Questions from Quizzes

If room revenue is $75,884.00 and the total number of rooms sold is 662 then the average daily rate (ADR) is what?

$114.63

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is what?

$131.76

If total sales are $2145.00 and 110 guests were served, the average guest check would be what?

$19.50

How many accounting periods are in a typical restaurant?

13 accounting periods in a typical restaurant

If beverage sales are $25,600 and beverage costs are $5,274.00 then beverage cost percent is what?

20.6%

The Beacon Drive Inn had food sales of $38,585, an opening inventory of $8,000, purchases of $13,000, and ending inventory of $9,000. What was the food cost percentage?

31.1%

The Hotel California has 642 rooms and 413 are occupied. The occupancy percentage is what?

64%

What type of menu repeats itself after a period of time?

A cyclical menu

Empowerment is

A feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success

A "cover" in the restaurant business is equivalent to what?

A guest

Methode champenoise refers to what?

A second fermentation in the bottle, resulting in a unique sparkling quality

Ethics

A set of moral values and principles used to answer questions about right and wrong

Noise level, sounds, decorations, table settings, and other subconscious cues that a customer receives when entering the restaurant collectively make up the what?

Ambience

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web

Application Server Provider (ASP)

These types of wines are fortified and flavored with herbs, flowers, bark, and roots

Aromatized wines

Who simplified French cooking and reduced the number of sauces to five 'mother sauces'

Auguste Escoffier

The key to being successful in the hospitality industry is

Being a service-oriented person

Corn mixed with rye

Bourbon whiskey

Yield management technique used to maximize sales income by lowering the price of seats according to expected demand

Capacity control

Franchises are most often affiliated with what?

Chains

Prime cost for a restaurant that serves alcoholic beverages is

Combination of food, beverage, and labor cost

The person at a desk in the lobby of the hotel who assists guests with restaurant reservations, directions, tickets to shows, and other advice

Concierge

As the hotel matures, corporations are either acquiring or merging with each other. This is:

Consolidation

An increase in internet booking, advancement in technology, ticketless air travel, and an expansion of the cruise industry are all examples of what?

Current industry trends

Legislation that governs the sale of alcoholic beverages

Dram shop legislation

Coffee first came from where?

Ethiopia and Mocha

We would perform one of these in order to determine if a hotel development project would likely succeed

Feasibility study

A blend of two or more cuisines

Fusion restaurants

What is the most visited U.S. National Park?

Great Smokey Mountains

Two components to forecasting sales

Guest counts or covers and average check amount

Keeping guests happy and returning often

Guest loyalty

Which of the following is not one of Disney's "Five Steps of Leadership"? * Provide clear expectations and standards * Communicate these expectations through demonstration, information, and examples * Hold cast members accountable for their feedback * Hold managers accountable for member feedback * Coach through honest and direct feedback * Recognize, reward, and celebrate success

Hold managers accountable for member feedback

Which of the following departments is the largest in a hotel in terms of people?

Housekeeping

In a Las Vegas style casino resort the main difference between the blackjack tables and the poker tables is what?

In poker the players bet against each other and the house keeps a portion of each pot

Are operations owned by one or more owners who are usually involved with the day-to-day operations of the business

Independent restaurants

Cannot be perceived by the senses

Intangible

Hotels may be classified by what three different things?

Location, price, and service

The executive committee is made up of who?

Made up of key associates who head major departments

Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales

Management companies

Marriott builds a hotel for $34 million and sells it to a banking firm for $52 million. Marriott charges the banking firm 2 - 4% of gross revenues to operate the hotel. This business transaction is known as what?

Management contract

Guest calls for reservations and a guest welcome are both examples of what?

Moments of Truth (any time a guest and an associate meet)

The individual responsible for the task of balancing the guests accounts receivables

Night auditor

Places where members gather for social, recreational, professional, or fraternal reasons

Private clubs

In this type of "ownership" investors do not pay corporate income tax, however they distribute the majority of net income to shareholders, and are publicly traded

Real estate investment trusts

The main advantage of using an electronic door locking system is what?

