Unit 8 (Change Management) KNOWING Quiz

The stages of OD are, in order: -Evaluation, feedback, diagnosis, intervention -Feedback, evaluation, diagnosis, intervention -Diagnosis, intervention, evaluation, feedback -Diagnosis, evaluation, intervention, feedback -Evaluation, diagnosis, intervention, feedback

Diagnosis, intervention, evaluation, feedback

"Good" stress is called: -Positive stress -Distress -Eustress -Un-stress -De-stress

Eustress

An organization's long-term direction and the actions necessary to achieve planned results are contained in its mission statement. -True -False

False

Cognitive restructuring is an approach to stress reduction that involves redirecting thoughts away from self, following a structured procedure. -True -False

False

John Kotter attributes the blame for the failure of most organizational change to poor planning. -True -False

False

One advantage of Kotter's eight-step process of implementing change is that it is relatively easy and simple to implement. True False

False

People are more likely to resist change when the change agent adopts a transformational leadership style. -True -False

False

Primary appraisals are perceptions of how you are able to deal or cope with a given demand. -True -False

False

The first step of Kotter's change model is to create the guiding coalition. -True -False

False

There are three types of change: internal, external, and hybrid. -True -False

False

An example of external forces for change is: -Employee absenteeism -Reward systems -Productivity -Information technology -Structural reorganization

Information technology

The reason an organization exists is articulated in its: -Vision statement -Mission statement -Organizational structure -SWOT analysis -Strategic plan

Mission statement

An example of internal forces for change is: -Mergers and acquisitions -Changing customer preferences -International competition -Demographic changes -Participation/suggestions by employees

Participation/suggestions by employees

Which of the following is not an underlying assumption of Lewin's model? -There must be motivation to change -Resistance is found even when the goals of change are highly desirable -People never change -Effective change requires reinforcement -Change involves both learning and unlearning

People never change

The recommended way to look at resistance to change is to view it as caused by: -Recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient -Primarily the personality of the recipient -Eustress -Mistakes the change agent makes -Cultural differences

Recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient

The explicit and implicit coercion approach to overcoming resistance to change should be used when: -There is a lack of information -People are resisting because of adjustment problems -Someone will clearly lose out in the change, and that person has considerable power to resist -The initiators do not have all the information they need to make the change -Speed is essential and the initiators have considerable power

Speed is essential and the initiators have considerable power

A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results. -Organizational structure -SWOT analysis -Five-Forces Analysis -Mission statement -Strategic plan

Strategic plan

Changes in technology such as automation of manufacturing processes are considered external changes. -True -False

True

Excessive interpersonal conflict between an organization's top managers and its board of directors is a sign from an internal source that change is needed. -True -False

True

One of the demographic changes organizations need to respond to is the increasing diversity of the workforce and customer base. -True -False

True

Peer pressure may cause someone to be resistant to change. -True -False

True

The changing stage of Lewin's model involves learning and doing things differently. -True -False

True

The goal of the refreezing stage is to support and reinforce the change. -True -False

True

The last step of Kotter's change model is to anchor the new approaches into the organizational culture. -True -False

True

The potential causes or forces for organizational change can be categorized as internal and external. -True -False

True