management chapter 10-13

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Emerson Enterprises has made a decision to close its manufacturing facility in​ LaVerna, AL, and move operations to Mexico to take advantage of lower labor costs. Which law or ruling is most applicable to this​ scenario?

Worker Adjustment and Retraining Notification Act

Which of the following is the best example of customer​ departmentalization?

A textbook publisher with separate divisions for clients in higher​ education, professional continuing​ education, elementary​ education, and secondary education

​Aleena's mother is seriously ill in another​ state, and Aleena has requested leave from her employer to care for her mother. Which law or ruling is most applicable to this​ scenario?

Family and Medical Leave Act

In a​ _______, employees continually acquire and share new knowledge and apply that knowledge in making decisions or doing their work.

learning organization

Toyota emphasizes constant​ training, action-learning,​ coaching, and​ mentoring, which has fostered a culture of continuous improvement and relentless reflection. Which of the following best describes the organizational design of​ Toyota?

learning organization

If group cohesiveness is​ _______ and there is​ _______ alignment of group and organizational​ goals, productivity is not significantly affected.

low;low

The production of large amounts of standardized​ products, such as microwave ovens produced on an assembly​ line, is referred to as​ _______ production

mass

The formal arrangement of jobs within an organization is known as​ _______.

the organizational structure

Jason tries to avoid conflict at all costs. He is very uncomfortable when any hint of conflict emerges and is convinced that conflict is destructive and caustic and diverts the​ group's attention from the task at hand. It would appear that Jason has​ a(n) _______ view of conflict.

traditional

Which of Henri​ Fayol's principles does the matrix structure infringe​ upon?

unity of command

​_______ is the principle that no subordinate in an organization should report to more than one manager.

unity of command

An organization has a​ small, core group of​ full-time employees and temporary arrangements with outside specialists hired on an​ as-needed basis. This enables the organization to be assembled and reassembled as projects arise and are completed. What type of organization does this​ describe?

virtual organization

A​ _______ consists of a small core of​ full-time employees and outside specialists who are hired on a temporary basis to work as needed on projects. All of the work is done online and in some cases the employees never meet​ face-to-face.

virtual organization

A work team that uses technology to link physically dispersed members in order to achieve a common goal is referred to as​ a(n) _______.

virtual team

In terms of how many employees a manager can effectively and efficiently​ manage, the trend in recent years has been toward​ _______.

wider spans of control

A group of nominated or elected employees who must be consulted when management makes decisions involving personnel is known as a​ _______.

work council

At a​ delicatessen, one employee greets patrons and takes their orders. Another employee assembles the sandwiches. A third employee wraps the sandwiches and operates the cash register. Which element of organizational design does this​ illustrate?

work specialization

The president of​ Adam's company rules with an iron fist. All decisions must first be approved by the​ president, regardless of how small or insignificant they are. This suggests that there is a high degree of​ _______ within the company.

centralization

A​ small, private college groups employees together by the work​ specialty, such as academic​ affairs, financial​ aid, food​ service, and campus security. This college appears to have a​ _______ structure.

functional

Which of the following structures is an organizational design that groups similar or related occupational specialties​ together?

functional structure

Which of the following products would likely be produced using process​ production?

gasoline

​_______ departmentalization groups activities around defined regional locations.

geographical

Justina is completing a performance appraisal for one of her subordinates. She must rank the employee on a scale of 1 to 5 in multiple categories such as quantity of​ work, quality of​ work, knowledge,​ attitude, dependability, and cooperation. What performance appraisal method is being​ used?

graphic rating scale

The motto of the Three​ Musketeers, "all for one and one for​ all," meaning that all group members support each​ other, illustrates​ _______.

group cohesiveness

Colette leaned over to her colleague during a committee meeting and​ whispered, "I​ don't agree with this​ approach." Her colleague simply​ replied, "Don't make waves. If you say something​ now, we'll be here for another two hours. Just go along with​ it." This is an example of​ _______.

groupthink

Team leaders or managers should encourage constructive criticism and seek other perspectives to help a team avoid​ _______.

groupthink

In an organic​ organization, which of the following would you most likely​ see?

high degree of decentralization

​_______ boundaries within an organization are imposed by work​ specialization, whereas​ _______ boundaries separate employees into organizational levels and hierarchies.

horizontal; vertical

Which view of conflict suggests that conflict is a natural occurrence in all groups and organizations and may actually enhance a​ group's performance?

human relations

A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as​ a(n) _______.

informal group

After her daughter was​ born, Janet was able to work out an alternative arrangement with her employer so that she could spend more time at home. She works​ Monday, Tuesday, and a​ half-day on Wednesday. Another employee performs​ Janet's job during the remainder of the week. This is an example of​ _______.

