management chapter 10-13
Emerson Enterprises has made a decision to close its manufacturing facility in LaVerna, AL, and move operations to Mexico to take advantage of lower labor costs. Which law or ruling is most applicable to this scenario?
Worker Adjustment and Retraining Notification Act
Which of the following is the best example of customer departmentalization?
A textbook publisher with separate divisions for clients in higher education, professional continuing education, elementary education, and secondary education
Aleena's mother is seriously ill in another state, and Aleena has requested leave from her employer to care for her mother. Which law or ruling is most applicable to this scenario?
Family and Medical Leave Act
In a _______, employees continually acquire and share new knowledge and apply that knowledge in making decisions or doing their work.
learning organization
Toyota emphasizes constant training, action-learning, coaching, and mentoring, which has fostered a culture of continuous improvement and relentless reflection. Which of the following best describes the organizational design of Toyota?
learning organization
If group cohesiveness is _______ and there is _______ alignment of group and organizational goals, productivity is not significantly affected.
low;low
The production of large amounts of standardized products, such as microwave ovens produced on an assembly line, is referred to as _______ production
mass
The formal arrangement of jobs within an organization is known as _______.
the organizational structure
Jason tries to avoid conflict at all costs. He is very uncomfortable when any hint of conflict emerges and is convinced that conflict is destructive and caustic and diverts the group's attention from the task at hand. It would appear that Jason has a(n) _______ view of conflict.
traditional
Which of Henri Fayol's principles does the matrix structure infringe upon?
unity of command
_______ is the principle that no subordinate in an organization should report to more than one manager.
unity of command
An organization has a small, core group of full-time employees and temporary arrangements with outside specialists hired on an as-needed basis. This enables the organization to be assembled and reassembled as projects arise and are completed. What type of organization does this describe?
virtual organization
A _______ consists of a small core of full-time employees and outside specialists who are hired on a temporary basis to work as needed on projects. All of the work is done online and in some cases the employees never meet face-to-face.
virtual organization
A work team that uses technology to link physically dispersed members in order to achieve a common goal is referred to as a(n) _______.
virtual team
In terms of how many employees a manager can effectively and efficiently manage, the trend in recent years has been toward _______.
wider spans of control
A group of nominated or elected employees who must be consulted when management makes decisions involving personnel is known as a _______.
work council
At a delicatessen, one employee greets patrons and takes their orders. Another employee assembles the sandwiches. A third employee wraps the sandwiches and operates the cash register. Which element of organizational design does this illustrate?
work specialization
The president of Adam's company rules with an iron fist. All decisions must first be approved by the president, regardless of how small or insignificant they are. This suggests that there is a high degree of _______ within the company.
centralization
A small, private college groups employees together by the work specialty, such as academic affairs, financial aid, food service, and campus security. This college appears to have a _______ structure.
functional
Which of the following structures is an organizational design that groups similar or related occupational specialties together?
functional structure
Which of the following products would likely be produced using process production?
gasoline
_______ departmentalization groups activities around defined regional locations.
geographical
Justina is completing a performance appraisal for one of her subordinates. She must rank the employee on a scale of 1 to 5 in multiple categories such as quantity of work, quality of work, knowledge, attitude, dependability, and cooperation. What performance appraisal method is being used?
graphic rating scale
The motto of the Three Musketeers, "all for one and one for all," meaning that all group members support each other, illustrates _______.
group cohesiveness
Colette leaned over to her colleague during a committee meeting and whispered, "I don't agree with this approach." Her colleague simply replied, "Don't make waves. If you say something now, we'll be here for another two hours. Just go along with it." This is an example of _______.
groupthink
Team leaders or managers should encourage constructive criticism and seek other perspectives to help a team avoid _______.
groupthink
In an organic organization, which of the following would you most likely see?
high degree of decentralization
_______ boundaries within an organization are imposed by work specialization, whereas _______ boundaries separate employees into organizational levels and hierarchies.
horizontal; vertical
Which view of conflict suggests that conflict is a natural occurrence in all groups and organizations and may actually enhance a group's performance?
human relations
A group formed by people seeking friendship or pursuing common interests that has no official leader or specific organizational goals is referred to as a(n) _______.
informal group
After her daughter was born, Janet was able to work out an alternative arrangement with her employer so that she could spend more time at home. She works Monday, Tuesday, and a half-day on Wednesday. Another employee performs Janet's job during the remainder of the week. This is an example of _______.
