CIS 300 - Test 1

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FALSE

BI systems provide the input data for corporate databases

FALSE

BPI delivers the same huge performance gains promised by BPR

TRUE

BPI projects tend to be performed from the bottom up while BPR projects tend to involve top-down change mandates

TRUE

Employees are more likely to work on vacation thanks to IT

last-mile delivery; the final and typically most expensive leg of a delivery route

Fedex and UPS sometimes rely on the USPS for the ____ which is _____

purchasing

Fulfillment processes are NOT completed by

watson

IBM delevoped ______ to answer questions on the quiz show Jeopardy!

FALSE

IT is a cost center at the USPS

more; increases

IT makes managers _____ productive and ______ the number of employees who can report to a single manager

IT infrastructure

IT services, IT personnel, and IT components

TRUE

In general cubans have access to the internet through portable hard drives and memory sticks

TRUE

It costs less to operate an internet application today than it did 15 years ago

homo conexus

MIT Technology review refers to 18-22 year olds as

agile development

MVP approach uses

TRUE

NASCAR officials can spot trends and patterns with their new app

NFL teams are starting to use______

quantity of leisure time

NOT a benefit of IT

fewer violations

NOT a benefit of the NASCAR app

creating a digital divide

NOT an organizational response to business pressures

TRUE

Nascars prerace inspection app is a strategic information sytem

TRUE

Nearly all ERP systems are also TPS's

FALSE

Nearly all TPS's are ERP systems

TRUE

TPS are critical to the success of any enterprise

FALSE

TPS typically collect data in batches

TRUE

Urgent.ly and Honk offer benefits for both customers and tow-truck operators

FALSE

Urgent.ly and Honk only compete with AAA for roadside assistance

TRUE

Watson is a cognitive computing system

TRUE

according to the IT's about business case on delivery services, one of ubers biggest challenges is increasing labor costs since californias labor comissioner ruled that a driver for uber should be classified as a company employee rather than a contractor

scope creep

adding functions after the project has been initiated causes ______

involves many users in the development process

advantage of JAD

enforces quality by maintaining standards

advantage of SDLC

time

advantage of buy option

bypasses the IS department and avoids delays

advantage of end user

works well for ill defined problems

advantage of prototyping

ASP

agent or vendor who assembles the software needed by enterprises and then packages it

scrum approach

agile development

container

allows programmers to develop an application that includes its own environment and run as it was developed regardless of operating system

TRUE

amazon, walmart, safeway, and starbucks are potential competitors to delivery services like instacart, uber, postmates, and grubhub

globalization

american companies can easily do business with chinese companies - this is ----

watson

an IT system that uses natural language processing and machine learning to reveal insights from large amounts of data. It has transformed many industries including healthcare and customer service

application service provider (ASP)

an agent or vendor who assembles the software needed by enterprises and then packages it with services such as development, operations and maintenance

data governance

an approach to managing information across entire organization

unary relationship

an association is maintained with a single entty

operations

an example of a primary activity for most firms

product and technology development

an example of a support activity for most firms

increasing customer satisfaction

an example of effectiveness

baxter

an example of social collaborative industrial robot

BPI

an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs

supply chain system

an interoganizational sytem

human resources system

an interorganizational system

business process

an ongoing collection of related activities that create a product of service of value to the organization its business partners and its customers

webvan

an online grocery business that is considered the largest dotcom failure in history

TRUE

an organizations processes can be a competitive advantage or disadvantage

drone

an unmanned aerial vehicle

switching costs

are the costs in money and time imposed by a decision to buy elsewhere

procedures

are the instructions for combining components to process information and generate the desired output

resources

are the people and equipment that perform process activities

attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise with a specific domain

TRUE

bank of america manages millions of transactions from mobile devices every year - that rate is growing at 50% per year

private

bank of america set up a ______ cloud after the financial crisis of 2007 and 2008