job sharing

Which of the following characterizes a work team rather than a work​ group?

leadership is shared

All of the following are potential benefits of working collaboratively within an organization EXCEPT​ ________.

different views and competing goals

An automobile manufacturer has four distinct business unitslong dash—one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on​ this, it can be assumed that the company has a​ _______ structure

divisional

At a small law​ firm, administrative employees can vary their working hours as long as each person works 40 hours per week and is in the office between​ 10:00 a.m. and​ 3:00 p.m. One secretary works from​ 7:00 a.m. to​ 3:00 p.m.; another works from​ 10:00 a.m. until​ 6:00 p.m. This is an example of​ _______.

flextime

Which conflict management style is characterized by a low degree of cooperativeness but a high degree of​ assertiveness?

forcing

Organizational design is a process that involves decisions about six key​ elements: work​ specialization, departmentalization, span of​ control, centralization and​ decentralization, chain of​ command, and​ _______.

formalization

The stage of group development that involves getting oriented and acquainted is referred to as the​ _______ stage.

forming

An organization with departmentalization based upon specialized​ activities, such as​ production, marketing, or human​ resources, is departmentalized according to​ ________.

function

In which of the following organizations would an organic structure likely be most​ appropriate?

A company pursuing unique innovations in a​ dynamic, rapidly changing industry

Which of the following managers has line​ authority?

A customer service manager establishes the work schedules of customer service representatives and can discipline them in accordance with the rules of the company.

LaToya has developed a progressive form of hearing loss. To ensure that she is still able to perform the essential functions of her​ job, her employer was required to make a reasonable accommodation and equip her office telephone with a specialized headset. Which law or ruling is most applicable to this​ scenario?

Americans with Disabilities Act

Electrical engineers at​ Konoco's various worldwide divisions have established a network within which they share common​ interests, knowledge, and experiences. For​ example, an engineer might share a problem she has​ encountered, hoping that someone within the organization may be able to lend insight into how to solve it. This is an example of​ _______.

a community of practice

Workers at a small factory have an unspoken​ "rule" that no worker moves faster than the assembly line so that management​ can't speed up the line. This is an example of​ _______.

a norm

Jacquie and her colleague disagreed about how to approach a project.​ Finally, Jacquie​ said, "I give​ up, we'll do it your​ way." Jacquie's approach illustrates​ a(n) _______ conflict management technique.

accomodating

When Coffman Industries was preparing to renovate its​ offices, managers assembled a group of employees from a variety of departments to gather their inputs on​ furnishings, floor​ coverings, paint, and the renovation schedule. This group is an example of​ a(n) _______.

ad hoc committee

Caitlyn has been a member of the annual auction committee for the humane​ shelter, but the auction has ended and the team is​ disbanding, at least until next year. This illustrates the​ _______ stage of group development.

adjourning

The rights inherent in a managerial position to tell people what to do and to expect them to do it is known as​ _______.

authority

An organization in which management breaks down barriers between internal​ levels, job​ functions, and​ departments, and reduces external barriers between the organization and its stakeholders is known as a​ _______.

boundary less organization

Laura is a billing clerk in a​ medium-sized manufacturing company. She reports to the Supervisor of Accounts​ Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial​ Officer, who reports to the company president. Which element of organizational design does this​ illustrate?

chain of command

Which element of organizational design addresses who reports to​ whom?

chain of command

Art works from​ 7:00 a.m. until​ 5:00 p.m. Monday through Thursday. He still clocks 40 hours on the​ job, but he gets to enjoy​ three-day weekends. This arrangement is known as​ _______.

compressed workweek

Tony works as a project manager for software installations. He is a freelancer and works for a company only until the installation is complete and then moves on to another installation. Which term best describes this​ arrangement?

contingent worker

A manufacturer of luxury handbags and luggage does not hire any permanent employees in its distribution facilities. Workers are hired as temporary​ workers, subject to demand for their services. The company pays no Social​ Security, Medicare, or unemployment insurance taxes on these employees. Which term best describes this work​ arrangement?

contingent workers

Alec works on a new product development team at GTO Industries. His team is composed of members from​ engineering, quality,​ manufacturing, marketing,​ purchasing, and accounting. This describes a​ ________.

cross functional team

Rather than having new product concepts pass sequentially from sales to engineering to purchasing to​ manufacturing, DAC Enterprises uses new product development teams consisting of members from​ sales, engineering,​ purchasing, accounting,​ manufacturing, and quality. These members develop new products​ collaboratively, rather than​ sequentially, resulting in faster product development cycles and more creative products. This is an example of​ ______.