Record of who enters the room and when

Cabernet sauvignon and pinot noir are types of what wine?

Red wine

Hotels and motels that share a centralized reservation system and a common image, logo, or advertising slogan

Referral association

Internal customers

Refers to the employees

Property managements systems are designed to assist front office employees in performing functions related to what tasks?

Reservations, room and guest account management

A demand-forecasting technique used to maximize room revenue

Revenue management

The leisure and recreation segment of managed services includes what?

Stadiums, arenas, and parks

Budgeting is easier with on-campus college foodservice because

Students have prepaid for their meals and their numbers are easier to forecast

Describing, recommending, showing, and offering a variety of food and beverage choices to a guest

Suggestive selling

Concept of protecting the natural resources of the planet while achieving corporate profitability

Sustainability

Inseparability refers to

The fact that production and consumption occur simultaneously

The ultimate responsibility and authority of running a hotel rests with this individual

The general manager

New money spent by tourists and then re-spent by hotels and restaurants in the community for goods and services

The multiplier effect

Which parks create the atmosphere of another place and time?

Theme parks

How do spirits differ from wine and beer?

They are fermented and then distilled

Proof is equal to what?

Twice the percentage of alcohol by volume

In franchising, the franchisee is granted rights to what?

Use trademarks, operating procedures, and other business procedures

The most important ingredient in beer is what?

Water

The Supreme Court's decision allowed Indian reservation gambling in 1987 with the (?) decision: a). Cabazon b). Mallory c). Arizona d). Wynn e). Fernandez

a). Cabazon

Which of the following is the primary difference between club management and hotel management? a). Club members feel more ownership of the property than hotel guests b). Clubs are used more frequently than hotels c). Hotels cost more to operate d). Hotels offer more services than clubs

a). Club members feel more ownership of the property than hotel guests

What are the five initial career tracks in the gaming industry? a). Entertainment operations, retail operations, casino operations, food and beverage operations, and hotel operations b). Casino operations, marketing, table games operations, bar operations, and sports book operations c). Hotel operations, dealer, slot operator, entertainment operations, and marketing d). Hotel operations, pit boss, entertainment operations, food and beverage operations, and loyalty operations

a). Entertainment operations, retail operations, casino operations, food and beverage operations, and hotel operations

The airline industry, like other segments of the hospitality industry, relies on (?) markets as a source of business: a). Feeder b). Central c). International d). Stock

a). Feeder

Which of the following event management skills would be characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship? a). Negotiating skills b). Project management skills c). Delegating skills d). Budgeting skills

a). Negotiating skills

Recreation is defined as: a). Refreshment of strength and spirit b). Playing an organized sport c). A healthy workout d). Not working

a). Refreshment of strength and spirit

Cultural tourism or World Heritage sites are often designated by: a). United Nations Educational, Scientific, and Cultural Organization b). Sustainable Tourism Advisory Board c). The American Hotel and Lodging Association d). The National Restaurant Association

a). United Nations Educational, Scientific, and Cultural Organization

Offering free goods and services to casino patrons in return for their business is called: a). comps b). gratis c). bribe d). on-the-house e). gifting

a). comps

Some of the important characteristics for good leadership are as identified in the textbook are: a). integrity, judgement, and dependability b). neatness and appearance c). dependence on others to give you answers d). ability to give unquestioned orders e). using ideas from your peers

a). integrity, judgement, and dependability

Casinos track patron play (gambling) through the use of: a). loyalty programs b). spotters c). pit bosses d). dealers e). video surveillance

a). loyalty programs

Beer is a brewed and fermented beverage made from (a) and flavored with (b).

