MGMT310 Ch14 pq

A work team ________.

has shared leadership roles

An incentive system which appropriately recognizes team activities is an example of which of the following characteristics of effective teams?

internal support

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

norming

The ________ stage of the group development process is one in which close relationships develop and the group becomes cohesive.

norming

Identify the key difference between work teams and work groups.

Leadership is shared in work teams whereas it rests on a particular individual in work groups.

The acceptable standards or expectations that are shared by a group's members are referred to as ________.

norms

Large groups consistently get better results than smaller ones, when the group is involved in ________.

problem solving

Which of the following types of conflict is most likely to be dysfunctional?

relationship conflict

Individuals have the tendency to expend less effort when working collectively than when working individually. Which of the following concepts relates most closely to this behavior?

social loafing

Research evidence suggests that teams typically outperform individuals when ________.

tasks require multiple skills, judgment, and experience

________ are teams from the same department or functional area involved in efforts to improve work activities, though they are rarely given the authority to implement any of their suggested actions.

Problem-solving teams

In which of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

collaborating

Groups that are determined by the organization chart and composed of individuals who report directly to a given manager are called ________.

command groups

Which of the following stages in group development involves defining the group's structure and leadership?

forming

Which of the following is a benefit of global teams?

Global teams usually have a greater diversity of ideas.

Which of the following is true about group decision making?

Groups take more time to arrive at a decision.

________ conflict relates to the content and goals of the work.

Task

Which of the following is a drawback of global teams?

They are characterized by greater potential for stereotyping.

________ interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

Work groups

Which of the following is an example of a formal group?

a functional department in an organization