TRUE

bank of america standardized its IT infrastructure steamlined applications, developed customer focused innovations, and streamlined its physical infrastructure to recover from the financial crisis

middle managers

bi systems provide computer based primary support

security

biggest problem with end user development

false

bodymetrics is an example of mass production for jean purchasing online

true

business and it departments often ignorant of the other groups expertise

false

business and it employees communicate well with each other

false

business managers and IT managers always have the same objectives

high; low

buyer power is ____ when buyers have many choices from whom to buy and _____ when buyers have few choices

many; few

buyer power is high when buyers have ____ choices from whom to buy and low when buyers have ____ choices

insource

capital one decided to

agile development method

capital ones in house development process

innovation

car and technology companies are currently competing over who can offer the first self driving car. This is an example of an _______ strategy

TRUE

career opportunities in IS are strong and are projected to remain strong over the next 10 years

BPR

chevron identified their desired outputs and then worked backward by examining the supporting processes. This is a ______ approach.

BPR then BPI then BPM

chevron improved their business processes using -

FALSE

chevron originally improved supplier relationships to save money on shipping

BPM

chevron supported internal improvement efforts by getting its suppliers involved using a unified ________ approach that involved standardizing processes across the entire company and consolidating process information within a central repository

BPI

chevrons initial effort to update its business processes was followed by several smaller, employee driven ______ initiatives that used the Six sigma improvement methodology

optional many

circle with chicken leg

optional single

circle with vertical line

IS operational plan

clear set of projects of the IS department that will execute IS strategic plan

component based development

closely linked with the idea of web services and service-oriented architectures

database

collection of related files or tables containing data

customer orientation strategy

concentrating on making customers happy

knowledge

consists of data and or information that have been organized and processed to convey understanding experience accumulated learning and expertise

hardware

consists of devices such as the processor monitor keyboard and printer

hardware

consists of devices such as the processor, monitor, keyboard, and printer

applications development manager

coordinates and manages new systems development projects

define, measure, analyze, improve, and control

correct order of BPI phases

create, capture, refine, store, manage, disseminate

correct order of KMS cycle

investigation, analysis, design, programming, implementation, operation

correct order of SDLC

revolico

craigslist of cuba

systems programmer

creates the computer code for developing new systems software or maintaining existing systems software

TRUE

customers of a business process can be either internal or external to the organization

FALSE

data and information are synonyms

TRUE

data is more elementary than information and knowledge

OLAP

data marts and warehouses typically use this

clickstream data

data that visitors and customer produce when they visit a website and click on hyperlinks

independence

database systems maximize

redundancy, inconsistency

database systems minimize

instacart

delivers items from chains such as safeway, whole foods, and costco

systems design

describes how the system will resolve the business problem

behavioral feasibility

determines the human issues

technical feasibility

determines whether the business can develop or otherwise acquire the hardwre, software, and communications components needed to solve problem

economic feasibility

determines whether the project is an acceptable financial ris

object oriented development (OOD)

different view of computer systems

control

disadvantage of buy option

support activities

do not add value directly to the firms products or services

FALSE

ecommerce is a broader concept than e business

TRUE

ecommerce is the process of buying and selling goods and services

TRUE

effectiveness focuses on doing things that matter

FALSE

effectiveness focuses on progressing from one activity to another without delay or without wasting

TRUE

efficiency focuses on doing things well in the process

FALSE

efficiency focuses on high quality

record

entity

TRUE

erps are organization wide systems that are designed to correct a lack of communication among FAIS's

automating order entry

example of efficiency

technical specialists

experts on a certain type of tech

Cloud computing; they have to be ready to accept a huge increase in fans right before games

fanduel and draft kings rely on _____ to manage the scalability of their websites; this means _______

FALSE

fanduel and draftkings were profitable in 2016 due to federal laws protecting their existence

are; skill

fantasy sports websites _______ exempt from the 2006 unlawful internet gambling enforcement act because they are considered games of _______

investigation

first stage of SDLC

analyze the organizations strategic plan

first step in information systems planning

business analyst

focuses on designing solutions for business problems and interfaces closely with users to demonstrate how IT can be used effectively

mass production

fords original strategy

emerging technologies manager

forecasts technology trends and evaluates and eperiments with new technologies

objects

fundamental element in object oriented devlopment and represent tangible real world entities

market

globalization is what kind of pressure

JAD

group based tool

lower level managers

handle the day to day operations of the organization and make routine decisions

clothes horse

has developed software to take data from shoppers and apparel manufacturers and then makes a recommendation to a customer regarding fit