a). malted barley and starchy cereals b). hops

A person who contracts out services to (or works for) associations and corporations and plans meetings down to the last detail is a: a). meeting planner b). event manager c). destination management contractor d). service contractor e). catering manager

a). meeting planner

The (a) must harmonize with the theme of the restaurant

a). menu

The target market and concept, to a large extent, will determine the (a)

a). menu prices

Before a meeting planner can start planning a meeting, a (?) is done to determine the purpose and desirable outcome of a meeting: a). needs analysis b). budget c). SWAT analysis d). meeting objective plan e). meeting agenda schedule

a). needs analysis

Menu engineering utilizes a menu item's (a) and (b) to analyze the potential best and worst items on a menu

a). sales b). contribution margin

Stand-along casinos are usually small and are often called: a). slot parlors b). bingo parlors c). mini-casinos d). card houses e). gaming taverns

a). slot parlors

An event such as the Olympics requires (?) to provide money or in-kind contributions and receive recognition in return: a). sponsors b). caterers c). political action committees d). sales representatives e). consultants

a). sponsors

Ecotourism refers to: a). Dude ranches b). An emphasis on nature and native cultures c). Geological digs for a fee d). Visiting areas of a country that have the greatest impact on the economy

b). An emphasis on nature and native cultures

Which of the following is a major challenge in elementary and secondary school foodservice? a). Offering free meals b). Balancing salability with good nutrition c). Achieving acceptance of parents d). Reducing carbohydrates

b). Balancing salability with good nutrition

Which of the stages of event management is the time for freedom in creativity and implementation of new ideas that support the objectives of the special event? a). Coordination stage b). Design stage c). Evaluation stage d). Research stage e). Planning stage

b). Design stage

In an effort to increase cash sales and to manage profitability, managers of health care operations have become more resourceful by: a). Adding an extra charge to service users not affiliated with the medical facility b). Developing concepts like medical malls with retail shops, bakeries, catering, and restaurants c). Decreasing portion sizes of meals served to staff and patients in medical care facilities d). Charging more for cafeteria food and eliminating discounts to staff

b). Developing concepts like medical malls with retail shops, bakeries, catering, and restaurants

(?) is the set of moral principles and values that people use to answer questions about right and wrong: a). Beliefs b). Ethics c). Codes d). Theory e). Values

b). Ethics

(?) manage the work of the line employees: a). Top managers b). Frontline managers c). Midlevel managers d). Executives

b). Frontline managers

Businesses use managed food services for many reasons, one of which is that: a). They invest in the food service company b). Quality and financial arrangements are better c). They don't like to cook d). Food service is not practical

b). Quality and financial arrangements are better

A FAM trip is: a). the trip that visitors take when they attend a convention or an event in a city b). a trip to do a site inspection for an event and to get to know the area c). a trip to relax before a big convention in a large city d). a trip that an event planner takes after a trade show

b). a trip to do a site inspection for an event and to get to know the area

The "house" sets the odds on casino games to ensure a profit over a period of time. This is the: a). benefit b). house edge c). proceeds d). yield

b). house edge

A horse track that also has slot machines is called: a). slot parlor b). racino c). horse parlor d). off-track betting e). trakcino

b). racino

Attendee registration, exhibit space rentals, and sponsorship are all sources of: a). advertising b). revenue c). internal protocols d). attendee activity e). square footage usage

b). revenue

The person responsible for ordering should never be the: a). manager b). same person as that who does the receiving c). chef d). line cook

b). same person as that who does the receiving

Travel agents: a). Promote tours and trips that they plan and organize. b). Act in the same capacity as tour operators. c). Are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels. d). Bring together tourists and rental companies.

c). Are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels.

