Quiz 2: Chapters 4-6

Extremely attractive or unattractive individuals are most likely to be noticed in a group. Which of the following statements best describes the reason behind this? a. our perception of reality depends on our past experiences b. our perception of reality depends on our past experiences c. we on't look at targets in isolation d. the time at which we see an object can influence our perception of the object e. our motives and expectations affect our perception of a target

C

Rachel Hartley is a former top management graduate student who now works as a project manager at a retail firm. However, in spite of her strong educational background, she often finds it difficult to manage her team efficiently. She is not able to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done. Which of the following does Hartley suffer from? a. downing effect b. low emotional dissonance c. depressive realism d. low cognitive dissonance e. low emotional intelligence

E

Elaine Chamberlain works as a research executive at an environmental organization. Though her colleagues are helpful and friendly, because of her shy nature, she often eater her lunch at her desk and has limited interactions with them. She is glad that her nature of work does not require her to interact with her co-workers to a high extent. Which of the following types is Chamberlain most likely to be characterized as according to the Myers-Briggs Type Indicator (MBTI) classification? a. social b. introverted c. exhibitionist d. gregarious e. extraverted

B

According to the attribution theory, which of the following behaviors is most likely to be attributed to an external cause? a. a behavior that scores high on consensus b. a behavior that scores low on distinctiveness c. a behavior that scores high on consistency d. a behavior that scores low on traceability e. a behavior that scores high on rigidity

A

Johanna Godfrey works as a guest relations executive at a five star hotel in Washington. During the course of her job, she needs to greet and smile at guests irrespective of her state of mind. In addition, when any guest faces problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires ______________. a. emotional labor b. cognitive dissonance c. self-concordance d. positivity offset e. social loafing

A

Jonah is currently trying to decide whether or not to allow Kate to be a part of a delegation that will represent their company at an international business expo. Apart from allowing the company to market its business to potential clients, the expo will give the members of the delegation a chance to meet and network with various industry professionals and gain valuable industry insights. Which of the following, if true, would most waken Kate's chances of being selected? a. kate is socially inept and tends to display her true disposition and attitude in every situation. b. kate behaves differently in different situations and occasionally presents striking contradictions between her public persona and her private self c. kate has a strong sense of independence and often gets work done without any support from others d. kate is often in agreement with others' ideas and opinions e. kate is gregarious and comfortable in changing contexts and ambiguous situations

A

Milton Rokeach created the Rokeach Value Survey (RVS), which consists of two sets of values, namely ________ values and _________ values. a. instrumental; terminal b. fluid; stable c. flexible; essential d. unique; general e. flexible; enduring

A

Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation? a. emotional contagion b. positivity offset c. cognitive dissonance d. framing effect e. bandwagon effect

A

Which of the following is true according to the affective events theory? a. employees react emotionally to events at work, which affects their job performance and satisfaction. b. employees who score high on emotional stability are more likely to react strongly to negative events c. employees who experience emotional dissonance at work can only be motivated with the help of money d. an employee's emotions are independent of the employee's age and gender e. employees scoring high on the personality trait of extraversion tend to be more successful at the workplace

A

Which of the following statements is true about people with positive core self-evaluations? a. they are committed to their goals and set ambitious goals b. they view themselves as powerless over their environment c. they tend to question their capabilities and capacities d. they lack persistence to achieve goals e. they tend to be disliked by supervisors and co-workers

A

________ is a pure marker of low negative affect. a. boredom b. nervousness c. contentment d. relaxation e. serenity

A

Attribution theory suggests that when we observe an individual's behavior, we attempt to determine whether it was internally or externally caused. That determination, however, depends largely on three factors. Which of the following is one of these three factors? a. traceability b. consistency c. verifiability d. relatedness e. affect intensity

B

Laura Simpson, a campaign manager at a child rights organization in Jakarta, planned a marathon for celebrities to raise money for underprivileged children. Though all arrangements for the event had been made, a few days before the event she realized that on the same day there was a political rally happening in the city which would block access to the route on which the marathon was supposed to be undertaken. In such a situation, what is Simpson, who suffers from a self-serving bias, most likely to say? a. I did not do sufficient research on public events in the city b. my colleagues did not inform me about the rally c. the director had warned me of this. I should have known better. d. I should have weighed feasibility options for the event e. I should have established better contacts to know about this update