CIO

highest ranking IS manager and is responsible for all strategic planning in the organization

organizations strategic plan

identifies firms overall mission

many; few

if there are _____ alternatives to an organizations products or services, then the threat of substitutes is high if there are ____ alternatives then the threat is low

high; low

if there are many alternatives to an organizations products or services then the threat of substitutes is _____ if there are few alternatives then the threat is ______

false

if there are only two competitors rivalry will be low

FALSE

if you grew up using IT you are an informed user

50-90

illegal logging accounts

tacit knowledge

imprecise and costly to transfer

operational effectiveness strategy

improving the manner in which a business executes internal business processes so that the business performs these activities more effectively than others

$1000, $150,000

in 2000, operating a basic internet application cost businesses approximately _______ per month. In mid 2016 operating the same application in Amazons cloud cost approximately ______ per month

JAD

in first RAD stage, developers use JAD sessions

microsoft

in september 2014 nascar implemented an app from _______ to perform prerace inspections

information based

industries experience the greatest threat from subsitutes

the digital divide

infoladies in bangledesh is designed to reduce ______

TRUE

infoladies of bangledesh was created to bring the internet to farmers

FALSE

information is knowledge that has been organized to have meaning and value

technology

information overload is what kind of pressure

process activities

inputs are materials services and information that flow through and are transformed as result of _______________

reverse outsourcing

insourcing

BPM

integrates separate BPI initiatives to ensure consistent strategy execution

systems analyst

interfaces between users and programmers and determines information requirements and technical specs for new applications

TRUE

internet satthl project was designed to teach women how to use smartphones, tablets and the internet

phased conversion

introduces components of new system in stages

pilot conversion

introduces system in one part of organization

innovation strategy

introducing new products and services, adding new features to existing products and services, or developing new ways to produce products

consumer segmentation

involves companies providing standard specifications for different consumer groups

ergonomics

is NOT a problem caused by computers

lovethatfit

is a startup that allows consumers to send in a full body picture taken in tight clothes. their website is social and allows customers to discuss potential purchases within their network

systems analysts

is professionals who specialize in analyzing and designing information systems

mass customization

is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual consumers

el paquete semanal

is the internet on a portable hard drive

work as contractors and must add urgent.ly and honk to their insurance policies

it costs $49 to get basic roadside help from urgent.ly and honk versus the typical $200 charged by AAA. if tow truck operators want to list themselves on the urgent.ly and honk websites they

computer

it refers to any _______ based tool that people use to work with information and to support the intormation and information processing needs of an organization

managers from each functional area

it steering committee

intellectual capital

knowlesge

amazon

largest book publisher and seller in the US today

direct conversion

least expensive

data mart

low cost scaled down version of data warehouse

volvo

made ubers first self driving cars that arrived in pennsylvania in 2016

middle managers

make tactical decisions which deal with activities such as short term planning organizing and control

how IT decisions will be made

managerial aspect of IT architecture

IS director

manages all systems throughout the organization and the day-to-day operations of the entire IS

information center manager

manages the IS services such as help desks hot lines, training, and consulting

technology is getting cheaper to acquire, operate and maintain

managing information systems in modern organizations is a difficult and complex task. What DOES NOT contribute to this?

BPR

many organizations find this too difficult, too radical, too lengthy and too comprehensive

globalization

market pressure

TRUE

mass customization is also called make-to-order

inputs

materials, services, and information that flow through and are transformed as a result of process activities

cardinality

maxium number of times an instance of one entity can be associated

agile development

measured in weeks

containers

method of developing applications that run independently of the base operating system of the server

