BA 3500 Gangloff
Which of the following is the least gender-inclusive statement? 1) "Let's get some salemen in this company who really know the product." 2) "Employees should check their e-mail daily." 3) "Let's invite the men and women from the mailroom to lunch today." 4) "Let's get the best person for the job."
"Let's get some salemen in this company who really know the product."
Generally, what is the purpose of a nonprofit organization? 1) to further an idea or cause 2) to make a profit 3) to regulate national, state, or local industries for health, safety, and defense 4) none of these are correct
to further an idea or cause
Trust is most important when ____________. uncertainty is low uncertainty is high uncertainty is moderate none of these answers are correct
uncertainty is high
The effect of a self-fulfilling prophecy is that _________. 1) we are more likely to see information that disconfirms our prior perceptions 2) we look for information that confirms our prior perceptions 3) we see new information more accurately 4) we look for information that is most negative
we look for information that confirms our prior perceptions
According to Professor Linda Hill, what are direct reports primarily looking for when they get a new manager? technical competence ways to get promoted whether the boss is trustworthy a good sense of humor
whether the boss is trustworthy
Research suggests that it take approximately __________ to become an expert in an area. 7 years 2 years 4 years 10 years
10 years
Getting a job from a job board has a success rate of ______%. 4-10 2-5 15-20 18-32
4-10%
The center for creative estimates that about ________ of managers never reach their full potential. 50% 75% 90% 25%
75%
"Social saturation" results from ___________. 1) advances in information technology 2) all of these answers are correct 3) advance in transportation technology 4) advances in communication technology
All of these answers are correct
For an apology to be viewed as sincere, _____________. 1) all of these answers are correct 2) it should be specific, rather than general 3) you hsould acknowledge that you have hurt the other person by your actions 4) you should acknowledge that a breach of trust has occurred
All of these answers are correct
Managers who earn the trust of their employees are more likely to help their organizations survive crises because they ________. 1) encourage collaboration within and across organizaitons affected by the crisis 2) are more likely to receive undistored information 3) all of these answers are correct 4) are able to have decentralized decision-making hta tenable employees to respond quickly to crisis
All of these answers are correct
Researching the organization before the interview... 1) helps you make an indpendent judgment about the organizaiton 2) helps you convince the interviewer that you ar ethe best candidate 3) all of these ansewrs are correct 4) give you a competitive edge
All of these answers are correct
Sources of job leads include 1) all of these answers are correct 2) employment agencies 3) contacting a company directly 4) checking for openings on company websites
All of these answers are correct
What should you do to build a good reference file? 1) select 3-5 people for references 2) select reliable people who are easy to reach, who can write or speak well of your, and who will follow up promptly 3) all of these answers are correct 4) get all relevant contact information, including name, title, business address, e-mail address, and phone and fax numbers
All of these answers are correct
Which of the following are competitive advantages of those firms that effectively manage diversity? 1) success in serving untapped markets 2) lower operating costs 3) enhanced team performace 4) all of these answers are correct
All of these answers are correct
Which of the following should never appear on your resume? your health information your age all of these answers are correct your marital status
All of these answers are correct
Which of the following statements about forgiveness are true? 1) forgiveness is defined as the willingness to get over negative feelings associated with a person who we believe has harmed us 2) forgiveness is a "cencellation of debt" 3) all of these answers are correct 4) people who are willing to forgive others tend to have fewer illnesses
All of these answers are correct
Why do we communicate? to get info across to influence others to bring people together all these are correct
All these are correct
In an interview situation, if the interviewer asks you about your weaknesses, it is okay to say: 1) I get bored easily 2) I have a time-management problem because I work and go to school 3) Althought I have had courses in my major, I lack experience in the field 4) I am very shy, so I like to work independently
Althought I have had courses in my major, I lack experience in the field
Which of the following characteristics is most related to managerial effectiveness cross culture? Cognitive complexity analytical sophistication perfectionism rigidity
Cognitive complexity
People think that Joshua has always been lucky because he seems to sense when it is time for him to make a change and move on to a different job but, its not just luck. Instead Joshua is most likely to have ______. Practical intelligence analytical intelligence emotional intelligence cognitive intelligence