B

What is the major problem with the Myers-Briggs Type Indicator as a measure of personality? a. It has an excess of classifications, which tends to confuse a person b. it forces a person to be categorized as either one type or another c. it does not have a clear demarcation between different personality types d. it tends to over emphasize intuitive traits over analytical traits e. it indicates results related exclusively to job performance

B

When Ariana Winter is told that her dog has been killed by a car, she feels deeply saddened. Her feelings are then overcome by a surge of anger at the car driver. However, minutes later, she is able to laugh and talk about the good memories spent with her pet. What is one of the reasons that Winter's reaction can be categorized as an emotion? a. its cause is general and ambiguous b. it lasted for a brief time period c. it is not action-oriented d. it is a negative feeling e. it is cognitive in nature

B

__________ bias indicates the tendency of an individual to attribute his or her own successes to internal factors while putting the blame for failures on external factors. a. status quo b. self-serving c. distinction d. congruence e. anchoring

B

Carrie recently received the Employee of the Year award at the call center where she works as a customer service representative. She was chosen for the award because she is known to be highly courteous toward even the most difficult of callers and is efficient at handling their queries. A month after receiving the award, Carrie submits her resignation. According to her exit interview, she felt burnt out. Which of the following best explains this situation? a. carrie was overwhelmed by the award b. carrie lacked the skills and motivation to perform her job in an effective manner c. carrie felt the strain of having to constantly fake positive emotions toward her customers d. carrie was demotivated by the lack of recognition and respect from her peers e. carrie was unable to empathize with her callers and the problems that they faced

C

According to the Big Five model, a highly conscientious person is most likely to be _______________. a. distracted, disorganized, and unreliable b. calm, self-conficdent, and secure c. cold, disagreeable, and antagonistic d. responsible, organized, and dependable e. reserved, timid, and quiet

D

Ashley Madison works as a receptionist at a fashion magazine. One morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. After her boss leaves the room, Madison goes to the front office and violently slams trash into the bin. Which of the following best describes Madison's anger? a. a recognition b. an insight c. a mood d. an emotion e. a perception

D

During an annual review, Michel Godfrey made the following assertion: "When I look at myself and may performance, I see that what I have achieved is outstanding and something no on win the organization has the capacity to undertake. Surprisingly, it has not won me the admiration of my colleagues like it should have. I also believe that I do not just deserve a raise, but need one, since without me, tlets fact it, the place would simply fall apart." Which of the following personality traits best describes Michel's personality? a. minimalism b. monasticism c. stoicism d. narcissism e. machiavelliani

D

Individuals scoring ______________ have a strong ability to adjust their behavior to external, situational factors and can behave differently in different situations. a. low on openness b. high on narcissism c. low on agreeableness d. high on self-monitoring e. low on conscientiousness

D

Marina Lyon works as a reservation executive at a travel and tourism company. Though her job requires her only to efficiently book flight tickets for customers, she has also opted to undergo training to learn the process of hotel reservations. In addition, every evening she reads travelogues to be aware of upcoming travel destinations and trends. She loves the industry she works in and is eager to learn as much as she can. Considering the information given in this case, which dimension of the Big Five model best describes Lyon's personality? a. extraversion b. agreeableness c. conscientiousness d. openness to experience e. emotional instability

D

With reference to the Hofstede's Framework for Assessing Cultures, __________ emphasizes a tight social framework in which people expect others in groups of which they are a part to look after them and protect them. a. uncertainty avoidance b. long-term orientation c. masculinity d. collectivism e. power distance

D

Esther Lugo has gone for an interview at an advertising firm in Manhattan and has been asked to complete a self-report survey to help interviewers understand if she is the right candidate for the job. From the interview, they have found that she is extroverted, empathetic, scrupulous, and cooperative in nature, which are key characteristics needed for the job. These characteristics about Lugo indicate her __________. a. talent b. skill c. knowledge d. genealogy e. personality

E

Ben Ervin often experiences emotions in a much stronger manner than most of his other colleagues. Events that do not provoke any significant emotional response from another person send him into fits of happiness, anger, or depression. In view of such a situation, Ervin is displaying a high level of ______________. a. intelligence quotient b. sentience quotient c. intellectual giftedness d. butterfly effect e. affect intensity

E