NPV

method to convert future values into present values by discounting them

SQL

most popular query language

direct conversion

most risky

ATC system

next gen transforms

TRUE

no single functional area is responsibly for cross-functional business processes

18000

number of applications bank of america retired after the financial crisis of 2007-08

explicit knowledge

objective, rational and technical knowledge

honk

offers flat rates, promises quick response times, and provides maps in their apps that display the location of the company vehicle with real time updates

bodymetrics

offers mass customization and made-to-measure jeans and swimsuits

vistar

online magazine focusing on cubas youth culture

FALSE

only computer science majors can become CIOS

FALSE

organizations can adopt BPM to sustain BPR efforts over tine

FALSE

organizations can adopt BPR to sustain BPI efforts over time

general; specific

organizations use porters competitive forces model to design ___ strategies; they use the value chain model to identify______ activities to make the greatest impact

knowledge

organized and processed to convey understanding, experience, accumulated learning, and expertise as it applies to a current business problem

information

organized so that is has meaning and value to the recipient

legacy

outdated systems that no longer meet business needs

NBA

owns an equity stake in fanduel

was not; outsource

peoples state bank decided IT ____ a core function therefore it decided to ______

percent of cubas citizens have internet access at home

percent of people in bangledesh have regular internet connections

FALSE

players on fanduel and draftkings need to play for an entire season of a sport if they want to win prizes

porters competitive forces model identifies ____ major forces that can endanger or enhance a companies position in a given industry

do; do not

primary activities ___ add value directly to the firms products or services; support activities ____ add value directly to the firms products or services

true

primary activities relate to the prduction and distribution of the firms products and services

application portfolio

prioritized list of both existing and potential it applications

early stakeholder input

problem with NextGen

data rot

problems with the media on which the data are stored

continuous application development

process of steadily adding new computer code to a software project

knowledge management

process that helps organizations manipulate important knowledge that comprises part of the organizations memory

mater data management

process that spans all organizational business processes and application

sales

procurement processes are NOT completed by

cost leadership strategy

producing products and services at the lowest cost in the industry

knowledge workers

professional employees such as financial and marketing analysts, engineers, lawyers, and accountants

alaMesa

promotes cuban culinary culture

strategic information systems (SISs)

provide a competitive advantage by helping an organization implement its strategic goals and improve its performance and productivity

data dictionary

provides information on each attribute

QBE

query language access uses

smartphones

rainforest connection is trying to stop illegal logging by using old _____

RAD

rapid tool

data items

refer to an elementary description of things events activities and transactions that are recorded classified and stored but are not organized to convey any specific meaning

data

refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning

information

refers to data that have been organized so that they have meaning and value to the recipient

primary activities

relate to the production and distribution of the firms products and services

scrum master

replaces project manager

BYOD

represents a huge challenge for IT departments because it means IT loses the ability to fully vontrol and manage employee devices

differentiation

rolex's strategy

parallel conversion

running old and new systems at same time

2-4 weeks

scrum sprints

tesla

self driving cars that have been blamed for at least two fatalities

master data

set of core data that span the enterprises information sytstem

IS strategic plan

set of long term goals that describe the IT architecture and the major IT initiatives needed

Database Management System (DBMS)

set of programs that provide users with tools to create and manage a database

zappos

set the industry standard on returns, pioneering no-cost shipping and handling for returns

ERP

source system for a data warehouse

component based development

standard components to build applications

differentiation strategy

striving to offer different products, services, or product features than competitors

high; low

supplier power is _____ when buyers have few choices from whom to buy and ______ when buyers have many choices

few; many

supplier power is high when buyers have _____ choices from whom to buy and low when buyers have ______ choices

dashboards

support all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports

clerical workers

support managers at all levels of the organization

Transaction Processing System (TPS)

supports the monitoring collection storage and processing of data from the organizations basic transactions each of which generates data

TPS

supports the monitoring, collection, storage, and processing of data from the organizations basic business transactions each of which generates data

business case approach

system developers write a business case to justify funding one or more specific applications or projects

virtusize

takes the measurements of users' favorite items of clothing for an online comparison and then creates digital garments for the customer to compare

canada; was not

target attempt to expand into ______ in 2011 and _______ successful

purchasing old Zellers' locations

target tried to move into canada by

false

target was able to successfully expand into canada

the applications software

technical aspect of IT architecture

information overload

technology pressure

technology

the BYOD phenomenon is what kind of pressure

increasingly; other business units

the IS function has become _____ strategic within organizations so a growing number of CIOs are coming from _____