Practical intelligence
People who are constantly on the lookout for new ways to improve their lives are probably ___________. proactive analytic expressive empathetic cognitively intelligent
Proactive
A characteristic that describes how "hard-working, thorough, efficient, reliable, and ambitious you are" is ____________. proactive personality conscientiousness pratical intelligence creative intelligence
Conscientiousness
What predicts success? the following are characteristics that predict success. 1) Consciousness, proving goal orientation, pro-activity, social skills 2) Consciousness, pro-activity, self-awareness, social skills 3) none of these are correct 4) Consciousness, pro-activity, self-awareness, maximizing
Consciousness, pro-activity, self-awareness, social skills
An example of an illegal interview question is... 1) what was your college GPA 2) Do you plan to have children 3) what are your favorite and least favorite courses 4) tell me about a time when you worked well under pressure
Do you plan to have children
Emotional intelligence refers to the ability to do all but one of the following: 1) manage the ups and downs of everyday life 2) read the emotions of others 3) undestand an dmanage one's own emotions 4) focus on the objective facts and not let emotions influence decisions
Focus on the objective facts and not let emotions influence decisions
Which type of multinational corporation (MNC) centralizes its management and other decisions in the home country? Transnational organization Global company Joint venture Multi-domestic corporation
Global company
Identify the best apology from these choices. 1) I'm sorry for whatever i might have done 2) I'm sorry that i didn't give you credit for the work you did at our meeting 3) I'm sorry that you feel that way 4) I'm apologizing for the conduct that was alleged I did
I'm sorry that i didn't give you credit for the work you did at our meeting
Which of the following represents the regional trading alliance that is made up of North American countries? SAARC EU CAFTA NAFTA
NAFTA
Which term refers to the values and attitudes shared by individuals from a specific country that shape their behavior and beliefs about what is important? Political climate Organizational culture National culture Institutional collectivism
National culture
According to the textbook's author, successful managers tend to have none of the above bigger budgets higher status higher IQs
None of the above
The most frequently asked interview question is... 1) How would your boss or former boss describe you? 2) What are your strengths and weaknesses? 3) What coures have you taken that will be helpful to you in this position? 4) Tell me about yourself
Tell me about yourself
Which of the following is most true about people who believe intelligence is fluid? 1) They are more likely to achieve higher performance in school and at work 2) They are less likely to achieve higher performance in school and at work 3) They are more likely to have an interdependent construal of the self 4) They are more likely to have an independent construal of the self
They are more likely to achieve higher performance in school and at work
Which of the following statement is most true about people who believe intelligence is fluid? 1)The are more likely to have an "independent" construal of self 2)They are more likely to achieve higher performance in school and at work 3)They are less likely to achieve higher performance in school and at work 4)They are more likely to have an "interdependent" construal of the self
They are more likely to achieve higher performance in shcool and at work
Your CEO believes strongly that you are the brightest employee in your organization. As a result, you find yourself doing things that you never thought possible.-- in other words your performance matches the CEO's expectations for you. This is an example of _______. an unfair advantage a self-fulfilling prophecy the johnson effect disrimination
a self-fulfilling prophecy
The most effective methods for uncovering job leads require: 1) action on your part 2) patience 3) being in the right place at the right time 4) none of these answers are correct
action on your part
The process of listening to understand another person's point of view without evaluating or judging the other person or his/her views is called ________________. 1) secondary communicative response 2) primary communicative response 3) active listening 4) cross-cultural communication
active listening
We base our perceptions of another person's trustworthiness on several factors. Which of the following is NOT one of those factors? 1) all of these answers influence our perceptions of another person's trustworthiness 2) the person's reputation 3) our prior experience with the person 4) the groups that the person belongs to
all of these answers influence our perceptions of another person's trustworthiness
Internships not only provide an opportunity for professional experience, but also serve as ________ 1) an opportunity to build your network AND a source of job leads 2) an opportunity to build your network 3) a source of job leads 4) a guaranteed place of permanent employment
an opportunity to build your network AND a source of job leads
Which of the following is NOT a characteristic that we look for to determine whether our bosses are likely to be trustworthy? an outgoing personality fairness consistency reliability
