Emotional Intelligence
Indications of Emotional Intelligence
-You have a robust emotional vocabulary. -You're curious about people. -You embrace change. -You know your strengths and weaknesses. -You're a good judge of character. -You are difficult to offend. -You know how to say no (to yourself and others). -You let go of mistakes. -You give and expect nothing in return. -You don't hold grudges. -You neutralize toxic people. -You don't seek perfection. -You appreciate what you have. -You disconnect. -You limit your caffeine intake. -You get enough sleep. -You stop negative self-talk in its tracks. -You won't let anyone limit your joy.
How can emotional intelligence improve the decision making process?
o SEE MISSING HANDOUT ON "Ways Leaders Can Make Decisions"
Emotional intelligence
A set of abilities related to the understanding and use of emotions that affect social functioning.
Why is EI beneficial?
EI is calculated to account for 58% of workplace performance in all types of jobs and is "the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence."
Steps for Emotional Intelligence
Self Awareness --> Coping skills --> Interpersonal Skills --> Effective relationships --> Personal & Interpersonal Effectiveness Decision Making SCIEPD
Emotional intelligence (Thorough Definition)
The ability to accurately perceive your own and others' emotions; to understand the signals that emotions send about relationships; and to manage your own and others' emotions.
How can we be more effective listeners?
o One of the most important tools for strengthening emotional intelligence is listening. The basic tenets to good listening, including: ♣ reflective listening to clarify content ♣ reflective listening to clarify feelings ♣ listening to nonverbal cues and behavior
How does emotional intelligence help us with recruiting and hiring the best employees?
o The U.S. Air Force found that recruiters with high emotional intelligence were better able to recruit than those other recruiters with low emotional intelligence. This was because they projected positive emotions and could quickly sense and respond to recruits' concerns. Hiring high EI recruiters helped drop turnover from 25% to 2% and saved the Air Force money! o L'Oreal hired sales agents with high EI who had sales 91,000 dollars plus greater than their counterparts. Agents with high EI were 63% less likely to quit their job. They were better able to understand the needs of their customers.
What are the steps for effective decision making?
♣ Identify the problem ♣ Is the problem recognized? Has it been dealt with before? ♣ IF YES: Programmed Decisions (Intuition, "Gut feeling") ♣ IF NO: Nonprogrammed Decisions (Rational decision making model) Deliberate thinking about the effect of one's actions on the recipient is the hallmark of emotional intelligence.
Employees working for a leader with high EI (Another benefit of high EI):
♣ Reduced depression, greater optimism, less impulsiveness ♣ Increased concern for mastering skills & tasks ♣ Greater ability to adapt to change ♣ Increased influence, better team development ♣ Inspired vision toward common goals RIGII
These are directly correlated with Authentic Leadership (Developing EI)
♣ Self-Awareness ♣ Practice Solid Values ♣ Lead with the Heart ♣ Establish Connected Relationships ♣ Demonstrate Self-Discipline SPLED
Five important components of emotional intelligence. These are used to develop EI:
♣ Self-awareness ♣ Self-regulation ♣ Motivation (defined as "a passion for work that goes beyond money and status") ♣ Empathy for others ♣ Social skills, such as proficiency in managing relationships and building networks SSMES