job sharing
Which of the following characterizes a work team rather than a work group?
leadership is shared
All of the following are potential benefits of working collaboratively within an organization EXCEPT ________.
different views and competing goals
An automobile manufacturer has four distinct business unitslong dash—one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on this, it can be assumed that the company has a _______ structure
divisional
At a small law firm, administrative employees can vary their working hours as long as each person works 40 hours per week and is in the office between 10:00 a.m. and 3:00 p.m. One secretary works from 7:00 a.m. to 3:00 p.m.; another works from 10:00 a.m. until 6:00 p.m. This is an example of _______.
flextime
Which conflict management style is characterized by a low degree of cooperativeness but a high degree of assertiveness?
forcing
Organizational design is a process that involves decisions about six key elements: work specialization, departmentalization, span of control, centralization and decentralization, chain of command, and _______.
formalization
The stage of group development that involves getting oriented and acquainted is referred to as the _______ stage.
forming
An organization with departmentalization based upon specialized activities, such as production, marketing, or human resources, is departmentalized according to ________.
function
In which of the following organizations would an organic structure likely be most appropriate?
A company pursuing unique innovations in a dynamic, rapidly changing industry
Which of the following managers has line authority?
A customer service manager establishes the work schedules of customer service representatives and can discipline them in accordance with the rules of the company.
LaToya has developed a progressive form of hearing loss. To ensure that she is still able to perform the essential functions of her job, her employer was required to make a reasonable accommodation and equip her office telephone with a specialized headset. Which law or ruling is most applicable to this scenario?
Americans with Disabilities Act
Electrical engineers at Konoco's various worldwide divisions have established a network within which they share common interests, knowledge, and experiences. For example, an engineer might share a problem she has encountered, hoping that someone within the organization may be able to lend insight into how to solve it. This is an example of _______.
a community of practice
Workers at a small factory have an unspoken "rule" that no worker moves faster than the assembly line so that management can't speed up the line. This is an example of _______.
a norm
Jacquie and her colleague disagreed about how to approach a project. Finally, Jacquie said, "I give up, we'll do it your way." Jacquie's approach illustrates a(n) _______ conflict management technique.
accomodating
When Coffman Industries was preparing to renovate its offices, managers assembled a group of employees from a variety of departments to gather their inputs on furnishings, floor coverings, paint, and the renovation schedule. This group is an example of a(n) _______.
ad hoc committee
Caitlyn has been a member of the annual auction committee for the humane shelter, but the auction has ended and the team is disbanding, at least until next year. This illustrates the _______ stage of group development.
adjourning
The rights inherent in a managerial position to tell people what to do and to expect them to do it is known as _______.
authority
An organization in which management breaks down barriers between internal levels, job functions, and departments, and reduces external barriers between the organization and its stakeholders is known as a _______.
boundary less organization
Laura is a billing clerk in a medium-sized manufacturing company. She reports to the Supervisor of Accounts Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial Officer, who reports to the company president. Which element of organizational design does this illustrate?
chain of command
Which element of organizational design addresses who reports to whom?
chain of command
Art works from 7:00 a.m. until 5:00 p.m. Monday through Thursday. He still clocks 40 hours on the job, but he gets to enjoy three-day weekends. This arrangement is known as _______.
compressed workweek
Tony works as a project manager for software installations. He is a freelancer and works for a company only until the installation is complete and then moves on to another installation. Which term best describes this arrangement?
contingent worker
A manufacturer of luxury handbags and luggage does not hire any permanent employees in its distribution facilities. Workers are hired as temporary workers, subject to demand for their services. The company pays no Social Security, Medicare, or unemployment insurance taxes on these employees. Which term best describes this work arrangement?
contingent workers
Alec works on a new product development team at GTO Industries. His team is composed of members from engineering, quality, manufacturing, marketing, purchasing, and accounting. This describes a ________.
cross functional team
Rather than having new product concepts pass sequentially from sales to engineering to purchasing to manufacturing, DAC Enterprises uses new product development teams consisting of members from sales, engineering, purchasing, accounting, manufacturing, and quality. These members develop new products collaboratively, rather than sequentially, resulting in faster product development cycles and more creative products. This is an example of ______.