an outgoing personality
Managers who invest in self-awareness __________. 1) are more likely to see themselves as others see them 2) do not have biases 3) none of these are correct 4) are less likely to need to seek out information from others
are more likely to see themselves as others see them
Which of the following would help you gain a reputation for being trustworthy? 1) emphasizing image over competence 2) promising more than you can deliver 3) being predictable and consistent 4) waiting for people to ask for your help
being predictable and consistent
In his studies of the link between IQ (how one scores on standardized intelligence tests) and success on the job, researcher Robert Sternberg concluded that IQ predicts ________ % of job success. between 75 and 85 between 4 and 25 between 60 and 75 between 25 and 35
between 4 and 25%
When you travel to a job interview, it is important to... 1) bring a good friend or relative for support 2) bring the name, title, and phone number of hte interviewer 3) bring the name, title and phone number of the interviewer AND bring a good friend or relative for support 4) bring an iPod in case you have to wait for the interviewer
bring the name, title, and phone number of hte interviewer
Carol Dweck and her colleagues studied beliefs about intelligence. She found that people are most likely to be successful when they believe that intelligence ____________. is stable over time is innate none of these answers are correct can change over time
can change over time
Trust involves all of the following except perception uncertainty risk creativity
creativity
As you begin a job search, check your personal online pages (e.g., Facebook, Instagram, LinkedIn, etc.) for ____________. "digital dirt" grammatical errors errors in your contact information outdated statuses
digital dirt
When dealing with non routine, complex problems, _________ teams tend to make better decisions than _____________teams. diverse; relatively homogeneous global; domestic team none of these answers are correct virtual; live (face-to-face)
diverse; relatively homogeneous
"The discomfort [people] feel when they face a situation in which, because of the presence of multicultural factors, their usual modes of coping are insufficient," describes "________." inclusion resistance exclusive tendencies diversity biases diversity stress
diversity stress
In a typical interview situation... 1) wear perfume or aftershave to show that you are refined and sophisticated 2) dress conservatively, usually in a suit and dress shoes 3) don't mpay much attention to how you dress because the interviewer is only interested in your skills 4) dress in clothes you find most comfortable, even if they are casual
dress conservatively, usually in a suit and dress shoes
Trusting too little can cause us to ____________. 1) take unncessary risks 2) none of these answers are correct 3) ignore our own judgment 4) engage in costly monitoring activities to ensure compliance
engage in costly monitoring activities to ensure compliance
The best way to manage a diverse group of employees is to ______________. 1) enhance your personal multicultural competence and model appropriate behavior 2) assume tha tpeople will overcome cultural barriers on their own 3) encourage the minority members to act like the majority 4) minimize non-work interactions between employees from different cultural groups
enhance your personal multicultural competence and model appropriate behavior
When you are job hunting, the best strategy is to... 1) find as many job leads as possible from as many sources (e.g., networking, company websites, BCS) as possible 2) post your resume on as many internet job boards as possible and wait to see the response 3) spend your time networking, since networking is the best sources of job leads 4) contact employment agencies and scan LinkedIn daily
find as many job leads as possible from as many sources (e.g., networking, company websites, BCS) as possible
Which of the following actions will help create a feedback-friendly environment? 1) find opportunities to give positive feedback 2) make it clear to employees that their feedback to management is not desired 3) have ambiguous, flexible performance standards 4) give feedback only during annual or semiannual performance reviews so that people know when to expect feedback
find opportunities to give positive feedback
The majority of people in the US work for _________. for-profit companies nonprofit organizations government agencies themselves
for-profit companies
When expanding internationally which of the following methods requires the greatest commitment of company resources? global sources importing and exporting joint venture foreign subsidy
foreign subsidy
If the interviewer asks what salary do you have in mind, you should reply with... 1) give your dream salary 2) give a salary range based on your research on the typical salary for the position 3) Refuse to give a salary request and leave it up to the employer 4) give a low salary so you will be hired
give a salary range based on your research on the typical salary for the position
Which work setting has its mission to provide public services at the national, state, and local levels? 1) government agencies 2) for-profit companies 3) non-profit organizations 4) non-profit organizations AND government agencies
