BA 400 FINAL STUDY GUIDE New

Which of the following statements best describes the legal standards concerning advertising communication to consumers?

Although some exaggeration is tolerated, deceptive claims or claims that cannot be substantiated are likely to result in legal action.

What term refers to improvements in the economic, environmental, educational, and health conditions of a country?

Development

Which of the following is considered the key U.S. regulator of consumer issues according to our textbook /outline?

Federal Trade Commission

Which of the following is not one of the primary types of redress that can be sought by a consumer who believes a business has not fulfilled its basic responsibilities and met the consumer's expectations?

Establish a competitive business

Many companies attempted to prohibit their employees from creating or joining labor organizations before which of the following laws was passed by the U.S. Congress?

National Labor Relations Act

Which area of law best refers to a business's legal responsibility for the performance of its products?

Product liability

Which of the following provides the best description of the community stakeholder for an organization?

The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization.

What is cultural intelligence?

The ability to interpret and adapt successfully to different national, organizational, and professional cultures.

The employment-at-will concept is a common law doctrine that allows either the employee or employer to terminate the relationship at any time as long as it does not violate a contract.

True

The two primary types of sexual harassment are quid pro quo and hostile work environment.

True

Whereas Title VII of the Civil Rights Act grants legal protection to different types of employees, initiatives in workplace diversity are driven by business imperatives and ethical considerations, not legal requirements.

True

In global employee relations, which of the following is not one of the four drivers of employee engagement that are consistent from country to country?

Work - life balance

One of the key legal issues related to Consumer Relations is a business's legal responsibility for the performance of its products, which is typically described as:

product liability.

Which of the following is not an accurate statement of the relationship between strategic philanthropy and cause-related marketing?

All of the other answers are accurate statements of the relationship

Among the things we learned in BA400 this term:

All of the other answers are things we learned and good things to remember in our business careers

Which of the following is not a component of the OECD Anti-Bribery Convention?

Anti-Bribery Convention is focused primarily on long-developed countries

What must high-commitment organizations strive to do with respect to environmental issues and the organization's stakeholders?

Be proactive, respond to stakeholder interests, assess risks, and develop a comprehensive environmental strategy.

Which of the following is a carbon emissions limits approach in which each business is assigned a certain level of carbon that it is allowed to emit, but to legally exceed that level the business must purchase carbon credits from another business that has not reached its permitted carbon limits?

Cap-and-Trade Program

What is the main U.S. legislation that permits regulation of atmospheric emissions?

Clean Air Act

Which of the following is not a significant consideration regarding consumer interaction with business philanthropic responsibility as referenced in the textbook / outline?

Consumer demand is typically the driving influence in business philanthropic responsibility

What is the Kyoto Protocol?

Controversial international treaty proposed among industrialized nations to slow global warming.

Which of the following is not an accurate statement of the relationship between strategic philanthropy and cause-related marketing?

Earliest attempts at philanthropic alignment with corporate goals were cause-related marketing. Cause-related marketing has narrower focus than strategic philanthropy. Because strategic philanthropy is more persuasive to stakeholders and impacts the firm's broader attributes and skills, it should have greater stakeholder recognition, appreciation and long-term value than cause-related marketing.

Which of the following is not part of the four-stage process that social entrepreneurs typically follow, as described in the Chapter 9 Earth in the Balance special feature?

Encouraging the "Aha! moment" via a contemplative work environment

Which of the following is not a correct characterization of the United Nations Global Compact?

Failure to meet the Global Compact's requirements can result in fines and penalties

Which of the following is not considered one of the key benefits of strategic philanthropy?

Fulfillment of business responsibility to government

A strategic process involving stakeholder assessment to create meaningful long-term relationships with customers while maintaining, supporting, and enhancing the natural environment is called:

Green marketing

Which of the following is not one of the components of the Charter of Fair Trade Principles / Fair Trade Certified label requirements?

Mandatory trade balancing between countries

Which of the following examples best aligns a company's competencies and strategic goals with philanthropic activity?

Merck Pharmaceutical uses its R&D expertise to develop a drug to combat river blindness and donates millions of doses to health organizations in lesser- developed countries, building its social capital.

Which of the following is not one of the reasons that MVH probably assigned Case 15 New Belgium Brewing (NBB)?

NBB provides a "global" example given its base in Belgium (the heart of the European Union)

Which of the following is the least important consideration in our understanding of global warming as reflected in Chapter 11?

Natural Cycle of Temperature Variation

Which of the following is not one of the three categories of core performance indicators of the Global Responsibility Initiative (GRI) Sustainability Reporting Framework?

Philanthropic

Which of the following is not one of the textbook's four societal benefits of corporate philanthropy in general?

Provides positive press coverage

What is the psychological contract between an employee and his or her employer?

The beliefs, perceptions, expectations, and obligations that make up the agreement between individuals and their employing organizations

Which of the following is not one of the six basic consumer rights identified in the textbook / outline?

To the benefit of the bargain

How could the value of employee volunteer programs be enhanced for a firm to best align these programs with strategic philanthropy goals?

Volunteer programs could emphasize synergies between employees' current and future job-related aptitudes and nonprofit needs.

The movement to protect consumers from an imbalance of power on the side of business and to maximize consumer welfare in the marketplace is the textbook's definition of:

consumerism

The "triple bottom line" approach encourages companies to consider all of the following except:

legal performance.

An organization that builds and sustains trust with the community is called a(n):

neighbor of choice.

Consumers can best be described as:

primary stakeholders because their awareness, purchase, use, and repurchase of products are vital to a company's existence.

Picking the best answer from a strategic business perspective, the term "sustainability" focuses on the potential for long-term well-being of:

the physical world, including all biological entities, as well as the interaction between nature and individuals, organizations, and business strategies.