MIS - CHAPTER 2

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? A) MIS B) TPS C) UPS D) DSS E) CRM

A) MIS - Management information system

Enterprise Systems (ERP)

1) Collect data from different functions and store data in a single central data repository (a.k.a enterprise resource planning systems) 2) Resolves problem of fragmented data 3) Enable: •Coordination of daily activities •Efficient response to customer orders (production, inventory) •Help managers make decisions about daily operations and longer-term planning

what is Business intelligence?

1) Data and software tools for organizing and analyzing data 2) Used to help managers and users make improved decisions

what are types of IS?

1) E-business -Use of digital technology and Internet to drive major business processes 2) E-commerce -Subset of e-business -Buying and selling goods and services through Internet 3) E-government: -Using Internet technology to deliver information and services to citizens, employees, and businesses

what are some tools used for collaboration and teamwork?

1) E-mail and instant messaging 2) Wikis 3) Virtual worlds 4) Collaboration and social business platforms -Virtual meeting systems (telepresence) -Cloud collaboration services (Google Tools, cyberlockers) -Microsoft SharePoint -IBM Notes -Enterprise social networking tools

what is business processes?

1) Flows of material, information, knowledge 2) Sets of activities, steps 3) May be tied to functional area or be cross-functional

Information technology enhances business processes by?

1) Increasing efficiency of existing processes -Automating steps that were manual 2) Enabling entirely new processes -Change flow of information -Replace sequential steps with parallel steps -Eliminate delays in decision making -Support new business models

Supply chain management (SCM) systems

1) Manage firm's relationships with suppliers 2) Share information about -Orders, production, inventory levels, delivery of products and services 3) Goal: -Right amount of products to destination with least amount of time and lowest cost

examples of business intelligence systems?

1) Management information systems 2) Decision support systems 3) Executive support systems

The information system department

1) Often headed by chief information officer (CIO) 2) Other senior positions include chief security officer (CSO), chief knowledge officer (CKO), chief privacy officer (CPO) 3) Programmers 4) Systems analysts Information systems managers 5) End users -Representatives of other departments for whom applications are developed -Increasing role in system design, development •6) IT Governance: -Strategies and policies for using IT in the organization -Decision rights -Accountability -Organization of information systems function •Centralized, decentralized, and so on

what are the two dimensions of collaboration technologies?

1) Place- same/different 2) time- same/different

What are the benefits of business collaboration and teamwork?

1) Productivity 2) Quality 3) Innovation 4) Customer service 5) Financial performance

Enterprise social networking software capabilities

1) Profiles 2) Content sharing 3) Feeds and notifications 4) Groups and team workspaces 5) Tagging and social bookmarking 6) Permissions and privacy

Management Information Systems (MIS)

1) Serve middle management 2) Provide reports on the firm's current performance, based on data from TPS 3) Provide answers to routine questions with a predefined procedure for answering them 4) Typically have little analytic capability

Decision support systems (DSS)

1) Serve middle management 2) Support nonroutine decision making -Example: What is the impact on production schedule if December sales doubled? 3) May use external information as well TPS / MIS data 4) Model driven DSS -Voyage-estimating systems 5) Data driven DSS -Intrawest's marketing analysis systems

Transaction processing systems (TPS)

1) Serve operational managers and staff 2) Perform and record daily routine transactions necessary to conduct business 3) Allow managers to monitor status of operations and relations with external environment 4) Serve predefined, structured goals and decision making

Knowledge management systems (KMS)

1) Support processes for capturing and applying knowledge and expertise -How to create, produce, deliver products and services 2) Collect internal knowledge and experience within firm and make it available to employees 3) Link to external sources of knowledge

Executive Support Systems (ESS)

1) Support senior management 2) Address nonroutine decisions -Requiring judgment, evaluation, and insight 3) Incorporate data about external events (e.g., new tax laws or competitors) as well as summarized information from internal MIS and DSS 4) Example: Digital dashboard with real-time view of firm's financial performance: working capital, accounts receivable, accounts payable, cash flow, and inventory

Customer relationship management systems

1) help manage relationship with customers 2) coordinate business processes that deal with customers in sales, marketing, and customer service

Enterprise Applications

1) links the systems together 2) Span functional areas 3) Execute business processes across firm 4) Include all levels of management 5) Four major applications: -Enterprise systems -Supply chain management systems -Customer relationship management systems -Knowledge management systems

What is business?

Can be seen as collection of business processes

The ________ function is responsible for identifying customers. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) distribution and logistics

D) sales and marketing

An example of a cross-functional business process is A) identifying customers. B) transporting the product. C) creating a new product. D) assembling a product. E) paying creditors.

E) paying creditors

Give some examples of tools for collaboration.

Emails, twitter, instagram and snapchat

Enterprise systems such as _________________ allows to stores data in a single central data repository.

SAP

what are Intranets and Extranets?

Technology platforms that increase integration and expedite the flow of information Intranets: Internal company Web sites accessible only by employees. extranets: Company Web sites accessible externally only to vendors and suppliers and often used to coordinate the supply chain.

Customer service is a sub-area of __________ ______________ management.

customer relationship

What kind of IS level allows to answer the following question: If no more professors are hired by ZU, what will be the effect on the number of classes of the present professors?

decision support system (DSS)

To access FAP of ZU from my home requires __________________ access.

extranet

MIS does not depend on TPS. True or false

false

what is an example of Transaction Processing System?

shipping products, sales order entry, pay roll

Dashboards and Scoreboards are examples of graphical outputs of EIS. True or false

true