Smartbook Ch 9

Mentoring programs are designed to do which of the following?

Allow experienced workers to teach company norms to inexperienced workers Help individuals interact with the informal leadership network within a company Encourage minorities to assume management roles

Which of the following statements are TRUE regarding the cultivating of diversity for organizations?

Cultivating diversity needs to be an organizationwide effort. Cultivating diversity needs to be well planned. Cultivating diversity needs to be supported by the personal commitment of individual managers.

The civil rights movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following?

Equal opportunity in the workplace Illegality of religious discrimination Fair treatment in housing

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

False

Company employees who are natives of the country where an overseas subsidiary is located are known as ______.

Host-country nationals

Which of the following are the staffing options available when establishing operations overseas?

Host-country nationals Expatriates Third-country nationals

What are some of the complex challenges for managers caused by globalization?

Issues of right and wrong are blurred between one culture and another. Actions that may be customary in one setting may be unethical—even illegal—in another.

Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts?

Link managerial compensation directly to the accomplishment of diversity goals. Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans. Participate in diversity programs and make participation mandatory for all managers.

The changes impacting the size of the U.S. workforce include which of the following?

Lower birthrates in the United States Projected retirement of the Baby Boom generation workers Higher competition for the best candidates

Which of the following statements apply to the concept of managing diversity in the workplace?

Managing diversity involves recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures. Managing diversity involves recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage.

Which of the following changes is taking place in the global workforce?

Middle skills jobs are disappearing.

Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts?

Participate in diversity programs and make participation mandatory for all managers. Link managerial compensation directly to the accomplishment of diversity goals. Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans.

What are methods that a company can use to attract a diverse, qualified workforce?

Publicizing their commitment to diversity Executing effective recruiting practices

Changes occurring in the global workforce include which of the following?

Technology allowing more people to work remotely Increasing diversity in the workforce A retiring workforce leading to gaps in leadership

An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following?

Train employees in diversity. Secure top management's leadership and commitment. Assess the organization's progress toward goals.

How can companies recruit disabled and impoverished people?

Transport the workers to and from the job site Offer to house the workers close to the job site Send recruiters with job information to the areas where the workers live

Which of the following is sexual harassment?

Unwelcome sexual conduct as a condition of employment

The ________ _________ movement was the impetus for many of the rights we take for granted today.

civil rights

When group members perceive things and behave in similar ways, the group has ______.

cohesiveness

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

cohesiveness

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ______.

compensation recruitment benefits promotions

Managers of global organizations, in particular, must understand the way ______ influences how people perceive and behave in order to be effective.

culture

Companies that hire a diverse workforce ______.

develop products that meet consumers' needs in regional and international markets

Diversity training programs make an effort to ______.

develop the skills needed to manage a diversified workforce effectively identify and reduce hidden biases build awareness and skills in this area

Sources of stress experienced by global managers include culture shock, language barriers, and ______.

differences in work values

The often unconscious tendency to assume something done differently in another culture is being done incorrectly exemplifies ______.

ethnocentrism

______ is the tendency to judge others by the standards of one's group or culture, which are seen as superior.

ethnocentrism

Sexual harassment in the workplace ______.

has both male and female victims violates Title VII of the Civil Rights Act of 1964 can include displays of pornography

Employees who are not part of the prevailing group in a monolithic organization usually ______

have low-status jobs

Diversity and inclusion initiatives positively impact an organization's competitive advantage through:

improved perspective in differentiated markets. increased ability to attract and retain talent. increased ability to leverage creativity and innovation in problem solving.

Understanding and deeply valuing employee differences to build a more effective and profitable organization is known as ______.

managing diversity

______ are higher level managers who help ensure that employees are introduced to top management and socialized into the norms and values of the organization.

mentors

A ______ organization is one that has a low degree of structural integration; employs few women, minorities, or other groups; and thus has a highly homogeneous employee population.

monolithic

Common sources of stress experienced by global managers include all of the following except ______.

office politics

The United States workforce is expected to ______.

shrink due to lower birthrates

Identifying and reducing hidden biases and developing skills to manage a diverse workforce are done through diversity ____________ programs.

training

The purpose of an organization conducting a cultural competency assessment includes all of the following except ______.

using the data to identify prejudiced employees