CH 2

Current employees, management, and especially corporate culture are part of an organization's internal environment. a. True b. False

A

McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals. a. True b. False

A

Physical symbols are associated with the surface level of organizational culture. a. True b. False

A

Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values. a. True b. False

A

The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement. a. True b. False

A

The _____ dimension of the general environment includes federal, state, and local government regulations. a. technological b. legal-political c. economic d. sociocultural e. international

B

The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment. a. external b. internal c. structural d. competitive e. technological

B

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is: a. invisible artifacts. b. expressed values and beliefs. c. explicit code of conduct. d. dress and office layout. e. slogans and ceremonies.

B

_____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant. a. Merger intelligence b. Business intelligence c. Competitive intelligence d. Partnership intelligence e. Environment intelligence

B

In the shift from an adversarial to a partnership orientation, an organization should: a. concentrate on price, efficiency, and profits. b. limit feedback and information. c. use long-term contracts. d. use lawsuits to resolve conflict. e. limit the business relationship to the contract.

C

The people and organizations in the environment who acquire goods or services from the organization are: a. competitors. b. suppliers. c. customers. d. employees. e. potential employees.

C

Which of the following roles is assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Figurehead b. Liaison c. Boundary-spanning d. Disturbance handler e. Leader

C

Which of these means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes? a. Adaptation b. Risk c. Uncertainty d. Knowledge e. Education

C

_____ is a narrative based on true event that is repeated frequently and shared by organizational employees. a. Symbol b. Slogan c. Story d. Hero e. Culture

C

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? a. Adaptability culture b. Achievement culture c. Consistency culture d. Involvement culture e. Matrix culture

D

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture? a. Quadrant A b. Quadrant B c. Quadrant C d. Quadrant D e. Quadrant E

D

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension. e. task dimension.

D

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as: a. boundary-spanning. b. adaptive. c. interorganizational. d. external. e. internal.

A

The adaptability culture emerges in an environment that requires _____ response and _____ decision making. a. fast; high-risk b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk

A

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment. a. sociocultural b. technological c. economic d. supply chain e. geographic

A

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. a. Organizational environment b. Internal environment c. Task environment d. General environment e. Technological environment

A

_____ is(are) included in an organization's task environment. a. Suppliers b. Accounting procedures c. Technology d. Government e. Demographic characteristics

A

GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? a. Customers b. Competitors c. Labor market d. Culture e. Suppliers

E

In the current external business environment, which of the following is true? a. Corporate culture defines success. b. The business environment is static. c. Companies are more adversarial than ever before. d. Mergers are declining. e. Joint ventures are on the rise.

E

_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. Mission statement b. Vision statement c. Competitive intelligence d. Employee training e. Corporate culture

E

A joint venture involves a strategic alliance or program by two or more organizations. a. True b. False

A

A narrative based on events within the organization that is frequently repeated is called an organizational story. a. True b. False

A

A political lobbyist for General Motors fills an essential boundary-spanning role. a. True b. False

A

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. True b. False

A

Culture can be defined as: a. the set of key values, beliefs, understandings, and norms shared by members of an organization. b. the ability to speak different languages. c. an object, act, or event that conveys meaning to others. d. a narrative based on true events that is repeated frequently and shared by organizational employees. e. a planned activity at a special event that is conducted for the benefit of an audience.

A

If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco. a. True b. False

A

In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for performance. a. managing cultural values b. leading partnerships within an industry c. surveying the external environment d. managing client relationships as boundary spanners e. empowering employees

A

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture? a. Visible artifacts b. Underlying assumptions c. Expressed values d. Heroes e. Ceremonies

A

Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training. a. True b. False

A

All of these are a part of an organization's task environment, except: a. customers. b. labor markets. c. competitors. d. employers. e. suppliers.

D

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. Competitors c. Technological d. Labor market e. Legal-political

D

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment? a. Natural b. Sociocultural c. Legal/Political d. International e. Internal

D

McDonald's "We Love to See You Smile" is an example of a: a. ceremony. b. symbol. c. ritual. d. slogan. e. political activity.

D

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings? a. General environment b. Task environment c. Economic environment d. Internal environment e. Legal-political environment

D

When two or more organizations combine to become one, it is referred to as a: a. joint venture. b. flexible structure. c. mechanistic structure. d. merger. e. inorganic venture.

D

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? a. Achievement culture b. Involvement culture c. Accomplishment culture d. Consistency culture e. Adaptability culture

D