TRUE

the IT components make up the IT platform

FALSE

the IT infrastructure and the IT platform are synonyms

quarterback

the NFL's VR software started with the

porter

the best known framework for analyzing competitiveness is _______'s competitive forces model

FALSE

the biggest problem fanduel and draftkings has to manage their IT infrastructure in order to keep their costs down

data, information, knowledge

the current order starting with the most elementary

societal pressure

the digital divide is what kind of pressure

end user development

the end users develop their own applicatins

TRUE

the federal government can close the daily fantasy sports loophole in the 2006 law at any time and each state decides whether daily fantasy sports constitutes gambling

procedures

the instructions for combining components to process information and generate the desired output

more; market

the internet makes customers _____ powerful this is _____ pressure

TRUE

the internet makes customers more powerful

postmates

the majority of food deliveries by this company are hot meals

threat of substitutes

the music and newspaper industries were hurt primarily by

FALSE

the new consultative function of the MIS department centers on the idea that end users do not have the required technical expertise to address IT issues

true

the overall impact of the web is to increase competition which generally diminishes a firms profitability

control phase

the phase of BPI where the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable

analysis phase

the phase of BPI where the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes

improve phase

the phase of BPI where the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives and selects and implements the most appropriate solution

measure phase

the phase of BPI where the BPI team identifies relevant process metrics and collects data to understand the metrics over time

define phase

the phase where the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs

e commerce

the process of buying and selling goods and services online

outputs

the product or service created by the process

information systems

the purpose of _____________ has been defined as getting the right information to the right people at the right time in the right amount in the right format

TRUE

the rainforest connection is trying to stop illegal logging by using smartphones

customer satisfaction

the result of optimizing and aligning business processes to fulfill customers needs, wants and desires

productivity

the result of optimizing each individuals' work processes

cost reduction

the result of optimizing operations and supplier processes

quality

the result of optimizing the design, development, and production processes

cycle fulfillment time reduction

the result of optimizing the manufacturing and logistics processes

differentiation

the result of optimizing the marketing and innovation processes

TRUE

the same data items with no context can mean entirely different things in different contexts

high; low

the threat from rivalry is _____ when there is intense competition among many firms in an industry and ___ when competition is not as intense

high; low

the threat of new competitors will enter your market is ______ when entry is easy and ____ when there are siginificant barriers to entry

easy; significant

the threat of new competitors will enter your market is high when entry is ______ and low when there are ______ barriers to entry

TRUE

the two fundamental metrics for processes are efficiency and effectiveness

congress

the usps has long recognized many of its problems and has tried to introduce cost-saving measures but _______ has enormous power over it and has rejected many of these proposed measures

TPS

the usps's imb system is a type of

it architecture

the way an organization should use its information resources

false

the web has changed porters five fundamental forces

true

the web has changed the nature of competition but has not changed porters five fundamental forces

digital divide

the wide gap between individuals who have access to information and communications technology and those who do not

knowledge workers

those that typically perform BPI

outside inside

threat of substitute products refers to companies ______ the industry. rivalry refers to companies _____ the industry

volume, velocity, variety

three characteristics of big data

ternary relationship

three entitites

CIO

top technology job

direct conversion

turning old system off and new system on at a certain point

mandatory single

two vertical lines

platform

underlying computer system on which applications run

people

use the hardware and software, interface with it and use its output

people

use the hardware and software, interface with it, or use its output

dashboard

used by nascars prerace app to track a cars inspection process

investigation

users have greatest involvement at this stage of SDLC

BPR

uses a clean sheet perspective

mandatory many

vertical line with chicken leg

true

virtusize, clothes horse, lovethatfit, and bodymetrics are companies designed to address the high rates of return of online clothes purchasing

cost leader

walmarts strategy

customer interest

was NOT a challenge target faced when trying to expand into canada

components

what make up the IT platform

FALSE

when IT eliminates jobs, new jobs do not take their place. This means computers will replace us eventually

binary relationship

when two entities are associated

true

when you create a competitive strategy, you must plan yur moves and anticipate and counter your competitors moves

improve

when you decide to start automating order entry by creating a website instead of forcing people to call into inside sales to place orders, you are in the _______ phase of BPI

analysis

when you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _______ phase of BPI

transaction, TPS

when you go through the checkout line at your local grocery store, this is a _____ that could be processed by a ________

define

when you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _______ phase of BPI