cross functional team
Joan is a manufacturing engineer who works on a new product development team along with members from design, engineering, production, purchasing, finance, marketing, and quality assurance. Joan still has responsibilities to the Manager of Manufacturing Engineering, but simultaneously reports to the new product development team leader. What type of organizational design does this describe?
matrix structure
The organizational structure in which an employee simultaneously reports to both a functional manager and a product or project manager is known as a _________.
matrix structure
At Mark's company, the policy and procedures manual is two inches thick and seemingly covers every single aspect of work in great detail. He has even jokingly said, "If the company wanted you to have a family, it would probably be in the procedures manual." Based on this, it would appear that Mark works for a(n) _______ organization.
mechanistic
In a(n) _______ organization, authority is centralized and rules are clearly specified.
mechanistic
An organization that performs certain activities and then contracts out other activities through an alliance of outside suppliers is known as a _______.
network organization
Branden's firm is a supplier of automotive accessories, but the company has only a handful of employees who are primarily involved in sales. Engineering is performed by contractors in India, and a contract manufacturing firm in South Korea is responsible for production. Branden works with a firm that manages the company website, and a private accounting firm handles the company's accounting and taxes. What type of structure best describes Branden's firm?
network organization
Frank's team went through some early conflict when people were trying to sort out their roles, but they are beginning to develop some camaraderie with one another. Frank's team is in the _______ stage of group development.
norming
Andrea's team is "running on all cylinders." Members trust each other and are mutually committed to the team's goals. They not only appreciate each other's differences, but are able to work together in such a way that they capitalize on those differences. Andrea's team appears to be in the _______ stage of team development.
performing
Toni, a business professor at a private university, is a member of the Distance Learning Committee, which is composed of faculty members from different disciplines within the university. This committee's purpose is to improve the effectiveness of online courses at the university. This committee is most likely an example of a(n) _______.
problem solving team
A textile mill has separate departments for spinning, weaving, dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon _______.
process
_______ conflict refers to disagreements about how the work should get done.
process
Adam is a marketing specialist who currently works on a new product development team along with members from design, engineering, production, purchasing, finance, marketing, and quality assurance. When this project is completed, Adam will join a new project team within the organization. He does not report to a department manager. What type of organizational design does this describe?
project structure
In a true _______, there are no formal departments where employees return at the completion of a project. Instead, teams disband and employees join new teams where their skills and experience are required.
project structure
Leslie burst into her manager's office and complained, "I just can't work with Ciera! She's rude and opinionated, and I'm sick of her complaining about how much work she has to do." This is an example of _______ conflict.
relationship
Which of the following allows employees to plan, organize, and control their work activities with little or no direct involvement of a higher-level supervisor?
self managed work team
Jolene owns her own marketing design consulting business. There are only five employees, so the organization has a flat hierarchy, and Jolene retains full authority. Jolene's company would best be described as a _______ structure.
simple
The final project in Brent's management class is a group research paper. He likes group work because he knows that even if he doesn't do much work on the paper, the other members will probably pick up the slack so that they don't get a bad grade. This is an example of _______.
social loafing
If group cohesiveness is high and the alignment of the group and organizational goals is high, which of the following would you expect to see?
strong increase in productivity
The executive staff at a manufacturing company has a major disagreement regarding a major capital expenditure. The manufacturing manager believes that it is essential for the company to replace its wave solder equipment. Other staff members feel that the project should be put off for at least another 2dash-3 years and the funds should be diverted to a new marketing campaign. This is an example of a(n) _______ conflict.
task
The college formed a group of faculty members, current and former students, area employers, and community leaders to study student retention and completion rates and identify strategies for increasing graduation rates for students. This group is an example of a(n) _______.
task group
_______ conflict focuses on what needs to be done, whereas _______ conflict focuses on how it gets done.
task; process
A small company that builds luxury yachts has several work groups and no formal departments. There is a team that designs and installs the electrical systems, another team that does the interior design and appointments, and other groups that are responsible for exterior design, painting, etc. Each group is entirely responsible for its own work activities, including hiring and scheduling employees. What type of organizational design does this describe?
team structure
The organizational structure that is built around self-directed work groups that are responsible for all work performance results in their respective areas is a _______.
team structure
Alison is a customer service representative for a company that sells and distributes high-end cookware. She works from home using a phone line that is dedicated to answering customer calls. Allison must be available to answer incoming calls during normal business hours because customers think they are calling the company's office. This is an example of _______.
telecommuting