of withdrawal from a patient's medical care, or case.
abandonment
Ideally, before leaving the office, the patient will schedule his or her next appointment. This routine is known as ________.
advance booking
A incidents medical assistant would not complete a incident report for which of the following
allergic reaction
The ________ is a legal arrangement in which physicians agree to share a facility and staff.
associate practice
Touching someone without the person's consent is referred to as ________.
battery
Ethical decisions pertaining to life issues are referred to as ________.
bioethics
According to the U.S. Department of Labor Statistics, "job prospects should be best for medical assistants with formal training or experience, particularly those with ________."
certification
________ concerns relationships between individuals or between individuals and the government.
civil law