The fastest growing sector of casino gaming in the world is: a). Europe b). Australia c). Asia d). Las Vegas e). Native American

c). Asia

Which destination attraction has been awarded "Best Amusement Park in the World" for 16 consecutive years? a). Universal Studios b). Sea World c). Cedar Point d). Disneyland e). Hershey's

c). Cedar Point

Which type of event would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony? a). Social event b). Association event c). Corporate event d). Charity or fundraising event

c). Corporate event

Interdependency between various segments of the hospitality industry means that: a). When airlines lower fares, tourism slows b). Tourism has little effect on other segments of the industry c). Each segment, to an extent, depends on another for business d). All segments are very independent and do not rely on on another at all

c). Each segment, to an extent, depends on another for business

The first modern casino resort opened in 1941 on the Las Vegas strip was the: a). The Wynn b). MGM Grand c). El Rancho Vegas d). The Desert Inn e). The Golden Nugget

c). El Rancho Vegas

Typical theme parks are Opryland and Disneyland, areas set aside just for: a). Shows b). Music c). Fun, rides, and recreation for families d). Refreshments e). Hotels

c). Fun, rides, and recreation for families

What is the primary outcome of the responsibilities of a convention and visitors bureau? a). Increase city population b). Increase government involvement in hospitality c). Generate and increase revenues of a city d). Develop infrastructure

c). Generate and increase revenues of a city

The benefits of the hub-and-spoke system include all of the following EXCEPT: a). Airlines can provide services at lower costs b). Passengers can travel from smaller city to smaller city via the hub c). Larger-capacity planes can be used d). Passenger loads can be maximized

c). Larger-capacity planes can be used

(?) has become the highest grossing casino market in the world: a). Las Vegas b). Punjab c). Macau d). Mexico City e). Atlantic City

c). Macau

In 1916 which of the following organizations was founded to conserve park resources and to provide for their use by the public? a). New England Association of Park Superintendents b). American Park Service c). National Park Service d). Recreation Management of America

c). National Park Service

Sustainable tourism: a). Has little effect on society b). Is based primarily in Africa c). Places a broad-based obligation on society d). Causes a decline in tourism

c). Places a broad-based obligation on society

Which of the event management skills aids in completing projects on time and within budget, where parts of an event can be managed as separate components? a). Budgeting skills b). Negotiating skills c). Project management skills d). Delegating skills

c). Project management skills

The Senior Olympics would be an example of: a). Commercial recreation b). For-profit recreation c). Recreation for special populations d). Campus recreation

c). Recreation for special populations

Opening ceremonies, halftime, and postgame shows would be part of what kind of special events? a). Festival b). Concert c). Sporting event d). Fair e). Seminar

c). Sporting event

(?) refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space: a). Social event management b). Negotiation c). Sustainable event tourism d). Sports event management

c). Sustainable event tourism

Which destination attraction is known for its success in adapting movies into thrill rides? a). Cedar Point b). Sea World c). Universal Studios d). Hershey's e). Disneyland

c). Universal Studios

The exchanged for the promise(s) stated in a contract is called the: a). acceptance b). offer c). consideration d). bribe e). compensation

c). consideration

Financial management reporting needs to be: a). rigid and accurate b). detailed and inclusive c). flexible for interpretation d). projected e). budgeted

c). flexible for interpretation

Management is defined as: a). the authority to control the work process b). the ability to lead a group of workers c). the process of coordinating work activities d). the control of a work situation

c). the process of coordinating work activities

Quick service restaurants have increased in popularity because of: a). diverse cuisine b). extensive menus c). their location strategies d). tasty food

c). their location strategies

Compared to commercial operations, managed services have the advantage of: a). Focusing exclusively on the guests b). Putting out all the food at the same time c). Busier weekends d). Being able to predict the number of meals and portion sizes

d). Being able to predict the number of meals and portion sizes

The first metropolitan park system was established in: a). Baltimore in 1902 b). Washington, D.C. in 1898 c). Philadelphia in 1869 d). Boston in 1892

d). Boston in 1892

Some of the driving forces and trends with college campus foodservice are: a). Students pay one fee for all meals each day, whether they eat them or not b). McDonald's and Burger King and Visa bank cards c). Programs similar to the National School Lunch Program d). Branded concepts, privatization, campus cards, and computer use

