Final Pt. 2

What is a characteristic of a computer power connector?

A SATA power connector is used to connect to a hard disk drive or an optical drive.

Why is a full format more beneficial than a quick format more beneficial than a quick format when preparing for a clean OS installation?

A full format will delete files from the disk while analyzing the disk drive for errors.

A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose 2.)

Avoid lifting the equipment using the strength in your back. Lift the equipment using the strength in your legs and knees.

A technician is asked to configure the time that the system must be idle before the hard disk spins down all the Windows-based laptops i the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?

BIOS

A computer technician has been asked to secure all Windows 7 computers by encrypting all the data on each computer. Which Windows feature should be used to provide this level of encryption?

BitLocker

What is the difference between cloud computing and a data center?

Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers.

A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?

Confirm the issues and give detailed instructions to solve the problem.

What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?

Disk Utility

Chad, a level one call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next? (Choose 2.)

Document the reason the customer called and create a support ticket. Escalate the customer to a level two technician.

A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose 2.)

Enable Bluetooth in BIOS Setup. Ensure that the laptop Bluetooth switch is enabled.

What can help control the effect of RFI on a wireless LAN?

Ensure the wireless network is on a different frequency than the offending source.

A user has installed a new FTP client on a computer, but is unsuccessful in connecting to an FTP server. Which two key pieces of information should the user ensure are configured correctly on the FTP client? (Choose 2.)

FTP server IP address FTP server port number

Match the facility access control descriptions. (Not all options are used.)

Identification badges with photographs RFID badges card keys biometric sensors

A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose 2.)

Inkjet printers are less expensive as an initial purchase than laser printers. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?

Is this the first time the error occurred?

What is a characteristic of the open source license of an application software?

It allows users to modify and share the source code.

The activity of a previously unknown program triggers an alert by Windows firewall. What three options will the user have for dealing with this event? (Choose 3.)

Keep blocking Unblock Ask me later

Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure?

LAN

Which component uses the greatest amount of power on most mobile devices?

LCD screen

A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose 2.)

Log in as a different user. Disconnect the computer from the network.

A technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?

Make the users members of a group called Backup Operators.

After a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup?

Msconfig

What is the default file system used during a fresh installation of Windows 7?

NTFS

Which expansion card can assist in troubleshooting a computer problem when no video is available?

POST card

Which two password control policies should an organization implement to ensure strong passwords? (Choose 2.)

Passwords should be set to expire every 60 days. Passwords should contain letters and numbers.

Which two issues are likely to cause BSOB errors? (Choose 2.)

RAM failling device driver errors

When a user tries to run a program, a mission or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose 2.)

Run sfc/scannow in Safe Mode. Reinstall the program that is associated with the corrupt DLL file.

A user notices that some of the programs that are installed before upgrading Windows to a new version no longer funtion properly after the upgrade. What can the user do to fix this problem?

Run the programs in Compatibility Mode.

What is the first step an administrator should take when splitting a single partition into multiple partitions?

Shrink the partition

Refer to the exhibit. As part of the process of building a computer, what is the proper order of the first three steps in the installation of a power supply?

Steps 1, 4, 3 1. Insert the power supply into the case 4. Align the holes in the power supply with the holes in the case. 3. Secure the power supply to the case using the proper screws.

An application appears frozen and is not responding to a mouse or the keyboard. What Windows OS tool can be used to stop the application?

Task Manager

What is the next troubleshooting step after a theory of probable cause has been established?

Test the theory to determine cause.

A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?

The CPU fan is not functioning.

A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?

The default gateway is not set.

A technician who is working on an employee's laptop finds that a number of files that were encrypted on a network server drive are present on the laptop drive in unencrypted form What could cause this problem?

The new computer doesn't have an NTFS partition.

Users in an office complain that the network printer is printing vertical lines on all pages. What is a likely cause of this problem?

The printer has an incorrect IP address.

A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?

The widget is associated with the app and this is the normal behavior.

A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose 2.)

Try moving the laptop to different places to see if a signal can be detected. Verify in the laptop software whether any wireless networks are detected.

Which two operations can help prevent a mobile device from being tracked without permission? (Choose 2.)

Turn off the GPS when not in use. Disable or remove apps that allow connections to the GPS.

A technician is troubleshooting a Windows 7 computer that displays an "Invalid Boot Disk" error message. what wold be the most likely action the technician should perform to correct the issue?

Use the System Recovery Options to select the correct active partition.

A user wants to map a network drive on a PC that is named "WORK2" and runs Windows 7. The name of the shared resource the user wishes to map to is called "installs" and is located on a workstation called "WORK1". What would be the correct path for mapping the network drive?

\\work1\installs

For cleaning a laser printer, what should be used to pick up excess particles of toner?

a HEPA-capable vacuum

What are the four layers in the TCP/IP reference model?

application, transport, internet, network access

A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?

cellular

Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?

documentation of the problem and its solution

What factor should be taken into consideration more with laptops than with desktops?

environmental control

An ISP help desk technician receives a call from a customer who reports that no one at their business can reach any websites or get their email. After testing the communication line and finding everything fine, the technician instructs the customer to run nslookup from the command prompt. What does the technician suspect is causing the customer's problem?

failure of DNS to resolve names to IP addresses

What expectation is defined in the service level agreement between an organization and service vendor?

guaranteed service response time

What is an indication that the battery in a mobile device could become physically hazardous and should be immediately removed?

if there are signs of swelling

What are three benefits of computer preventive maintenance? (Choose 3.)

improvement in data protection extension of the life of components reduction in the number of equipment failures

What laptop component converts DC power to AC so that the display can illuminate?

inverter

What is the purpose of using the MIME email protocol on mobile devices?

to enable pictures and documents to be included in email messages

Why do laptop computer use CPU throttling techniques?

to reduce the heat that the CPU may generate

Which two PC settings can be configured using the BIOS setup utility? (Choose 2.)

virtualization support boot sequence

In which circumstance should a level one technician initiate an escalated work order?

when a problem requires expertise from another technician