Next Gen 911
TELEMATICS
"Onstar" within cars (e7DIGIT).
RECC
(REGIONAL EMERGENCY COMMUNICATIONS CENTER) • First point of reception of 911 calls. • 2 or more municipalities or governmental bodies for the purpose of enhanced 911 call taking. "RECCing ball does ALL"
DEFAULT PSAP
1) the control tandem is unable to selectively route due to a trouble within the E911 system 2) IN THE ABSENCE OF GEOGRAPHICAL INFORMATION WITHIN THE NG911 system.
SOUNDBAR VOLUME
40-60
The state standards require that this percentage of calls is answered within 10 seconds.
90% (90 + 10 = 100)
pANI
A TELEPHONE NUMBER ISED BY A CARRIER IN SUPPORTING THE ROUTING OF 911 CALLS. BUT IS NOT A NUMBER THAG CAN BE CALLED BACK (NON DIABLE PHONE) • COMMONLY CONTAINS: - 511 - 211
MANUAL TRANSFER
AFTER DIALING THE 10- DIGIT NUMBER PRESS CONFERENCE/TRANSFER.
ALI
Automatic Location Identification
ANI
Automatic Number Identification
ALI DISCREPANCY REPORT
CHECK WITH ADMINISTRATOR THAT THEY RECEIVED AN EMAIL.
Direct Handling
Calls are received and a response is generated from within the agency/call Center
Direct Transfer
Calls are received and then the call may be transferred to the appropriate agency to elicit a response.
Call Relay
Calls are received, but if a response can not be generated from that agency the information is taken and relayed to the appropriate agency.
Call Conferencing/ Referral
Calls are received, but the caller must be connected to another agency(via conference or referral) to elicit a response.
ECRF
Emergency Call Routing Functions
EMD
Emergency Medical Dispatch
ESN
Emergency Service Number
ESZ
Emergency Service Zone
ESInet
Emergency Services IP Net
FEMTOCELLS
Ex: "fixed" SPRINT, VERIZON, etc.
ADDRESS POINTS
IF AN ADDRESS ISN'T READABLE IT WILL BE A DEFAULT ADDRESS.
HANG- UP CALLS
Incoming calls disconnected by caller AFTER call is answered by a Tele-communicator.
ABANDONED CALLS
Incoming calls disconnected by caller BEFORE call is answered by a Tele-communicator.
IP
Internet Protocol
LIS
Location Database
MSAG
Master Street Address Guide
PSAP
Public Safety Answering Point
ALTERNATE PSAP
Receives 911 calls when primary PSAP cannot, due to network or PSAP equipment failure, or OVERLOAD of calls being received.
TRANSFERRING
TELL THE CALLER TO STAY ON THE LINE ➡️ CLICK THE SOFTPHONE BUTTON ➡️ STAY ON THE LINE TK ENSURE CONNECTION/ ANNOUNCE THE TRANSFER ➡️ CLICK RELEASE.
DI: MI
WHEELCHAIR/ BEDRIDDEN.
REGIONAL PSAP
• First point of reception of 911 calls. • 2 or more municipalities or governmental bodies. • Conference call. • TTY.
PRIMARY PSAP
• First point of reception of 911 calls. • Will often be located within the same community. • Equipped with ANI and ALI. • Conference call. • TTY.
PRIMARY WIRELESS PSAP
• First point of reception of a 911 wireless/ cellular cell (7 locations which transfer to the appropriate agency). • Equipped with ANI and ALI. • Conference call. • TTY.
ANI and ALI Verification
• State standards require that 90% of calls be answered within 10 seconds. • You must be prepared to handle an emergency on any line at any time. • You must strive to do the following after answering a call: - Determine the EXACT LOCATION of the emergency. (WHERE instead of WHAT.) - Determine the NATURE of the call. - VERIFY all ANI and ALI data with the caller. (Lead the call NOT feed the call.)