Remote supervision will probably become the norm

which is TRUE

customer oriented

which of the following has the strategy " i treat my customers better than you do"?

operational effectiveness

which of the following has the strategy "i can do the same thing more efficiently than you can"?

cost leader

which of the following has the strategy "i can sell at a lower price than you can"?

innovation

which of the following has the strategy "im doing something new and you cant catch up"?

integrated supply chains

which of the following increases supplier power ___

cost

which of the following is NOT a benefit of Bank of Americas new software defined infrastructure cloud?

funding

which of the following is NOT a challenge associated with food delivery service

organizations allow IT employees to develop overarching goals for the business

which of the following is NOT an example of excellent alignment

make prize amounts dependent on the number of players in the game

which of the following is NOT one of the four rules operators of fantasy sports businesses have to follow?

loyalty programs

which of the following reduces buyer power

tennis

which sport is NOT available on FanDuel and DraftKings per the chapter 1 opening case

operational effectiveness

you decide to integrate your supply chain to cut down production time. this is an example of an _____ strategy

knowledge worker

you decide to specialize in marketing for your first career. You take an entry-level position at XYZ corp. This means you are a _______`

entry barrier

you have to offer online banking if you want to operate a bank this is a _

buyer power

you live in a small town with only one large retailer. this means there is low

supplier power

your business manufactures motors. based on prices and shipping, you only have one business as an option to buy bearings this means there is high

knowledge

your professor hands you a piece of paper with the number 75 on it and tells you this is your current average in the class. Since this is your fourth year as a college student, you know you could work hard to bring that average up to a B by the end of the semester. This is ______

information

your professor hands you a piece of paper with the number 75 on it and tells you this is your current average in the class. this is _______

data

your professor hands you a piece of paper with the number 75 on it. this is _____

FALSE

Chevron primarily used BPC to save money

TRUE

Chevron used BPR, BPI, and BPM

FALSE

Cubas internet works much the same way as the US internet works, and cuban citizens have the same liberties as US citizens

ICASE

RAD uses ________tools to quickly structure requirements and develop prototypes

FALSE

The usps has had 10 consecutive years of losses and cannot implement changes because of congress

control

a challenge of BYOD

data file

a collection of logically related records

database

a collection of related files or tables containing data

network

a connecting system that permits different computers to share resources

creating business alliances with business partners

a consultative function of the MIS department

educating the non-MIS managers about IT

a consultative function of the MIS department

managing system integration including the internet, intranets, and extranets

a consultative function of the MIS department

partnering with business unit executives

a consultative function of the MIS department

records

a data file is a collection of logically related

TRUE

a departmental information system can also be called an FAIS

Joint Application Design (JAD)

a group based tool for collecting user requirements and creating system designsq

hidden backlog

a list of projects that the it department is not aware of

business process management

a management technique that includes methods and tools to support the design analysis implementation, management, and optimization of business processes

Software as a Service (SaaS)

a method of delivering software in which a vendor hosts the applications and then provides them a as a service

informed user

a person knowledgeable about information systems and information technology

six sigma

a popular BPI technique

application portfolio

a prioritized inventory of present applications and a detailed plan of projects to be developed or continued during the current year

software

a program or collection of programs that enable the hardware to process data

business process reengineering

a radical redesign of a business process that improves its efficiency and effectiveness often by beginning with a clean sheet

data warehouse

a repository of historical data that are organized by subject to support decision makers in the organizatin

FALSE

a retailer is an example of an internal customer to a manufacturer

virtual machine

a self contained operating environment that behaves as if it were a separate physical computer

protection against terrorist attacks

a societal pressure

agile development

a software development method that delivers functionality in rapid iterations that are usually measured in weeks

IS environment

a summary of the information needs of the function areas of the organization

Rapid Application Development (RAD)

a systems development method that can combine tools to rapidly produce a high quality system

infrastructure planning, development and control