BA 101 Chapter 10- Managing Human Resources

______ is a study that tells a company how much compensation comparable firms are paying for specific jobs that the firms have in common.

Wage/Salary Survey

_____ Financial rewards based on the number of hours the employee works or the level of output achieved.

Wages

_______ of applicants consist of advertisements in newspapers and professional journals, employment agencies, colleges, vocational schools, recommendations from current employees, competing firms, unsolicited applications, online websites, and social networking sites such as LinkedIn.

External sources

______ is the process of collecting information about applications and using that information to decide which ones to hire.

Selection

______ is the employment changes involving resignation, retirement, termination, or layoff.

Separations

_____ is people hired by management to replace striking employees; called "scabs" by striking union members.

Strikebreakers

______ is employee walkouts; one of the most effective weapons of labor unions.

Strikes

______ is the third stage in the selection process is testing. Ability and performance tests are used to determine whether an applicant has the skills necessary for the job.

Testing

______ is the first stage of the selection process, the individuals fills out an application form and perhaps has a brief interview.

The Application

______ is the second stage of the selection process involves interviewing applicants.

The Interview

Prohibits discrimination in employment and created the equal employment opportunity commission.

Title VII of the Civil Rights Act

______ is teaching employees to do specific job tasks through either classroom development or on-the-job experience.

Training

______ is a move another job within the company at essentially the same level and wage.

Transfer

______ occurs when employees quit or are fired and must be replaced by new employees.

Turnover

_____ is a method of outside resolution of labor and management differences in which a third party is brought in to keep the two sides talking.

Conciliation

_____ is a management's version of a strike, wherein a work sire is closed so that employees cannot go to work.

Lockout

_____ is a legally mandated plans that try to increase job opportunities for minority groups by analyzing the current pool of workers, identifying areas where women and minorities are underrepresented specific hiring and promotion goals, with target dates, for addressing the discrepancy.

Affirmative Action Program

_____ is the settlement of labor/management dispute by a third party whose solution is legally binding and enforceable.

Arbitration

______ is a monetary rewards offered by companies for exceptional performance as incentives to further increase productivity.

Bonuses

______ is an attempt to keep people from purchasing the products of a company.

Boyscott

_____ is a non-financial form of compensation provided to employees, such as pension plans, health insurance, paid vacation and holidays, and the like.

Benefits

______ is the negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for the bargaining unit.

Collective Bargaining

_______ is an incentive system that pays a fixed amount or a percentage of the employee's sales.

Commission

_______ is the training that augments the skills and knowledge of managers and professionals.

Development

_____ is the participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace.

Diversity

_______ Refers to all the activities involved in determining an organization's human resources needs, as well acquiring, training, and compensating people to fill those needs.

Human Resources Management (HRM)

_______ of applicants include the organization's current employees.

Internal sources

_______ determines, through observation and study, pertinent information about a job--the specific tasks and necessary abilities, knowledge, and skills.

Job analysis

________ is a formal,, written explanation of a specific job, usually including job title, tasks, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions.

Job description (Lifting heavy boxes or calculating data)

________ is a description of the qualifications necessary for a specific job, in terms of education, experience, and personal and physical characteristics.

Job specification (Some jobs require a college degree)

______ is the formal, written document that spells out the relationship between the union and management for a specified period of time--usually two or three years.

Labor Contract

______ is a employee organizations formed to deal with employers for achieving better pay, hours, and working conditions.

Labor Unions

_____ is a method of outside resolution of labor and management differences in which the third party's role is to suggest or purpose a solution to the problem.

Mediation

_______ familiarizing newly hired employees with fellow workers, company procedures, and the physical properties of the company.

Orientation

______ is a public protest against management practices that involves union members marching and carrying anti-management signs at the employer's plant or work site.

Picketing

_____ is a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped to generate them.

Profit Sharing

______ is an advancement to a higher-level job with increased authority, responsibility, and pay.

Promotion

_______ means forming a pool of qualified applicants from which management can select employees.

Recruiting

Before making a job offer, the company should always check an applicant's ________. ___________ usually involves verifying educational background and previous work experience.

References, Reference checking

_____ is a financial reward calculated on a weekly, monthly, or annual basis.

Salary