HW CH1 MIS250
D.
Robert owns and operates a franchise of restaurants that specializes in high-quality organic food. The demand for organic food is growing, and he plans to add a new store. The information he is using to decide where his new store will be located includes customer records combined with external demographic information such as income levels and age. Robert is using ________. A. an information system B. knowledge C. a geographic information system D. business intelligence E. market forecasts
C.
The Montana Mining Company was required to produce emails and other electronic documents as part of a civil lawsuit over a dispute with landowners. The process by which these documents can be requested and used as legal evidence is called ________. A. adjudication B. litigation C. e-discovery D. interrogatory E. e-business
A negative impact on the customer relationship
The Zip Right In convenience store recently upgraded its stores with new paint and lighting. The customer checkout system, however, was still slow and inefficient. What is the most likely consequence of this situation?
C.
TripAdvisor.com specializes in providing unbiased customer reviews of travel destinations and encourages customers to post their vacation photos. Which of the following does this situation illustrate? A. knowledge B. business intelligence C. User-generated content D. crowdsourcing E. Web 3.0
A.
Web 2.0 and user-generated content (UGC) characterize the ________ component of an information system. In contrast, Web 3.0 and the "Internet of Things" rely on the ________ component of an information system. A. people, technology B. ICT, technology C. process, technology D. data, technology E. technology, ICT
D.
When a customer uploads a video on YouTube about their negative experience with a company's product or service, which of the following is responsible for addressing the online threat to the company's reputation? A. The IT department B. The public relations department C. The client response team D. The crisis management team E. The legal department
D.
When students use an enrollment system to select and register for classes, they are completing a ________. A. transcript B. tuition payment C. transaction D. business process E. class schedule
D.
When the number of gallons of milk sold each day by a grocery store is combined with other data, such as the type of milk or quantity of milk sold, and then processed and analyzed, it becomes ________. A. a fact B. data C. knowledge D. information E. a forecast
D.
Which of the following disciplines studies how people, technology, processes, and data work together, and is also used to describe a type of information system that supports decision making by supervisors? A. Operations management systems B. Business intelligence systems C. Executive information systems D. Management information systems E. Collaborative information systems
A.
Which of the following is NOT a reason that IT and group collaboration is a key research topic? A. The "people" component of information systems is becoming less important in today's business environment. B. Group collaboration tools and processes are becoming more advanced and used in the workplace more often. C. Students increasingly engage in virtual teamwork, especially those who take some or all of their courses online. D. The psychology of group dynamics often changes when team members use online tools. E. Virtual teams are becoming increasingly more common in the workplace.
B.
Which of the following is responsible for overseeing an organization's information systems and ensuring that information systems support the organizational strategy? A. Chief Operations Officer (COO) B. Chief Information Officer (CIO) C. Chief Privacy Officer (CPO) D. Chief Executive Officer (CEO) E. Chief Information Security Officer (CISCO)
C.
Which of the following statements about modern web-based point-of-sale (POS) technology is TRUE? A. They reduce understanding of customer requirements and motives. B. They decrease customer loyalty over the long term. C. They often mimic the brick-and-mortar versions. D. They increase the amount of routine contact with customers. E. They help manage human resources.
E.
Which one of the following statements is NOT an amplification effect of information systems? A. An individual sends emails to more people than intended. B. Information posted on a person's social networking site can be easily distributed to a wider audience than the person's own network. C. Data from an email or photo can be forwarded or uploaded for millions to view. D. A negative video about a company is spread virally through YouTube. E. Information stored in the cloud can be easily hacked and stolen by anyone.
C.
In an organization where the culture welcomes and encourages ideas from all employees, ________. A. cross-functional teamwork is not highly valued B. user-generated content is less accepted C. innovative new information systems can come from all levels D. information systems are not widely used E. it is harder to implement new information systems
B.
Jackson walks into the ACE After-Hours Care clinic complaining of a fever. The nurse takes his temperature and enters the number into the patient information system. John's temperature reading represents a piece of ________. A. information technology B. data C. intellectual property D. knowledge E. information
E.
Jamal uses Endnote software to create and format the bibliography for his research paper. Jamal is using information systems to do which of the following? A. Improve his research and writing skills B. Validate the accuracy of his references C. Keep his research paper information secure D. Make decisions about the references in his bibliography E. Increase his personal productivity
purchases new parts and supplies
Kia Motor Company is performing a key function of operations management when it ________ for its new line of automobiles.
D.
Non-profits organizations such as UNICEF use web-based information systems to create inexpensive video messages that relay the plight of children in troubled parts of the world. What are these inexpensive video messages called? A. Podcasts B. YouTube videos C. Instagrams D. Vodcasts E. Micro-broadcasts
B.
Professor Dunlap is developing a new online course called "The History of Religion." Which of the following factors should he take into account as he develops his online course? A. The age of the students taking the online course B. How students interact in a virtual classroom environment C. The religious preferences of the students D. The negative impact of social networking sites on students E. The GPA of the students taking the course
Customer relationship management system
Amazon.com offers customers customized recommendations based on previous purchases. Which of the following does this illustrate?
competitive advantage
Apple iPhone's intelligent personal assistant, Siri, helped Apple get a jump on market share over other smartphone competitors. This is an example of Apple gaining ________.
A.
Companies are most likely to use internal social networking sites for which of the following reasons? A. To share organizational information and collaborate on projects B. To communicate with clients about long-term visions C. To buy products at a cheaper price D. To analyze customer information and create marketing plans E. To announce new products or services
A.
Customers at Morgan Financial Services pay a monthly fee to access real-time stock prices for their brokerage accounts. This is an example of which of the following characteristics that makes information valuable? A. Timeliness B. Reliability C. Scalability D. Suitability E. Safety
D.
Data that has been converted into a meaningful and useful context is called ________. A. information technology B. knowledge C. intellectual property D. information E. an information system
E.
How can human resources professionals use information systems to increase efficiency and effectiveness? A. By formulating an e-commerce strategy for the organization B. By developing a website to answer routine customer questions C. By using information collected from customer surveys to determine how to spend advertising dollars D. By developing products to better meet customer needs E. By creating online training manuals and e-learning modules for employees