cross functional team

Joan is a manufacturing engineer who works on a new product development team along with members from​ design, engineering,​ production, purchasing,​ finance, marketing, and quality assurance. Joan still has responsibilities to the Manager of Manufacturing​ Engineering, but simultaneously reports to the new product development team leader. What type of organizational design does this​ describe?

matrix structure

The organizational structure in which an employee simultaneously reports to both a functional manager and a product or project manager is known as a​ _________.

matrix structure

At​ Mark's company, the policy and procedures manual is two inches thick and seemingly covers every single aspect of work in great detail. He has even jokingly​ said, "If the company wanted you to have a​ family, it would probably be in the procedures​ manual." Based on​ this, it would appear that Mark works for​ a(n) _______ organization.

mechanistic

In​ a(n) _______​ organization, authority is centralized and rules are clearly specified.

mechanistic

An organization that performs certain activities and then contracts out other activities through an alliance of outside suppliers is known as a​ _______.

network organization

​Branden's firm is a supplier of automotive​ accessories, but the company has only a handful of employees who are primarily involved in sales. Engineering is performed by contractors in​ India, and a contract manufacturing firm in South Korea is responsible for production. Branden works with a firm that manages the company​ website, and a private accounting firm handles the​ company's accounting and taxes. What type of structure best describes​ Branden's firm?

network organization

​Frank's team went through some early conflict when people were trying to sort out their​ roles, but they are beginning to develop some camaraderie with one another.​ Frank's team is in the​ _______ stage of group development.

norming

​Andrea's team is​ "running on all​ cylinders." Members trust each other and are mutually committed to the​ team's goals. They not only appreciate each​ other's differences, but are able to work together in such a way that they capitalize on those differences.​ Andrea's team appears to be in the​ _______ stage of team development.

performing

​Toni, a business professor at a private​ university, is a member of the Distance Learning​ Committee, which is composed of faculty members from different disciplines within the university. This​ committee's purpose is to improve the effectiveness of online courses at the university. This committee is most likely an example of​ a(n) _______.

problem solving team

A textile mill has separate departments for​ spinning, weaving,​ dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon​ _______.

process

​_______ conflict refers to disagreements about how the work should get done.

process

Adam is a marketing specialist who currently works on a new product development team along with members from​ design, engineering,​ production, purchasing,​ finance, marketing, and quality assurance. When this project is​ completed, Adam will join a new project team within the organization. He does not report to a department manager. What type of organizational design does this​ describe?

project structure

In a true​ _______, there are no formal departments where employees return at the completion of a project.​ Instead, teams disband and employees join new teams where their skills and experience are required.

project structure

Leslie burst into her​ manager's office and​ complained, "I just​ can't work with​ Ciera! She's rude and​ opinionated, and​ I'm sick of her complaining about how much work she has to​ do." This is an example of​ _______ conflict.

relationship

Which of the following allows employees to​ plan, organize, and control their work activities with little or no direct involvement of a​ higher-level supervisor?

self managed work team

Jolene owns her own marketing design consulting business. There are only five​ employees, so the organization has a flat​ hierarchy, and Jolene retains full authority.​ Jolene's company would best be described as a​ _______ structure.

simple

The final project in​ Brent's management class is a group research paper. He likes group work because he knows that even if he​ doesn't do much work on the​ paper, the other members will probably pick up the slack so that they​ don't get a bad grade. This is an example of​ _______.

social loafing

If group cohesiveness is high and the alignment of the group and organizational goals is​ high, which of the following would you expect to​ see?

strong increase in productivity

The executive staff at a manufacturing company has a major disagreement regarding a major capital expenditure. The manufacturing manager believes that it is essential for the company to replace its wave solder equipment. Other staff members feel that the project should be put off for at least another 2dash-3 years and the funds should be diverted to a new marketing campaign. This is an example of​ a(n) _______ conflict.

task

The college formed a group of faculty​ members, current and former​ students, area​ employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates for students. This group is an example of​ a(n) _______.

task group

​_______ conflict focuses on what needs to be​ done, whereas​ _______ conflict focuses on how it gets done.

task; process

A small company that builds luxury yachts has several work groups and no formal departments. There is a team that designs and installs the electrical​ systems, another team that does the interior design and​ appointments, and other groups that are responsible for exterior​ design, painting, etc. Each group is entirely responsible for its own work​ activities, including hiring and scheduling employees. What type of organizational design does this​ describe?

team structure

The organizational structure that is built around​ self-directed work groups that are responsible for all work performance results in their respective areas is a​ _______.

team structure

Alison is a customer service representative for a company that sells and distributes​ high-end cookware. She works from home using a phone line that is dedicated to answering customer calls. Allison must be available to answer incoming calls during normal business hours because customers think they are calling the​ company's office. This is an example of​ _______.

telecommuting


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