government agencies
Optimal challenges are those that________. 1) help people expand their abilities and learn from failure 2) divert cognitive resources from learning 3) are consistent with a deliberate goal orientation 4) Help people expand their abilities while avoiding failure
help people expand their abilities and learn from failure
A quality that expansive executives set high on their list of leadership skills is ____________. 1) limited ambition 2) high standards 3) reasonableness in how hard they work 4) self-awareness
high standards
Traditions, routines, and predictability are favored by people with ___________. high intrinsic motivation low intrinsic motivation low uncertainty avoidance high uncertainty avoidance
high uncertainty avoidance
Trusting too much in another person can cause us to ___________. 1) rely on our own judgment too much 2) ignore our own judgment 3) minimize our dependence on others 4) become defensive
ignore our own judgment
If I emphasize taking care of myself and making my own decisions, I am likely to be from a culture that emphasizes _____________. co-dependence independence coutnerdependence interdependence
independence
If i emphasize taking care of myself and making my own decisions, I am likely to be from a culture that emphasizes ______. counterdependence co-dependence independence intredependence
independence
A culture that emphasizes independence from others is called Collectivist socialist individualistic
individualistic
Which of the following perspectives with regard to managing diversity result in a competitive advantage? none of these answers are correct access and legitimacy discrimination and fairness integration and learning
integration and learning
A cover letter... 1) is used instead of a resume when you are mailing your qualifications to an employer 2) contains the names and addresses of your references 3) begins formally with "To whom it may concern." 4) introduces your resume when you are mailing it to a potential employer
introduces your resume when you are mailing it to a potential employer
A resume... 1) omits your education because only your skills count 2) is a detailed list of your employment history 3) is a one-page advertisement of your qualifications 4) contains your references so the employer will see that you are trustworthy
is a one-page advertisement of your qualifications
"Derailment" is a term used to describe a manager who _____________. 1) declines a promotion 2) quits an organization 3)changes jobs, by his/her own choosing 4)is fired, demoted, or plateaued below anticipated levels of achievement
is fired, demoted, or plateaued below anticipated levels of achievement
High context communication involves ______________. 1) messages that are carried in large part through nonverbal signals and situational cues (such as status) 2) depersonalized conflicts 3) direct communication 4) relationships that start and end quickly
messages that are carried in large part through nonverbal signals and situational cues (such as status)
What are the major advantages with visiting a company website to fine job openings/postings? 1) openings are current and real 2) They list the salary whereas job boards often won't 3) there are fewer hoops to jump through with regard to submitting an application 4) none of these are correct
openings are current and real
A company doing business in another country decides to let the local employees and management make decision and figure out the best way to do things because they are most familiar with the local business environment. This reflects a(n) ___________ attitude. parochialistic monolinguistic geocentric polycentric
polycentric
The idea that people may try on new or practice trial selves is captured by the term ___________. multi-self arrangement inconsistent personae polarization provisional selves
provisional selves
The question, "What does this situation want me to be and how can I be that person?" is most likely to be asked by a person high in _______________. uniuqeness bias perceptual activity self-monitoring none of these answers are correct
self-monitoring
All of the following are barriers to self-awareness except ______________. workflow interruptions balancing work and family concerns stress self-reflection
self-reflection
The rules for active listening include all but one of the following. Which one? listen with empathy state your own perspective first take responsibility for completeness listen with intensity
state your own perspective first
To listen with empathy a manager should... 1) suspend his thoughts such as counterarguments while the person is speaking 2) relate what he hears to his experience 3) express his own feelings when they arise 4) pay attention to only the content of what the other person is saying
suspend his thoughts such as counterarguments while the person is speaking
The kind of trust that is developed when there isnt time to engage in the usual forms of trust-building activities is called ______. Swift trust inter-group trust boundary-spanning trust
swift trust
People who feel positive emotions are more likely to _______. 1) tend to prefer easy decisions 2) think more narrow and emphasize their own positions 3) think more broadly and build on others' ideas 4) none of these are correct
think more broadly and build on others' ideas