d). Branded concepts, privatization, campus cards, and computer use

Which type of event would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event? a). Corporate event b). Association event c). Social event d). Charity or fundraising event

d). Charity or fundraising event

A service organization within the visitor industry that offers a host of programs and services to meet the clients' needs is a: a). Convention and Exposition Association b). Convention and Visitors Bureau c). Convention Management Company d). Destination Management Company

d). Destination Management Company

In terms of managed foodservices, feeding military personnel includes: a). Off-premise catering to meet nonmilitary public needs b). Full-service upscale foodservice on military bases c). Feeding troops on the battlefield d). Feeding troops, officers in clubs, dining halls, and military hospitals

d). Feeding troops, officers in clubs, dining halls, and military hospitals

Which company originally opened its theme park for employees to relax and have fun when they were not on the job? a). Sea World b). Disneyland c). Universal Studios d). Hershey's e). Cedar Point

d). Hershey's

According to the Event Solutions Black Book, what is the most popular site for holding events? a). Banquet halls b). Convention center c). Outdoor venues d). Hotel or resort e). Clubs

d). Hotel or resort

Inflight foodservice management operations: a). Can contract with an airline only if the airport facility provides customer foodservice b). Prepare food for airlines as well as select airport restaurants c). Develop specific tours for major commercial airlines and their partners d). Plan menus, develop product specifications, and arrange purchasing contracts

d). Plan menus, develop product specifications, and arrange purchasing contracts

(?) provide(s) training, certification, networking, and assistance with business plans and other consulting services to their members: a). Event planners b). Corporate meetings c). Convention and Visitor's Bureaus d). Professional associations

d). Professional associations

Long-range strategic goals are typically determined by: a). Midlevel management b). Frontline management c). Supervisors d). Top management

d). Top management

(?) leadership involves charisma, individual consideration, and intellectual stimulation: a). Communicative b). Referent c). Transactional d). Transformational e). Traditional

d). Transformational

There is a direct relationship between recreation and: a). Burnout b). Leisure c). Stress d). Wellness

d). Wellness

Efficiency and effectiveness are most important for: a). controlling b). decision-making c). the kitchen staff d). management to have good results e). housekeeping employees

d). management to have good results

Individuals responsible for providing all of the services needed to run the facilities for a trade show are known as: a). meeting planners b). destination managers c). event planner d). service contractors e). convention and visitors bureau executive

d). service contractors

A special event consultant: a). should be a CPA b). should have at least a master's degree c). should have been a food and beverage manager d). should have climbed the experience ladder e). must have been a hotel manager

d). should have climbed the experience ladder

Leadership can be defined as: a). achieving a goal b). acting only out of theories c). someone who has only followers d). showing transactional or transformational traits e). always giving rewards

d). showing transactional or transformational traits

Managers who start their careers on the front line and work their way up must have the (?) skills they acquired along the way: a). conceptual b). ultrapersonal c). dysfunctional d). technical

d). technical

The total amount wagered in gambling is called: a). the win b). the wager c). the bet d). the handle

d). the handle

Which of the stages of event management is the time for asking questions about a potential event? a). Coordination stage b). Evaluation stage c). Design stage d). Planning stage e). Research stage

e). Research stage

Setting standards and comparing actual performance to the standard is known as: a). leading b). staffing c). organizing d). planning e). controlling

e). controlling

The combination of a meeting and an exposition is called a: a). meet-osition b). trade show c). workshop d). forum e). convention

e). convention

Large facilities where meetings and expositions are held, usually in city centers, are called: a). arenas b). destination centers c). conference centers d). visitor's bureaus e). convention centers

e). convention centers

Managers with (?) skills have the ability to communicate with a wide range of employees: a). transactional b). conceptual c). functional d). technical e). interpersonal

e). interpersonal

An industry group that is generally a public relations organization founded by and funded by a corporation that operates in a specific industry is a: a). government organization b). professional association c). fraternal organization d). political action committee e). trade association

e). trade association